Πληροφορική

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εμπόριο Λιανικής

Εστίαση

Τουρισμός / Ξενοδοχεία

Αποθήκη / Logistics

Διοίκηση Επιχειρήσεων

Εταιρικές Πωλήσεις

Κέντρο Εξυπηρέτησης / Call Center

Ανθρώπινο Δυναμικό / HR

Άλλο

ΜΜΕ / Social Media

Βιομηχανική Παραγωγή

Marketing

Ναυτιλία

Νομικές Υπηρεσίες

Αισθητική / Κομμωτήριο

Γραμματειακή Υποστήριξη

Μεταφορές

Φροντίδα Κτιρίων / Σπιτιών

Αθλητισμός / Fitness

Εκπαίδευση

Αερομεταφορές

Επαγγέλματα Υγείας

Φροντίδα Ζώων

Εργάτες

Προσωπικό Ασφαλείας

Τηλεπικοινωνίες

Τέχνες / Πολιτισμός

Φροντίδα Ενήλικων / Παιδιών

LastWeek

LastThreeDays

Today

Aoristou

Internship

FullTime

PartTime

OnSite

Hybrid

Remote

Η&nbsp;Πανελλήνια Κάρτα Υγείας&nbsp;αναζητά&nbsp;άμεσα άτομα για εσωτερική τηλεφωνική θέση γραφείου&nbsp;όσον αφορά τη στελέχωση τμήματος πωλήσεων στον τομέα της υγείας.H&nbsp;Πανελλήνια Κάρτα Υγείας&nbsp;ιδρύθηκε το 2013 υπό την διαχείριση της&nbsp;BFS Group.και αποτελεί ένα εξειδικευμένο προϊόν που διασφαλίζει στους κατόχους του δωρεάν και εκπτωτικές παροχές σε επίπεδο Πρωτοβάθμιας και Δευτεροβάθμιας Φροντίδας Υγείας.&nbsp;Για το σκοπό αυτό, έχει συνάψει συμβάσεις με τους&nbsp;πλέον αξιόπιστους παρόχους υπηρεσιών υγείας πανελλαδικά&nbsp;(διαγνωστικά κέντρα, πολυϊατρεία και γενικές κλινικές), ενώ έχει αναπτύξει και διατηρεί ένα δικό της&nbsp;δίκτυο 3.200 και πλέον ιατρών, όλων των ειδικοτήτων.&nbsp;Απαραίτητα προσόντα:<ul><li>Πολύ καλές επικοινωνιακές ικανότητες</li><li>Ομαδικότητα</li><li>Απαραίτητη προϋπηρεσία στον χώρο των πωλήσεων</li><li>Απόφοιτοι Λυκείου</li></ul>Προσφέρονται:<ul><li>Άμεση πρόσληψη με&nbsp;σύμβαση αορίστου χρόνου</li><li>ΠΡΩΙΝΗ full time ή part time απασχόληση</li><li>Υψηλός σταθερός μισθός&nbsp;αναλόγως προσόντων</li><li>Ανταγωνιστικά bonus παραγωγικότητας</li><li>Μοντέρνο και ευχάριστο εργασιακό περιβάλλον</li><li>Δυνατότητα τηλεργασίας</li><li>Ευκαιρίες εργασιακής ανέλιξης</li><li>Συνεχή εκπαίδευση</li><li>Extra υγειονομικές παροχές και Δωρεάν Κάρτα Υγείας</li><li>Δυνατότητα συμμετοχής σε διαγωνισμούς για το επόμενο rising star του ομίλου μας</li><li>Εύκολη πρόσβαση (δίπλα ακριβώς στο μετρό Αγ. Δημήτριος)</li></ul>&nbsp;&nbsp;

Υπάλληλοι Γραφείου για την Πανελλήνια Κάρτα Υγείας/Αθήνα

Αναζητούμε Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών.&nbsp;Περιγραφή ΘέσηςΟ/η υποψήφιος/α θα αναλάβει:<ul><li>Καταχώρηση αιτήσεων και διαχείριση συμβολαίων</li><li>Αποστολή εγγράφων</li></ul>&nbsp;Απαραίτητα Προσόντα<ul><li>Απόφοιτος ΑΕΙ / ΤΕΙ / ΙΕΚ ή Λυκείου</li><li>Άριστη γνώση Η/Υ και MS Office</li><li>Προϋπηρεσία σε τμήμα Back Office τηλεπικοινωνίες</li><li>Γρήγορη πληκτρολόγηση</li></ul>&nbsp;Επιθυμητές Δεξιότητες<ul><li>Ικανότητα διαχείρισης πολλαπλών εργασιών</li><li>Οργανωτικότητα και προσοχή στη λεπτομέρεια</li><li>Επαγγελματισμός, συνέπεια και υπευθυνότητα</li><li>Δυνατότητα εργασίας σε ομαδικό περιβάλλον</li></ul>&nbsp;📩 Αν ενδιαφέρεστε να γίνετε μέλος της ομάδας μας, στείλτε το βιογραφικό σας άμεσα.

Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών

H&nbsp;HΡΩΝ ΘΕΡΜΟΗΛΕΚΤΡΙΚΗ&nbsp;προσφέρει&nbsp;θέσεις τηλεφωνικής εξυπηρέτησης&nbsp;του υφιστάμενου πελατολογίου της (retention) . Απαραίτητα Προσόντα:<ul><li>Απόφοιτοι Λυκείου</li><li>Απαραίτητη προϋπηρεσία σε αντίστοιχες θέσεις</li><li>Διάθεση για δουλειά και επαγγελματική εξέλιξη</li><li>Ευχέρεια στην επικοινωνία</li><li>Ευγένεια – Ομαδικό Πνεύμα</li></ul>&nbsp;&nbsp;Προσφέρονται:<ul><li>Υψηλός σταθερός μισθός αναλόγως προσόντων</li><li>Σύμβαση διάρκειας αορίστου χρόνου</li><li>Υποχρεωτική ασφάλιση ΙΚΑ</li><li>Ανταγωνιστικά bonus παραγωγικότητας</li><li>Συνέπεια στις πληρωμές</li><li>Συνεχής εκπαίδευση</li><li>Επαγγελματική ανέλιξη</li><li>Πρωινή απασχόληση</li><li>Extra υγειονομικές παροχές και Δωρεάν Πρόγραμμα Υγείας</li><li>Coaching &amp; Training από πιστοποιημένους εκπαιδευτές του ομίλου</li><li>Επαγγελματική ανέλιξη</li><li>Δυνατότητα τηλεργασίας ,&nbsp;Υβριδικό μοντέλο εργασίας&nbsp;(συνδυασμός εργασίας από το σπίτι και εργασία από τα γραφεία της εταιρείας)</li><li>Δυνατότητα συμμετοχής σε διαγωνισμούς για το επόμενο rising star του&nbsp;ομίλου μας</li><li>Εύκολη πρόσβαση (δίπλα ακριβώς στο μετρό Αγ. Δημήτριος)</li></ul>&nbsp;

Call Center Retention Agents ΗΡΩΝ (Πρωινή Απασχόληση)

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities&nbsp;<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved&nbsp; at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul>&nbsp;&nbsp;Candidate Profile&nbsp;<ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule</li></ul>&nbsp;&nbsp;&nbsp;Requirements:<ul><li>6 months in company with proven previous experience in targeted role OR 9 month in company</li><li>Previous experience in the project</li><li>KPIs on target for the last 6 months</li><li>No disciplinary actions for the last 6 months</li></ul>

German Team Leader_River CS

Reporting to the Central Customer Care Manager of the Central Customer Care &nbsp;Department you are responsible and accountable to:<ul><li>&nbsp;Ensure the best possible customer experience and have all customers in focus as your first priority</li><li>&nbsp; Ensure compliance in IKEA policies and procedures regarding purchases and after sales (tax documents, exchange, returns policy, guarantees)</li><li>Improve shopping process in all channels by monitoring and evaluating customers’ feedback</li><li>liaise efficiently with all internal and external third parties to secure an excellent customer experience</li><li>&nbsp;Ensure that all company and legal guidelines are followed in your areas of responsibility</li><li>Implement the actions agreed to improve the Pulse CX, &amp; 4 axes indices</li><li>Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility Circulate corporate information through F2F</li><li>Monitor your team’s performance and constantly giving constructive feedback up. Recruiting, mentoring and managing your team</li></ul>&nbsp;What You Bring<ul><li>Bachelor Degree</li><li>Excellent use of MS Office</li><li>Excellent knowledge of English&nbsp; Language</li><li>At least 2 years in a managerial position (with team management responsibility), preferably in the Retail Sector Customer Service field</li><li>Problem solving skills</li><li>Analytical Skills</li><li>Commercial focus</li></ul>What We OfferAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.💰&nbsp;&nbsp;Competitive Compensation: Attractive salary &amp; benefits package 🩺 Health &amp; Well-being: Comprehensive group life &amp; medical insurance💻Employee Development: 40+ hours of annual training for continuous learning &amp; development 🚀 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent 🛍️ Special Discounts: Discounts on IKEA products &amp; other Fourlis Group brands🍽️ Employee Restaurant: Μeals at our employee restaurant with exclusive prices 🚗 Transportation Support: Transportation cards 🌍 Inclusive Environment: A welcoming, international &amp; diverse team&nbsp;The People We Are Looking For<ul><li>Lead by example, always striving to find new and better ways to move forward.</li><li>Empower others by taking ownership, making decisions, and following through with accountability.</li><li>Embrace a hands-on, customer-focused approach, committed to delivering excellent service.</li><li>Have the courage to challenge existing solutions and think creatively.</li><li>Be passionate about life at home and the retail industry.</li></ul>&nbsp;Let’s Make a Difference Together!Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.

