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ΜΜΕ / Social Media

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German Customer Service RepresentativeAthens / HybridAre you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;German&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

German Customer Service Representative
Athens / Hybrid

Epsilon Net,&nbsp;the Largest Group of Business Software in Greece&nbsp;with a full portfolio of specialized services and software solutions, offers you:Career Growth&nbsp;– Become part of a team that fosters growth, learning, and personal development.Supportive Culture&nbsp;– Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology&nbsp;– Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🧩&nbsp;About the RoleThe&nbsp;ERP Technical Support Analyst&nbsp;provides second-level support for ERP systems and related network integrations. You’ll troubleshoot technical issues, manage system configurations, and support POS, mobile, and B2B connections to ensure smooth business operations. ⚙️&nbsp;What You’ll Be Doing<ul><li>Provide second-level technical support for ERP systems and associated network integrations.</li><li>Troubleshoot and configure POS connections, mobile SFA applications, and B2B client networks.</li><li>Develop and maintain automation scripts using JavaScript to streamline support tasks.</li><li>Write and execute SQL queries for data reporting and analysis.</li><li>Support Business Intelligence reporting and assist in system and user acceptance testing (UAT).</li><li>Collaborate with internal teams and clients to resolve escalated issues effectively.</li></ul>✅What We’re Looking For<ul><li>2–4 years of experience in ERP or technical support roles.</li><li>Strong understanding of POS/EFT systems, mobile ERP connectivity, and B2B integrations.</li><li>Proficient in JavaScript scripting and SQL for automation and reporting purposes.</li><li>Experience with Power BI is preferred.</li><li>Excellent problem-solving, communication, and client-facing skills.</li><li>Ability to work independently and manage multiple priorities in a dynamic environment.</li></ul>💼What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

ERP Technical Support Analyst

Η&nbsp;Epsilon Net Α.Ε., o μεγαλύτερος Όμιλος Business Software στην Ελλάδα και η No. 1 εταιρία με το καλύτερο εργασιακό περιβάλλον στην Τεχνολογία για το 2023, αναζητά για τη στελέχωση της ομάδας&nbsp;IQOM, Σύμβουλο Retail.Αρμοδιότητες:• Eγκατάσταση, παραμετροποίηση και υποστήριξη συστημάτων Retail.• Εκπαίδευση και καθοδήγηση πελατών και συνεργατών για την χρήση των εφαρμογών.• Διαχείριση ερωτημάτων πελατών σχετικά με τη χρήση των εφαρμογών.• Εκπαίδευση της ομάδας υποστήριξης και δημιουργία εκπαιδευτικού υλικού για τις υλοποιήσεις νέων έργων.• Συμμετοχή σε ομαδικά project με τελικό στόχο την ακριβή και έγκαιρη παράδοση έργου.Απαραίτητα Προσόντα:• Απόφοιτος ΑΕΙ (Θετικής/Τεχνολογικής κατεύθυνσης) - ΤΕΙ Πληροφορικής.• Προϋπηρεσία τουλάχιστον 2 έτη σε αντίστοιχη θέση.• Άριστες επικοινωνιακές ικανότητες και ομαδικό πνεύμα.• Προϋπηρεσία στο πεδίο του Retail θα θεωρηθεί επιπλέον προσόν.• Γνώση SQL Scripting θα θεωρηθεί επιπλέον προσόν.Η εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών.• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης.• Ιδιωτική ιατροφαρμακευτική ασφάλιση.• Ψυχολογική γραμμή υποστήριξης.• Διαδικτυακά μαθήματα γυμναστικής.• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College.• Υβριδικό μοντέλο Εργασίας.

Retail Consultant_IQOM

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

ERP Consultant Thessaloniki

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, seeking for E-Invoicing Systems Consultant.🧩 About the RoleAs an E-Invoicing Systems Consultant, you will work closely with clients to deliver customized, seamless e-invoicing solutions. You'll help optimize integrations, provide expert guidance, and collaborate to ensure clients get the most out of our platform, all while addressing their unique business needs.⚙️ What You’ll Be Doing<ul><li>Be the go-to expert for our partners and clients, delivering consulting and support for digital invoicing solutions.</li><li>Customize and extend our Commercial Platform’s integration API to align with customer workflows and requirements.</li><li>Guide partners through the implementation journey, from setup to training on our e-Invoicing web applications.</li><li>Work closely with clients to gather requirements, understand their challenges, and recommend smart, effective solutions.</li><li>Collaborate with internal development teams to turn business needs into clear, actionable tasks.</li><li>Troubleshoot both technical and business-related issues.</li></ul>✅What We’re Looking For<ul><li>At least 3 years of experience in a technical support environment.</li><li>BSc in Computer Science or equivalent.</li><li>Advanced experience with XML and JSON files.</li><li>Hands-on experience with APIs, integrations, and digital platforms.</li><li>Solid understanding of e-invoicing systems and related technologies.</li><li>Experience with ERP Systems.</li><li>Strong communication skills—you can translate tech talk into everyday language for clients.</li><li>Excellent command of English, both written and oral.</li></ul>💼What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

