Αποθήκη / Logistics

Εμπόριο Λιανικής

Άλλο

Μεταφορές

Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

Ανθρώπινο Δυναμικό / HR

Χρηματοοικονομικά

Εστίαση

Διοίκηση Επιχειρήσεων

Εταιρικές Πωλήσεις

Marketing

ΜΜΕ / Social Media

Τέχνες / Πολιτισμός

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Aoristou

FullTime

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We are looking for a Operation Associate - Quick Commerce to join our team in Greece.You’ll be responsible for ensuring the operational success and satisfaction of our partner network across the country. You will be the face of our company in the field, travelling to partner sites to train, troubleshoot, and build strong relationships. You’ll need to bring a hands-on approach to problem-solving and a customer-centric mindset, with a proven ability to manage relationships and drive performance on the ground.You’ll collaborate closely with cross-functional teams including Tech Support, Customer Service, and the central Operations department to resolve issues and streamline daily processes. By providing direct, on-site support and expert guidance, you’ll lead initiatives that enhance partner efficiency, boost satisfaction, and create a measurable impact on our local market coverage. Our mission is to build strong, trust-based relationships with our partners, drive operational excellence in the field, enhance the partner and customer experience, and play a crucial role in strengthening our company's presence across Greece.What you’ll do:<ul><li>Travel to partner locations across Greece to onboard, train, and provide continuous support on our technology, procedures, and policies.</li><li>Act as the main point of contact for partners, troubleshooting operational issues in collaboration with Tech Support and Customer Service.</li><li>Develop and maintain strong relationships with partner stakeholders and store managers, acting as a trusted advisor.</li><li>Identify, report, and propose solutions for performance and operational challenges to the Operations department.</li><li>Track partner performance metrics and create organized reports to provide actionable insights based on company goals.</li><li>Dive deep into day-to-day issues to conduct root cause analysis and ensure long-term solutions are implemented effectively.</li></ul> What you need to be successful <ul><li>Proven experience in Field Operations, Account Management, or a similar role, with a track record of managing external partners.</li><li>A strong customer-centric mindset and exceptional service skills.</li><li>Proficiency in all Microsoft Office applications and related software.</li><li>Excellent analytical and problem-solving skills with a curious, detail-oriented approach.</li><li>Exceptional communication and interpersonal skills, with the ability to build trust and rapport.</li><li>Strong organizational and reporting skills, with the ability to manage priorities effectively.</li><li>Fluency in Greek and English.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Operations Associate - Quick Commerce

We are looking for a Senior Operations Excellence Manager - efood market to join our Quick Commerce Operations Division. You’ll be responsible for streamlining processes, improving performance, and reducing costs while enhancing quality across efood market operations. You’ll need to bring strong expertise in process optimization, data analysis, and performance management, with a proven ability to lead initiatives that directly impact profitability and serviceability. You’ll collaborate closely with cross-functional teams including Supply Chain, Commercial, Product-Tech, and BI, driving operational scalability and long-term growth. By applying Kaizen, Lean, and other continuous improvement methodologies, you’ll lead initiatives that boost efficiency and create measurable impact across the business. Our mission is to ensure operational efficiency, foster employee development, enhance customer satisfaction, optimize costs, and drive continuous improvement at scale. What you’ll do •⁠ Identify opportunities to automate tasks and simplify daily operations through new tools and methods. •⁠ Map end-to-end workflows and standardize SOPs across functions. •⁠ Conduct root cause analysis to address operational inefficiencies, reduce delays and errors, and evaluate outcomes. •⁠ Lead process optimization projects using Lean, Six Sigma, 5S, or Kaizen methodologies. •⁠ Define, track, and analyze KPIs; build operational performance dashboards and reports. •⁠ Conduct performance reviews and provide actionable insights to leadership. •⁠ Design and deliver training programs to enhance operational skills and build a culture of continuous improvement. •⁠ Mentor team members in operational excellence practices and tools. •⁠ Use data analytics to identify trends, inform decisions, and prepare comprehensive reports for senior management. •⁠ Collaborate with stakeholders across Supply Chain, Commercial, Product-Tech, and BI to align process improvements with business strategy. •⁠ Lead transformation initiatives tied to the Target Operating Model (e.g., site launches, new or upgraded systems such as WMS, TMS, IM). •⁠ Develop business cases for operational investments and evaluate ROI. •⁠ Contribute to budget preparation, manage costs for performance improvement initiatives, and recommend actions to optimize profitability. What you need to be successful •⁠ Bachelor’s Degree in Business Administration, Operations Management, or a related field (Master’s degree preferred). •⁠ 5+ years of experience in operations management and process improvement, with a proven record of driving operational excellence initiatives. •⁠ Strong knowledge of Lean, Six Sigma, 5S, Kaizen, or similar methodologies. •⁠ Excellent analytical, problem-solving, and project management skills. •⁠ Proficiency in data analysis tools and software (Excel, Tableau, or similar). •⁠ Exceptional communication and interpersonal skills, with fluency in English (Greek will be considered an asset). Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li></ul>&nbsp;

