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As a Product Configuration Lead in the Product Team you will be a key player in analyzing the business requirement, writing technical &amp; functional specifications &amp; proposing solution design to build &amp; deliver an E2E product that meets business expectations. You will ensure long term solution design stability, maintainability, compliance &amp; data integrity according to the CCH landscape &amp; standards. YOUR NEW KEY RESPONSIBILITIES:• Collaborate with business and analyses requirements. Turn them into functional/technical specification, including effort estimation.• Contribute to the product lifecycle together with the product manager from an E2E perspective from conception to retirement (Business, information, data, systems, financials, delivery &amp; maintenance).• Together with the product manager as well as the solution/platform architects and other stakeholders collaborate cross-functionally and validate process compliance of new requirements, provide solutioning while targeting simplification and standardization.• Align solution UI/UX aspects with an expert/vendor, align UI/UX proposals with product owner Business stakeholders as well as Countries, plan A/B testing when appropriate.• Support product manager in driving backlog prioritization and help sprint objective definition.• Configure &amp; customize the Product in alignment with Developers/Architects.• Support pro-actively the product team to improve the state of the product based on new capabilities, innovations, usability &amp; performance to ensure best-in-class product delivery.• Support the functional specification of user stories.• Work with Architect(s) to validate sizing &amp; estimates with the dev team to ensure accurate sprint planning (on-scope/on-time/on-budget).• Participate in complex (Cross-Stream, Cross Functional) discussions with stakeholders when determining the functional/technical requirements/capabilities needs to meet business goals.• Collaborate with business, as well as with SAP AG stakeholders, for necessary deliverables. ARE THESE YOUR SECRET INGREDIENTS?&nbsp;• Excellent knowledge of SAP S/4HANA Sales and Distribution&nbsp; (SD), specific knowledge Pricing and Rebates area to support correct execution of Commercial Policy.• Experience with Sales and Distribution (SAP SD) and familiar with SAP Condition Contract Management (SAP CCM), particularly in Pricing Flexibility to&nbsp; create complex pricing schemes that are dependent on customers, goods sold, special promotions, etc. as well as Rebate processing, to secure correctness and comprehensive reporting (data to be stored, consolidated, and reported upon by the user in a variety of formats).• Proficiency in data integration techniques and experience designing data pipelines to secure integration data flow to the remaining modules of SAP.• Experience working with Azure data environments and competency in SQL for data extraction and manipulation.• Understanding of data governance principles and experience working with governance frameworks.• Familiarity with Agile methodologies, with Safe Agile certification strongly preferred.• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.&nbsp; ABOUT YOUR NEW TEAM:&nbsp;We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.&nbsp; AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE&nbsp;Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.&nbsp;

Product Configuration Lead Pricing and Rebates

As IIoT Engineer, you will play a pivotal role in driving the digital transformation of global manufacturing and maintenance operations. You will work on next-generation data acquisition, real-time analytics, and edge-to-cloud connectivity across a wide range of production environments. You will enable smarter, more connected factories—where machines communicate, processes self-optimize, and operational decisions are powered by data. You will aim to unlock efficiencies, reduce downtime, and lay the foundation for predictive and autonomous operations.&nbsp; Join us to combine hands-on engineering with data-driven innovation and will work closely with automation systems, enhance data quality through intelligent processing, and shape the future of how we collect, interpret, and act on industrial insights at scale.&nbsp; YOUR NEW KEY RESPONSIBILITIES:• Design, configure, and maintain data acquisition systems and interfaces between devices (PLCs, HMIs, SCADA, sensors) in compliance with the IEC 62443 / ISA-99 purdue model.&nbsp;• Interpret and model industrial data structures to enable efficient and accurate data collection and transformation.&nbsp;• Develop and implement algorithms for data normalization, enhancement, and virtual KPIs using mathematical processing techniques.&nbsp;• Demonstrate strong analytical and problem-solving skills to troubleshoot data flow issues between edge, cloud, and OT systems.&nbsp;• Set up and manage edge computing platforms and protocol converters, ensuring secure and reliable data bridging.&nbsp;• Implement robust data lifecycle management practices, including system monitoring, diagnostics, and incident response.&nbsp;• Configure and manage IIoT gateways, data pipelines, and facilitate cloud integrations with attention to security and scalability.&nbsp;• Contribute to architecture discussions around unified namespace, digital twins, and digital threads within IIoT ecosystems.&nbsp;• Show capability in scripting or programming for automation and data transformation (e.g., Python, SQL, or equivalent).&nbsp;• Ensure cybersecurity and compliance with ISA-95 and ISA-99 standards, including secure remote access and data protection measures.&nbsp;ARE THESE YOUR SECRET INGREDIENTS?&nbsp;• Strong knowledge of industrial automation systems with hands-on experience in PLCs, SCADA, HMIs, and sensor integration within manufacturing environments.&nbsp;• Proven ability to design and manage data acquisition systems and edge computing platforms, supporting real-time and historical data applications.&nbsp;• Experience with IIoT communication protocols such as MQTT, HTTP, AMQP, and OPC UA, along with a solid understanding of industrial protocols like S7, Modbus TCP/RTU, Profinet, and Profibus.&nbsp;• Solid understanding of cloud-based IIoT data integration, including gateway configuration, edge-to-cloud pipelines, and secure connectivity.&nbsp;• Proficiency in scripting or programming (e.g., Python, SQL) for automation, data transformation, and diagnostic tooling. Familiarity with version control systems (e.g., Git) and deployment workflows is a plus.&nbsp;• Experience with data modeling, normalization, and algorithm development for virtual KPIs and advanced analytics.&nbsp;• Familiarity with ISA-99 (IEC 62443) and cybersecurity practices for industrial networks and remote access scenarios.&nbsp;• Strong documentation and collaboration skills; able to operate in agile, cross-functional teams and communicate effectively with both OT and IT stakeholders.&nbsp; ABOUT YOUR NEW TEAM:&nbsp;We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.&nbsp; AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE&nbsp;Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.&nbsp;