Central Customer Care Team Leader

<h2></h2>In Kotsovolos we embrace everything you have to offer.&nbsp; Join our team and let’s #beMORE together!&nbsp;&nbsp;📈 In numbers&nbsp; 3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year&nbsp;&nbsp;🎯 Our goal&nbsp; Planning our future and through latest technologies and innovation, make our lives better&nbsp;&nbsp;💼 Your everyday work-life&nbsp;<ul><li>First level troubleshooting and support for IT issues and infrastructure</li><li>Prepare, inventory, and deploy end-users’ equipment (laptop/workstations), repair and replace as necessary</li><li>Support workplace on all areas, stores, warehouses, HQ, call center by developing and proposing innovating solutions (on the phone, via email, in person, or through remote access)</li><li>Document hardware and software problems (building a knowledge base)</li><li>2nd Line Support in Microsoft environments</li><li>Focus on improving customers experience in stores via high-end technologies&nbsp;</li></ul>&nbsp;🚀 As an ideal fit, you should have&nbsp;<ul><li>Bachelor's degree in computer science, Software Engineering, or related field (or a year of equivalent work experience)</li><li>Fluency in Greek and English language, both written &amp; spoken</li><li>Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform</li><li>Basic knowledge and understanding of firewalls, security, networking (LAN/WAN, VPN technology etc.)</li><li>Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, etc.)</li><li>Be customer-oriented and have problem-solving skills&nbsp;</li><li>Flexibility to work in shifts</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Hybrid working model</li><li>Internal wellbeing actions &nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.&nbsp;

IT Service Desk & Technology Center Officer

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is a leading European IT solutions provider headquartered in Belgium, with over 9,000 employees across 10+ countries. The company specializes in end-to-end IT services including infrastructure, cloud, software development, and managed services. Our client officially launched its Athens office in 2024, aiming to grow rapidly into a major delivery hub, supporting international clients across Europe. The Athens team is dynamic, multicultural, and focused on delivering excellence in customer and technical support services.About the RoleAs a Dutch-speaking Service Desk Agent, you will be the first point of contact for Dutch-speaking users, providing technical assistance via phone, email, and chat. You’ll be responsible for handling and resolving support tickets, documenting solutions, and escalating complex issues when needed. This role is ideal for individuals who enjoy troubleshooting, helping others, and working in a collaborative IT environment. Prior technical experience is a plus but not mandatory—training and guidance will be provided.Key Responsibilities<ul><li>Handle technical support requests from Dutch-speaking end users.</li><li>Record and track issues in a ticketing system.</li><li>Troubleshoot hardware/software issues or escalate as needed.</li><li>Follow up with users to ensure problems are resolved.</li><li>Work closely with team leads and other departments to improve processes.</li></ul>Requirements<ul><li>Fluent Dutch and very good English (both written and spoken).</li><li>Strong communication and problem-solving skills.</li><li>Basic IT literacy (Windows, MS Office, etc.); any prior technical experience is a plus.</li><li>Team spirit and willingness to learn in a fast-paced environment.</li><li>EU work permit and availability to work in shifts if required.</li></ul>What They Offer<ul><li>Competitive salary &amp; benefits package.</li><li>Private health insurance.</li><li>Meal vouchers.</li><li>Hybrid work model (remote flexibility after initial training).</li><li>Annual leave starting at 22 days, with additional seniority days.</li><li>Ongoing training and career development within an international IT group.</li><li>A supportive, inclusive, and multicultural workplace.</li></ul>

