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We are currently looking for an&nbsp;Electrical Design Engineer&nbsp;to join our&nbsp;Electrical&nbsp;Design&nbsp;team in our offices in Athens.&nbsp;Your role will encompass:&nbsp;<ul><li>Preparation of technical specifications in line with projects technical requirements</li><li>Development of technical studies,&nbsp;drawings, schematics, cable lists, wiring diagrams</li><li>Drafting RfQs for equipment</li><li>Evaluation of technical offers from suppliers</li><li>Technical review and coordination of the deliverable design documents from suppliers</li><li>Meetings with suppliers/customer abroad</li><li>Participation in factory acceptance tests</li><li>Technical support to other company departments (proposals, erection, commissioning, etc.)</li><li>Technical review of documentation prepared by the team members</li><li>Technical coordination with team members</li><li>In general, participation at every stage of a project or projects execution following the project(s) time schedule regarding the electrical design</li></ul>&nbsp;What you bring to the role:&nbsp;<ul><li>​Experience in Medium and High voltage systems for&nbsp;Protection &amp; Control / SCADA</li><li>2+ years experience in power industry (Power plants, HV/MV substations) and large-scale construction projects for Protection &amp; Control/SCADA.</li><li>Proficient working knowledge of AutoCAD</li><li>Good background in electrical systems, familiar with international and European standards</li><li>Working knowledge of at least one power systems analysis software (DIgSILENT PowerFactory, ETAP,&nbsp;PSS/E, PSCAD, EMTP)</li><li>Fluency in English</li><li>Problem solving mentality</li><li>High level of personal initiative and team spirit</li></ul>&nbsp;&nbsp;Your Benefits:&nbsp;<ul><li>Competitive remuneration package</li><li>Ticket Restaurant Card</li><li>Group Health Insurance program</li><li>Discount on the household electricity bill</li><li>Pension Plan</li><li>Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity</li></ul>

Electrical Design Engineer 1913

Job Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality AdminRef: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HH/QALocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Kiotari,&nbsp;South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At&nbsp;H Hotels Collection&nbsp;we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for a highly organized and detail-oriented Quality Admin. The ideal candidate will be responsible for ensuring the organization of various aspects of the department including audit visits, scheduling, statistics, finance and compliance reporting in line with legislation and QMS systems.Key responsibilities:<ul><li>Works closely with quality and hotel teams relating to QMS requirements for auditing and reporting.</li><li>Works closely with the HR Department to maintain and optimize processes including annual training plan implementation.</li><li>Cooperates with the Purchasing Department to establish quality requirements from external suppliers.</li><li>Finance support for department.</li><li>Communication with external partners.</li><li>Internal database support relating to data compliance of QMS requirements.</li><li>Interest in developing audit skills.</li></ul>&nbsp;Qualifications:<ul><li>Business School / Hotel School Degree.</li><li>Administration experience with a hotel background would be an advantage.</li><li>Excellent command of MS Office.</li><li>Fluency in English.</li></ul>Skills and experience:<ul><li>Effective communication and organizational skills, ability to meet deadlines.</li><li>Ability to multi-task.</li><li>Attention to detail.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package.</li><li>Housing (out of the area residents).</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>

