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Chubb is seeking a&nbsp;Front End Software Engineer&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp; As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Develop and maintain user-facing web applications developed using Angular.</li><li>Collaborate with cross-functional teams to define, design, and deploy new features.</li><li>Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.</li><li>Write clean, maintainable, and testable code using best practices.</li><li>Integrate with RESTful APIs to connect the front-end interface with backend services.</li><li>Conduct code reviews and provide constructive feedback to peers.</li><li>Stay up-to-date with the latest industry trends and technologies to ensure our applications are current and competitive.</li><li>Troubleshoot and debug applications to optimize performance and address any issues.</li><li>Participate in agile/scrum development cycles and contribute to planning and estimation processes.</li></ul>Qualifications<ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.</li><li>Practical experience using GenAI (Claude/CoPilot/Gemini) with a good understanding of subagents, MCP and controls; used to support the design, development, testing.</li><li>5+ years of proven experience as a Front End Engineer with a focus on Angular.</li><li>Proficiency in TypeScript, JavaScript, HTML5, and CSS3.</li><li>Experience with state management libraries&nbsp;</li><li>Familiarity with Angular CLI and other development tools.</li><li>Understanding of responsive design principles and best practices for mobile-first development.</li><li>Experience with unit testing frameworks</li><li>Familiarity with CI/CD pipelines and DevOps practices.</li><li>Experience with version control systems, such as Git.</li><li>Strong problem-solving skills and the ability to work independently and as part of a team.</li><li>Excellent communication skills, with the ability to articulate ideas and concepts clearly.</li></ul>

Front End Software Engineer

This role is contributing to the whole Electrification Business product portfolio in Greece. You will be mainly accountable for:<ul><li>Executing product marketing strategies aligned with global directives, including defining and communicating product value propositions and positioning.</li><li>Developing technical product descriptions, catalogues, and presentations to support internal and external stakeholders</li><li>Enabling our customers to better understand the Electrification product portfolio</li><li>Facilitating customer knowledge of the Electrification product portfolio by preparing relevant information packs</li><li>Collaborating with product groups and divisions to deliver the annual marketing plan.</li><li>Creating and supporting business plans aimed at expanding market presence and driving growth.</li></ul> Our team dynamics You’ll join a high-performing team of marketing specialists where your technical insights will be valued, and you’ll gain hands-on experience in product marketing. We foster a supportive and dynamic environment that encourages innovation and continuous learning. Qualifications for the role:<ul><li>Degree in Electrical Engineering</li><li>Proven experience in sales, marketing, or technical service within the electrical products sector</li><li>Strong proficiency in Microsoft PowerPoint</li><li>Excellent communication skills in Greek and English</li><li>A collaborative, customer-focused mindset with the ability to work cross-functionally</li></ul>We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.&nbsp;</li><li>Work from Home Days based on local policy</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills.&nbsp;</li></ul>

