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As a Commis Chef, you will be responsible for assisting in the preparation of food items in accordance with the standards and guidelines set by the Executive Chef. You will work closely with senior kitchen staff to maintain a high standard of quality, presentation, and cleanliness while enhancing the reputation of our culinary offerings.&nbsp;Key Duties and Responsibilities•&nbsp;&nbsp;&nbsp;Assist in the preparation and production of dishes as instructed by senior chefs, ensuring quality and consistency.•&nbsp;&nbsp;&nbsp;Maintain a clean and organized work area, adhering to hygiene and safety standards at all times.•&nbsp;&nbsp;&nbsp;Learn and apply proper cooking techniques and food presentation styles under the guidance of senior kitchen staff.•&nbsp;&nbsp;&nbsp;Ensure ingredients and produce are properly stored, labeled, and handled according to food safety regulations.•&nbsp;&nbsp;&nbsp;Support the team in maintaining an efficient and smooth-running kitchen environment.•&nbsp;&nbsp;&nbsp;Take direction from senior chefs and be proactive in learning new skills and techniques.•&nbsp;&nbsp;&nbsp;Assist in receiving and checking stock deliveries to ensure quality and freshness.•&nbsp;&nbsp;&nbsp;Follow all HACCP and food safety procedures as required by the restaurant and relevant legislation.•&nbsp;&nbsp;&nbsp;Contribute to a positive team environment and uphold One&amp;Only’s commitment to exceptional service.&nbsp;Skills, Experience &amp; Educational Requirements•&nbsp;&nbsp;&nbsp;A qualification in professional cookery or a similar field from a recognized training institute is preferred.•&nbsp;&nbsp;&nbsp;Minimum 1 year of experience in a high-end restaurant, hotel, or cruise ship environment.•&nbsp;&nbsp;&nbsp;Passion for cooking, a willingness to learn, and a keen eye for detail.•&nbsp;&nbsp;&nbsp;Basic knowledge of food safety and hygiene practices.•&nbsp;&nbsp;&nbsp;Ability to work well under pressure and in a fast-paced environment.•&nbsp;&nbsp;&nbsp;Strong teamwork skills and a positive attitude.•&nbsp;&nbsp;&nbsp;Proficiency in English would be beneficial.&nbsp;What We Offer•&nbsp;&nbsp;&nbsp;40-hour workweek on a rotating schedule.•&nbsp;&nbsp;&nbsp;2 days off per week.•&nbsp;&nbsp;&nbsp;All legally mandated bonuses and allowances.•&nbsp;&nbsp;&nbsp;Complimentary staff meal during shifts.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Prepaid bonus card.•&nbsp;&nbsp;&nbsp;Special discounts at partnered businesses.•&nbsp;&nbsp;&nbsp;Continuous training and career development opportunities within the company.•&nbsp;&nbsp;&nbsp;Excellent working environment in a unique hospitality setting.&nbsp;

Commis Chef | Manko | One&Only Aesthesis (15482)

The KidsOnly Counselors supervises providing services for the children. He/she assists the Kids Club Manager in overseeing the over-all operation of the KidsOnly facilities to ensure a smooth running, responsive, highly personalized and efficient service for the participating children.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Welcomes, greets and assists guests with any request, enquiries and directions.</li><li>Ensures all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to KidsOnly Standard Operation procedures</li><li>Direct and liaise with the KidsOnly Counselors, Babysitters and attendant.</li><li>Manage stated areas ensuring a smooth and efficient operation</li><li>Ensure all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.</li><li>Ensures to update all the kids profile pertaining to their preferences, medical conditions/ allergies etc.</li><li>Actively promote and encourage the participation of guest in all activities and events.</li><li>Stay abreast of changes in the program and put these into practice.</li><li>Assists with preparing and organizing all KidsOnly activities as needed as well as Resort sponsored activities, in conjunction with Recreation, such as Family Fitness Challenge, Easter and Festive</li><li>To develop new activities to be implemented as part of the KidsOnly program</li><li>Assists the Kids Club Manager, with the coordination of team and disciplinary standards / plans&nbsp;</li><li>Conduct departmental trainings and attends other meetings in absence of the&nbsp;Kids Club Manager</li><li>Reports feedbacks to Kids Club Manager on likes and dislikes of kids with regards to the activities and programs Implemented</li><li>To be flexible to any task assigned by the Kids Club Manager</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Childcare &amp; Education graduate&nbsp;</li><li>Minimum of&nbsp;2 years in a similar role is required</li><li>Excellent communication skills</li><li>Strong Organizational Skills</li><li>Flexibility and multi- tasking skills</li><li>Ability to work within, as well as to lead and motivate the team to achieve outstanding results</li><li>Ability to relate to the requirements of children from all age groups.</li></ul>

