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Φροντίδα Ενήλικων / Παιδιών

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As a Customer Experience Specialist, you'll have a key role in shaping exceptional customer experience that leave a lasting impression. Whether the company is focused on retaining customers or expanding its customer base, you will be working in an environment where every interaction matters, driving the organization to be one of the top examples in Customer Experience.In this role, you’ll have the opportunity to shape the entire customer journey, working with cross-functional teams to drive change, tackle their pain points, and create a frictionless, delightful experience for every user.Your day-to-day:<ul><li>Map and optimize customer journeys: Identify all customer touchpoints, analyze challenges, and proactively address friction points to ensure a smooth and enjoyable journey from start to finish.</li><li>Enhance customer engagement: Comprehend customers at every stage—before, during, and after a sale. You’ll address questions, guide through challenges, through collected insights from 3rd parties that interact directly to our customers, ensuring our customer (existing and potential) base has a positive experience with our product.</li><li>Develop and evolve CX strategy: Work closely with Product, Sales, Marketing teams, and our UX/CX designer, you will continuously refine our customer experience strategies. Stay on top of emerging trends and customer behaviors to ensure we’re always one step ahead, using the gathered insights to further adapt our CX strategy.</li><li>Leverage data for insightful decisions: Analyze customer feedback, behavioral data, and Product metrics to uncover actionable insights. You’ll provide clear reports that drive decision-making across the entire business.</li><li>Foster a Customer-First culture: Train teams across departments on customer preferences and needs, ensuring that everyone in the organization adopts a customer-first mindset.</li><li>Innovate with technology: Identify cutting-edge technology solutions to improve customer support, automate feedback collection, and enhance overall efficiency.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Outstanding communication skills, with the ability to understand and empathize with customers and translate their needs into actionable improvements.</li><li>Sharp problem-solving skills and a creative approach to handling customer issues.</li><li>Proficiency in tools and the latest technology solutions for customer management.</li><li>Excellent multitasking abilities to thrive in a fast-paced, dynamic environment.</li></ul>Personal Profile:<ul><li>Agile mindset: Familiarity with Agile methodologies and Project Management principles to ensure projects are completed effectively and efficiently.</li><li>Passion for technology: A strong interest in technology and willingness to learn and adapt to new technologies and processes to stay ahead of the curve.</li><li>Customer service certification: Certification(s) in Customer Service / Experience, such as CCSP, CCXP or related fields will be highly valued, demonstrating a commitment to deliver exceptional customer experience.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>One-time budget for home-office equipment to make your work-from-home comfortable.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>Join us and be part of a department that is fully dedicated to Customer Experience. With your expertise and passion, you will help us stay ahead of the competition and drive success in a rapidly changing business environment.