Electrical Engineer - Marketing Specialist

By joining Chubb as a Senior Data Engineer, acting as a Production Support Lead for our North America enterprise data warehouse, you'll be responsible for&nbsp;ensuring the data warehouse operates smoothly and reliably, including incident management, performance optimization, and collaborating with other teams to maintain data quality and system stability.&nbsp;Our data warehouse platform is a strategic application within the business, feeding into multiple systems and applications both up and downstream with data that directly supports business decisions being made each and every day. With us, you’ll leverage your technical expertise to tactically and strategically handle data discrepancies, and partner with applications teams, IT teams across the business, our stakeholders, and our Data Architect to drive solutions that directly impacts how data is used throughout the business. You’ll have opportunities to build upon your technical skills and insurance knowledge as we continue the evolution of our data warehouse and related infrastructure. Through it all, we’ll also look to you to share your ideas and manage data related projects end to end that influence how we incorporate, validate, and distribute data enterprise-wide.&nbsp;Responsibilities Include:<ul><li>Lead the process of identifying, prioritizing, and resolving production issues, ensuring minimal disruption to business operations.&nbsp;</li><li>Investigate and identify the root causes of incidents to prevent recurrence.&nbsp;</li><li>Maintain clear and timely communication with stakeholders, including business users, IT teams, and management, throughout the incident lifecycle.&nbsp;</li><li>Continuously monitor the data warehouse's performance, identifying bottlenecks and areas for improvement.&nbsp;</li><li>Implement performance tuning techniques to optimize query execution times, ETL processes, and overall system performance.&nbsp;</li><li>Collaborate with other teams to ensure the data warehouse has sufficient resources to meet current and future demands.&nbsp;</li><li>Implement and maintain data validation processes to ensure the accuracy and integrity of data in the data warehouse.&nbsp;</li><li>Address data quality issues, including data cleansing and transformation, to ensure data accuracy and consistency.&nbsp;</li><li>Participate in the planning and execution of data warehouse releases, ensuring minimal disruption to production operations.&nbsp;</li><li>Test new releases and changes to the data warehouse environment to ensure stability and functionality.&nbsp;</li><li>Build and maintain strong relationships with business users, IT teams, and other stakeholders.&nbsp;</li><li>Maintain comprehensive documentation of the data warehouse architecture, processes, and procedures.&nbsp;</li><li>Possess a strong understanding of data warehouse technologies, ETL processes, and database management systems.&nbsp;</li><li>Demonstrate strong analytical and problem-solving skills to effectively address technical issues and challenges.&nbsp;</li><li>Lead and mentor team members, providing guidance and support as needed.&nbsp;</li></ul> Qualifications<ul><li>Bachelor’s degree required in Computer Science, Computer Information Systems, Information Systems, Information Technology or Computer Engineering or equivalent work experience</li><li>8+ years of Strong understanding of ETL development concepts and tools such as ETL development solutions (Informatica/IICS)&nbsp;</li><li>5+ years of Experience with Data Warehousing and Cloud Technologies like Azure (Synapse, Data bricks, Snowflake ).</li><li>3+ years of experience in scheduling jobs using Autosys (or comparable distributed scheduler)</li><li>3+ years of experience writing Unix/Linux or Windows Scripts in tools such as PERL, Shell script, Python, etc.</li><li>3+ years of experience in creating complex technical specifications from business requirements/specifications. Demonstrated critical thinking skills and the ability to identify and resolve data quality issues, performance bottlenecks, and other ETL-related problems</li><li>Excellent communication and interpersonal skills</li><li>Experience leading a team and providing technical guidance to junior data engineers</li></ul>

Senior Data Engineer

Chubb is seeking a Senior Data Analyst&nbsp;to join our team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.&nbsp;We are looking for colleagues who are passionate about data and enjoy building data solutions from the ground up or migrating from existing data platforms. The ideal candidate is equally comfortable working with business partners to understand requirements as they are developing and delivering robust solutions that meet the highest standards. They thrive on learning new technologies, working in the cloud, and are excited to contribute to Chubb’s Data Infrastructure using technologies such as Python, Databricks, Snowflake, Informatica, SQL, and Spark.Responsibilities<ul><li>Lead analysis and research to identify approaches and solutions for new insights with high-level complexity.</li><li>Oversee the development of new reporting, visualization, and analytics applications, converting data into actionable information for business decision-making.</li><li>Manage stakeholder expectations to ensure accuracy and consistency of solutions.</li><li>Provide recommendations to address data and process gaps impacting business requirements.</li><li>Communicate approaches with cross-functional teams and leadership.</li><li>Lead and coach junior and mid-level data analysts in their daily duties.</li><li>Partner with business and tech teams to develop testing requirements, procedures, and corrective actions to ensure data products meet quality standards.</li><li>Establish open data standards, metadata management policies, and data classifications.</li><li>Develop models and prototypes to identify trends and patterns, providing observations to leadership.</li><li>Collaborate with stakeholders to develop requirements and related designs.</li><li>Build analytical tools to provide actionable insights into key business KPIs.</li><li>Work with data engineers to optimize pipelines for scalability and data delivery.</li></ul>&nbsp;Qualifications<ul><li>5+ years of hands-on experience with a data science background.</li><li>Bachelor’s/Master’s degree in software engineering, computer science, or mathematics.</li><li>Programming skills in Python and SQL.</li><li>Clear hands-on experience with database systems, including:</li></ul>Cloud technologies (e.g., AWS, Azure, Google).Snowflake, Databricks, Power BI.In-memory database systems (e.g., HANA, Hazelcast).Traditional RDBMS (e.g., Teradata, SQL Server, Oracle).NoSQL databases (e.g., Cassandra, MongoDB, DynamoDB).<ul><li>Advanced knowledge of data and analytics frameworks supporting data lakes, warehouses, marts, and reporting.</li><li>Experience with data tools for visualizations, analytics, and reporting.</li><li>Strong analytical skills with the ability to research, assess, and develop observations/findings.</li><li>Ability to communicate findings and approaches to cross-functional teams and stakeholders.</li><li>Knowledge of testing policies, procedures, and the role testing performs within the software development lifecycle. &nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return! We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Senior Data Analyst