IIoT Engineer

The Site Reliability Engineering (SRE) Manager&nbsp;is responsible for defining and implementing the SRE framework and best practices across the organization, ensuring the reliability, performance, and scalability for business-critical digital systems. This role demands a proactive, technically hands-on, and process-oriented leader with the seniority to dotted-line lead SREs responsible for different platforms. Collaborate closely with platform teams and service providers to foster a strong culture of collaboration and operational excellence, while driving value realization and continuous improvement. YOUR NEW KEY RESPONSIBILITIES:1. Framework Creation &amp; Best Practices:• Define, implement, and maintain the SRE framework in collaboration with Platform SREs• Ensure the framework aligns with organizational goals around performance, availability, and operational excellence• Promote standardized best practices to drive consistent execution across diverse technology platforms• Drive value realization by ensuring the framework leads to tangible improvements in reliability, efficiency, and customer satisfaction2. SRE Community Building:• Build and nurture an engaged SRE community of practice:&nbsp; -&nbsp; Design and manage a structured onboarding process for new SREs&nbsp; - Provide continuous guidance, mentoring, and support to Platform SREs&nbsp; - Ensure all teams are fully aligned with the SRE framework, practices, and operational standards&nbsp; - Foster a learning culture that promotes operational excellence and continuous improvement• Establish regular routines for Platform SREs:&nbsp; -&nbsp; Share challenges and resolve dependencies&nbsp; -&nbsp; Exchange best practices&nbsp; -&nbsp; Review KPIs and performance metrics&nbsp; -&nbsp; Collaborate on solutions that improve Performance, Availability, Incident Reduction, and MTTR (Mean Time to Recovery)3. Operational Management:• Oversee troubleshooting efforts for complex problems and root cause analysis in collaboration with L3/L4 support vendors. Lead the technical resolution of major IT disruptions with required teams (not limited to regular working hours).• Drive proactive improvements by defining appropriate Service Level Indicators (SLIs), analyzing incident trends to identify root causes, and implementing permanent fixes to prevent recurrence• Optimizing system performance and ensuring scalability to meet new demands. Align platform-specific SRE objectives with overall reliability goals.• Develop and implement automation strategies across all platforms to enhance efficiency, reduce manual interventions, and improve system reliability.• Steer automation initiatives across platforms to boost operational efficiency, minimize manual tasks, and strengthen system reliability.• Promote the utilization of observability and automation tools (Dynatrace, Azure Monitor, Terraform, Ansible, etc.) and ensure a unified approach to monitoring, performance tuning, and improvements across platforms.4. Key Metrics:• Digital Products Performance &amp; Availability• Mean Time to Recovery (MTTR)• Reduction in User-Facing Incidents• Number of Automations• Adoption of SRE Practices Across Platforms ARE THESE YOUR SECRET INGREDIENTS?&nbsp;• Bachelor’s or Master’s degree in Computer Science, Engineering or a related field.• 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role.• 3+ years leading team in IT Operations or Development• Proven track record in administering full-stack technology environments in enterprise landscape, including but not limited to:&nbsp; - Cloud Platforms: Microsoft Azure or similar (Google Cloud, AWS).&nbsp; -&nbsp; Operating Systems: Linux and Windows Server platforms.&nbsp; -&nbsp; Familiarity with enterprise-grade hardware from IBM, Dell, HPE, and Cisco.&nbsp; -&nbsp; Databases: SQL, MongoDB, etc.&nbsp; -&nbsp; Storage Solutions: experience with enterprise storage technologies including SAN and NAS, supporting high-availability and backup strategies.&nbsp; -&nbsp; Networking: Cisco and FortiGate network devices, firewalls, load balancers, and VPNs.• Exposure to business-critical applications and platforms such as SAP (S4Hana, MDG), MS Dynamics or similar enterprise systems• Hands-on expertise in system monitoring and observability (e.g. Dynatrace, Datadog, Splunk), automation (Terraform, Ansible, etc.) and performance tuning utilizing industry standard tools.• Leadership &amp; Influence: Strong ability to lead distributed teams, manage priorities, and influence stakeholders to achieve adoption and value delivery. Comfortable leading teams through change (new processes, tooling, and cultural differences)• Collaboration &amp; Communication: Excellent communication and collaboration skills, capable of working effectively across different hierarchical levels. Able to articulate complex concepts clearly to both technical and non-technical audiences.• Problem Solving &amp; Critical Thinking: Superior troubleshooting skills and proactive approaches to managing complex issues. Being able to resolve conflicts diplomatically.• Technical Acumen: Strong technical foundation to engage deeply with engineering teams.• Operational Mindset: Focused on delivering reliability, stability, and operational excellence. ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.&nbsp;And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Site Reliability Engineering (SRE) Manager

