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When it comes to being successful at Sportserve, there's more to it than just being really good at the technical stuff. It's also your ability to be an awesome problem solver. And here's the thing, we totally get that we can't all be experts in everything, right? So, it's all about having that thirst for knowledge and being passionate about learning. You'll also need amazing attention to detail, so if something seems off, you won't rest until you've figured out what's going on. We see ourselves as a cool group of people who love coming up with new ideas and making things happen. As long as you have a true passion for creating awesome stuff, you'll fit right in.What you will be getting up toWe are looking to hire an Engineer to join our global team in Technology.This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area. Role DescriptionThe Junior Delivery Engineer role provides foundational support in maintaining CI/CD pipelines, managing basic platform/tooling and assisting in infrastructure automation tasks. This entry-level position is ideal for someone early in their DevOps journey who is eager to learn, grow and contribute within a collaborative, Agile engineering team.The Junior Engineer will work under the guidance of more senior team members, gaining hands-on experience with cloud platforms, containerization technologies like Docker and continuous integration workflows. A strong willingness to learn, good problem-solving skills and a proactive attitude are essential for success in this dynamic and fast-paced environment.The key values that we strive towards in TechnologyOwnership, Continuous Improvement Mindset, Trust and Honesty Delivery Engineering TeamDelivery Engineering is an internal platform team focused on building and improving systems to accelerate the delivery of software and infrastructure. Our team’s first target will be enabling DevOps practices due to its direct impact on the overall processes and culture.The primary goal of Delivery Engineering is to build the “Golden Path” to production by automating and concentrating improvements around bottlenecks such as Integration points and handoffs. We will work closely with Development teams to break down silos, helping to build more resilient pipelines, continuously improve the delivery system and help with the adoption of better overall delivery practices/processes.Currently reviewing the future possibility to become a fully supportive On-Call operational team. Key Responsibilities<ul><li>Assist in implementing and maintaining CI/CD pipelines, any infrastructure automation and application deployment processes</li><li>Focuses on the day-to-day supportability and maintenance of our tools and platforms</li><li>Collaborate with the team to troubleshoot and resolve issues, shadowing and learning from Mid and Senior-level Engineers</li><li>Aligns to incident response processes, helping with root cause analysis and problem resolution during incident management sessions</li><li>Take ownership and pride in the work delivered, ensure what is delivered is of quality and takes into account maintainability and supportability processes</li><li>Promoting excellence in documentation and visibility by proactively equipping ourselves with the right tools like operating procedures (SOPs) and architectural diagrams</li><li>Engage in platform modernization and DevEx improvement initiatives under guidance</li><li>Understand the importance of and be a strong advocate for non-functionals eg. monitoring, alerting, logging</li></ul>Requirements<ul><li>0–2 years of experience in any DevOps, Platform or Delivery Engineering environment</li><li>Exposure to CI/CD pipelines and basic infrastructure concepts through internships, academic projects or entry-level roles.</li><li>Familiarity with software development lifecycle (SDLC) and version control practices.</li><li>Any basic exposure to Terraform or similar Infrastructure-as-Code tools</li><li>Familiarity with CI/CD principles and any hands-on experience with tools like GitLab CI, GitHub Actions or Jenkins</li><li>Introductory knowledge of Docker (like Docker Engine, Docker Compose) and different containerized environments</li><li>Helping in the supportability, including any Customer-facing communications, for all our Delivery Engineering platforms and tooling maintenance</li><li>Basic scripting and automation practices desirable, like Python (or other language), Bash/Shell, YAML and including any Development frameworks</li><li>Hands-on and practical knowledge of the Linux operating system for effective troubleshooting activities</li><li>Awareness of any cloud infrastructure principles (like AWS, GCP or OCI), understanding basic principles of secure software delivery is a plus</li><li>Familiar with Observability tools like Grafana or Prometheus, understanding the importance of giving the correct visibility to our platforms and environments</li><li>We highly value ownership and initiative with capabilities to drive projects independently with an organized and mindful delivery timelines approach</li><li>Dealing with changes on a daily basis in a very dynamic work environment</li><li>Good communication and collaboration abilities, with responsibility and proactivity in seeking support or clarifications</li></ul>