Quality Admin

Το Creta Maris Resort στην Χερσόνησο Κρήτης , συνώνυμο με την εμπειρία της αυθεντικής Κρήτης μέσα από την άνεση ενός all-inclusive 5* resort με τη βιωσιμότητα στο επίκεντρο της λειτουργίας του και μέλος του βραβευμένου Metaxa Hospitality Group, γιορτάζει 50 χρόνια λειτουργίας και σε προσκαλεί να γίνεις μέλος της ομάδας του. Δημιούργησε μαζί μας τη δική σου μοναδική διαδρομή καριέρας εξασφαλίζοντας εργασιακή και προσωπική ισορροπία. Ίσες ευκαιρίες, εμπιστοσύνη, ομαδικότητα, αναγνώριση και εξέλιξη σε περιμένουν. Γίνε μέλος μίας ομάδας με πάθος για τη φιλοξενία. RequirementsΕνδεικτικές Αρμοδιότητες Θέσης: <ul><li></li></ul><ul><li>Παρακολούθηση και εξασφάλιση της καλής λειτουργίας των υδραυλικών εγκαταστάσεων του ξενοδοχείου </li><li>Συντήρηση των υδραυλικών συστημάτων των δωματίων και των εγκαταστάσεων του ξενοδοχείου </li><li>Καθαρισμός&nbsp; πισίνας </li><li>Παρακολούθηση και έλεγχο του νερού της πισίνας</li></ul> Απαραίτητα Προσόντα: <ul><li></li></ul><ul><li>Πτυχίο Τεχνικής Σχολής - Άδεια τεχνίτη υδραυλικού </li><li>Τουλάχιστον 5 έτη εμπειρίας σε αντίστοιχη θέση στον ξενοδοχειακό κλάδο, κατά προτίμηση σε μεγάλες ξενοδοχειακές μονάδες </li><li>Άριστες γνώσεις αντλιοστασίων – μηχανοστασίων και σύγχρονων συστημάτων </li><li>Βασικές γνώσεις θερμαστή-υγραέρια, καθώς και γενικές τεχνικές γνώσεις και κατασκευαστικές δεξιότητες </li><li>Γνώση συντήρησης πισινών και ελέγχου του νερού της πισίνας </li><li>Γνώση παρακολούθησης της παραγωγής νερού με αντίστροφη ώσμωση </li><li>Βασική γνώση αγγλικής γλώσσας </li></ul><ul><li></li></ul> Επιθυμητά Προσόντα: <ul><li></li></ul><ul><li>Γνώση προγραμμάτων συντήρησης&nbsp;</li></ul><ul><li></li></ul> Benefits<ul><li> </li><li>Διατροφή στο Staff Restaurant </li><li>Διαμονή στα Staff Houses </li><li>Παροχή μετακίνησης προσωπικού από/προς ξενοδοχείο </li><li>Εξαιρετικό κλίμα εργασίας με κέντρο τον άνθρωπο (εταιρικοί διαγωνισμοί και εταιρικές επιβραβεύσεις, </li><li>''Employee of the Month'' και ''Employee of the Year'') </li><li>Bonus Τέκνου και Bonus Γάμου (εάν γίνεις γονιός ή παντρευτείς κατά τη διάρκεια της συνεργασίας μας) </li><li>Δωρεάν πρόσβαση σε Εκπαιδεύσεις και προοπτικές επαγγελματικής εξέλιξης </li><li> </li></ul> Στείλε μας το βιογραφικό σου! Θα χαρούμε να σε γνωρίσουμε!

Υδραυλικός (M/F/N)

Αν θεωρείς τον εαυτό σου «μάστορα», αν «πιάνουν τα χέρια σου», αν έχεις ένα εργαλείο για κάθε πιθανή (και απίθανη) περίπτωση και αν τα μαστορέματα σου φτιάχνουν τη μέρα… τότε μάλλον ψάχνουμε εσένα!Η ομάδα μας μεγαλώνει και αναζητά έναν ειδικό των εργαλείων που συνδυάζει τεχνική γνώση, πάθος για την εκπαίδευση και φλέβα εμπορική. Θα γίνεις ο άνθρωπος πίσω από τα tool demos, τα live trainings, τα power tool showrooms, και τις καλύτερες προσφορές της αγοράς!🔧 Τι θα κάνεις:<ul><li>Ενημερώνεις, εξηγείς, δείχνεις. Είσαι ο άνθρωπος που μετατρέπει το manual σε εμπειρία!</li><li>Παρουσιάζεις και δειγματίζεις ηλεκτρικά εργαλεία και εργαλεία χειρός σε πωλητές, πελάτες και συνεργάτες σε όλη την Ελλάδα.</li><li>Εκπαιδεύεις ομάδες πωλήσεων και έχεις πελατοκεντρική αντίληψη</li><li>Οργανώνεις το demo van, το showroom και τα stand των πελατών, γιατί η εικόνα μετράει.</li><li>Συμμετέχεις ενεργά σε προσφορές, παραγγελίες, εμπορικές συζητήσεις – είσαι το πρόσωπο και η φωνή των προϊόντων μας.</li><li>Κάνεις ταξίδια στην επαρχία (περίπου 1 εβδομάδα το μήνα), γιατί η δράση ξεκινά εκεί που βρίσκεται ο πελάτης.</li></ul>🧰 Τι θέλουμε από εσένα:<ul><li>Να είσαι άνθρωπος της πράξης και της επικοινωνίας: να αγαπάς τα εργαλεία και να μπορείς να τα εξηγήσεις σε κάθε επίπεδο.</li><li>Να μπορείς να εξηγήσεις σε όποιον αναπνέει τι σημαίνει “το καλό το εργαλείο”</li><li>Οργανωτικός, ταξιδιάρης και πάντα με μια πρόταση στο συρτάρι.</li><li>Προηγούμενη εμπειρία σε εργαλεία ή τεχνικό κατάστημα είναι μεγάλο +, αλλά όχι προϋπόθεση.</li></ul>⭐ Extra bonus αν έχεις:<ul><li>Πιστοποιήσεις σε τεχνικά/εκπαιδευτικά αντικείμενα</li><li>Γνώση αγοράς και ανταγωνισμού</li><li>Αγάπη για ό,τι έχει μπουτόν, μπαταρία ή δράπανο</li><li>Επικοινωνείς με κόσμο που μιλάει...εργαλειακά!</li></ul>💸 Τι σου προσφέρουμε:✅ Ανταγωνιστικό πακέτο αποδοχών ✅ Bonus επίτευξης στόχων ✅ Εταιρικό αυτοκίνητο για τις μετακινήσεις σου ✅ Πλήρης εξοπλισμός εργαλείων BENMAN&nbsp;και&nbsp;F.F. GROUP! ✅ Συνεχής τεχνική εκπαίδευση ✅ Περιβάλλον που θα νιώσεις... σαν στο εργαστήριό σου!