Chubb is looking for a Senior Data Engineer to join our team.&nbsp; This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp; As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.&nbsp;Responsibilities:<ul><li></li></ul><ul><li></li></ul><ul><li>Design and implement well tested scalable data engineering solutions establishing process to ensure best practices and architectural principles while being responsible for all stages of the development lifecycle, from design and coding to integration, optimization, deployment, and support.&nbsp;</li></ul><ul><li></li></ul><ul><li>Lead collaboration with stakeholders to assess data needs, capturing key insights in comprehensive documentation. &nbsp;</li></ul><ul><li></li></ul><ul><li>Design scalable data infrastructure ensuring security and compliance standards.&nbsp;</li></ul><ul><li></li></ul><ul><li>Organize, unify and optimize data from multiple structured and unstructured sources and environments to build robust, multi-functional data assets that support analytics.&nbsp;</li></ul><ul><li></li></ul><ul><li>Establish development processes that ensure high code quality and uniformity of the data pipelines.&nbsp;</li></ul><ul><li></li></ul><ul><li>Conduct thorough code reviews to promote best practices are being followed.&nbsp;</li></ul><ul><li></li></ul><ul><li>Design and implement sophisticated data models that support multiple use cases across different products and domains.&nbsp;</li></ul><ul><li></li></ul><ul><li>Tackle challenging data engineering problems that might include communications with our vendors.&nbsp;</li></ul><ul><li></li></ul><ul><li>Provide estimates and unblock team members to meet project deadlines.&nbsp;</li></ul><ul><li></li></ul><ul><li>Improve existing development processes by identifying inefficiencies and implementing streamlined workflows to enhance productivity.&nbsp;</li></ul><ul><li></li></ul><ul><li>Mentor and guide data engineers supporting continuous improvement within the team and building a collaborative environment.&nbsp;</li></ul>Qualifications<ul><li></li></ul><ul><li></li></ul><ul><li>At least 5 years of data/software engineering experience including extensive work in data analysis, design and implementation of ETL/ELT pipelines.&nbsp;</li><li>Strong programming experience in multiple languages (Python, Java, Scala, etc.) &nbsp;</li><li>Advanced SQL knowledge applied to real-case scenarios, including query optimization.&nbsp;</li><li>Extensive experience with data modeling, including designing and implementing complex data models.&nbsp;</li></ul><ul><li></li></ul><ul><li>In-depth understanding of multiple database types relational, columnar, graph, object, NoSQL, time-series, etc).</li><li>Extensive experience with Databricks platform.&nbsp;</li><li>Deep knowledge of Spark architecture including tracked record of performance optimization use cases.&nbsp;</li><li>Good understanding of DevOps principles (CICD, version control, automated testing, git workflows, deployment strategies, observability).&nbsp;</li><li>Extensive experience with git version control system including branching strategies&nbsp;</li><li>Exceptional communications skills with the ability gain trust of the stakeholders translating complex technical concepts to non-technical people in English.&nbsp;</li></ul><ul><li>&nbsp;Nice to have:&nbsp;</li><li></li></ul><ul><li>Experience with one or more Azure Synapse Analytics, Azure Data Factory or Snowflake is a plus.&nbsp;</li></ul><ul><li></li></ul><ul><li>Familiarity building and consuming web APIs is a plus.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Chubb is looking for Software Engineer in Test to join our team in the EMEA region, working on claims digital projects. You will be responsible for conducting both manual and automation testing on various projects, focused on claims automation and digital innovation. You will collaborate with cross-functional teams in an agile execution and distributed team model. The successful candidate will possess strong automation skills, extensive experience in functional testing, and a proven track record of successfully completing end-to-end testing lifecycles.