The Cloud Architect is responsible for designing, developing, and implementing cloud-based solutions that meet the organization's business needs while adhering to cloud architecture standards. This role focuses on leveraging infrastructure-as-code (IaC) to automate cloud deployments, ensuring consistency, repeatability, and scalability. The Cloud Architect works within the broader cloud adoption framework to ensure that cloud services are delivered in a secure, cost-effective manner, while supporting business growth. Collaborating closely with cross-functional teams, this role ensures that cloud solutions integrate seamlessly into existing IT infrastructures and meet performance, security, and compliance standards. The Cloud Architect is also responsible for ensuring that the cloud infrastructure is resilient and flexible enough to support future innovation. YOUR KEY RESPONSIBILITIES:Design cloud solutions based on business requirements:&nbsp;Work closely with stakeholders to design cloud solutions that align with the enterprise’s cloud adoption framework, focusing on scalability, security, and performance.Design Infrastructure-as-Code (IaC):&nbsp;Use tools such as Terraform or Azure Resource Manager (ARM) to automate cloud infrastructure deployments, ensuring consistent, reliable, and scalable cloud environments.Ensure cloud security and compliance:&nbsp;Design and implement cloud security measures, ensuring that solutions comply with industry regulations and internal governance frameworks (e.g., ISO, GDPR).Develop standardized cloud solutions:&nbsp;Create reusable cloud architectures and templates that can be standardized across projects, reducing complexity and improving deployment speed.Support continuous integration and delivery (CI/CD):&nbsp;Collaborate with DevOps teams to integrate cloud solutions into automated CI/CD pipelines, ensuring faster, more reliable deployments.Provide technical expertise on cloud service selection:&nbsp;Evaluate and recommend cloud services, tools, and architectures (e.g., serverless, containers, microservices) based on business and technical requirements. ARE THESE YOUR SECRET INGREDIENTS?Bachelor’s or master’s degree in computer science, Engineering, or a related fieldCloud Solution Design: Expertise in designing end-to-end cloud solutions that meet business and technical requirements, with a focus on automation, scalability, and security. Familiarity with both hybrid and multi-cloud architectures.Infrastructure-as-Code (IaC): Skilled in deploying cloud infrastructure using automation tools (e.g., Terraform, Azure Resource Manager), ensuring consistent and reliable cloud environments.Cloud Security and Compliance: Proficient in designing cloud solutions that adhere to strict security and compliance standards, ensuring that data and applications are protected in the cloud.Continuous Integration and Delivery (CI/CD): Knowledgeable in integrating cloud solutions into CI/CD pipelines to ensure efficient and automated cloud deployments.Cloud Resource Optimization: Strong understanding of optimizing cloud resources (e.g., compute, storage) to ensure cost-efficiency without compromising performance or availability.Collaboration Across Cloud Teams: Ability to work closely with DevOps, cloud engineers, and product teams to design, develop, and implement cloud infrastructure that aligns with business goals.Technical Proficiency in Cloud Technologies: Strong knowledge of cloud services and platforms (e.g., Azure Kubernetes, other containers, and serverless compute) to design cloud-native applications.Fluent in written and verbal English Key Personal AttributesInnovative and Creative: Able to design cutting-edge cloud solutions, utilizing the latest cloud-native services and infrastructure-as-code (IaC) techniques to address business challenges creatively.Detail-Oriented Problem-Solver: Demonstrates exceptional attention to detail when designing and implementing cloud solutions, ensuring that all aspects—from security to scalability—are accounted for.Collaboration-Focused: Strong team player who collaborates across DevOps, engineering, and business teams to ensure cloud solutions are implemented effectively and meet stakeholder requirements.Technically Proficient: Passionate about staying up-to-date with cloud advancements, continuously learning about new cloud services, automation tools, and best practices.Adaptable and Resilient: Can handle the fast pace and evolving nature of cloud technology, staying flexible when cloud environments or business needs change.Strategic and Business-Oriented: Focuses on aligning cloud solutions with long-term business goals, understanding that cloud architecture is a critical component of the organization’s overall success. CertificationsAzure DevOps Engineer Expert (AZ-400)Azure Solutions Architect Expert (AZ-305) ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Cloud Architect