Tools Master

The Embedded Software Engineer – Linux, will operate within a multi-disciplined group of Optical, Mechanical, FPGA, and Electrical Engineers. The candidate will closely collaborate with experts from all fields to define and produce embedded software applications for the company's line of products based on the Linux kernel, and support production and field operations. This position is an excellent opportunity to participate in the definition of new advanced electro-optical systems and have an impact on the company’s growth.Responsibilities<ul><li>Design, develop, test, and maintain embedded software applications for various hardware platforms running a Linux based OS.</li><li>Collaborate with hardware engineers, FPGA engineers and software developers to define the application requirements and specifications.</li><li>Implement kernel modules, low-level drivers, protocols, communication interfaces and applications.</li><li>Optimize the application to ensure high performance, efficiency, and reliability.</li><li>Debug and troubleshoot application-related issues.</li><li>Contribute to the development of technical documentation.</li></ul>Qualifications<ul><li>University degree in a related field.</li><li>Proven experience in embedded Linux-based development.</li><li>Proficiency in C/C++ programming languages.</li><li>Strong understanding of embedded systems, real-time operation, low level HW interfaces and kernel/driver development.</li><li>Familiarity with Yocto Project.</li><li>Proven experience with at least one of the following topics:</li><li>Computer vision applications.</li><li>Graphical User Interface applications.</li><li>Augmented reality applications.</li><li>Experience with version control systems (e.g., Git).</li></ul>Preferred Skills<ul><li>Familiarity with FPGA based embedded systems.</li><li>Familiarity with Zynq and/or NXP iMX series of application processors.</li><li>Familiarity with scripting languages (e.g. Python).</li></ul>&nbsp;

Senior Embedded Software Engineer - Linux

Aktor Group of Companies is seeking to recruit a&nbsp;highly skilled&nbsp;Health and&nbsp;Safety Εngineer to join our team.Key Responsibilities:<ul><li>Develop and implement health and safety policies and procedures</li><li>Conduct regular site inspections and safety audits to identify hazards and ensure compliance with safety standards and regulations</li><li>Perform risk assessments and job hazard analyses to evaluate potential dangers associated with construction activities</li><li>Track the number of incidents and produce reports</li><li>Investigate accidents to identify root causes and recommend corrective actions</li><li>Collaborate with project teams and subcontractors to implement safety standards and ensure efficient and safe project execution</li><li>Create and deliver training programs to employees on health and safety practices</li><li>Prepare and maintain safety documentation, reports, and records for audits and regulatory compliance</li></ul>Qualifications:<ul><li>Bachelor's degree in Engineering or a related field</li><li>Minimum of 2 years of experience in health and safety engineering</li><li>Strong knowledge of local, state, and federal safety regulations</li><li>Proficiency in English, both written and oral</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul>The Company offers:<ul><li>A competitive compensation package</li><li>Private medical insurance</li><li>Engaging and challenging tasks within large-scale projects</li><li>Opportunities for continuous learning and professional growth</li><li>A positive and collaborative working environment</li><li>Committed to providing a healthy and safe workplace for all team members</li></ul>We are working together, committed to creating a diverse and inclusive environment for all!Social Impact footprint:<ul><li>We contribute to Greece's green transition!</li><li>We support Greek suppliers!</li><li>We achieve near-total recycling. We recycled equivalent to 96.7% of Construction, Demolition, and Excavation Waste.</li><li>We operate responsibly!</li></ul>We value your privacy. All personal data provided in your application and CV will be kept completely confidential. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Join our community and let’s build your future together!