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp; As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.&nbsp;Responsibilities<ol><li>Test Planning: Collaborate with stakeholders to understand project requirements and develop comprehensive test plans that cover functional, integration, regression, and performance testing. Translate business requirements into test cases and scenarios.</li><li>Test Execution: Perform manual testing, executing test cases and scripts to identify defects, bugs, and areas of improvement. Conduct exploratory testing to ensure the overall quality and usability of the digital claims applications.</li><li>Automation Testing: Develop, maintain, and execute automated test scripts using industry-standard test automation tools (e.g., Selenium, JUnit) and frameworks. Continuously improve the automation framework to increase test efficiency and coverage.</li><li>Test Data and Environment Setup: Prepare and manage test data and test environment setup to ensure accurate and reliable test execution. Collaborate with the development and infrastructure teams to address any environmental issues impacting the testing process.</li><li>Defect Management: Track and report defects using the designated defect tracking tools. Collaborate with developers, business analysts, and stakeholders to ensure timely resolution of defects and validate the bug fixes.</li><li>Test Reporting: Generate test reports and provide timely and accurate updates on testing progress, defect status, and test coverage. Participate in defect triage meetings and provide inputs on prioritizing and resolving identified issues.</li><li>Agile Collaboration: Work closely with cross-functional teams, including developers, product owners, and scrum masters, to ensure seamless integration of testing activities within the agile development process. Actively participate in agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews) and contribute to project success.</li><li>Continuous Process Improvement: Identify areas for improvement in testing processes, tools, and techniques. Propose and implement changes to enhance testing efficiency, accuracy, and overall quality. Stay updated with industry best practices and emerging trends in QA and testing methodologies.</li></ol>QualificationsQualifications<ul><li>3 - 6 years of experience in QA Engineering with teams in an agile delivery model</li><li>At least 3+ years of experience in QA automation&nbsp;</li><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)</li><li>Proven experience as a QA Engineer, focusing on both manual and automation testing, preferably in the claims domain or related insurance field.</li><li>Strong experience in automation testing using industry-standard tools and frameworks (e.g., Selenium, JUnit)</li><li>Solid understanding of functional testing and end-to-end testing lifecycles, including test planning, test case development, execution, and defect tracking</li><li>Proficiency in using defect tracking tools (e.g., Jira) and test management tools</li><li>Proficiency in using Confluence as a document management tool</li><li>Experience in building out dashboards for sharing QA results</li><li>Experience in risk based testing approaches</li><li>Strong analytical and problem-solving skills, with the ability to troubleshoot and identify root causes of issues</li><li>Familiarity with agile methodologies and working in a distributed team model</li><li>Excellent communication and collaboration skills, with the ability to effectively work with cross-functional teams in a global environment</li><li>Detail-oriented, self-driven, and able to manage multiple tasks and priorities efficiently</li><li>Automation certification(s) is a plus</li><li>Experience in claims automation and digital projects is a plus</li></ul>&nbsp;Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, long term equity incentives, private medical cover, monthly allowance for lunch, generous personal time off, continuous learning experiences, and work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Software Engineer in Test