Senior Operations Excellence Manager (efood market)

We’re looking for a Product Manager to lead critical customer-facing touchpoints that build trust, satisfaction, and a seamless post-order experience. These areas may sit outside the direct conversion funnel, but they play a vital role in brand perception, customer retention, and overall happiness.You’ll own and evolve the product strategy for key areas such as:<ul><li>Promised Delivery Times &amp; Order Tracking</li><li>Help Center &amp; Customer Support Flows</li><li>User Reviews &amp; Ratings</li><li>Social Proof Elements</li><li>Content &amp; Messaging that drive confidence and transparency</li></ul>Finally, you’ll collaborate closely with design, engineering, data, operations, and customer support teams to shape a more human, helpful, and trustworthy experience for every customer,ensuring our platform continues to delight long after checkout.What you’ll be doing:<ul><li>Define and drive the product vision and roadmap for customer experience touchpoints beyond the checkout funnel</li><li>Lead discovery to deeply understand user needs, pain points, and expectations</li><li>Collaborate with Customer Support, Logistics, Operations, and Marketing teams to align initiatives and identify improvement opportunities</li><li>Design and ship features that improve:<ul><li>User trust in promised delivery times</li><li>Self-service resolution via help centers</li><li>Value and credibility via user-generated content (ratings, reviews, social proof)</li><li>Confidence through contextual and timely content</li></ul></li><li>Use data and experimentation to guide decisions and measure success</li><li>Ensure your domain supports long-term user retention and platform trust</li></ul> What you need to be successful <ul><li>3–5 years of product management experience (preferably in B2C or marketplace apps)</li><li>Proven track record of building customer-facing products that improve experience and retention</li><li>Strong product discovery skills and user empathy</li><li>Data-informed but not data-blind—you balance qualitative and quantitative insights</li><li>Excellent collaboration and communication skills across cross-functional teams</li><li>Comfort working in fast-paced, iterative environments</li></ul>Nice to Have:<ul><li>Experience with food delivery, marketplaces, or logistics-heavy platforms</li><li>Familiarity with content strategy or customer support productsExperience improving NPS, CSAT, or related customer satisfaction metrics</li></ul>

Product Manager: Customer Experience

We are seeking a passionate and dedicated&nbsp;Senior Category Manager&nbsp;to join our team. In this role, you will lead the strategic development and management of specific product categories, driving growth and enhancing customer satisfaction. Your contributions will play a vital part in optimizing our assortment, pricing, and promotional strategies.Key Responsibilities<ul><li>Retail Category Management: &nbsp;<ul><li>Negotiate and finalize service agreements with suppliers, encompassing product listings, planograms, fixtures (e.g., refrigeration units), and promotional activities. &nbsp;</li><li>Oversee the implementation of these agreements across approximately 500 retail outlets, ensuring consistency and effectiveness. &nbsp;</li><li>Collaborate with suppliers to develop and execute advertising and promotional campaigns that drive category performance. &nbsp;</li></ul></li><li>Wholesale Category Management: &nbsp;<ul><li>Establish and maintain supplier relationships, negotiating terms and conditions that align with company objectives. &nbsp;</li><li>Coordinate with Finance and Operations teams to ensure seamless integration of supplier agreements into the broader business framework &nbsp;</li></ul></li><li>Assortment Strategy: &nbsp;<ul><li>Define and manage the product assortment for assigned categories, making data-driven decisions to optimize the product mix. &nbsp;</li><li>Monitor market trends and consumer behavior to adjust assortment strategies proactively. &nbsp;</li></ul></li><li>Cross-Functional Collaboration: &nbsp;<ul><li>Work closely with internal departments, including Marketing, Sales, Finance, and Operations, to align category strategies with overall business goals.</li><li>Lead and mentor a team of category managers and analysts, fostering a culture of collaboration and continuous improvement.</li></ul></li></ul>&nbsp; What you need to be successful <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree is a plus. &nbsp;</li><li>Proven experience as a Category Manager or in a similar role, with a track record of developing and implementing successful category strategies. &nbsp;</li><li>Strong analytical skills and proficiency in market research and data analysis techniques. &nbsp;</li><li>Excellent negotiation and vendor management skills, with the ability to build and maintain strong relationships. &nbsp;</li><li>Exceptional communication and interpersonal skills, capable of influencing and collaborating across all organizational levels.</li></ul>