CX Optimization Specialist

Το επάγγελμα του Ασφαλιστικού Διαμεσολαβητή αποτελεί ένα από τα πιο δυναμικά και ευέλικτα επαγγέλματα. Μας δίνει τη δυνατότητα να προσφέρουμε τις υπηρεσίες μας για την αποτελεσματικότερη διαχείριση ρίσκου των εξατομικευμένων ασφαλιστικών αναγκών των πελατών μας, συμβάλλοντας στη διατήρηση του παρόντος αλλά και μελλοντικού βιοτικού επιπέδου.Αρμοδιότητες<ul><li>Δημιουργία, διατήρηση και επέκταση μακροχρόνιων σχέσεων με πελάτες</li><li>Ανάλυση αναγκών υποψήφιων πελατών και πρόταση κατάλληλων ασφαλιστικών προγραμμάτων</li><li>Παραμετροποίηση ασφαλιστικών συμβολαίων των πελατών που έχετε προσελκύσει, με βάση τις οικονομικές δυνατότητες και ανάγκες τους</li><li>Διαχείριση αιτήσεων, ανανεώσεων και εγκρίσεων ασφαλιστικών συμβολαίων</li><li>Παροχή συνεχούς υποστήριξης στο πελατολόγιό σας σχετικά με ενδεχόμενες αποζημιώσεις</li></ul>Εμπειρία και δεξιότητες<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ</li><li>Πολύ καλή χρήση προγραμμάτων Η/Υ (Microsoft Office)</li><li>Επιθυμητή η προϋπηρεσία στην εξυπηρέτηση πελατών/ πωλήσεις</li><li>Εξελιγμένες επικοινωνιακές δεξιότητες και ικανότητα στο χτίσιμο διαπροσωπικών σχέσεων εμπιστοσύνης και ομαδικό πνεύμα</li><li>Αναπτυγμένες πωλησιακές και διαπραγματευτικές ικανότητες</li><li>Προσανατολισμός στο αποτέλεσμα και επιμονή για την επίτευξή του</li><li>Ικανότητα προγραμματισμού και οργάνωσης πολλαπλών εργασιών</li></ul>Προνόμια &amp; Παροχές<ul><li>Δυνατότητα για πολύ υψηλά, αυξανόμενα εισοδήματα, χωρίς όριο, εξαρτώμενα αποκλειστικά από την απόδοση (ποικίλες πηγές εσόδων, όπως προμήθειες και πολλαπλά bonus)</li><li>Ευέλικτο ωράριο με βάση τις ανάγκες των συνεργατών μας</li><li>Συμμετοχή σε ομαδικό Αποταμιευτικό και Συνταξιοδοτικό Πρόγραμμα και παροχή Νοσοκομειακής και Ιατροφαρμακευτικής κάλυψης</li><li>Συνεχής εκπαίδευση – ομαλή ένταξη μέσω πλήρους ενημέρωσης σχετικά με τα προϊόντα της εταιρίας, διαρκής ανάπτυξη δεξιοτήτων και παροχή σεμιναρίων για την λήψη των απαραίτητων πιστοποιήσεων</li><li>Δυνατότητα εξέλιξης, αποκλειστικά με βάση τον επίσημο κανονισμό πωλήσεων και προκαθορισμένα κριτήρια απόδοσης &nbsp;</li><li>Συμμετοχή σε συνέδρια και ταξίδια σε όλο τον κόσμο</li><li>Κουλτούρα αριστείας και άριστο εργασιακό περιβάλλον</li></ul>

Insurance Agent

We are seeking a talented and experienced Full Stack Web Developer to join our dynamic team. The ideal candidate will have a strong background in both front-end and back-end development, with a proven ability to create scalable and efficient web applications. You will collaborate with a multidisciplinary team to deliver innovative solutions, participate in research and development, and contribute to the growth and success of our projects.Key Requirements- Excellent command of English language both written and verbal.- Strong understanding of both front-end and back-end web development.- Proven experience with modern web development frameworks and libraries.- Ability to work collaboratively within a multidisciplinary team.- Proficiency in database management and integration.- Demonstrated problem-solving skills and innovative thinking.- Ability to stay updated with the latest industry trends and technologies.- Experience in research and development, especially in creating prototypes and experimental projects.- Excellent communication skills, both written and verbal.- Strong attention to detail and organizational skills.- Capacity to manage multiple projects and meet deadlines effectively.Qualifications- Bachelor’s or master’s degree in computer science, Engineering, or related field.- Minimum 3-5 years of professional experience in full stack web development.- Proficiency in programming languages such as JavaScript, Python, Ruby, etc.- Experience with front-end frameworks like React, Angular, or Vue.js.- Expertise in back-end frameworks such as Node.js, Django, or Ruby on Rails.- Knowledge of database systems like MySQL, PostgreSQL, or MongoDB.- Familiarity with version control systems, particularly Git.- Experience with cloud services such as AWS, Azure, or Google Cloud.- Certification in relevant technologies (optional but preferred).Main Responsibilities- Develop and maintain scalable and efficient web applications.- Collaborate with cross-functional teams to define, design, and ship new features.- Conduct research and development to innovate and improve existing applications and tools.- Create prototypes and experimental projects to explore new technologies and methodologies.- Ensure the technical feasibility of UI/UX designs.- Optimize applications for maximum speed and scalability.- Write clean, maintainable, and efficient code.- Perform code reviews and provide constructive feedback to team members.- Troubleshoot, debug, and upgrade existing systems.- Stay informed about emerging technologies and industry trends to implement best practices.Key Skills- Proficient in both front-end and back-end technologies.- Strong knowledge of HTML, CSS, JavaScript, and related frameworks/libraries.- Expertise in server-side languages and frameworks.- Solid understanding of database management and optimization.- Experience with RESTful APIs and third-party integrations.- Knowledge of agile development methodologies.- Ability to create and manage build pipelines (CI/CD).- Strong problem-solving and critical-thinking abilities.- Excellent debugging and optimization skills.- Ability to work independently and as part of a team.