Reporting to the Head of EMEA IT Shared Services, this role will primarily be responsible for the delivery of a variety of IT projects in EMEA&nbsp;as well as leading the portfolio of regional Small Applications. The role will also require providing support on various other pan-European initiatives, such as Regulatory or Security, as they arise.Small Applications are tactical solutions developed internally to support operational business processes and to cover gaps in technical or business functions not covered by existing core systems. The Small Applications team works in the region, closely with the business units, and is aimed at serving all European countries (27 countries) and business units (Commercial Lines, Consumer Lines as well as support functions). The job holder is responsible for providing Agile Delivery and Support where small solutions can be delivered to resolve business issues and increase efficiencies.&nbsp;Key responsibilities&nbsp;<ul><li>Be a contact to capture business needs in terms of new System Development Requests and support the formalization of Business Requirements, Business Case, Governance Process.</li><li>Manage regular reviews of the System Development Requests queue and work with the prioritization group to agree the priorities.</li><li>Coordinate the work for prioritized initiatives, working closely with 2 Business Analysts and various Delivery groups.</li><li>Direct Management and coordination of the work of Small Applications team currently comprised of 2 Developers based in different locations (Milan and Madrid) and work closely with external vendors as per the project needs.</li><li>Allocation and regular status reviews of workloads for Developers.</li><li>Assessment and rationalisation of identified European applications, upgrade of essential applications and continue decommissioning of legacy applications.</li><li>Coordinate the development of new applications on technologies approved within Chubb, working with EMEA IT to deliver solutions, in line with Chubb IT internal rules and processes (Enterprise Architecture and Information Security imperatives).</li><li>Work closely with the Enterprise Architecture team to present the new project requests.</li><li>Perform and coordinate the project approval processes (creation of Build Permit for Technology Solution Governance, Third Party Risk assessment, Data Security assessment, etc.) for new application development and for projects that require development by an external vendor.</li><li>Coordinate the support on existing applications.</li><li>Coordinate with the infrastructure team to set-up and maintain infrastructure to support developments on technologies such as C#, ASP.NET, SQL Server.</li><li>Deliver accurate status reports containing development progress, upcoming milestones, changes to milestones, issues, risks &amp; financial status, on a regular and ad-hoc basis as required.</li><li>Ensure Project Management (Project Delivery) and Application Support (Service Delivery) vital standards are followed (Change Management process and Incident Management process).</li><li>Build effective relationships and communication channels with all relevant Business Stakeholders, Business analysts, Development teams, PMO, etc. &nbsp;</li></ul>Qualifications<ul><li>2-3 years of proven working experience as a IT Project Manager&nbsp;</li><li>Working knowledge of project management methodologies (PMP and Agile Scrum).</li><li>Proven understanding of multiple delivery approaches (Waterfall and Agile).</li><li>Working knowledge of IT Service methodologies (ITIL).</li><li>Organized, driven delivery focused and attention to detail.</li><li>Experience of working with teams across different countries.</li><li>Experience of working with outsourcing providers with an on/offshore model.</li><li>History of working with both business stakeholders and technical teams.</li><li>Good soft skills and ability to impart technical knowledge.</li><li>Ability to think out of the box, to be proactive and to influence.</li><li>Understands and can operate effectively within a matrix organisational reporting structure.</li><li>Experience of the financial services sector, preferably insurance but not essential.</li><li>Good knowledge of Microsoft Project, Excel, Power Point and Word required.</li><li>Background in business analysis and business process re-engineering is a plus.</li><li>Knowledge of Software Development Tool for Agile Teams such as JIRA is a plus.</li><li>Knowledge of Information Security rules and tools is a plus (e.g. Applications Vulnerabilities Scanning)</li></ul>For this reason, we offer in return! We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