D365 Customer Engagement (CE) Product Configuration Expert (PCE)&nbsp;will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCE will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCE will work closely with the product team &amp; business partners to understand the business needs and transform them into technical and functional solutions. YOUR KEY RESPONSIBILITIES:• Consulting &amp; Requirement Gathering:• Collaborate with the product team &amp; business partners to understand the business processes and requirements.• Provide guidance on best practices for implementing D365 CE solutions.• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Leads on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• System Implementation:• Provide configuration services within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).• Configure and customize D365 CE modules &amp; Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements• Support of Developers in D365 development team to deliver the agreed scope of work• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.• Ensures creation &amp; maintenance of functional documentation in Azure DevOps Wiki• Support &amp; Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects, Product Configuration Leads on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Collaboration:• Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Provide support to the business team to plan &amp; execute change management and process improvements post-implementation.• Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle. ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in computer science, Engineering, or a related field.• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects• Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.• Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.• Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.• Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).• Knowledge of programming languages such as C#, JavaScript or .NET.• Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.• Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Strong understanding of software development lifecycle and best practices.• Certifications in related fields are an advantage.• Excellent problem-solving, analytical, and troubleshooting skills.• Excellent communication skills and the ability to collaborate effectively in a team environment.• FMCG Commercial business process awareness will be considered as an advantage• Fluent in written and verbal English ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Product Configuration Expert D365 CE