R&D Full Stack Web Developer

We are seeking a dedicated and detail-oriented Junior Paralegal to join our legal team. The successful candidate will play a vital role in supporting corporate legal matters, ensuring compliance, and managing key administrative tasks. This position offers the opportunity to work in a dynamic environment, providing valuable experience in both corporate law and compliance.Main Responsibilities<ul><li>Assist with corporate matters</li><li>Draft and arrange execution of corporate documents</li><li>Assist with opening of corporate bank accounts</li><li>Handle periodic bank compliance reviews of group companies</li><li>Handle compliance due diligence request</li><li>Provide support with various ad hoc projects/tasks</li></ul>Key Requirements<ul><li>2+ years of relevant experience in a law firm or in-house</li><li>Excellent knowledge of the Greek and English languages, both written and spoken</li><li>Strong organizational and interpersonal skills</li><li>Critical thinking and problem solving</li></ul>Qualifications<ul><li>Law degree (LLB)</li><li>Advanced degree a plus</li><li>Relevant experience</li></ul>&nbsp;Key Skills<ul><li>Ability to work independently and as part of a team</li><li>Professionalism and integrity</li><li>Ability to prioritize, deliver and thrive in a dynamic environment</li></ul>

Junior Paralegal

We are seeking a detail-oriented and reliable CCTV Operator to join our security team. The successful candidate will play a crucial role in monitoring and operating Closed-Circuit Television (CCTV) and surveillance security systems to ensure the safety and security of our operations. You will work closely with the Senior Operator and Operations Supervisor, performing essential tasks and supporting investigations as needed.Key Requirements<ul><li>Excellent command of English language both written and verbal.</li><li>Excellent communication and teamwork skills.</li><li>Proficient understanding of CCTV / Surveillance systems and their operations.</li><li>Very good understanding of maritime operations and cargo vessels.</li><li>Proactive, effective solution and problem-solving mindset.</li><li>Ability to observe details, plan, multi-task and manage time effectively.</li><li>Strong capabilities in close monitoring, report compilation, organizing tasks, and efficient record keeping.</li><li>Excellent knowledge and working abilities of Microsoft Office.&nbsp;</li></ul>Qualifications&nbsp;<ul><li>Proven and adequate work experience.</li><li>Relevant Training and minimum 1 year of experience in Maritime Security.</li></ul>Main Responsibilities<ul><li>Operate and monitor the Closed-Circuit Television (CCTV) and surveillance security systems.</li><li>Promptly report any safety, security, or technical matters and create corresponding tickets.</li><li>Efficiently coordinate day-to-day tasks, ensuring they are carried out in a timely and effective manner, following the instructions of the Senior Operator.</li><li>Conduct a comprehensive and thorough handover prior to the commencement of each shift.</li><li>Assist in training new and existing personnel, following the guidance of the Operations Supervisor.</li><li>Provide assistance and support to the department as directed by the Operations Supervisor.</li><li>Assist in investigations as required.</li><li>Possess extensive knowledge and understanding of the prescribed actions to be taken in the event of an incident, following the company's Standard Operating Procedures (SOP).</li></ul>Key Skills&nbsp;<ul><li>Operational and analytical thinking.</li><li>Attention to detail.</li><li>Knowledge of Maritime Security regulations and procedures.&nbsp;</li><li>Ability to interpret departmental data.&nbsp;</li><li>Ability to support and motivate a team.&nbsp;&nbsp;&nbsp;</li><li>Strong communication, public relations, and interpersonal skills.</li><li>Teamwork and collaboration.</li><li>Observant with a high level of concentration.</li><li>Ability to demonstrate practical knowledge and problem-solving strategies.</li></ul>

