Αποθήκη / Logistics

Εμπόριο Λιανικής

Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

Άλλο

Μεταφορές

Χρηματοοικονομικά

Εστίαση

Διοίκηση Επιχειρήσεων

ΜΜΕ / Social Media

Ανθρώπινο Δυναμικό / HR

Τέχνες / Πολιτισμός

Marketing

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

We’re looking for a Product Manager to lead critical customer-facing touchpoints that build trust, satisfaction, and a seamless post-order experience. These areas may sit outside the direct conversion funnel, but they play a vital role in brand perception, customer retention, and overall happiness.You’ll own and evolve the product strategy for key areas such as:<ul><li>Promised Delivery Times &amp; Order Tracking</li><li>Help Center &amp; Customer Support Flows</li><li>User Reviews &amp; Ratings</li><li>Social Proof Elements</li><li>Content &amp; Messaging that drive confidence and transparency</li></ul>Finally, you’ll collaborate closely with design, engineering, data, operations, and customer support teams to shape a more human, helpful, and trustworthy experience for every customer,ensuring our platform continues to delight long after checkout.What you’ll be doing:<ul><li>Define and drive the product vision and roadmap for customer experience touchpoints beyond the checkout funnel</li><li>Lead discovery to deeply understand user needs, pain points, and expectations</li><li>Collaborate with Customer Support, Logistics, Operations, and Marketing teams to align initiatives and identify improvement opportunities</li><li>Design and ship features that improve:<ul><li>User trust in promised delivery times</li><li>Self-service resolution via help centers</li><li>Value and credibility via user-generated content (ratings, reviews, social proof)</li><li>Confidence through contextual and timely content</li></ul></li><li>Use data and experimentation to guide decisions and measure success</li><li>Ensure your domain supports long-term user retention and platform trust</li></ul> What you need to be successful <ul><li>3–5 years of product management experience (preferably in B2C or marketplace apps)</li><li>Proven track record of building customer-facing products that improve experience and retention</li><li>Strong product discovery skills and user empathy</li><li>Data-informed but not data-blind—you balance qualitative and quantitative insights</li><li>Excellent collaboration and communication skills across cross-functional teams</li><li>Comfort working in fast-paced, iterative environments</li></ul>Nice to Have:<ul><li>Experience with food delivery, marketplaces, or logistics-heavy platforms</li><li>Familiarity with content strategy or customer support productsExperience improving NPS, CSAT, or related customer satisfaction metrics</li></ul>

Product Manager: Customer Experience

Are you passionate about customer experience, data, and service quality? Do you get excited about diving into root causes, spotting patterns, and helping teams grow through meaningful insights?We’re on the lookout for a Quality Assurance (QA) Associate to join our high-performing Customer Experience team at efood!In this role, you’ll play a key part in improving the quality of support provided by our customer-facing teams. From conducting audits and investigating CSAT issues, to leading root cause analyses and shaping feedback, your work will have a direct impact on how thousands of people experience efood.&nbsp;What you’ll be doing:<ul><li>Monitor and evaluate interactions between our agents and customers, ensuring quality standards are consistently met</li><li>Provide data-driven, actionable feedback to help operations agents improve performance</li><li>Utilize AI-powered tools to enhance QA tactics, streamline evaluations and dive deeper into customers feedback</li><li>Analyze audit results and CSAT trends to identify patterns, opportunities, and root causes</li><li>Lead Root Cause Analyses (RCA) on customer satisfaction (CSAT) issues and escalate recurring problems to stakeholders</li><li>Prepare and share monthly CSAT reports and quality insights with business and operations leaders</li><li>Participate in calibration sessions with QA peers to maintain fairness and consistency in evaluations</li><li>Support new agents or teams via ad hoc shadowing during high-impact moments</li><li>Contribute to a positive quality culture by collaborating with cross-functional teams and staying current with QA practices</li></ul>As part of the QA Team, you will directly contribute to the success of our service strategy by ensuring that our operational teams deliver upbeat, consistent, and customer-centric experiences What you need to be successful <ul><li>Bachelor's degree in Business Administration or Education or related field</li><li>Experience of at least 1 year in Customer care and/or Quality for customer care departments&nbsp;</li><li>Strong computer skills including MS Office, Google Workspace, customer service software, and tools</li><li>Familiarity with QA platforms: Playvox, Scorebuddy, Klaus, Maestro, Observe.ai</li><li>Experience with AI tools to support quality assurance, customer experience insights and sentiment analysis</li><li>Ability to interpret QA and CSAT data, experience with Excel, Google Sheets, or basic SQL</li><li>Familiarity with tools like Zendesk, Salesforce, Freshdesk, and Genesys</li><li>Fluency in English (spoken &amp; written), additional languages are a plus</li></ul>

QA Associate (Customer Care)

