Πωλήσεις / Marketing / Εμπόριο Λιανικής

Χρηματοοικονομικά

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Κέντρο Εξυπηρέτησης / Call Center

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We are looking for a&nbsp;Contact Center Agent&nbsp;to join our Eurolife FFH team.Role ResponsibilitiesAs a&nbsp;Contact Center Agent,&nbsp;you will be responsible for:<ul><li>Answer inbound and outbound calls in a timely and friendly manner</li><li>Manage the incoming chat</li><li>Identify customers needs, clarify information, provide solutions and manage complaints</li><li>Manage and process customers’ requests in collaboration with other departments</li><li>Collect lead for prospective/existing customers</li><li>Manage the emails and check of supporting documents</li></ul>Knowledge, Skills &amp; Experience<ul><li>Lyceum, IEK, BSc degree</li><li>Previous experience in insurance industry/ customer support role/customer service or equivalent</li><li>Computer use competency (MS Office/ CRM system)</li><li>Excellent knowledge of English language</li><li>Certification (level A) for the provision of insurance advisory services will be considered a plus</li><li>Strong communication, negotiation and interpersonal skills</li><li>Customer focus and adaptability to different personality types</li><li>Flexibility and adaptability in performing additional tasks where needed</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>Continuous training and development opportunities</li></ul>

Contact Center Agent

We are looking for a dynamic and self-driven&nbsp;Junior Risk Engineer&nbsp;to join our growing team. From this role, you will be responsible to provide support to the underwriting team by evaluating new and existing risks.&nbsp;Role responsibilities<ul><li>Review and analyse technical data – Desk risk analysis and evaluation</li><li>Contact risk surveys on site, providing risk engineering, technical consultation, and proposing loss prevention and control-oriented improvements</li><li>Cooperate with relevant parties to provide advisory service and assisting the whole process of new and existing businesses</li><li>Ensure delivery of advisory services in compliance with regulations and internal procedures</li><li>Support and contribute to Underwriting team projects</li><li>Support the culture of the business; identify and demonstrate the behaviours and actions that encourage the company’s values</li></ul>Knowledge, Skills &amp; Experience<ul><li>BSc in Engineering (Mechanical, Chemical)</li><li>1 - 2 years of proven industry experience within energy, engineering and/or industrial sectors.</li><li>Strong and communication skills (both verbal and written)</li><li>Effective analytical skills</li><li>Attention to detail</li><li>Ability to operate effectively under pressure</li><li>Results orientated</li><li>Motivation for continuous improvement and development</li><li>Excellent command of the English Language</li><li>Proficient in the use of MS Office (Excel, Word, PowerPoint and Outlook)</li></ul>What we offer&nbsp;In Eurolife FFH we believe in the power of people becoming the best version of themselves. We want our employees to feel valued, heard, respected and included in an environment where they are having fun, they find meaning in work and deep sense of purpose.&nbsp;As a member of our team:<ul><li>You will have the opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>You will be working in an environment based on fairness, transparency and recognition&nbsp;</li><li>A competitive compensation package relevant to qualifications</li><li>You will develop abilities and skills that will help your personal and professional growth</li><li>Take advantage of Learning and Development opportunities that will develop a deeper insight and stronger capabilities</li></ul>

Junior Risk Engineer

In this role, you will assist the sales team in obtaining and retaining customers by performing administrative and clerical tasks. Your main duties will include responding to customer questions and concerns, ensuring that the sales team provides superior customer service, and supporting all after-sales service.Role responsibilities<ul><li>Compile&nbsp;daily lists of leads and delegating them to sales team associates</li><li>Handle&nbsp;all administrative duties for the CDU team, including communicating directly with customers, responding to inquiries and resolving&nbsp;any issues that arise</li><li>Provide&nbsp;assistance to management team members and executives as needed</li><li>Perform&nbsp;data entry duties in regards to metrics, portfolio figures, customer support and other key data</li><li>Execute and process&nbsp;policy amendments in a timely manner and inform clients upon completion</li><li>Remind via calls clients for their renewals of cancelations</li><li>Εxpedite urgent requests and contact clients accordingly</li><li>Ensure that our sales team is able to function effectively and meet the company’s sales objectives</li></ul>Knowledge, Skills &amp; Experience<ul><li>Degree in&nbsp;Business Administration, or a related field</li><li>2-5&nbsp;years work experience</li><li>Excellent interpersonal skills and ability to work effectively within a team.</li><li>Ability to complete tasks and make decisions independently.</li><li>Proficiency in computer use, including basic spreadsheet and word processing software.</li><li>Strong time management and organizational skills to handle multiple projects efficiently.</li><li>Exceptional customer service skills with a professional approach, especially in person and over the phone when interacting with insurance relationship managers and customers.</li><li>Clear communication skills with the ability to explain concepts in simple terms to help customers understand and resolve issues.</li><li>Problem-solving skills with the ability to apply critical and creative thinking to identify and resolve issues with policies.</li></ul>What we offerWhat we offer&nbsp;In Eurolife FFH we believe in the power of people becoming the best version of themselves. We want our employees to feel valued, heard, respected and included in an environment where they are having fun, they find meaning in work and deep sense of purpose.&nbsp;As a member of our team:<ul><li>You will have the opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>You will be working in an environment based on fairness, transparency and recognition&nbsp;</li><li>A competitive compensation package relevant to qualifications</li><li>You will develop abilities and skills that will help your personal and professional growth</li><li>Take advantage of Learning and Development opportunities that will develop a deeper insight and stronger capabilities</li></ul>