CCTV Operator

We are seeking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.Responsibilities<ul><li>Answer phone calls and redirect them when necessary.</li><li>Arrange new meetings and appointments.</li><li>Communicating with local suppliers.</li><li>Booking and arranging travel, transport, and accommodation.</li><li>Organizing events and conferences.</li><li>Reminding the manager/executive of important tasks and deadlines.</li><li>Support and facilitate the completion of regular reports.</li><li>Develop and maintain a filing system.</li><li>Check frequently the levels of office supplies and place appropriate orders.</li></ul>Requirements<ul><li>Politeness</li><li>Integrity and professionalism</li><li>Excellent written and verbal Greek and English skills are necessarily</li><li>Excellent written and verbal communication skills.</li><li>Able to work under pressure.</li><li>Work permission is obligatory.</li><li>Proven work experience as a secretary or administrative assistant.</li><li>Familiarity with office organization and optimization techniques.</li><li>A high degree of multi-tasking and time management capability.</li></ul>How to apply?To apply for this vacancy, please send your CV, along with any covering letter to&nbsp;recruitment@mano-security.com.Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.

Administrative

MS Security Group, a renowned leader in maritime security, specializes in delivering comprehensive security solutions to ensure the integrity and safety of maritime assets. Our Seal Team plays a pivotal role in our mission, focusing on the protection and integrity of cargo containers from point of origin to their final destination.<ul><li>Position: Maritime Security Specialist - SealTeamLocation: Various global locations, depending on assignment.Job Type: Full-time</li></ul>&nbsp;Key Responsibilities:<ul><li>Container Integrity Checks:&nbsp;Conduct detailed inspections of clients' containers to ensure there has been no</li><li>tampering and that seals remain intact throughout the journey.</li><li>Tamper Detection:&nbsp;Utilize advanced techniques and equipment to detect any signs of tampering or unauthorized</li><li>access to cargo containers.</li><li>Seal Management:&nbsp;Apply and manage security seals, ensuring they meet international standards for cargo</li><li>security and integrity.</li><li>Documentation and Reporting:&nbsp;Maintain accurate records of inspections, findings, and actions taken; report any</li><li>irregularities or security breaches immediately.</li><li>Collaboration:&nbsp;Work closely with port authorities, clients, and shipping personnel to ensure seamless security</li><li>operations and adherence to all regulatory requirements.</li><li>Security Protocols:&nbsp;Develop and implement stringent security protocols to prevent unauthorized access and</li><li>ensure the security of cargo containers throughout their transit.</li><li>Training:&nbsp;Participate in regular training sessions to stay updated on the latest security practices and technologies</li><li>related to container security.</li></ul>Requirements:<ul><li>Experience in maritime security, logistics, or a related field, with a strong emphasis on cargo security.</li><li>Familiarity with international shipping regulations and container security standards.</li><li>Detail-oriented with the ability to identify security risks and vulnerabilities.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills, with the ability to work effectively in a team.</li><li>Willingness to travel and adapt to various maritime environments.</li><li>A valid maritime security certification or similar qualification is highly desirable.</li></ul>What We Offer:<ul><li>A competitive salary and comprehensive benefits package.</li><li>Opportunities for ongoing professional development and career advancement.</li><li>The chance to work in a dynamic, challenging environment with a dedicated team of maritime security professionals.</li><li>A role that is crucial in safeguarding the maritime logistics chain and ensuring the integrity of international trade.</li></ul>How to Apply:&nbsp;To apply for the Maritime Security Specialist - Seal Team position, please submit your resume and a coverletter detailing your experience and why you are the ideal candidate for this role. Join MS Security Group and play a vitalpart in protecting the global maritime industry.