Counsellor, Kids Only (8038)

To maintain the smooth and efficient operations of the cleaning department and ensure that all works are done in accordance to the standards laid down by the Chief Steward/Hygiene Officer.&nbsp;Key Duties and Responsibilities<ul><li>Accurately follow the instructions and routines for the cleaning of all areas within your designated area, this includes the use of the correct chemicals, tools and cleaning methods.</li><li>To ensure that all necessary cleaning materials and chemicals are collected from the relevant Stewarding Stores prior to proceeding to your designated area of work to avoid time delays.</li><li>Ensure that correct handling and storage procedures are followed with all operating equipment to minimize breakages and stock losses.</li><li>To correctly follow polishing procedures when cleaning silver, copper, brass, gold or any other metal items and to ensure that the correct polishing agents are being used to avoid damage to or loss of items.</li><li>Ensure that you are familiar with and fully trained on the operation of all electrical equipment to avoid accident or injury to you or your colleagues.&nbsp;</li><li>To ensure that all Food Safety standards – HCCP / DIVERSEY&nbsp;are followed to the fullest.</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>An understanding of Health and Safety procedures, chemical usage&nbsp;</li><li>Minimum of 1 year within a stewarding or cleaning role is an advantage.</li><li>A neat appearance</li><li>Ability to be a team player</li></ul>&nbsp;Σχετικά με τον ρόλοΝα διατηρεί την ομαλή και αποτελεσματική λειτουργία του τμήματος καθαρισμού και να διασφαλίζει ότι όλες οι εργασίες εκτελούνται σύμφωνα με τα πρότυπα που έχει θέσει ο επικεφαλής προϊστάμενος/διευθυντής καθαριότητας.&nbsp;Κύριες αρμοδιότητες<ul><li>Ακολουθεί με ακρίβεια τις οδηγίες και τις ρουτίνες για τον καθαρισμό όλων των χώρων εντός της καθορισμένης περιοχής, αυτό περιλαμβάνει τη χρήση των σωστών χημικών ουσιών, εργαλείων και μεθόδων καθαρισμού.</li><li>Να διασφαλίζει ότι όλα τα απαραίτητα υλικά και χημικά καθαρισμού έχουν συλλεχθεί από τα αρμόδια αποθήκες καθαρισμού πριν προχωρήσει στην καθορισμένη περιοχή εργασίας, ώστε να αποφεύγονται χρονικές καθυστερήσεις.</li><li>Να διασφαλίζει ότι ακολουθούνται οι σωστές διαδικασίες χειρισμού και αποθήκευσης με όλο τον εξοπλισμό λειτουργίας για την ελαχιστοποίηση των σπασιμάτων και των απωλειών αποθεμάτων.</li><li>Να ακολουθεί σωστά τις διαδικασίες στίλβωσης κατά τον καθαρισμό ασημένιων, χάλκινων, ορειχάλκινων, χρυσών ή άλλων μεταλλικών αντικειμένων και να διασφααλίζει ότι χρησιμοποιούνται τα σωστά μέσα στίλβωσης ώστε να αποφεύγονται ζημιές ή απώλειες αντικειμένων.</li><li>Να διασφαλίζει ότι είστε εξοικειωμένοι και πλήρως εκπαιδευμένοι στη λειτουργία όλων των ηλεκτρικών συσκευών, ώστε να αποφεύγονται ατυχήματα ή τραυματισμοί σε εσάς ή τους συναδέλφους σας.&nbsp;</li><li>Να διασφαλίζει ότι ακολουθούνται στο έπακρο όλα τα πρότυπα ασφάλειας τροφίμων - HCCP / DIVERSEY.</li><li>Να συνδράμει σε οποιαδήποτε άλλα καθήκοντα σας ζητηθούν από τον προϊστάμενο ή άλλο μέλος της διοικητικής ομάδας.</li></ul>&nbsp;Απαραίτητα προσόντα<ul><li>Κατανόηση των διαδικασιών Υγείας και Ασφάλειας και της χρήσης χημικών ουσιών&nbsp;</li><li>Σχετική προϋπηρεσία τουλάχιστον 1 έτους.</li><li>Προσεγμένη εμφάνιση</li><li>Ικανότητα εργασίας σε ομάδες</li></ul>