We are seeking a dedicated Category Manager to join our team! In this role, you will manage specific product categories, focusing on smaller suppliers, and support the Senior Category Manager in handling major supplier relationships. Your contributions will be vital in optimizing our product assortment, pricing, and promotional strategies to enhance customer satisfaction and drive growth.Key Responsibilities<ul><li>Retail Category Management: &nbsp;<ul><li>Negotiate and finalize service agreements with smaller suppliers, including product listings, planograms, fixtures and promotional activities. &nbsp;</li><li>Implement and monitor these agreements across our retail outlets, ensuring consistency and effectiveness. &nbsp;</li><li>Collaborate with suppliers to develop and execute advertising and promotional campaigns that drive category performance. &nbsp;</li></ul></li><li>Wholesale Category Support: &nbsp;<ul><li>Assist the Senior Category Manager in establishing and maintaining relationships with major suppliers, contributing to negotiations and contract management. &nbsp;</li><li>Coordinate with Finance and Operations teams to ensure seamless integration of supplier agreements into the broader business. &nbsp;</li></ul></li><li>Assortment Strategy: &nbsp;<ul><li>Support in defining and managing the product assortment for assigned categories, making data-driven decisions to optimize the product mix. &nbsp;</li><li>Monitor market trends and consumer behavior to adjust assortment strategies proactively. &nbsp;</li></ul></li><li>Cross-Functional Collaboration: &nbsp;<ul><li>Work closely with internal departments, including Marketing, Sales, Finance, and Operations, to align category strategies with overall business goals.</li><li>Provide insights and support to the Senior Category Manager in developing long-term category plans.</li></ul></li></ul> What you need to be successful <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience as a Category Manager or in a similar role, with a track record of developing and implementing successful category strategies.</li><li>Strong analytical skills and proficiency in market research and data analysis techniques.</li><li>Excellent negotiation and vendor management skills, with the ability to build and maintain strong relationships.</li><li>Exceptional communication and interpersonal skills, capable of influencing and collaborating across all organizational levels.</li></ul>

Category Manager

We are seeking a passionate and dedicated&nbsp;Senior Category Manager&nbsp;to join our team. In this role, you will lead the strategic development and management of specific product categories, driving growth and enhancing customer satisfaction. Your contributions will play a vital part in optimizing our assortment, pricing, and promotional strategies.Key Responsibilities<ul><li>Retail Category Management: &nbsp;<ul><li>Negotiate and finalize service agreements with suppliers, encompassing product listings, planograms, fixtures (e.g., refrigeration units), and promotional activities. &nbsp;</li><li>Oversee the implementation of these agreements across approximately 500 retail outlets, ensuring consistency and effectiveness. &nbsp;</li><li>Collaborate with suppliers to develop and execute advertising and promotional campaigns that drive category performance. &nbsp;</li></ul></li><li>Wholesale Category Management: &nbsp;<ul><li>Establish and maintain supplier relationships, negotiating terms and conditions that align with company objectives. &nbsp;</li><li>Coordinate with Finance and Operations teams to ensure seamless integration of supplier agreements into the broader business framework &nbsp;</li></ul></li><li>Assortment Strategy: &nbsp;<ul><li>Define and manage the product assortment for assigned categories, making data-driven decisions to optimize the product mix. &nbsp;</li><li>Monitor market trends and consumer behavior to adjust assortment strategies proactively. &nbsp;</li></ul></li><li>Cross-Functional Collaboration: &nbsp;<ul><li>Work closely with internal departments, including Marketing, Sales, Finance, and Operations, to align category strategies with overall business goals.</li><li>Lead and mentor a team of category managers and analysts, fostering a culture of collaboration and continuous improvement.</li></ul></li></ul>&nbsp; What you need to be successful <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree is a plus. &nbsp;</li><li>Proven experience as a Category Manager or in a similar role, with a track record of developing and implementing successful category strategies. &nbsp;</li><li>Strong analytical skills and proficiency in market research and data analysis techniques. &nbsp;</li><li>Excellent negotiation and vendor management skills, with the ability to build and maintain strong relationships. &nbsp;</li><li>Exceptional communication and interpersonal skills, capable of influencing and collaborating across all organizational levels.</li></ul>

Senior Category Manager

We’re looking for a&nbsp;Category Manager&nbsp;who thrives in a fast-paced environment and brings a sharp commercial instinct to every decision. In this role, you’ll be at the heart of shaping our product offering—balancing data, diving deep into market insights, and supplier relationships to build a category mix that not only performs but delights. If you have a strong sense of ownership, love solving complex challenges, and always keep the shopper in focus, this is your next opportunity.&nbsp;What you 'll do:<ul><li>Manage Product Category Mix (Evaluates, Manages Changes)</li><li>Monitor &amp; ensure adherence to Pricing Policy</li><li>Manage Product Category Promotional Plan (plan, negotiate &amp; secure agreements with suppliers, evaluate, communicate with suppliers regarding performance)</li><li>Participate in manage corrective actions for high inventory levels</li><li>Participate in monitoring product category targets (Sales, Profitability) and in managing corrective actions</li><li>Conduct negotiations with suppliers &amp; "close" commercial Agreements</li><li>Monitor competition &amp; market trends at the product category level.</li><li>Participate in defining the annual category strategy.</li><li>Evaluate and create new consumption destinations/occasions.</li></ul> What you need to be successful <ul><li>3 years of prior experience as a Category Manager or&nbsp;Buyer (Ideally on a Food Retailer)</li><li>University Graduate in Economics or a Science-related field</li><li>Excellent knowledge of Excel</li><li>Excellent verbal and written communication skills in both Greek and English</li><li>Ability to negotiate and create collaborations with a long-term plan</li><li>Focus on achieving qualitative and quantitative goals</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>&nbsp;Life @efood:At efood, no day is the same as the day before! &nbsp;At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions &amp; exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Category Manager (efood market)

Job Ads Ελλάδα, Efood

product manager: customer experience

efood

qa associate (customer care)

efood

category manager

efood

senior category manager

efood

category manager (efood market)

efood