E-Invoicing Systems Consultant

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;offers you:Career Growth&nbsp;– Become part of a team that fosters growth, learning, and personal development.Supportive Culture&nbsp;– Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology&nbsp;– Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleAs a CRM Solutions Consultant, you’ll play a key role in designing and delivering tailored solutions using Microsoft Dynamics 365. You'll collaborate with cross-functional teams and stakeholders to ensure that technology genuinely supports business growth.🟩Your Mission<ul><li>Client Interaction &amp; Requirement Analysis: Collaborate with clients to gather requirements and understand their business needs.</li><li>Configuration &amp; Customization: Design and configure Dynamics 365 solutions to meet client specifications and enhance user experience.</li><li>Project Lifecycle Management: Guide clients through the implementation process from start to finish, ensuring timely delivery and quality outcomes.</li><li>System Testing &amp; Troubleshooting: Perform testing to ensure solutions meet expectations and resolve any issues during implementation.</li><li>Training &amp; Support: Provide client training and ongoing support to ensure smooth use of Dynamics 365.</li><li>Continuous Improvement: Stay updated with Dynamics 365 features and recommend improvements to keep client solutions efficient and current.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, Economics, Business Administration or another related field.</li><li>3+ years of experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or other modules).</li><li>Strong configuration and customization skills in Dynamics 365, with the ability to implement and optimize CRM solutions.</li><li>Proven experience in gathering client requirements and translating them into effective CRM solutions.</li><li>Solid understanding of CRM processes and workflows, with the ability to analyze and improve business operations.</li><li>Excellent communication skills, able to collaborate with clients and internal teams, and explain technical concepts clearly.</li></ul>🌟A great asset• Prior experience in implementing Microsoft Dynamics D365 CRM• Knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate).• Valid Microsoft certifications – advantage🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

CRM Solutions Consultant (Microsoft Dynamics 365)

Ο ρόλος του Συμβούλου Υποστήριξης Εφαρμογών Λογιστικού Γραφείου είναι η διαχείριση και εξυπηρέτηση αιτημάτων που αφορούν στη χρήση των εφαρμογών της Epsilon Net για τα Λογιστικά Γραφεία και τα Λογιστήρια εταιριών. Ο μεγαλύτερος όγκος των αιτημάτων εξυπηρετούνται τόσο τηλεφωνικά, όσο μέσω livechat και των social media, αξιοποιώντας όλα τα σύγχρονα εργαλεία της σύγχρονης εποχής, διασφαλίζοντας ταυτόχρονα την άρτια εξυπηρέτηση και εκπαίδευση των πελατών μας.Η καθημερινότητα του τμήματος μας είναι γεμάτη προκλήσεις, γνώση και συνεργασία. Στόχος μας είναι οι πελάτες μας να απολαμβάνουν πάντα τη βέλτιστη εμπειρία εξυπηρέτησης και παράλληλα όλοι οι άνθρωποι της ομάδας μας να προοδεύουν και να απολαμβάνουν την εργασία τους. Αυτό αποδεικνύεται από τις συνεχείς βραβεύσεις του Τμήματος, όπως, μεταξύ άλλων, διάκριση για την Ποιοτική Εξυπηρέτηση Πελατών αλλά και Καλύτερου Εργασιακού Περιβάλλοντος, αντίστοιχα.Ο ρόλος αποτελεί την αφετηρία μιας λαμπρής πορείας ενδοτμηματικά, ενδοεταιρικά και ενδοομιλικά, καθώς προσφέρει πληθώρα γνώσεων και ευκαιριών για εξέλιξη και πρόοδο!Αν λοιπόν, είσαι φιλόδοξος, έχεις άριστες επικοινωνιακές δεξιότητες και πελατοκεντρική αντίληψη, διαθέτεις ομαδικό πνεύμα και κριτική σκέψη, τότε στείλε μας την αίτησή σου για να αποκτήσεις την εμπειρία της επικοινωνίας με τους καλύτερους εκπροσώπους του Λογιστικού κλάδου και να γίνεις μέλος της ομάδας μας!Απαραίτητα Προσόντα:• Τουλάχιστον 2 έτη προϋπηρεσίας σε λογιστικό γραφείο ή λογιστήριο εταιρίας• Γενικές γνώσεις λογιστικής/ φορολογίας εισοδήματος• Ευχέρεια στο γραπτό και προφορικό λόγο• Πολύ καλή γνώση MS OfficeH εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης• Ιδιωτική ιατροφαρμακευτική ασφάλιση• Ψυχολογική γραμμή υποστήριξης• Διαδικτυακά μαθήματα γυμναστικής• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College• Υβριδικό μοντέλο εργασίας

