Πληροφορική

Τηλεπικοινωνίες

Χρηματοοικονομικά

Ανθρώπινο Δυναμικό / HR

Νομικές Υπηρεσίες

Εμπόριο Λιανικής

Κέντρο Εξυπηρέτησης / Call Center

Άλλο

Marketing

LastWeek

LastThreeDays

Today

Aoristou

Orismenou

FullTime

Hybrid

Μanage and initiate continuous operation improvements to verify and improve operational effectiveness of CRM services.&nbsp;Key Accountabilities:&nbsp; • &nbsp; &nbsp;Administrate, configure and monitor CRM applications, ensuring system’s integrity • &nbsp; &nbsp;Act as second level support, processing incoming incidents, problems and requests through Service Desk ensuring alignment with business users • &nbsp; &nbsp;Perform health and quality checks to verify operational excellence • &nbsp; &nbsp;Collaborate with vendors and CRM delivery teams in the development and deployment of new functionalities • &nbsp; &nbsp;Ensure operations related activities are performed in compliance with company processes and regulationsWho you are• &nbsp; &nbsp;At least 3 years of professional experience in a relevant role • &nbsp; &nbsp;Bachelor’s Degree in Computer Science or Engineering. Master’s Degree will be considered an asset. • &nbsp; &nbsp;Strong experience with Siebel CRM and Oracle SQL (relevant certifications for Siebel CRM will be considered a plus) • &nbsp; &nbsp;Capable to understand the technical aspect of complex systems with strong analytical and problem-solving skills&nbsp; • &nbsp; &nbsp;Ability to influence, mentor, and collaborate with agile development teams&nbsp; • &nbsp; &nbsp;Self – motivated with strong time-management skills and the ability to juggle multiple balls&nbsp; • &nbsp; &nbsp;Excellent written and verbal communications skills in Greek &amp; English, with both technical and business audiences &nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts&nbsp;

CRM Support Engineer

As a PEGA Product Owner you will define and deliver all necessary strategic technological enablers based on native cloud and Open Digital architecture. You will be responsible for creating and maintaining PEGA roadmap, align with Vodafone Group and other squad’s development, to reassure architecture consistency and vision delivery.&nbsp;More specifically you will:&nbsp; • &nbsp; &nbsp;Coordinate with the Tribe Leads and other Product Owners the engineering strategy, roadmap and development based on market needs, competition and group directions &nbsp; • &nbsp; &nbsp;Have end2End accountability for agile development of critical enablers to be used by other squads (e.g. NBAA for Fixed, PEGA for Care etc.) &nbsp; • &nbsp; &nbsp;Prioritize value for Engineering team and be responsible for the creation of product backlog increments (Themes, Epics, user stories)&nbsp; • &nbsp; &nbsp;Manage PEGA roadmap and understand IT &amp; digital strategy, presenting direction and features to relevant teams and stakeholders.&nbsp; • &nbsp; &nbsp;Work closely with Solution Architects on the analysis of features, technical feasibility and incremental delivery of product backlog items (epics, user stories) &nbsp; • &nbsp; &nbsp;Make data driven decisions for backlog prioritization and works with Tribe lead and Agile Portfolio Manager to pick up and plan release dates and manage set expectation for new functionalities delivery &nbsp; • &nbsp; &nbsp;Write highly effective user stories that are actionable by development teams.&nbsp; • &nbsp; &nbsp;Approve the final release plan and accepts all deliverables against defined user stories and acceptance criteria • &nbsp; &nbsp;Defines and tracks Objective Key Results (OKRs) and KPIs as part of the quarterly business reviews (QBR) process&nbsp; • &nbsp; &nbsp;Monitors IT &amp; digital KPIs and prioritize enablers that will ensure speed and availability thresholds are achievedWho you are• &nbsp; &nbsp;MSc or BSc in Computer Science, Information Systems&nbsp; • &nbsp; &nbsp;Experience in developing a product and proven track record for applications launched&nbsp; • &nbsp; &nbsp;Strong technical background and knowledge of the Telco industry and services &nbsp;&nbsp; • &nbsp; &nbsp;Experience working with internal and external business partners, driving and completing concurrent projects on time and within budget &nbsp; • &nbsp; &nbsp;Proven ability to read a business document and translate it into high level technical requirements.&nbsp; • &nbsp; &nbsp;Understanding operations from customer facing functions to back office&nbsp; • &nbsp; &nbsp;Strong communication and logical reasoning skills&nbsp; • &nbsp; &nbsp;JIRA/Confluence, MS Project, or equivalent experience preferred&nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts&nbsp;