Junior Delivery Engineer

We are looking to hire a Lead Delivery Engineer (DevOps &amp; CI/CD Leadership),&nbsp;to join our global team in Technology.This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.Role DescriptionThis role is critical in shaping and guiding the technical strategy and execution of platform engineering efforts, with a strong focus on modernizing infrastructure, scaling CI/CD capabilities and championing engineering excellence across the organization. The ideal candidate brings deep experience in cloud-native platforms, infrastructure as code and automation—paired with a strong leadership presence and a collaborative DevThe key values that we strive towards in TechnologyOwnership, Continuous Improvement Mindset, Trust and Honesty Delivery Engineering TeamDelivery Engineering is an internal platform team focused on building and improving systems to accelerate the delivery of software and infrastructure. Our team’s first target will be enabling DevOps practices due to its direct impact on the overall processes and culture. The primary goal of Delivery Engineering is to build the “Golden Path” to production by automating and concentrating improvements around bottlenecks such as Integration points and handoffs. We will work closely with Development teams to break down silos, helping to build more resilient pipelines, continuously improve the delivery system and help with the adoption of better overall delivery practices/processes.Currently reviewing the future possibility to become a fully supportive On-Call operational team.Ops mindset. The Lead Delivery Engineer (DevOps &amp; CI/CD Leadership)&nbsp;will act as a technical mentor and cross-team enabler, driving alignment, reliability and innovation in a fast-paced, agile environment. Key Responsibilities<ul><li>&nbsp;Proven experience leading the design of scalable delivery platforms and CI/CD pipelines</li><li>Mentorship and guidance for Junior and Mid-level engineers; enabling a culture of continuous learning and growth</li><li>Collaboration with product and engineering teams to align and efficiently balance the platform capabilities with delivery needs</li><li>Own and drive cross-team technical initiatives and migrations to modernized platforms (e.g., Jenkins to GitLab-CI)</li><li>Ensuring always high standards in platform reliability and providing developer experience (DevEx) and taking into account security, capacity and performance</li><li>Contribute to hiring efforts, onboarding processes and knowledge sharing</li><li>Support the team in Incident management and response embedding operational excellence in our processes</li><li>Champion cost awareness at all levels, based on facts and with main focus on observability and performance optimization</li><li>Improve the team skill set by increasing and sharing knowledge, thus setting the quality and precision engineering benchmark</li><li>Understand the importance of and be a strong advocate for non-functionals eg. monitoring, alerting, logging</li></ul>Requirements<ul><li>8+ years of experience in Senior or previous Lead for infrastructure, DevOps or platform engineering roles</li><li>Proven experience leading engineering projects or teams, on the technical and managerial side, as this is a 50/50 role</li><li>Demonstrated ability to influence cross-functional teams and stakeholders, with focus on prioritization and driving the implementation on our dynamic environment</li><li>Experience with cloud-native platforms (e.g., OCI, GCP) and particularly with Kubernetes (K8S) ecosystems</li><li>Deep demonstrable expertise in the following key platforms and technologies:</li><li>CI/CD tools and deployments best practices (e.g., GitLab CI/CD, FluxCD)</li><li>Infrastructure as Code (Terraform, Helm, Ansible)</li><li>Kubernetes, Docker Engine, Docker Compose and container orchestration</li><li>Monitoring and observability tools (e.g., Prometheus, Grafana, ELK)</li><li>Track record of modernizing platforms, improving deployment processes and driving engineering efficiency able to drive and influence other teams</li><li>Strong scripting/coding ability (Bash) and in any Programming Language (like Golang)</li><li>Understanding of security best practices, SRE principles with focus on cost optimizations in cloud environments</li><li>Ability to evaluate and implement modern platform tooling with extensive experience and in-depth knowledge of the Linux operating system for effective troubleshooting activities</li><li>Problem-solving with ability to deep dive into problems to find the underlying issues</li><li>Dealing with changes on a daily basis in a very dynamic work environment</li></ul> Other Required Skills and Expectations<ul><li>Influential communication, able to clearly articulate technical strategies to both technical and non-technical stakeholders and driving teams towards a same goal</li><li>Leadership by example which demonstrates constant accountability, integrity and professional posture. Embedding and encouraging a culture of continuous learning, collaboration and improvement</li><li>Team Empowerment and Mentoring, actively supporting the growth of Junior and</li><li>Mid-level engineers through guidance and feedback (1-on-1s, upskilling sessions)</li><li>Able to jump on conflict resolution when required, navigating interpersonal conflicts with empathy and objectivity. Promoting a psychologically safe environment where diverse opinions are respected and encouraged</li><li>Strategic thinking and prioritization aligning team efforts through well-informed decisions under pressure, balancing long-term vision with possible short-term needs</li><li>Embraces change and leads others through ambiguity and transformation, at the same time that encourages experimentation and innovation while managing risks thoughtfully</li><li>Proven practical emotional intelligence, understanding and respecting our team dynamics and adapting the leadership style accordingly</li><li>Collaboration with cross-functional influence, building trust and credibility across the organization through reliable delivery and efficient partnership activities</li></ul>