We’re looking for a highly motivated and experienced Insights &amp; Data Analyst to join our Digital Commerce Group. In this role, you will be responsible for monitoring customer satisfaction and customer behaviors within the digital platforms. You will analyze their journeys, pain points and needs, with the goal of generating solid and high-quality insights to influence the CCH Digital Innovation pipeline and guide omni-channel strategies. You will also be responsible for the full end-to-end Digital Customer Experience (CX) data process, from data manipulation and visualization to dashboarding and data integration projects, including data governance and user training.&nbsp; IN THIS EXCITING ROLE YOU WILL:•	Create ad-hoc queries, studies, and analyses looking at customer satisfaction and behaviors data to uncover root causes of customer friction and identify opportunities for improvement•	Perform and automate analyses on customer verbatims to detect sentiment, needs, pain/gain points to support customer personas definition and customer journey mapping initiatives•	Regularly monitor and report CX performance on digital platforms, across primary &amp; secondary KPIs•	Lead the data structure strategy for digital CX and coordinate cross-functional teams to further enrich CX data sources with the rest of CCH customer data universe (and vice versa)•	Develop dashboards for tracking and trend analyses, as well as maintain them to ensure high-quality and user-friendly insights, encouraging constant engagement with all levels of cross-functional teams•	Foster a self-service culture for CX performance tracking, making it available for all relevant users accessible via ‘few-clicks-away’ dashboards•	Translate complex data/insights into clear, compelling narratives and recommendations for stakeholders•	Serve as the ‘voice of the customer’ within the company, sharing feedback and insights with product development, digital marketing, and commercial teams to help shaping future product enhancements and business strategies•	Share updates about industry trends, tools, and best practices in customer analytics and digital customer experience, to bring an outside-in perspective to relevant stakeholders YOU CAN BE SUCCESFULL IN THIS ROLE IF YOU HAVE:•	3+ years of experience in customer/CRM analytics, digital analytics, business intelligence, or a similar role•	Master’s degree in Data Science, Business Analytics, Marketing, or a related field•	Proven experience in handling Power BI•	Proficiency in using customer feedback/behavior analytics tools (e.g., Medallia, Qualtrics, Hotjar, …)&nbsp; and advanced analytics (e.g., SQL, R, Python) – will be a plus&nbsp;•	Strong analytical and problem-solving skills•	Critical thinking &amp; curiosity, with hands-on approach•	Self-driven mindset and the ability to work collaboratively with cross-functional teams, as well as with external vendors ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.&nbsp;&nbsp;We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.&nbsp;&nbsp;We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.&nbsp;&nbsp;And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.&nbsp;&nbsp;At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Digital Customer Experience Data Analyst

D365 Customer Engagement (CE) Product Configuration Lead (PCL)&nbsp;will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCL will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCL will work closely with the product team &amp; business partners to understand the business needs and transform them into technical and functional solutions. YOUR KEY RESPONSIBILITIES:• Consulting &amp; Requirement Gathering:• Collaborate with the product team &amp; business partners to understand the business processes and requirements.• Provide guidance on best practices for implementing D365 CE solutions.• Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• System Implementation:• Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).• Configure and customize D365 CE modules &amp; Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements• Support of Developers in D365 development team to deliver the agreed scope of work• Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.• Ensures creation &amp; maintenance of functional documentation in Azure DevOps Wiki• Support &amp; Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Collaboration:• Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Provide support to the business team to plan &amp; execute change management and process improvements post-implementation.• Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle. ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in computer science, Engineering, or a related field.• 10+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects• Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.• Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.• Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.• Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).• Knowledge of programming languages such as C#, JavaScript or .NET.• Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.• Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Strong understanding of software development lifecycle and best practices.• Certifications in related fields are an advantage.• Excellent problem-solving, analytical, and troubleshooting skills.• Excellent communication skills and the ability to collaborate effectively in a team environment.• FMCG Commercial business process awareness will be considered as an advantage• Fluent in written and verbal English ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Product Configuration Lead D365 Customer Engagement (CE)

We are looking for a Product Analyst to join our dynamic team. As a Product Analyst you will emphasize on Business Value Delivery and DevSecOps adoption for speed and quality. Additionally, you will be responsible for the Product Lifecycle and Roadmap Management (includes Product Vision) and Product Adoption &amp; Communication. This role is also responsible for Product Performance, Risk, Delivery, Vendor, Financial Management (Product Related) and for Business Relationship &amp; Innovation Management. You will also contribute to QA &amp; Testing, Service and Experience Design, Release Management and User Interaction &amp; Visual Design. YOUR NEW KEY RESPONSIBILITIES:• Business needs translated into system requirements and solutions• Products and new features are released to customers and users in collaboration with business capability owners with desired adoption rate.• Relevant documentation as an outcome from complex (Cross-Stream, Cross Functional) discussions with stakeholders when determining the functional/technical requirements/capabilities needs to meet business goals .• Training delivery on the product developments introduced.• Ensure performance meet the business needs, thresholds and metrics.• Process compliance of new requirements, targeting simplification and standardization met together with Product Manager, Product Owner and Architects.• Product backlog management: ensure backlog features/user stories are clear, well documented following agile principles, EA guidelines and best practices.• Products and new features get built predictably and with speed with optimized quality value from suppliers (through faster access to skills/capabilities).• Work with Architect(s) to refine functional requirements, validate sizing &amp; estimates with the dev team to ensure accurate sprint planning, support performance optimizations (platform/product specific).• Product documentation, keeping repository of country-specific processes &amp; capabilities (WIKI, ADO Features &amp; User Stories).• Primary source of E2E knowledge about product and execute configuration where needed (platform/product specific).• RFI &amp; RFQs scope definition and vendor selection.• Tangible business value realized / business capabilities enhanced.• Business Case development prepared in collaboration with the business.• Optimal product TCO and license management. ARE THESE YOUR SECRET INGREDIENTS?&nbsp;• Business understanding (CAS, Internal communication, Employer Branding), project management and analysis and software implementations from the respective area.• Strong communication, influencing and negotiation skills.• Understands the meaning and implication of key business and financial indicators such as EBIT, ROI, TCO, DIFOTAI, etc.• Strong vendor management skills, knowledge and experience in vendor selection, contracting, collaboration.• Proven ability to work in a multi-cultural environment, working on a global scale with stakeholders in multi countries.• English proficiency.• University Degree and/or equivalent work experience.• Service Design Experiences.• Experience with driving product vision, strategy and roadmap as well as prototyping is and advantage.• Successfully completed full project cycle for Key Strategic or Group Projects.• Experience with agile methodologies, vendor management skills is an advantage. ABOUT YOUR NEW TEAM:We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEIncluding and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.