Sales Customer Support Specialist

We are looking for enthusiastic and result-driven&nbsp;Insurance Relationship Managers&nbsp;to join our growing team. From this role, you will be responsible to enhance our relationship with our Bancassurance Partner, by managing the day-to-day insurance sales operations, providing appropriate solutions for every customer in order to boost top-line growth, customer acquisition levels and profitability.&nbsp;Role responsibilities&nbsp;<ul><li>Execute sales through leads generated via referrals from the assigned bank partner.</li><li>Analyze customers’ needs in insurance areas and cover these needs from company’s product range</li><li>Cross sell and up sell to client base</li><li>Provide post- sales servicing and manage customer relationship</li><li>Meet personal and team sales targets</li><li>Attend meetings, sales events and trainings to keep abreast of the latest developments</li><li>Report and provide feedback to management using statistical data</li></ul>&nbsp;Knowledge, Skills &amp; Experience<ul><li>BA/BS degree or equivalent</li><li>Strong communication, negotiation and interpersonal skills</li><li>Self-motivated and driven</li><li>Ability to deliver under pressure to short deadlines and cope with changing priorities</li><li>Team Player</li><li>Computer use competency&nbsp;</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>A competitive compensation package relevant to qualifications&nbsp;plus bonus, according to target fulfillment.</li><li>Continuous training and development opportunities</li><li>Health Insurance plan</li></ul>

Insurance Relationship Manager

We are looking for a qualified and trustworthy&nbsp;Sales Account Manager&nbsp;to join our team, in order to develop our corporate clientele by building long-term relationships with clients, cross selling, up selling and overseeing B2B sales. The position is based in&nbsp;Thessaloniki, with responsibility for the wider Northern Greece region and regular visits to the company’s headquarters.&nbsp;Role responsibilities<ul><li>Establish contact and develop relationships with corporate clients</li><li>Introduce, promote and sell insurance products and solutions that best meet clients’’ needs</li><li>Focus on growing and developing the existing corporate clientele along with seeking out new business development opportunities</li><li>Manage a portfolio of accounts and act as the point of contact for clients’ requests</li><li>Develop long-term and trust relationships with the clients by continually providing high-caliber customer service and support information &amp; guidance</li><li>Identify cross-selling opportunities in existing clientele and new selling prospects</li><li>Collecting, analysing and summarizing information, preparing reports</li><li>Keep abreast of the latest updates in the insurance market, insurance products and solutions as well as be aware of the competition</li></ul>Knowledge, skills &amp; experienceThe ideal candidate will have the following:<ul><li>University degree in Business Administration or relevant field. Postgraduate studies will be considered a plus</li><li>2-4 years of experience in relevant position in the insurance sector, preferably in an insurance broker</li><li>Experience in B2B sales and business partnering</li><li>Experience in team coordination will be considered a plus</li><li>Excellent command of the English language and excellent PC skills</li><li>Clear and effective communication and negotiation skills</li><li>Strong organization and planning skills</li><li>Ability to deliver excellent customer experience</li><li>Results orientation and strategic mindset</li><li>Passion and pure interest of the insurance sector</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading insurance Broker with prominent positioning in the local market</li><li>A competitive compensation package relevant to qualifications</li><li>Continuous training and development opportunities</li><li>Health Insurance plan</li></ul>

Sales Account Manager

Insurance Relationship Manager (Thessaloniki)

We are seeking a dynamic and experienced&nbsp;Employee Benefits Officer&nbsp;to join our team, with strong market knowledge and desire to excel in a challenging and fast-paced environment.Role Responsibilities<ul><li>Manage incoming calls and emails, providing guidance on group health policies and pension plans.</li><li>Assist with claims processing and ensure successful handling of compensation claims.</li><li>Serve as the main contact for policyholders, addressing inquiries related to employee benefits.</li><li>Maintain relationships with carriers and vendors, negotiating competitive rates and ensuring service quality.</li><li>Analyze client needs, design suitable health plans, and research the insurance market.</li><li>Ensure confidentiality of sensitive employee data and compliance with privacy regulations.</li><li>Conduct final reviews and data entry for insurance documents.</li></ul>Knowledge, Skills &amp; Experience<ul><li>Bachelor's degree in Business Administration, or related field</li><li>5+ years’ experience in a similar position</li><li>Advanced knowledge of MS Office (Word, PowerPoint, Excel) and comfortable learning new technical systems as needed</li><li>Excellent communication skills, interpersonal skills, ethics, and cultural awareness</li><li>Analytical thinking and strong organizational skills</li><li>Result orientation and self-initiative with proven ability to achieve goals under pressure within strict time limits &amp; quality standards</li><li>Motivation for continuous improvement and development</li><li>Strong detail-orientation and resourceful mindset</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading insurance Broker with prominent positioning in the local market</li><li>A competitive compensation package relevant to qualifications</li><li>Continuous training and development opportunities</li><li>Health Insurance plan</li><li>Hybrid Working Model</li></ul>

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