Lead Delivery Engineer (DevOps & CI/CD Leadership)

We are looking to hire an Engineer to join our global team in Technology.This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.DescriptionThis role plays a key part in modernizing infrastructure, optimizing CI/CD pipelines and enabling developer productivity through platform tooling and automation. The ideal candidate has strong experience with cloud platforms, infrastructure as code and a DevOps mindset, thriving in a collaborative, agile environment.The Senior Engineer will play a pivotal role alongside all areas of Technology to ensure that technical solutions are aligned across teams, deliver value to the customers as well as ensuring consistent monitoring, logging and alerting.The key values that we strive towards in TechnologyOwnership, Continuous Improvement Mindset, Trust and HonestyDelivery Engineering TeamDelivery Engineering is an internal platform team focused on building and improving systems to accelerate the delivery of software and infrastructure. Our team’s first target will be enabling DevOps practices due to its direct impact on the overall processes and culture.The primary goal of Delivery Engineering is to build the “Golden Path” to production by automating and concentrating improvements around bottlenecks such as Integration points and handoffs. We will work closely with Development teams to break down silos, helping to build more resilient pipelines, continuously improve the delivery system and help with the adoption of better overall delivery practices/processes.Currently reviewing the future possibility to become a fully supportive On-Call operational team.Key Responsibilities<ul><li>Own and drive the modernization of our CI/CD pipelines, cloud infrastructure and platforms automation</li><li>Working closely with development teams, platform engineers and security to optimize deployment processes, proficient in Agile practices</li><li>Focus on enhancing our reliability and streamline DevEx supporting directly our money-revenue development teams</li><li>Ensure effective incident response, root cause analysis and problem resolution during incident management sessions, lead into live production issues</li><li>Take ownership and pride in the work you deliver, ensure what is delivered is of quality and takes into account security, capacity and performance</li><li>Promoting excellence in documentation and visibility by proactively equipping ourselves with the right tools like operating procedures (SOPs) and architectural diagrams</li><li>Improve the team skill set by increasing and sharing knowledge, thus setting the quality and precision engineering benchmark</li><li>Understand the importance of and be a strong advocate for non-functionals eg. monitoring, alerting, logging</li></ul>Requirements<ul><li>5+ years of experience in DevOps oriented roles, including and similar to Site Reliability Engineering or Platform Engineering roles</li><li>Strong experience with CI/CD tools and platforms like GitLab CI, Nexus, SonarQube</li><li>Experience with CI/CD pipeline optimizations, like improving Docker image build performance and artifact caching techniques</li><li>Proficiency in Infrastructure as Code (IaC) using Terraform, Ansible</li><li>Practical experience with cloud platforms (OCI preferred), familiarity with networking, security, and platform resilience in cloud environments</li><li>Solid understanding and design experience with Kubernetes (K8S) platform, containerization (Docker) and orchestration patterns</li><li>Able to plan and drive migration activities from legacy applications to modernized cloud platforms and workloads</li><li>Deploy and manage Kubernetes applications using Helm charts, Kustomize, maintaining CI/CD pipelines for Kubernetes workloads</li><li>Implement GitOps workflows and manage Infrastructure with tools like</li><li>FluxCD/ArgoCD</li><li>Experience with Observability tools like Grafana, Prometheus, ELK, OCI Observability</li><li>Extensive experience and in-depth knowledge of the Linux operating system for effective troubleshooting activities</li><li>Problem-solving with ability to deep dive into problems to find the underlying issues</li><li>Attention to detail, dig into understanding what is needed rather than what may be requested</li><li>Dealing with changes on a daily basis in a very dynamic work environment</li><li>Ability to demonstrate the value of changes introduced and with the ability to translate technical concepts for non-technical stakeholdersProven communication and collaborative skills while working with 3rd parties</li></ul>