Σύμβουλος Υποστήριξης Εφαρμογών Λογιστικού Γραφείου Θεσσαλονίκη 

Σύμβουλος Υποστήριξης Εφαρμογών Λογιστικού Γραφείου Aθήνα 

We seek a DevOps Engineer who will support a portfolio of AI platforms and services. You will work alongside senior engineers to implement DevOps best practices, maintain CI/CD pipelines, and help ensure the security, reliability, and scalability of our AI infrastructure. This is an excellent opportunity to grow your career in DevOps while working with cutting-edge AI technologies.&nbsp;&nbsp;ROLE RESPONSIBILITIES&nbsp;&nbsp;The DevOps engineer colleague’s responsibilities include but are not limited to:&nbsp;Infrastructure &amp; Cloud Operations:&nbsp;<ul><li>Support AWS cloud infrastructure using Infrastructure as Code (CloudFormation)&nbsp;</li><li>Work with AWS services including ECS Fargate, Lambda, Step Functions, S3, DynamoDB, and ECR&nbsp;</li><li>Assist in managing multi-environment deployments (dev, test, prod, sandbox)&nbsp;</li><li>Help maintain and monitor cloud resources for performance and cost optimization&nbsp;</li><li>Participate in infrastructure lifecycle activities including patches and upgrades&nbsp;</li></ul>CI/CD &amp; Automation:&nbsp;<ul><li>Maintain and enhance CI/CD pipelines using GitHub Actions&nbsp;</li><li>Support deployment processes for microservices across multiple environments&nbsp;</li><li>Develop automation scripts (Python/Bash) for operational tasks&nbsp;</li><li>Manage Docker container builds and deployments&nbsp;</li><li>Contribute to GitOps practices and infrastructure as code initiatives&nbsp;</li></ul>Security &amp; Compliance:&nbsp;<ul><li>Implement security scanning in CI/CD pipelines (SonarQube, Snyk)&nbsp;</li><li>Help manage secrets and credentials using AWS Secrets Manager&nbsp;</li><li>Support compliance with enterprise security policies and tagging standards&nbsp;</li><li>Respond to security vulnerabilities and incidents under guidance&nbsp;</li><li>Participate in security reviews of infrastructure&nbsp;</li></ul>Monitoring &amp; Operations:&nbsp;<ul><li>Set up and maintain monitoring and alerting using Grafana, Dynatrace, and CloudWatch&nbsp;</li><li>Participate in incident response and troubleshooting&nbsp;</li><li>Document operational procedures and runbooks&nbsp;</li><li>Support on-call rotation for production systems&nbsp;</li><li>Help drive continuous improvement initiatives&nbsp;</li></ul>Collaboration:&nbsp;<ul><li>Work with development teams to understand deployment requirements&nbsp;</li><li>Document infrastructure changes and technical procedures&nbsp;</li><li>Participate in technical design discussions&nbsp;</li><li>Share knowledge and learn from senior team members&nbsp;</li></ul>&nbsp;BASIC QUALIFICATIONS&nbsp;&nbsp;<ul><li>Bachelor's degree in Computer Science, Engineering, or related field required&nbsp;</li><li>3-5 years of experience working with cloud platforms, preferably AWS&nbsp;</li><li>Experience with CI/CD pipelines and deployment automation&nbsp;</li><li>Hands-on experience with Docker and containerization&nbsp;</li><li>Familiarity with AWS services such as:&nbsp;</li><li>Compute: ECS, Lambda, or EC2&nbsp;</li><li>Storage: S3, DynamoDB&nbsp;</li><li>Container: ECR&nbsp;</li><li>Security: IAM, Secrets Manager&nbsp;</li><li>Experience with Infrastructure as Code (CloudFormation or Terraform)&nbsp;</li><li>Working knowledge of Git version control&nbsp;</li><li>Scripting &amp; Programming: Python or Bash scripting experience&nbsp;</li><li>CI/CD Tools: GitHub Actions, Jenkins, or similar&nbsp;</li><li>Monitoring Tools: Experience with CloudWatch, Grafana, Dynatrace, or similar&nbsp;</li><li>Security: Familiarity with security scanning tools&nbsp;</li><li>Operating Systems: Linux/Unix administration skills</li><li>Strong problem-solving and troubleshooting abilities&nbsp;</li><li>Good communication and collaboration skills&nbsp;</li><li>Eagerness to learn new technologies and best practices&nbsp;</li><li>Ability to work both independently and as part of a team&nbsp;</li><li>Attention to detail and commitment to quality&nbsp;</li><li>Self-motivated with good time management&nbsp;</li></ul>

Manager, DevOps Engineer

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