Product Analyst - Employee Experience (CAS, Internal Communication, EB)

A&nbsp;Product Functional Expert, Connected Customer and consumer&nbsp;within Digital &amp; Technology Platforms Services (DTPS), acts as the key player in analyzing the business requirements, writing technical &amp; functional specifications &amp; proposing solution design to build &amp; deliver an E2E product that meets business expectations. He/She ensures long term solution design stability, maintainability, compliance &amp; data integrity according to the CCH landscape &amp; standards. YOUR NEW KEY RESPONSIBILITIES: <ul><li>Collaborate with business and analyses requirements. Turn them into functional/technical specification, including effort estimation.</li></ul><ul><li>Contribute to the product lifecycle together with the product manager from an E2E perspective from conception to retirement (Business, information, data, systems, financials, delivery &amp; maintenance)</li><li>Act as a role model, strive towards adding value and inspire all stakeholders to deliver beyond set objectives (agility &amp; speed).</li><li>Support development team in understanding the complexity and the sequences of the backlog items</li><li>Create a great working environment through positive mind-set and can-do attitude in the project team</li></ul><ul><li>Together with the product manager as well as the solution/platform architects and other stakeholders collaborate cross-functionally and validate process compliance of new requirements, provide solutions while targeting simplification and standardization</li><li>Align solution UI/UX aspects with an expert/vendor, align UI/UX proposals with product owner Business stakeholders as well as Countries, plan A/B testing when appropriate</li><li>Support product manager in driving backlog prioritization and help sprint objective definition</li><li>Configure &amp; customize the Product in alignment with Developers/Architects</li><li>Support pro-actively the product team to improve the state of the product based on new capabilities, innovations, usability &amp; performance to ensure best-in-class product delivery.</li><li>Support the functional specification of user stories.</li><li>Work with Architect(s) to validate sizing &amp; estimates with the dev team to ensure accurate sprint planning (on-scope/on-time/on-budget)</li><li>Participate in complex (Cross-Stream, Cross Functional) discussions with stakeholders when determining the functional/technical requirements/capabilities needs to meet business goals.</li><li>Collaborate with business, as well as with external vendors, stakeholders for necessary deliverables.</li></ul> ARE THESE YOUR SECRET INGREDIENTS? <ul><li>&nbsp;5+ years’ experience with SAP ERP, SAP S/4HANA Customer asset management, Planned Maintenance, IoT, including business understanding of E2E Field Service and Market-to-cash.</li><li>Hands-on design, configuration, testing and go-live experience with SAP Customer assets management and IoT solutions.</li><li>Technical background on how various components are working together (e.g. API connectivity, middleware, etc.); understanding of public cloud applications</li><li>Awareness of various project management practices (waterfall, agile, hybrid) with working experience with Scaled Agile or similar frameworks being an advantage</li><li>Consumer goods vertical-specific solutions knowledge in the Commercial area (Connected Assets, D2C, Customer Asset Management, consumer apps integration is an advantage).</li><li>MCG Commercial business process awareness.</li><li>FMCG Commercial and Field Service business process awareness will be considered as an advantage</li><li>Proven ability to work in a multi-cultural environment.</li><li>Strong communication and influencing skills</li><li>English proficiency</li></ul> ABOUT YOUR NEW TEAM We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value

Product Configuration Expert – Connected Customer and Consumer, Connected Drink Equipment