Senior Delivery Engineer

We are seeking a visionary and hands-on leader to drive AI innovation and elevate our enterprise-wide Business Intelligence capabilities. In this career-defining role, you will shape strategy, execution, and delivery across AI, BI, and Site Reliability Engineering (SRE) teams -&nbsp;ensuring scalable intelligence solutions, impactful data insights, and a strong alignment between technology and business goals.As the Head of the Technical Department, you will oversee people leadership, delivery outcomes, project execution, and cross-functional collaboration with product, engineering, and business teams. You will thrive in a fast-paced, high-growth environment where agility, innovation, and cross-team coordination are essential.What you'll be getting up to:<ul><li>Working across a number of business areas providing development, maintenance and support.</li><li>Working as part of a team and occasionally working solo on development pieces of work as the business needs arise.</li><li>Take ownership for the overall planning, execution and success of complex technical projects.</li><li>Define and execute the BI roadmap, including data warehousing, reporting, and analytics frameworks to democratise data access.</li><li>Establish data governance policies (quality, security, compliance) and oversee BI tooling (Looker, Preset).</li><li>Drive adoption of self-service BI and collaborate with stakeholders to identify KPIs/metrics that align with business goals.</li><li>Design and implement tools that help engineering teams focus on shipping features, while making sure we're building infrastructure that is cost efficient, secure and reliable.</li><li>Partner with external providers like GCP and others to ensure collaboration and allow us to build relationships make the best use of their platforms.</li><li>Partner with product teams to integrate AI/ML insights into business processes and customer-facing features.</li><li>Architect scalable BI systems (ETL pipelines, data lakes, real-time dashboards) and optimise AI/ML workflows.</li><li>Partner with executives to translate business needs into BI-driven insights and AI use cases.</li><li>Mentor BI &amp;&nbsp;AI Engineers, Data Analysts, and SREs fostering a culture of innovation and collaboration.</li><li>Collaborate with other engineers and leaders across the company and ensure all our tools have the expected impact.</li><li>Lead Agile delivery of projects, balancing short-term wins with long-term strategic investments.</li><li>Help identify probable causes and provide immediate solution during an incident.</li><li>Contribute significant ideas for making the applications user friendly.</li><li>Participate in cutting edge research in artificial intelligence and machine learning applications.</li></ul>You'll have...<ul><li>Proven demonstrated expertise in problem solving and technical innovation.</li><li>Technical experience in distributed systems, including: Databases, Caching, Inter-Service Communication, Networking, Microservices and Cloud Services.</li><li>Excellent communication, people, project, and stakeholder management skills.</li><li>Experience with Cloud platforms such as Google Cloud Platform.</li><li>Excellent knowledge of API development, Microservices, Web Sockets.</li><li>Proving track record in designing or managing high performance, highly available and scalable systems.</li><li>Research or Industry experience in Artificial Intelligence, Machine Learning (ML) models, ML infrastructure, OCR, Chatbots and Voice bots, Natural Language Processing or Deep Learning.</li><li>Ability to organise and manage multiple priorities.</li><li>Ability to deliver short term results while investing in long term strategic solutions.</li><li>Self-starter, and Self-motivated and able to learn independently.</li><li>Team player who is eager to help others to succeed.</li><li>Hands-on experience in data warehousing (Snowflake, Big Query), ETL tools (Nifi, Informatica, Talend), and visualisation platforms (Looker, Preset).</li><li>Proven track record in deploying ML models (NLP, OCR, recommendation systems) at scale.</li><li>Experience with AIOps tools (MLflow, Kubeflow) and cloud AI services (GCP AI Platform, Vertex AI).</li><li>Experience with BI tools (e.g., SQL, Big query), data visualization, and AI/ML frameworks (TensorFlow, PyTorch, ScikitLearn, Large language models, Large multimedia models, Embeddings models, RAG based application, Light GBM, Agentic AI application/automation).</li><li>Intermediate knowledge of Big Data tools (Spark, Hadoop) and real-time analytics (Kafka, Flink, Pub/Sub).</li><li>Proficiency in SQL, Python, and advanced analytics (e.g., segmentation, forecasting).</li><li>Knowledge of data governance frameworks (GDPR, CCPA) and metadata management.</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science, or related technical field, or equivalent work experience.</li><li>10 years of hands-on technical leadership and people management experience.</li><li>5 years hands-on strong programming experience in one of the following: Python, Rust, golang, Python, Java or C++, Kotlin.</li><li>Successfully managed teams of 15+ engineers, BI analysts, and data scientists.</li><li>Excellent command of the English language - written &amp; spoken.</li></ul>Preferred qualifications<ul><li>Master's degree or PhD in Computer Science or related degree.</li><li>10 years of relevant industry experience, with 5 years of technical leadership and people management experience (managing teams of 21 or more developers).</li><li>Experience designing large-scale AI/BI platforms from the ground up.</li><li>Prior experience integrating AI into customer-facing applications.</li><li>Familiarity with AIOps, real-time analytics, and observability tools.</li></ul>