Steward, One&Only Aesthesis Athens (6784)

The bartender is responsible for providing professional and customer focused service to our guests, ensuring a memorable experience for guests. He will work closely with the Culinary and Service teams to ensure One&amp;Only service standards exceed the experience of the guest. Will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals.Key Duties and Responsibilities<ul><li>Maintain complete knowledge of service requirements for assigned function</li><li>Knowing all Liquor brands, beers and non-alcoholic beverages ordered.</li><li>Characteristics/description of wines/champagnes ordered.</li><li>Designated glassware, ingredients, preparation method and garnishes required</li><li>Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.</li><li>Transport supplies from storeroom to bar set-up area.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level daily.</li><li>To be proficient in the History of the Specialty Outlets and act as an ambassador to it</li><li>Well knowledge of the Outlet’s menus and promotional activities.</li><li>To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards.</li><li>To ensure that all Food Safety standards – HCCP / DIVERSEY&nbsp;&nbsp;are followed to the fullest.</li><li>To assist with any other duties that are required by the Food and Beverage management or another member of the Hotel management team.</li><li>Perform any side-work as requested</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>At least 2 years’ experience at a similar level</li><li>Excellent knowledge of English</li><li>Excellent Communication skills</li><li>Workplace training from within a high standard hotel environment.</li><li>An understanding of the preparation, delivery and services associated with the highest standards found in an international hospitality environment.</li><li>Experience with Micros is a plus</li><li>Experience in a luxury resort would be an advantage but not a requirement. Experience in&nbsp;luxury resort would be an advantage but not a requirement.</li></ul>

Bartender - Manko - One&Only Aesthesis

Housekeeping Operations &amp; Compliance<ul><li>Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet&nbsp;Forbes 5-star standards&nbsp;and the highest level of cleanliness.</li><li>Implement and monitor&nbsp;HACCP (Hazard Analysis and Critical Control Points)&nbsp;procedures to maintain a hygienic and safe environment.</li><li>Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.</li><li>Maintain linen inventory, ensuring&nbsp;par levels&nbsp;are met and quality standards are upheld.</li><li>Organize and supervise&nbsp;special cleaning schedules&nbsp;(deep cleaning, marble care, carpet treatment, pest control, etc.).</li><li>Oversee lost and found procedures, key control, and emergency response protocols.</li><li>Monitor and promptly address maintenance issues, collaborating with relevant departments.</li></ul>Personnel Management &amp; Training<ul><li>Lead, train, and develop a motivated housekeeping team, fostering a&nbsp;culture of excellence and attention to detail.</li><li>Conduct regular performance appraisals, coaching, and mentoring of staff.</li><li>Ensure all housekeeping employees adhere to&nbsp;Forbes service standards, grooming policies, and professional conduct.</li><li>Coordinate staff schedules and leave planning to ensure optimal team coverage.</li><li>Implement structured&nbsp;training programs&nbsp;on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.</li><li>Encourage a positive and productive work environment, inspiring teamwork and high morale.</li></ul>Administration &amp; Financial Oversight<ul><li>Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.</li><li>Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.</li><li>Prepare and submit accurate&nbsp;inventory reports, stock requisitions, and operational reports&nbsp;to the Executive Housekeeper.</li><li>Identify and analyze discrepancies in stock levels and recommend corrective actions.</li><li>&nbsp;</li></ul>Skills, Qualifications and Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>&nbsp;</li></ul>What we Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Housekeeping Manager | One&Only Aesthesis, Athens (15510)