Dutch-Speaking Service Desk Agent

As an Online Commercial Support Agent, you will provide 1st level support to the customers for online products, focusing in excellent customer service in all inbound &amp; outbound player requests.&nbsp;Your day to day will include:<ul><li>Providing excellent customer support to online players for issues regarding online services and products, addressing their requests in response to inbound calls and emails and according to processes&nbsp;</li><li>Assisting in problem resolution and preparing real life use cases for future reference</li><li>Escalating complex cases received from online players to the internal stakeholders for further investigation and following up their resolution</li><li>Collecting input from the online players’ communication to enrich the common knowledge base with identified best resolution practices</li><li>Adhering to OPAP processes and standards regarding responsible gaming and player protection&nbsp;</li><li>Resolving any complaints raised by customers in a polite and friendly manner turning their complaint into feedback</li><li>Liaising on the spot with KYC CS Agents to resolve and issues related with KYC queries during the live contact</li><li>Escalating to the CS Administration any indication of widespread incident based on customer communication (i.e. report by customers that they cannot login)</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in any business-related discipline</li><li>Hands on experience in a similar role within a fast-paced customer support team</li><li>Superior customer service skills with willingness to go the extra mile in order to deliver to the customer</li><li>Strong interpersonal and communication skills</li><li>Very good organizational skills and adaptability with continuously changing requirements</li><li>Knowledgeable user of MS Office</li><li>Excellent command of the English language</li><li>Good knowledge of the gaming industry will be considered an asset</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Online Commercial Support Agent (3756)

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking " Call Center Training Advisor” to be part of our successful team in our “Commercial Training Team”.You have a challenging mission for:Inspiring and equipping our call center teams to deliver exceptional customer experience. You’ll design and deliver engaging training programs on technologies, processes, and service excellence. From onboarding to continuous upskilling, you’ll ensure our agents are confident, capable, and ready to build trust with every customer interaction.What will you do:•Deliver instructor-led and virtual training on fixed &amp; mobile technologies.•Teach company processes and escalation flows related to service activation and fault diagnosis.•Train agents on contact center systems and internal modules.•Deliver training on customer‑service principles, including active listening, empathy, confident reassurance, de‑escalation techniques and strategies to calm upset customers.•Teach techniques for creating a sense of security and building trust with customers, including clear language, transparency, appropriate disclosure, and follow‑up commitments.•Develop practical exercises (role‑plays, simulated calls, call‑shadowing, and scenario workshops) to practice soft‑skill application alongside technical troubleshooting.•Develop course content: manuals, quick-reference guides, e-learning modules, video tutorials, assessments and certification tracks.•Design customized training programs and learning paths based on performance metrics and QA feedback.•Measure training effectiveness through assessments, KPIs and continuous improvement.•Collaborate with product, technical operations and QA teams to keep materials current with network and process changes.•Support new-hire onboarding and deliver regular refreshers and upskilling sessions.•Administer training surveys and conduct evaluations on all training programs and projects, as well as monitor and report the effectiveness of each training group of employees.•Evaluate on-going training programs to determine if skills and job knowledge have been achieved and successfully implemented/maintained.•Act as a Business Partner between Commercial Training and Customer Care/Technical Support segments.It would be great if you have:<ul><li>BSc degree in Business Administration, Human Resources or other related discipline&nbsp;</li><li>2 or more years of experience in a relevant position.</li><li>Excellent command of the English language written &amp; spoken.</li><li>Working knowledge on Siebel, SAP, PaSPort, Cempresso</li><li>Prior working experience in Telecommunications is appreciated</li><li>Clear and effective communication skills.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Call Center Training Advisor

Job Ads Bfs Group Ελλάδα - Page 2

υπάλληλοι γραφείου για την πανελλήνια κάρτα υγείας/αθήνα

BFS Group

back office υπάλληλο με εμπειρία στον κλάδο των τηλεπικοινωνιών

BFS Group

call center retention agents ηρων (πρωινή απασχόληση)

BFS Group

german team leader_river cs

Concentrix Greece

central customer care team leader

IKEA

it service desk & technology center officer

Kotsovolos

claims support center

NN

dutch-speaking service desk agent

Code.Hub

online commercial support agent (3756)

ΟΠΑΠ

call center training advisor

NOVA