Head of BI & AI

We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our&nbsp;Tier 2 - Global Service Desk Team. As a key technical leader, you will ensure efficient incident resolution, problem management and service request fulfillment while upholding ITIL best practices. This role is pivotal in&nbsp;bridging Tier 1 and Tier 3 support teams&nbsp;as well as implementing process improvements while maintaining high customer satisfaction through proactive support strategies.As the Service Desk Engineer Lead you will play a crucial role in&nbsp;mentoring engineers, managing escalations&nbsp;and&nbsp;improving service quality. You will work closely with&nbsp;cross-functional teams to enhance operational efficiency&nbsp;and&nbsp;drive automation&nbsp;in collaboration with other technical teams.A deep understanding of&nbsp;ITIL frameworks, strong technical expertise&nbsp;and&nbsp;leadership skills&nbsp;is a requirement for this position. In addition, key values that we strive towards in the Technology are:<ul><li>Ownership</li><li>Continuous Improvement Mindset</li><li>Trust</li><li>Honesty</li></ul> Key Responsibilities<ul><li>Lead and oversee the Tier 2 - IT Service Desk team, ensuring high-quality support and adherence to SLAs.</li><li>Act as the primary escalation point for complex technical issues before engaging Tier 3 support.</li><li>Ensure effective incident response, root cause analysis and problem resolution in</li><li>alignment with ITIL principles.</li><li>Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways.</li><li>Implement and maintain ITIL-based best practices in service requests, incident, problem and change management.</li><li>Continuously refine service management workflows to improve response times and service quality.</li><li>Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs.</li><li>Drive automation and self-service improvements with the aim in reducing manual ticket resolutions.</li><li>Monitor, report and analyze service desk performance metrics to drive efficiency improvements.</li><li>Mentor, coach and develop Tier 2 engineers providing training and career growth opportunities.</li><li>Conduct regular performance reviews, training sessions and knowledge-sharing initiatives.</li><li>Foster a collaborative and high-performance culture within the service desk team.</li><li>Act as a key liaison between Service Desk and Business Units to ensure alignment.</li><li>Provide clear and proactive communications to users and stakeholders during incidents and outages.</li><li>Gather and analyze customer feedback to enhance service experience and engagement.</li><li>Contribute by presenting insights and recommendations for continuous improvement.&nbsp;</li></ul> Requirements<ul><li>5+ years of experience in IT Service Desk / End-User Support with at least 2 years in a leadership role.</li><li>Strong experience with ITIL framework preferably ITIL v4 certified.</li><li>Expertise in incident, problem and change management processes.</li><li>Hands-on experience supporting Windows, macOS, and Linux environments.</li><li>Proficiency in networking basics (TCP/IP, VPN, DNS, DHCP, firewalls).</li><li>Familiarity with enterprise ticketing systems (ServiceNow, Jira, or similar).</li><li>Knowledge of PowerShell, scripting, and automation is a plus.</li><li>Proven ability to lead and mentor technical teams.</li><li>Strong problem-solving skills and the ability to handle high-pressure incidents.</li><li>Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.</li><li>Proficient working experience with communication tools and platforms i.e. Slack, Statuspage, Google Chat and others</li><li>Customer-focused mindset with a passion for delivering high-quality IT support services.</li><li>Strong analytical skills to assess trends, identify issues and drive continuous improvement.&nbsp;</li></ul>