Site Reliability Engineer (SRE) for D365&nbsp;is responsible for maintaining and improving the reliability, availability, performance, and scalability of the D365 platform and provided services. This includes designing, implementing, and maintaining the infrastructure, tools, and processes necessary to support the platform operations. The SRE will work closely with development and operation teams, from the core D365 platforms as well as cross-platform ones, to ensure that the platform is scalable, secure, and highly available. SRE will also be responsible for monitoring the platform, identifying and resolving issues, and implementing improvements to prevent future incidents. The SRE will be expected to have a strong understanding of D365 Platform software engineering and systems operations, DevOps practices, and cloud infrastructure with a focus on automating operations and resolving complex technical challenges. YOUR KEY RESPONSIBILITIES:• Availability &amp; Performance Monitoring:<blockquote>o Monitor D365 system health, availability, and performance to ensure services meet defined service-level objectives (SLOs) and service-level agreements (SLAs).Work on D365 system reliability engineering by designing and implementing system that is resilient, fault-tolerant, and capable of withstanding both expected and unexpected failures.o Proactively identify, troubleshoot, and resolve issues affecting the stability of the D365 platform and its integrations.o Implement and maintain monitoring and alerting systems to provide visibility into D365 performance, application health, and user experience.o Leverage observability tools (e.g., Azure Monitor, Application Insights, Power Platform Monitor, Dynatrace) to enhance real-time visibility into D365 services.</blockquote>• Problem Management &amp; Root Cause Analysis:<blockquote>o Lead troubleshooting efforts for complex issues (problems), diagnose root causes, and drive improvements to prevent recurrence in collaboration with Development teams and Product owner partners. Ensure proactive management of alerts and participation in crisis management teams as requiredo Perform root cause analyses with the relevant Development &amp; Operations teams to identify and resolve recurring issues, documenting findings, and driving systemic changes to prevent future failures. Lead post-incident reviews to document learnings, and work with teams to implement long-term fixes.</blockquote>• Automation &amp; Continuous Improvement:<blockquote>o Implement processes and practices that continuously improve the reliability, performance, and scalability of the system.o Develop &amp; maintain automations for repetitive tasks to increase efficiency, reduce manual effort, and improve response times.o Improve with Developers, DevSecOps engineers CI/CD pipelines for D365 updates, ensuring that releases follow testing and quality assurance standards.o Ensure D365 Platform can scale efficiently, meet growing user demand, and plan for future capacity needs.</blockquote>• Collaboration &amp; Cross-Functional Coordination:<blockquote>o Collaborate with D365 product development teams, Cloud operations, and other platform teams to define reliability requirements and prioritize improvement initiatives.o Partner with the security team to implement best practices and maintain compliance within the D365 environment.o Provide training and support to team members and users on incident response protocols, monitoring tools, and troubleshooting techniques.o Share insights and best practices with other SREs to foster knowledge sharing and improve reliability across the organization.</blockquote>Work with Central SRE or other Platform SREs, SIAM (Service &amp; Integration Management) management team, and the SRE Community of Practice to leverage synergies and share best practices to ensure Operational Excellence. ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.• 7+ years of experience in Site Reliability Engineering, DevOps, or IT operations with a focus on application reliability and observability.• 3+ years of experience with Microsoft D365 Sales, Customer Service or Field Services areas of B2B or B2C preferably in the FMCG industry, including understanding its architecture, configuration, and integrations.• Hands-on experience with D365 platform monitoring, alerting, and observability tools, especially within the Microsoft ecosystem (e.g., (Azure infra, azure functions, Azure service bus, Azure Event Hub, Application Insights, Power Platform tools).• Strong knowledge of cloud infrastructure, data structures and algorithms (Azure data factory), object-oriented programming (.NET, C#), front-end programming (custom PCF development), SQL, cloud development.• Desired understanding with automation and scripting languages (e.g. Python, or JavaScript) to streamline processes.• Experience with Azure DevOps CD/CI Pipelines (ALM)• Excellent troubleshooting and problem-solving skills, with a focus on improving long-term reliability and efficiency.• Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams. Fluent in written and verbal English• Detail-oriented and capable of managing multiple priorities in a fast-paced environment.• Fluent in English, with strong written and verbal communication skills.• Microsoft certifications related to Dynamics 365, Azure (e.g., Microsoft Certified: Dynamics 365 Fundamentals, Azure Administrator). ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

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