Health and Safety Engineer

As&nbsp;Financial Reporting Analyst, you will be responsible for:<ul><li>Participate in the Financial Reporting process at Entity and Group level in accordance with the IFRS standards (including the new accounting standards IFRS 17 “Insurance contracts” and IFRS 9 “Financial Instruments”). The process includes the submission of quarterly financial reporting information to the shareholders and monthly financial reporting information for internal use.</li><li>Produce error-free monthly, quarterly and annual financial statements.</li><li>Prepare regulatory reports and statistical information for submission to Department of Private Insurance Supervision (DOPIS), the Bank of Greece (BoG) and other institutional bodies.</li><li>Support month-end and year-end close process and calculate the current and deferred income tax provisions.</li><li>Develop and document effective internal controls and procedures in the accounting process taking into account the new accounting standards releases and in compliance with the SOX framework.</li><li>Participate in financial standards setting and ensure GAAP’s are being adhered to appropriately.</li></ul>Candidate Profile:<ul><li>At least 4 years of relevant work experience ideally within an audit firm or an insurance company.</li><li>Bachelor’s degree in Finance/Accounting/Business Administration or similar. Master’s degree is desirable but not mandatory.</li><li>ACCA or IESOEL certification and previous working experience in the Insurance sector will be considered an asset.</li><li>Very good Knowledge of IFRS and Accounting.</li><li>Quantitative and qualitative analytical skills.</li><li>Excellent knowledge of Microsoft Office, specially Excel and Word</li><li>Strong communication skills both in Greek and English.</li><li>Results oriented and able to deliver under pressure to short deadlines, while coping with changing priorities.</li><li>Team Player and ability to work independently.</li></ul>What we offer<ul><li>The opportunity to work in a leading insurance company with prominent positioning in the local market</li><li>A competitive compensation package relevant to qualifications</li><li>Ongoing training and development</li><li>Health Insurance plan</li><li>Eurolife Hybrid Working Model</li></ul>

Financial Reporting Analyst

Having leadership presence in the automotive sector for over a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team. We are currently seeking to hire for our central offices in Athens a:&nbsp;Junior Technical&nbsp;Advisor&nbsp;Engineer &amp; Customer Support – VOLVO Trucks &amp; Buses&nbsp;Duties&nbsp;&amp;&nbsp;Responsibilities:<ul><li>&nbsp;Provide technical support, create reports and communication with the Workshops' Technical Responsible</li><li>&nbsp;Organization and presentation of technical trainings to network</li><li>&nbsp;Create reports in the manufacturer system and communication with the relative technical team</li><li>&nbsp;Communication and services optimization towards Customers and Partners</li><li>&nbsp;Support network and manage complaints</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor's degree in Mechanical Engineering</li><li>Master's degree in relevant field, considered as a plus</li><li>Knowledge of modern Machinery or Vehicles operation</li><li>0-2 years experience in technical support and complaints handling</li><li>Excellent knowledge of English language&nbsp;(written &amp; oral) - technical terms understanding will be considered as an asset</li><li>Very good knowledge of Microsoft Office Suite</li><li>Strong technical aptitude and ability to search and solve complex issues independently</li><li>Positive attitude, initiative&nbsp;&nbsp;</li><li>Analytical mind, commercial thinking, and innovative approach</li><li>Fullfilled military obligations (for male candidates)</li></ul>Our company offers:<ul><li>Competitive compensation package (Base Salary, performance based Yearly Bonus and non-monetary Benefits and Perks)</li><li>Life &amp; Medical Insurance</li><li>Strong training, career development prospects and growth</li><li>Modern, human-centric, and friendly working environment</li></ul>&nbsp;All applications are considered strictly confidential