Lead Service Desk Engineer

We are looking to hire an Senior Enterprise IT&nbsp;Engineer&nbsp;to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.We are seeking a skilled and experienced&nbsp;Senior Enterprise&nbsp;IT Engineer to join our dynamic IT department. This role offers the opportunity to work with cutting-edge technologies, support critical IT systems and services, and contribute to the success of our organisation.The Senior Enterprise&nbsp;IT Engineer will also be driving consistency, operational excellence and an excellent customer service to our internal customersThe key values that we strive towards in the Technology are:<ul><li>Ownership</li><li>Continuous Improvement Mindset</li><li>Trust</li><li>Honesty</li></ul> Key Responsibilities<ul><li>Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end user devices.</li><li>Monitor and maintain the performance, availability, and security of IT end users systems and services, proactively identifying and addressing potential issues and vulnerabilities.</li><li>Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security and promote innovation and efficiency.</li><li>Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives.</li><li>Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the evolving needs of the organisation.</li><li>Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes which will be used by other teams.</li><li>Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency.</li><li>Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement.</li><li>Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.</li></ul> Required QualificationsList of skills we think you need:<ul><li>Working knowledge in end user computing &amp; networking troubleshooting (TCP/IP, DNS and SMTP).</li><li>Strong expertise in IT infrastructure, systems administration, network management and end user support services.</li><li>Working Experience with Google Workspace.</li><li>Working Experience with Service Management or Ticketing Tools.</li><li>Proven communication skills, written and verbal. Able to address all levels within the organisation and has the ability to address conflicts constructively.</li><li>Ability to read &amp; analyse business processes, procedures, training material.</li><li>Strong analytical &amp; problem solving abilities.</li><li>Good understanding of Client server &amp; web based application architectures.</li><li>Service oriented demeanour is a must.</li><li>Driving change and handling difficult situations.</li><li>Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.</li><li>Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms.</li></ul>List of skills we'd love you to have:<ul><li>Experience with Service Delivery, Incident Management, Change and Problem Management Process.</li><li>Experience with ITIL methodologies, end-to-end support and/or related practices.</li></ul>

Platform Engineer

Senior Enterprise IT Engineer

DSV is a leading global transport and logistics company, delivering innovative supply chain solutions to businesses worldwide. We provide seamless freight forwarding, logistics, and transportation services that drive efficiency and growth for our customers.We have presence in more than 84 countries worldwide and our colleagues count more that 75,000; we are one big global family!We are seeking a motivated and results-driven Sales Support Executive to join our sales team of our Road Division in our Athens office. In this role, you will be responsible for retaining existing business and in parallel generating new business by supporting the sales team by providing pricing, quotes, and customer service. If you have a passion for sales, excellent communication skills, and a customer-centric mindset, DSV is a great place to grow your career!Key Responsibilities:<ul><li>&nbsp;Identify and develop business opportunities through timely quotations, calls, emails, and follow-ups.</li><li>Maintain and strengthen relationships with customers, ensuring excellent customer service.</li><li>Generate quotes and proposals based on customer needs and follow up to secure onboarding of the business.</li><li>Collaborate with Sales team members to support business development efforts.</li><li>Maintain accurate records of sales activities using relevant CRM or other systems.</li><li>Achieve and exceed hit rates and other key performance indicators (KPIs).</li></ul>&nbsp;Requirements<ul><li>Εxperience in Sales Support / Inside Sales roles (2-3 years at least)&nbsp;preferably within the transport/logistics/freight forwarding</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Business English (written/spoken)</li></ul>&nbsp;What We Offer:<ul><li>&nbsp;Competitive salary with performance-based incentives.</li><li>Career development and growth opportunities in a global company.</li><li>&nbsp;Training programs to enhance your sales and industry knowledge.</li><li>A supportive and collaborative work environment.</li><li>Private insurance coverage</li></ul>&nbsp;