Seal Team

MS Security is seeking a highly qualified and experienced Senior Guard to join our Cargo Security Department. The Senior Guard will be responsible for leading and supervising security operations onboard vessels to prevent drug trafficking, ensure cargo security, and maintain peace and order. This role requires strong leadership abilities, excellent communication skills, and a comprehensive understanding of security protocols and procedures in maritime environments.&nbsp;Responsibilities:<ul><li>Lead and supervise security teams in implementing access control measures and patrolling duties to prevent unauthorized access and ensure the security of cargo onboard vessels.</li><li>Conduct pre-deployment briefings to communicate mission objectives, security protocols, and emergency procedures to security team members.</li><li>Coordinate with vessel captains and crew to assess security risks, develop security plans, and implement appropriate countermeasures to prevent drug trafficking and illicit activities.</li><li>Monitor vessel movements and maintain situational awareness through continuous patrols and surveillance, responding promptly to any security incidents or breaches.</li><li>Conduct regular inspections of cargo areas, storage facilities, and access points to detect and deter potential security threats, including drug smuggling and contraband.</li><li>Train security team members on search and inspection techniques, use of security equipment, and compliance with international maritime security regulations.</li><li>Manage and maintain security equipment, including CCTV cameras, metal detectors, and communication devices, ensuring operational readiness at all times.</li><li>Liaise with government authorities, law enforcement agencies, and port officials to exchange information and coordinate security efforts in combating drug trafficking and criminal activities.</li><li>Prepare detailed incident reports and debriefings following security incidents or breaches, documenting lessons learned and recommending corrective actions to prevent recurrence.</li><li>Provide mentoring and guidance to junior security personnel, fostering a culture of professionalism, teamwork, and accountability within the security team.</li></ul>

Senior Guard (Unarmed Cargo Security)