Senior Category Manager

We’re looking for a&nbsp;Category Manager&nbsp;who thrives in a fast-paced environment and brings a sharp commercial instinct to every decision. In this role, you’ll be at the heart of shaping our product offering—balancing data, diving deep into market insights, and supplier relationships to build a category mix that not only performs but delights. If you have a strong sense of ownership, love solving complex challenges, and always keep the shopper in focus, this is your next opportunity.&nbsp;What you 'll do:<ul><li>Manage Product Category Mix (Evaluates, Manages Changes)</li><li>Monitor &amp; ensure adherence to Pricing Policy</li><li>Manage Product Category Promotional Plan (plan, negotiate &amp; secure agreements with suppliers, evaluate, communicate with suppliers regarding performance)</li><li>Participate in manage corrective actions for high inventory levels</li><li>Participate in monitoring product category targets (Sales, Profitability) and in managing corrective actions</li><li>Conduct negotiations with suppliers &amp; "close" commercial Agreements</li><li>Monitor competition &amp; market trends at the product category level.</li><li>Participate in defining the annual category strategy.</li><li>Evaluate and create new consumption destinations/occasions.</li></ul> What you need to be successful <ul><li>3 years of prior experience as a Category Manager or&nbsp;Buyer (Ideally on a Food Retailer)</li><li>University Graduate in Economics or a Science-related field</li><li>Excellent knowledge of Excel</li><li>Excellent verbal and written communication skills in both Greek and English</li><li>Ability to negotiate and create collaborations with a long-term plan</li><li>Focus on achieving qualitative and quantitative goals</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>&nbsp;Life @efood:At efood, no day is the same as the day before! &nbsp;At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions &amp; exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Category Manager (efood market)

We are seeking a dedicated Category Manager to join our team! In this role, you will manage specific product categories, focusing on smaller suppliers, and support the Senior Category Manager in handling major supplier relationships. Your contributions will be vital in optimizing our product assortment, pricing, and promotional strategies to enhance customer satisfaction and drive growth.Key Responsibilities<ul><li>Retail Category Management: &nbsp;<ul><li>Negotiate and finalize service agreements with smaller suppliers, including product listings, planograms, fixtures and promotional activities. &nbsp;</li><li>Implement and monitor these agreements across our retail outlets, ensuring consistency and effectiveness. &nbsp;</li><li>Collaborate with suppliers to develop and execute advertising and promotional campaigns that drive category performance. &nbsp;</li></ul></li><li>Wholesale Category Support: &nbsp;<ul><li>Assist the Senior Category Manager in establishing and maintaining relationships with major suppliers, contributing to negotiations and contract management. &nbsp;</li><li>Coordinate with Finance and Operations teams to ensure seamless integration of supplier agreements into the broader business. &nbsp;</li></ul></li><li>Assortment Strategy: &nbsp;<ul><li>Support in defining and managing the product assortment for assigned categories, making data-driven decisions to optimize the product mix. &nbsp;</li><li>Monitor market trends and consumer behavior to adjust assortment strategies proactively. &nbsp;</li></ul></li><li>Cross-Functional Collaboration: &nbsp;<ul><li>Work closely with internal departments, including Marketing, Sales, Finance, and Operations, to align category strategies with overall business goals.</li><li>Provide insights and support to the Senior Category Manager in developing long-term category plans.</li></ul></li></ul> What you need to be successful <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience as a Category Manager or in a similar role, with a track record of developing and implementing successful category strategies.</li><li>Strong analytical skills and proficiency in market research and data analysis techniques.</li><li>Excellent negotiation and vendor management skills, with the ability to build and maintain strong relationships.</li><li>Exceptional communication and interpersonal skills, capable of influencing and collaborating across all organizational levels.</li></ul>

Category Manager

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