Sales Support/Road/AGY

The Chief-of-Staff is a key member of the Data Center Senior Leadership Team (SLT) and will be instrumental in providing (a) insights, (b) guidance, and (c) coordination to the SLT with a heavy focus on critical strategy and initiatives within the Data Center Playbook. This individual serves as the focal point for matters of collaboration among the Data Center leadership team and the principal point of coordination with adjacent business units. Highly influential, this position requires significant collaboration with other cross-functional senior leadership globally and Corporate Support Groups, in addition to strong communication skills and the ability to motivate and lead all levels through change.Playbook Throughput:&nbsp;Become the focal point for Data Center strategy development and associated Playbook, as connected to the Enterprise strategy. This will be done through collaboration with various owners and functions to ensure clarity and understanding across all Data Center leaders. To effectively drive completion, this individual will assist owners with tactical plan development as needed. This may include adjusting the organizational structure to support change and improve playbook strategy execution.Thought Leadership:&nbsp;Act as a member of the Data Center SLT. Substantial thought leadership is required to guide strategy and influence the direction of the business unit. Responsible for leading and executing select strategic initiatives and planning efforts that drive revenue growth, increase contribution margins, and improve operational efficiency across the business.Complex Communication:&nbsp;Act as a focal point for senior-level communications for the Data Center business and as an extension of the business unit leader (for message framing, slide development, written communications, etc.); includes working closely with Corporate Communications to ensure appropriate messaging for critical deliverables (Data Center SLTs, One-Track, Quarterly Leadership Calls, Town Halls, All Hands Calls, QBRs, annual planning meetings, kickoff events, and other leadership forums), enhancing the business unit leader’s communications platform, and assessing the overall effectiveness of communications across the business.Driving Initiatives:&nbsp;Collaborate with the broader team or in 1:1 settings with SLT members on specific initiatives and critical issues assigned to the Chief of Staff to drive progress, form overall recommendations for the business unit leader, and make final decisions where appropriate. Includes supporting key asks from Regional General Managers (RGMs), Sales/Commercial, and the supporting functions: Design &amp; Construction, Site Selection, Global Services and HR/Finance/Legal.SLT Support:&nbsp;Attend required business unit meetings and help drive the agenda (e.g., Data Center SLT meetings), ensuring efficient and prioritized use of leadership time. Actively participate in such meetings as needed. This role owns the Data Center leadership key event and meeting schedule.Meeting Attendance:&nbsp;Attend various internal and customer meetings and functions with—or occasionally on behalf of—the business unit leader; ensure appropriate follow-up actions are taken. (This includes meetings with enterprise customers, regional or support functions, corporate meetings, etc.)Key Skills, Requirements, and Competencies:Candidates must have the ability to process a significant amount of information quickly, acting with the best interests of Regional General Managers and other senior leaders. Strong analytical skills, the ability to collaborate with senior thought leaders, and the capability to lead through change are essential. This role plays an important part in evaluating performance results, assessing risk factors, managing action items for Data Center commitments, tracking market and industry intelligence, and providing strategic perspectives on opportunities, threats, risks, and issues to be addressed by Data Center and Iron Mountain leadership.Business Expertise:<ul><li>Analyze trends and extract insights</li><li>Lead through change</li><li>Drive and implement initiatives</li><li>Communicate effectively across all levels of the organization</li><li>Engage with executive-level customers on a wide range of topics</li><li>Manage multiple high-impact strategic initiatives to completion</li><li>Evaluate and act on business risk/reward tradeoffs</li><li>Balance short- and long-term business implications in strategic planning</li><li>Operate effectively in a fast-paced, cost- and system-constrained environment</li><li>Background in strategic planning, marketing, finance, or strategy roles</li></ul>Leadership:A visionary leader capable of articulating a clear strategy, motivating others, and influencing in a matrixed environment. Must be self-directed, persuasive, and adept at building a sense of shared purpose among a senior team. This individual will engage across the entire organization and make decisions aligned with the long-term growth and success of Iron Mountain. As a representative of the business and a frequent interface with senior executives, they must model integrity, positivity, professionalism, and high standards.Problem Solving:This role requires proactive identification of issues and high-level problem solving, benefiting customers and improving internal processes. The ability to navigate constraints and deliver timely solutions is critical.Communication:Ability to communicate complex information with clarity and simplicity, whether in text (email / documents) or via Slides using graphics to represent market, financial, sales and performance information and trends to facilitate SLT strategy discussion and to communicate business status and direction to wider IMDC teams globally. Excellent slide-making and document creation skills are therefore needed.Nature of Impact:Serves as a key advisor and confidant to the EVP &amp; GM of Data Centers, often operating behind the scenes to resolve challenges, mitigate risks, and prevent disputes from escalating.Area of Impact:Interacts across multiple functional areas, increasing interdepartmental efficiency. The impact of executed initiatives and strategic personnel changes will likely affect the entire organization.Interpersonal Skills:Must be effective in engaging stakeholders at all levels in a large, matrixed organization. Strong verbal and written communication skills are essential. This role requires the ability to build and sustain effective relationships with leaders and customers across the organization.