Key Requirements<ul><li>Extensive experience and competency in the armed security sector.</li><li>Extensive experience in the maritime working environment.</li><li>Extensive experience working in high-risk areas.</li><li>Extensive Knowledge of the ISPS code and the international code of Conduct.</li><li>Extensive Knowledge of Maritime Security laws.</li><li>Ability to lead, oversee, teach, and coach.</li><li>Ability to work well in multicultural settings.</li><li>Profound ability to adapt to a changing environment</li><li>Good written and verbal communication in the English language</li><li>Ability to work away from home for long periods of time.</li><li>Able to work in rotating shifts.</li><li>Physically and mentally fit.</li><li>A valid passport and seaman discharge book.</li><li>Clean police record.</li><li>&nbsp;Yellow fever vaccination</li></ul>&nbsp;Qualification<ul><li>STCW Basic safety training (MFF, MFA, PST, PSSR).</li><li>SSO / MSO / BMP.</li><li>Military/Police background - Training in operational combat positions.</li><li>Firearms competency.</li><li>United Guards SOP Training.</li></ul>&nbsp;Main Responsibilities<ul><li>Implementing and maintaining the ship security plan, United Guards SOP, and policies.</li><li>Safeguard the lives and property of the team, crew, and vessel.</li><li>Ensure that the vessel is properly managed and secure at all times.</li><li>Keep the awareness and vigilance of the vessel surrounding according to a designated shift schedule.</li><li>Manage the immediate response team to any incident on board and in the vessel, such as piracy or terrorism.</li><li>Once the Master invokes RUF, call FCOs according to the escalation of the situation and in accordance with the SOP, RUF, and the relevant company policies (Human Rights and Code of Conduct) and keep the Master involved at all times.</li><li>Liaise with the Master, SSO, and Operations Manager on a daily basis. UG 256 Edition 3 // Rev. 0 // 24.02.2017 // Page 2 of 2</li><li>Consult the Master on any security-related matter.</li><li>Conduct constant ship security assessments with the rest of the security team.</li><li>Carry out competency reviews on Security Guards, ensuring that they are aware of what their job role entails and that they are carrying out their duties.</li><li>Maintain uninterrupted radio communication with the team.</li><li>Carry out risk assessments, inductions, and reviews for new Security Guards</li><li>Conduct and participate in security and safety drills.</li><li>Guide the ship’s crew by teaching ways to enhance the ship’s security.</li><li>Report all security incidents and concerns to the Master and the operation manager.</li><li>Report any problems with Security Guards, safety, or any other security-based problems to the company.</li><li>Ensure that the ship's security equipment is properly operated, tested, calibrated, and maintained.</li></ul>The duties of a ship security officer might change, increase, or decrease depending on the type of vessel and situation. However main duties remain the same as mentioned above.&nbsp;Key Skills<ul><li>Sound judgment.</li><li>Sense of responsibility.</li><li>Ability to work well under pressure.</li><li>Ability to handle and resolve conflicts.</li><li>Ability to work in a team and independently.</li><li>Effective listening skills.</li><li>Analytical.</li><li>Customer Oriented.</li><li>Ability to get along well with a variety of personalities and individuals.</li><li>Charisma</li></ul>&nbsp;AuxiliaryThe following person will be responsible to take the TL place in case he is incapacitated:2IC – DTL

Team Leader

MS Security is seeking dedicated and vigilant Security Guards to join our Anti-Piracy Department. Security Guards will be responsible for assisting senior security personnel in implementing security measures onboard vessels to protect against piracy and maritime threats. This role requires strong attention to detail, adherence to security protocols, and the ability to work effectively in a team environment.Security Guards will be responsible for assisting senior security personnel in implementing security measures onboard vessels to protect against piracy and maritime threats. This role requires strong attention to detail, adherence to security protocols, and the ability to work effectively in a team environment.Responsibilities:<ul><li>Assist senior security personnel in conducting pre-deployment briefings and security assessments prior to vessel transits through high-risk areas.</li><li>Monitor vessel movements and maintain watch duties to detect and deter potential security threats, including piracy attacks and unauthorized access.</li><li>Operate and maintain security equipment, such as surveillance cameras, night vision devices, and communication systems, under the guidance of senior security personnel.</li><li>Assist in the implementation of security measures, including access control, perimeter security, and response procedures, in accordance with company policies and international regulations.</li><li>Participate in security drills and exercises to enhance readiness and response capabilities in emergency situations.</li><li>Provide support during security incidents or breaches, including crowd control, evacuation procedures, and securing designated areas.</li><li>Report any security breaches, suspicious activities, or safety hazards to senior security personnel and vessel authorities promptly.</li><li>Maintain accurate records and logs of security activities, incidents, and equipment inspections as required by company policies and regulatory standards.</li><li>Participate in ongoing training and professional development programs to enhance skills and knowledge in maritime security practices and procedures.</li><li>Foster a culture of safety, security, and professionalism within the security team, promoting teamwork and effective communication among team members.</li></ul>

Security Guard

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cx optimization specialist

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insurance agent

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r&d full stack web developer

M.S. Security Group

junior paralegal

M.S. Security Group

cctv operator

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administrative

M.S. Security Group

seal team

M.S. Security Group

senior guard (unarmed cargo security)

M.S. Security Group

team leader

M.S. Security Group

security guard

M.S. Security Group