The Groups Sales Manager is responsible for ensuring the successful reactive sales and event management of Conference and Incentive programs and/or domestic and international Weddings, Conference and Banqueting functions and Private Events. This covers all aspects from quotation, contracting, coordinating, planning, communication of requirements and final billing settlement of all groups and banqueting and conferencing functions. Key Duties and Responsibilities<ul><li>Represent One&amp;Only Aesthesis in a sales capacity during property site inspections and educational visits for travel agents, clients, individual guests, conference groups, incentive groups etc.</li><li>Manage the communication with potential clients individuals and/or corporate ones (creating offers, site inspections, negotiating, contracting and implementing the event, closing accounts).</li><li>Ensure function/ booking information is entered correctly into the internal system including an enquiry note, basic rate proposed and activity follow ups for future dates.</li><li>Drafting of the Group Resume and/ or Function Sheets showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare.</li><li>Conduct pre con meetings before group arrival ensuring all required department HOD’s are present and that they are aware of their department’s individual responsibilities.</li><li>Communicate all areas of concern as received from client to relevant department headings.</li><li>Represent team in Health and Safely and Staff forum meeting if required.</li><li>To be fully conversant with all health and safety, fire and emergency procedures.</li><li>Understand and apply the policies of the One&amp;Only hotel applicable to group accommodation and food and beverage as well as functions and events.</li><li>Understand and apply the knowledge of group accommodation (including rates) and food and beverage contracts.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li><li>Generate from internal system a monthly Booking Review of all bookings in the system.</li><li>Ensure weekly checks on deposits due and activities logged in the internal system are up to date.</li><li>Run monthly Banqueting forecast Reports.</li><li>Ensure adequate records are kept for lost bookings and run reports when required.</li><li>Sign off all contracts and ensure contract match reservations in the booking systems.</li><li>Ensure team reach budget and forecast targets.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Sales oriented individual</li><li>In depth understanding of the luxury market and the profile of UHN individuals</li><li>Excellent verbal/written communication skills in Greek and English</li><li>Ability to handle multiple tasks</li><li>Strong background in all aspects of hospitality sales industry</li><li>Minimum of three&nbsp;(3) years’ experience in a similar position</li><li>University/college degree in Business Administration, Economics, Hospitality or related field</li></ul>&nbsp;What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Groups Sales Manager, MICE | One&Only Aesthesis (15496)

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

Key Duties and Responsibilities&nbsp;&nbsp;Managing employees&nbsp;&nbsp;<ul><li>Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example;&nbsp;</li><li>Encourage and build mutual trust, respect, and cooperation among team members;&nbsp;</li><li>Serve as a role model to demonstrate appropriate behaviours;&nbsp;</li><li>Supervises Front Office Agents&nbsp;</li><li>Understanding employee positions well enough to perform duties in employees' absence;&nbsp;</li><li>Empower employees to provide excellent customer service;&nbsp;</li><li>Conduct regular trainings for employees;&nbsp;</li><li>Ensuring that there is a proper coverage according to hotel occupancy;&nbsp;</li><li>Regular check of Front Office LQA and Forbes Standards;&nbsp;</li><li>Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills;&nbsp;</li><li>Provide guidance and direction to subordinates, including setting performance standards and monitoring performance;&nbsp;</li><li>Provide information to co-workers, and colleqgues by telephone, in written form, e-mail, or in person;&nbsp;</li><li>Regular check of staff adherence to policy and procedures of the hotel;&nbsp;</li><li>Perform regular trainings for Front Office Agents;&nbsp;</li><li>To assist with any other duties as required by the line manager or another member of the management team.&nbsp;</li></ul>&nbsp;Focus on Guests satisfaction&nbsp;&nbsp;<ul><li>Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved;&nbsp;&nbsp;</li><li>Provide immediate assistance to guests as requested;&nbsp;</li><li>Provide services for customer satisfaction and retention;&nbsp;</li><li>Create unforgettable moments for guests and making sure guests are blown away with the hotel service;&nbsp;</li><li>Maintain high visibility in public areas during peak times;&nbsp;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;&nbsp;</li><li>Record guest issues in the guest response tracking system;&nbsp;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;&nbsp;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;&nbsp;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;&nbsp;&nbsp;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;&nbsp;</li><li>Participate, as needed, in the investigation of employee and guest accidents;&nbsp;</li><li>Always seek opportunities to improve client service;&nbsp;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.&nbsp;&nbsp;</li></ul>&nbsp;Front Office Essence&nbsp;&nbsp;<ul><li>Ensuring the quality, standards and exceeding the expectations of the customers daily;&nbsp;</li><li>Ensure compliance with all policies, standards and procedures;&nbsp;</li><li>Update standards operational procedures related to Front Office if necessary;&nbsp;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;&nbsp;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;&nbsp;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;&nbsp;</li><li>Support implementation of the upselling program, communicating and ensuring process;&nbsp;</li><li>Ensure all the rooms are assigned properly: according to category booked and guests preferences;&nbsp;</li><li>Ensure that passports data collected at the check-in and registration of hotel guests is done;&nbsp;&nbsp;&nbsp;</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies;&nbsp;</li><li>Cover night Front Office shifts when required;&nbsp;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;&nbsp;</li></ul>&nbsp;Education or Certification&nbsp;&nbsp;<ul><li>Bachelor's degree&nbsp;</li><li>Minimum two years working in a luxury, 5-star hotel and/or a degree in hospitality management.&nbsp;</li><li>Previous work in customer service and reservations experience preferred.&nbsp;&nbsp;</li><li>Excellent written and oral communication skills required.&nbsp;&nbsp;</li><li>Strong leadership skills and interpersonal communication skills.&nbsp;</li><li>Must be fluent in verbal and written English.&nbsp;&nbsp;</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.&nbsp;</li><li>Excellent listening and comprehension skills required.&nbsp;</li></ul>&nbsp;What We Offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Team Leader, Front Office | One&Only Aesthesis,Athens (9926)