Chief of Staff, Data Center

Global Human Resources:Committed to enabling a successful employee experience and creating a supportive, diverse, and fun work environment, Global Human Resources provides HR resources and strategic support consistently across the globe.Job summary:Executes efficiently and effectively on HR programs and plans. Provides assistance and support to employees across a range of processes.Your role in our mission:<ul><li>Handle escalated queries from tier 1 and 2‘</li><li>CoE program execution</li><li>Execution of annual CoE cycles as required e.g. merit/bonus; talent (career conversations, 9 box talent calibration, goal setting &amp; goal achievement, employee surveys</li><li>Liaison with people managers to change data in system following comp data audits</li><li>Execution of orientation/onboarding activities per Talent CoE strategy.</li><li>Advising people managers on related processes around promotions, salary administration, out of cycle merit increases</li><li>People manager training in processes and/or soft skills either directly, or via train the trainer sessions; translation and/or localization of communication materials and their distribution</li><li>Provision of in-country change management to local leadership</li><li>Execution orientation/onboarding for M&amp;A and according support and advice to people managers on onboarding</li><li>Align and manage regional and local recognition strategies to global recognition programs Voice of customer for the CoEs –feedback (via Global Portfolio Group) feedback from people managers and employees on CoE programs and plans</li><li>End- to- end recruitment for managers &amp; below where no recruitment specialists</li><li>ER assistance &amp; leaving the business execution etc where no ER specialists</li><li>Provides reports at the request of HRBPs and senior business leaders, including analysis and insight</li></ul>Valued skills and experience:<ul><li>Bachelor's degree desirable</li><li>Progressive experience in HR required with demonstrated required functional knowledge &amp; expertise</li><li>Previous working in a regional shared services organization a plus</li><li>Demonstrated experience of, and focus on, proactively managing customer relationships Must possess demonstrated understanding of continuous performance measurement</li><li>A track record of identifying opportunities for continuous process improvement - keeping it simple</li><li>Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment</li></ul>Discover what awaits you<ul><li>Discover Limitless Possibilities:&nbsp;Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.</li><li>Empowering Inclusion:&nbsp;Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.</li><li>Global Connectivity:&nbsp;Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.</li><li>Championing Individuality:&nbsp;Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.</li><li>Competitive Total Rewards:&nbsp;supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)</li><li>Embrace Flexibility:&nbsp;Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).</li><li>Unleash Your Potential:&nbsp;Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.</li><li>Valuing Every Contribution:&nbsp;Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.</li></ul>

HR Generalist for Cyprus and Greece

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hr generalist for cyprus and greece

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