Product Owner Κρήτη

Product Owner 

As a Tech Business Workflow SPV, you will be responsible for reviewing, evaluating, simplifying and designing business processes to continually improve service delivery for Vodafone customers through digital-care and assisted care touchpoints. You will be responsible to design end2end Assisted flows and the Digital self-care journeys into production, in cooperation with digital tribe teams (Tobi, Web, App). You will review Digital care analytics insights, recommend, design and test journey improvements. You will develop and deliver improvements within Customer Operations department and across the wider business with main focus to optimize end user/customer experience, processes and revenues.&nbsp;More specifically you will:&nbsp;<ul><li>Design, build, test and deploy digital self-care journeys&nbsp;</li><li>Analyse, validate and develop business process flows&nbsp;</li><li>Work with business owners and senior stakeholders to define, develop and implement innovative business solutions for digital self-care journeys&nbsp;</li><li>Planning &amp; Execution: ensure that own responsibilities’ operations are executed successfully, and planned results are obtained&nbsp;</li><li>Lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, and documentation&nbsp;</li><li>Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases for customer operations&nbsp;</li><li>Report, update and escalate internally the most important issues that will affect end user/customer experience, processes and revenues&nbsp;</li></ul>Who you are<ul><li>Bachelor degree in Business or Engineering&nbsp;</li><li>Professional experience with a focus on delivering process and journey enhancement deliverables &nbsp;</li><li>Microsoft office suite with marked proficiency using Visio, PowerPoint, Excel for presentations and metrics&nbsp;</li><li>Experience in developing, implementing, monitoring and communicating with impact insights based on various internal and external sources and translating these insights into actionable improvements&nbsp;</li><li>Ability to set clear goals and timelines, manage communications between multiple stakeholders, communicate the ‘big picture’, inspire and convince&nbsp;</li><li>Excellent analytical and influencing skills&nbsp;</li><li>Strong conceptual thinking skills with an ability to problem solve, recommend solutions and intuitively prioritize business issues&nbsp;</li><li>Exceptional communication skills, both written and verbal, with a proven ability to effectively partner with peers and senior management in driving change&nbsp;</li><li>Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently within established timeframes&nbsp;</li><li>Excellent communication skills (oral &amp; written) both in Greek and English&nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day  •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts

Tech Business Workflow Supervisor

The role of IT Product Manager is 100% dedicated to the work related to a specific value stream, overseeing the roadmap of the value stream and ensuring the build in quality of the product (processes, documentation). The role is responsible to bridge the gap between teams, internal development organization and variety of customers.&nbsp;&nbsp;More specifically you will:&nbsp;<ul><li>Oversee the value stream program execution &nbsp;</li><li>Design solution &amp; context to ensure solution fit to wider product family contest – in the context of product requirements &nbsp;</li><li>Align effectively the backlog among squads, participating in the value stream &nbsp;</li><li>Create, improve and establish product management and development processes &nbsp;</li><li>Build and align the program backlog of Epics, prioritize Epics across delivery teams to achieve business objectives and manage dependencies across teams &nbsp;</li><li>Establish and monitor value stream OKRs and KPIs &nbsp;</li><li>Participate in PI planning with other Product Owners making sure that mid to long term product requirements are considered &nbsp;</li><li>Participate in Squad reviews, Program Demos and Program Retrospectives sessions&nbsp;</li></ul>Who you are<ul><li>MSc or BSc in Computer Science, Information Systems&nbsp;</li><li>3+ years of experience in developing a product and managing all aspects throughout its lifecycle &nbsp;</li><li>Strong technical background and knowledge of the software application industry and services &nbsp;</li><li>Experience working with internal and external business partners, driving and completing concurrent projects on time and within budget &nbsp; &nbsp;</li><li>Proven ability to read a business document and translate it into high level technical requirements &nbsp;</li><li>Strong stakeholder management, facilitation and organization skills&nbsp;</li><li>Strong communication, analytical and logical reasoning skills&nbsp;</li><li>Ability to influence, mentor, and collaborate with multi-disciplinary teams&nbsp;</li><li>Self – motivated with strong time-management skills and the ability to juggle multiple balls &nbsp;</li><li>Experience working with agile methodologies and apply agile ways of working is strongly preferred &nbsp;&nbsp;</li><li>Excellent written and verbal communication skills, in both Greek &amp; English and with both technical and business audiences&nbsp;</li><li>JIRA/Confluence, MS Project, or equivalent experience is preferred&nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>