As an IT Specialist, you will be responsible for the day-to-day technical support, maintenance, and troubleshooting of our IT systems. Reporting to the IT Supervisor, this role requires strong problem-solving skills, attention to detail, and a proactive approach to ensuring seamless IT operations across all hotel departments. Key Responsibilities•&nbsp;&nbsp;&nbsp;Provide first-line technical support to staff and guests, ensuring IT systems run smoothly.•&nbsp;&nbsp;&nbsp;Install, configure, and maintain hardware, software, and network systems.•&nbsp;&nbsp;&nbsp;Troubleshoot and resolve issues related to Microsoft 365, Azure, Intune, Cisco, VMware, Active Directory, Opera, and MicroSymphony.•&nbsp;&nbsp;&nbsp;Support the maintenance of servers, network infrastructure, and security systems.•&nbsp;&nbsp;&nbsp;Assist with system updates, backups, cybersecurity measures, and IT asset management.•&nbsp;&nbsp;&nbsp;Work closely with the IT Supervisor and IT Manager to implement and maintain IT policies and procedures.•&nbsp;&nbsp;&nbsp;Collaborate with external vendors and service providers for IT-related services and troubleshooting.•&nbsp;&nbsp;&nbsp;Ensure compliance with data protection and cybersecurity protocols.•&nbsp;&nbsp;&nbsp;Provide basic IT training to staff when necessary.&nbsp;Skills, Experience &amp; Qualifications•&nbsp;&nbsp;&nbsp;A degree or diploma in Information Technology, Computer Science, or a related field.•&nbsp;&nbsp;&nbsp;Minimum 2 years of experience in an IT support or specialist role, preferably in the hospitality industry.•&nbsp;&nbsp;&nbsp;Hands-on experience with:&nbsp;o&nbsp;&nbsp;&nbsp;Microsoft 365, Azure, and Intuneo&nbsp;&nbsp;&nbsp;Cisco networking and VMwareo&nbsp;&nbsp;&nbsp;Active Directory (user and group management)o&nbsp;&nbsp;&nbsp;Opera and MicroSymphony hotel systems•&nbsp;&nbsp;&nbsp;Strong troubleshooting and problem-solving skills.•&nbsp;&nbsp;&nbsp;Ability to work efficiently in a fast-paced environment.•&nbsp;&nbsp;&nbsp;Strong communication skills in English (Greek is a plus).•&nbsp;&nbsp;&nbsp;Certifications such as CCNA or Microsoft (MCP, MCSA, or Azure-related) are a plus. What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.&nbsp;

Specialist, IT, One&Only Aesthesis (7286)

Server is responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Maintain pleasant interaction with guests at all times</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress in order to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked in order to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations&nbsp;</li><li>To be responsible for handling of all equipment and supplies.</li><li>Perform any side-work as requested</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Good communication skills&nbsp;</li><li>Good knowledge of English</li><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Experience with Micros is a plus</li><li>Experience in luxury resort would be an advantage but not a requirement.</li><li>&nbsp;</li></ul>What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Waiter | Manko | One&Only Aesthesis (10491)

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