IT Project Manager

Chubb is looking for a&nbsp;Senior Full Stack Software Engineer&nbsp;to join our team. Insurance domain knowledge preferred but not required. Must demonstrate end-to-end understanding of SDLC methodologies with experience in Implementing code for products, frameworks &amp; platforms. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities<ul><li>Strong technical skills and demonstrated ability to quickly learn and adapt to and use innovative technologies.</li><li>Demonstrated analytical and problem-solving skills including experience analyzing business problems, identifying solutions and driving the team to the solution.</li><li>Excellent Verbal and Written Communication skills (in Greek and English) including meeting facilitation, experience communicating and presenting solutions for business problems to business stakeholders and ability to interact with various cross-functional teams.&nbsp;</li><li>Leadership experience in guiding and mentoring teams is preferred.&nbsp;</li><li>Experience with multitasking and to function efficiently in a high volume, elevated risk and fast paced environment.&nbsp;</li><li>Self-starter requiring minimal oversight to achieve defined goals.&nbsp;</li></ul>QualificationsQualifications<ul><li>Bachelor's Degree in Computer Science, Engineering or equivalent experience.&nbsp;</li><li>6+ years of software development. Strong proficiency in back-end technologies.&nbsp;</li><li>3+ years of Java Spring Boot or/and Quarkus experience implementing frameworks.&nbsp;</li><li>Experience in Node.js and TypeScript is required.</li><li>2+ years’ working knowledge of database technologies such as SQL Server, DB2 or MongoDB (NoSQL DB) with experience in writing complex queries, creating/modifying stored procedures, functions, and views.</li><li>Proficiency in unit testing and functional testing frameworks such as JUnit or NUnit.&nbsp;</li><li>Proficiency with cloud platforms such as Azure and AWS, along with a good understanding of databases, caching, and message queues.</li><li>Strong understanding of software design patterns, architecture best practices, and code development principles.&nbsp;</li><li>Understanding and experience with Behavior-Driven Development (BDD) and Test-Driven Development (TDD) methodologies.&nbsp;</li><li>Working experience with code versioning tools (such as Git/GitHub), Web services, Restful APIs and JSON.&nbsp;</li><li>Strong competency in Object-Oriented Programming and Design thinking&nbsp;</li><li>Knowledge of DevOps practices such as Continuous Integration and Continuous Deployment using tools like Jenkins and Docker.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Senior Full Stack Software Engineer

Chubb is seeking an&nbsp;Associate Application Support Engineer&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp; As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.</li><li>Monitor Application service level compliance, help in reducing risks, define mitigation plans, and assist in resolving issues when required.</li><li>Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.</li><li>Participate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing, and ensure production release knowledge transfer coordination between project/dev and support.</li><li>Identifying, assessing, and managing risks to the success of business-as-usual processes.</li><li>Liaise with the various local and international support groups for Incident and Request Tasks escalation.</li><li>Manage incidents by acting as incident manager, communicating outages to stakeholders and management, and working closely with regional/global incident managers for reporting all P1 and P2 incidents.</li><li>Analyze the reoccurring Incidents and Requests and propose permanent solutions/best practices.</li><li>Maintain the ServiceNow ticketing system, Service Catalogue guidelines, and procedure documentation.</li><li>Adopting agile practice as part of support process aligned with regional/global.</li><li>Adhere to compliance policies and enforce operation procedure.</li><li>Drive for operational excellence of business-as-usual processes.</li><li>Provide regular and accurate reports to stakeholders as appropriate.</li><li>Prepare achievable/improvement plans and track activities schedule.</li><li>Ensuring security and audit compliance for all the support deliverables.</li></ul>Qualifications<ul><li>Bachelor's degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.</li><li>2+ years of experience in IT business application support and operation background.</li><li>Advanced and depth knowledge in SQL Query / PLSQL.</li><li>Good technical background on Java, .Net and any other software / programming languages.</li><li>Good knowledge and skill in database such as MSSQL, MySQL, Oracle, etc.</li><li>Good knowledge in API, webservices and other integrations technologies.</li><li>Understand and practice SDLC.</li><li>Understand either practice or adopting Agile methodology and understand of Scrum methodology.</li><li>Some understand and adopting cloud computing (Azure) / solutioning.</li><li>Well-versed with any ticketing system and monitoring system.</li><li>Excellent communication and interpersonal skills, and able to work well with cross-organizational teams.</li><li>Excellent in analytical thinking, problem solving and negotiation skill.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Associate Application Support Engineer

Job Ads Ελλάδα - Page 29

front end software engineer

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electrical engineer - marketing specialist

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senior data engineer

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senior data analyst

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senior data engineer

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it project manager

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software engineer in test

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senior full stack software engineer

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associate application support engineer

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