Junior Technical Support Engineer Trucks and Buses

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is the technology arm of a Group, with over 25 years of experience in delivering innovative solutions to the financial sector. They serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Their advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.At our clients, they empower the financial world with innovative technology. As L2 IT Operations Team Lead, you will be part of a team of highly qualified professionals and get involved in IT operations and projects lifecycle for enterprise-class solutions. You will be responsible for effectively supervising and managing a team of med-senior and senior engineers from multiple IT technical areas that engages to projects and provides 2nd level operations and support services, internally and to the company’s customers. You will have to meet operational KPIs and targets that ultimately increase customer satisfaction and you will collaborate closely with L1 Operations and L3/Architecture teams as well as with customer’s IT departments.This role requires a solid technical background, knowledge of ITIL and its implementation in an IT context, combined with problem-solving skills and the ability to motivate your team to achieve goals. The role will report to the Head of ITS Operations.Responsibilities<ul><li>Supervision / Mentor / Coaching and continuous professional development of team members on project-based and day-to-day tasks;</li><li>Plan, Prioritize and allocate workloads to meet business demand, KPIs and SLAs;</li><li>Analyze technical issues and provide 2nd level support according to SLA in both internal/ customer IT Infrastructure;</li><li>Ensure proactive service monitoring is in place to provide the best possible service to the business/customers and</li><li>Liaise with vendors and other IT personnel for problem resolution;</li><li>Maintain knowledge of various vertical areas of functionality and technology within IT engineering technologies;</li><li>Ensure Request Classification and Correct identification of urgency and severity. Guide team members on incident resolution;</li><li>Document and apply existing processes and contribute to the development of formal policies, procedures and best-practice processes to ensure consistency and sustained productivity;</li><li>Ensure safe and seamless deployment of changes to internal and customer infrastructures. Strengthen change management procedures and policies;</li><li>Analyzing and Reporting team workload and performance and making recommendations for increased organizational efficiency and effectiveness;</li><li>Actively ensuring compliance with the Group’s Anti-Bribery and Corruption Policy and all applicable regulations, identifying and reporting potential risks related to bribery and corruption, and promoting ethical behavior by participating in and encouraging continuous training and awareness initiatives.</li><li>Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.</li></ul><h2>Requirements</h2><ul><li>BSc degree in Computer Science, Information Technology or relevant;</li><li>Minimum of 3 years of a similar position managing team of engineers;</li><li>Client oriented with client facing experience;</li><li>Sound knowledge of supporting range of IT applications, platforms and technologies;</li><li>Hands-on technical experience or a background managing technical teams;</li><li>Problem-solving on variable/differing problems that may need qualitative and quantitative analysis, Root Cause analysis and resolution;</li><li>Prioritization and decision-making skills;</li><li>Workload sizing and planning on IT projects and IT daily operations;</li><li>Attention to detail and strong communication skills;</li><li>The ability to work under pressure and with cross-functional teams;</li><li>Excellent written and verbal communication skills in English.</li></ul>Technical Competencies<ul><li>Microsoft AD, Entra ID, MFA.</li><li>Microsoft cloud services in Azure and Office 365 products like, Exchange Online, Teams, MdM, and Intune</li><li>VMware Virtualization</li><li>Security products for Antimalware solutions, endpoint security and encryption including Defender suite.</li><li>Infrastructure Inventory, Monitoring and Backup solutions including cloud technologies for backup and replication</li><li>IP Networking knowledge needed for problem analysis and identification (areas of switching, routing, Firewalling, VPN)</li><li>Certified or in track in any of the following:<ul><li>Microsoft on-premises related certifications</li><li>Azure related certifications</li><li>O365 certifications</li><li>VMware</li><li>Veeam</li></ul></li></ul><h2>Benefits</h2>Your Life @ our client’sAs a #member, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to their shared goals will be recognised, and there will be great opportunities to ensure your career growth.Your benefitsJoin the #team and enjoy:<ul><li>Competitive compensation, ticket restaurant card, and annual bonus programs</li><li>Cutting-edge IT equipment, mobile, and data plan</li><li>Modern facilities, free coffee and beverages, and indoor parking</li><li>Private health insurance, onsite occupational doctor, and workplace counselor</li><li>Flexible working model, hybrid/remote benefits &amp; home equipment benefits</li><li>Onsite gym, wellness facilities, and ping pong room</li><li>Career and talent development tools</li><li>Mentoring, coaching, personalized annual learning and development plan</li><li>Employee referral bonus, regular wellbeing, ESG, and volunteering activities</li></ul>

L2 IT Operations Team Lead

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

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agent, communications | one&only aesthesis (15489)

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