Αποθήκη / Logistics

Ανθρώπινο Δυναμικό / HR

Πληροφορική

Άλλο

Marketing

Εμπόριο Λιανικής

Εταιρικές Πωλήσεις

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

We are looking for a Operation Associate - Quick Commerce to join our team in Greece.You’ll be responsible for ensuring the operational success and satisfaction of our partner network across the country. You will be the face of our company in the field, travelling to partner sites to train, troubleshoot, and build strong relationships. You’ll need to bring a hands-on approach to problem-solving and a customer-centric mindset, with a proven ability to manage relationships and drive performance on the ground.You’ll collaborate closely with cross-functional teams including Tech Support, Customer Service, and the central Operations department to resolve issues and streamline daily processes. By providing direct, on-site support and expert guidance, you’ll lead initiatives that enhance partner efficiency, boost satisfaction, and create a measurable impact on our local market coverage. Our mission is to build strong, trust-based relationships with our partners, drive operational excellence in the field, enhance the partner and customer experience, and play a crucial role in strengthening our company's presence across Greece.What you’ll do:<ul><li>Travel to partner locations across Greece to onboard, train, and provide continuous support on our technology, procedures, and policies.</li><li>Act as the main point of contact for partners, troubleshooting operational issues in collaboration with Tech Support and Customer Service.</li><li>Develop and maintain strong relationships with partner stakeholders and store managers, acting as a trusted advisor.</li><li>Identify, report, and propose solutions for performance and operational challenges to the Operations department.</li><li>Track partner performance metrics and create organized reports to provide actionable insights based on company goals.</li><li>Dive deep into day-to-day issues to conduct root cause analysis and ensure long-term solutions are implemented effectively.</li></ul> What you need to be successful <ul><li>Proven experience in Field Operations, Account Management, or a similar role, with a track record of managing external partners.</li><li>A strong customer-centric mindset and exceptional service skills.</li><li>Proficiency in all Microsoft Office applications and related software.</li><li>Excellent analytical and problem-solving skills with a curious, detail-oriented approach.</li><li>Exceptional communication and interpersonal skills, with the ability to build trust and rapport.</li><li>Strong organizational and reporting skills, with the ability to manage priorities effectively.</li><li>Fluency in Greek and English.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Operations Associate - Quick Commerce

We are looking for a Senior Operations Excellence Manager - efood market to join our Quick Commerce Operations Division. You’ll be responsible for streamlining processes, improving performance, and reducing costs while enhancing quality across efood market operations. You’ll need to bring strong expertise in process optimization, data analysis, and performance management, with a proven ability to lead initiatives that directly impact profitability and serviceability. You’ll collaborate closely with cross-functional teams including Supply Chain, Commercial, Product-Tech, and BI, driving operational scalability and long-term growth. By applying Kaizen, Lean, and other continuous improvement methodologies, you’ll lead initiatives that boost efficiency and create measurable impact across the business. Our mission is to ensure operational efficiency, foster employee development, enhance customer satisfaction, optimize costs, and drive continuous improvement at scale. What you’ll do •⁠ Identify opportunities to automate tasks and simplify daily operations through new tools and methods. •⁠ Map end-to-end workflows and standardize SOPs across functions. •⁠ Conduct root cause analysis to address operational inefficiencies, reduce delays and errors, and evaluate outcomes. •⁠ Lead process optimization projects using Lean, Six Sigma, 5S, or Kaizen methodologies. •⁠ Define, track, and analyze KPIs; build operational performance dashboards and reports. •⁠ Conduct performance reviews and provide actionable insights to leadership. •⁠ Design and deliver training programs to enhance operational skills and build a culture of continuous improvement. •⁠ Mentor team members in operational excellence practices and tools. •⁠ Use data analytics to identify trends, inform decisions, and prepare comprehensive reports for senior management. •⁠ Collaborate with stakeholders across Supply Chain, Commercial, Product-Tech, and BI to align process improvements with business strategy. •⁠ Lead transformation initiatives tied to the Target Operating Model (e.g., site launches, new or upgraded systems such as WMS, TMS, IM). •⁠ Develop business cases for operational investments and evaluate ROI. •⁠ Contribute to budget preparation, manage costs for performance improvement initiatives, and recommend actions to optimize profitability. What you need to be successful •⁠ Bachelor’s Degree in Business Administration, Operations Management, or a related field (Master’s degree preferred). •⁠ 5+ years of experience in operations management and process improvement, with a proven record of driving operational excellence initiatives. •⁠ Strong knowledge of Lean, Six Sigma, 5S, Kaizen, or similar methodologies. •⁠ Excellent analytical, problem-solving, and project management skills. •⁠ Proficiency in data analysis tools and software (Excel, Tableau, or similar). •⁠ Exceptional communication and interpersonal skills, with fluency in English (Greek will be considered an asset). Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li></ul>&nbsp;

Senior Operations Excellence Manager (efood market)

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operations associate - quick commerce

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senior operations excellence manager (efood market)

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