IT Product Manager

The main purpose of the role is to ensure that the agreed-on strategic themes, standards and principles of IT strategy and architecture are realized and adhered to through the major initiatives executed in market.&nbsp;&nbsp;More specifically you will:&nbsp;<ul><li>Create architecture impact assessments and develop transition plans for implementation of target architectures.&nbsp;</li><li>Provide technology governance to ensure that solutions are aligned to the global IT and business strategies and identify opportunities for re-use of solutions across markets &nbsp;</li><li>Prepare and coordinate the Digital &amp; IT architecture roadmap &nbsp;</li><li>Drive design, engineering, reuse, application of patterns, and create Enabler Epics for the architectures that comprise the solutions in a portfolio&nbsp;</li><li>Support Solution Architects to deliver the designs in complex projects&nbsp;</li><li>Work along with Business Architect and business stakeholders to clarify high level requirements and capability gaps&nbsp;</li><li>Steering and talking with stakeholders across the organization to define technology change based on strategy&nbsp;</li><li>Participate in the Digital &amp; IT Architecture Review Board for the categorized complex architecture initiatives to enable Architecture’s decision making&nbsp;</li><li>Facilitate and run experience &amp; knowledge share sessions for all levels in the organization&nbsp;</li></ul>Who you are<ul><li>Strong experience in designing and integrating BSS/OSS systems&nbsp;</li><li>Expertise in API management, data governance, system integration, and orchestration&nbsp;</li><li>Ability to govern architecture assets &amp; specifications, risks &amp; issues and dependencies to influence roadmap execution&nbsp;</li><li>Influence strategy definition and its execution through the delivery of an architectural roadmap, while gaining influence at senior and technical expert levels across IT and Group functions&nbsp;</li><li>Experience with Cloud Architecture and DevOps concept &nbsp;</li><li>Excellent communication and interpersonal skills in both written and spoken Greek and English.&nbsp;</li><li>Academic Degree qualified&nbsp;</li><li>Experience with Digital &amp; IT Enterprise Architecture&nbsp;</li><li>Experience of Agile Way of Working with good knowledge of SAFe and SCRUM&nbsp; &nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you•  &nbsp;Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp;&nbsp;Private Health &amp; Medical Insurance &nbsp; • &nbsp;&nbsp;Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •  &nbsp;Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •  &nbsp;Unlimited access to learning resources and trainings&nbsp; •  &nbsp;Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •  &nbsp;Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •  &nbsp;Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •  &nbsp;Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts

Senior Enterprise Architect

Senior Enterprise Architect Ηράκλειο

Senior Enterprise Architect Θεσσαλονίκη

As a Data / BI Domain Architect, you will be responsible for defining and guiding the architecture strategy across commercial projects, working closely with internal teams and external partners. You will ensure solutions are scalable, aligned with business objectives, and take advantage of opportunities across the data landscape. Your role will be critical in maintaining architectural oversight and driving innovation through cross-project synergy.&nbsp;More specifically, you will:&nbsp;<ul><li>Define architecture and technical solutions that align with business goals and IT strategy.&nbsp;</li><li>Manage and deliver the domain roadmap in collaboration with external vendors and stakeholders.&nbsp;</li><li>Maintain an end-to-end view of the data domain to identify cross-project opportunities and synergies.&nbsp;</li><li>Review requirements, specifications, and business processes to ensure solution alignment and feasibility.&nbsp;</li><li>Oversee and ensure availability of development and test environments for successful project delivery.&nbsp;</li><li>Work across on-premises and cloud environments to design and support hybrid solutions.&nbsp;</li><li>Collaborate with development teams to produce detailed technical documentation and ensure timely delivery of milestones.</li><li>Identify and propose opportunities to improve data integration, reuse, and value across different projects.</li><li>Ensure adherence to architectural standards, data governance, and security principles.</li><li>Act as a key technical advisor during the evaluation and onboarding of third-party partners or platforms.</li></ul>Who you are<ul><li>Minimum of 3-4 years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment &nbsp;</li><li>Proven ability to design solutions across both cloud and on-premises infrastructure (e.g., GCP, AWS, Azure).&nbsp;</li><li>Hands-on experience with data pipelines, ETL/ELT frameworks, and integration patterns using modern tools (e.g., BigQuery, Apache Airflow, Dataflow).&nbsp;</li><li>Solid SQL skills and familiarity with data modeling concepts (e.g., star/snowflake schema, data vault, etc.).&nbsp;</li><li>Strong understanding of the data domain, with the ability to spot reuse opportunities across projects.&nbsp;</li><li>Skilled in stakeholder management and cross-functional collaboration, including external partners.&nbsp;</li><li>Excellent analytical, documentation, and communication skills; TOGAF or similar certification is a plus.&nbsp;</li><li>Excellent problem-solving and communication skills &nbsp;</li><li>Excellent written and verbal communication skills, in both Greek &amp; English and with both technical and business audiences</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>

BI Domain Architect

Job Ads Vodafone Ελλάδα - Page 3

crm support engineer

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product owner

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product owner

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tech business workflow supervisor

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it product manager

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senior enterprise architect

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senior enterprise architect ηράκλειο

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senior enterprise architect θεσσαλονίκη

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bi domain architect

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