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The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across 21 countries can order their groceries and have them delivered to their doorstep at lightspeed! Reporting to the Head of Category Management of Wolt Market Greece, the Category Manager is responsible for building and managing the assortment and trading plan, including pricing and promotions. The role also involves developing strong relationships with suppliers and taking full ownership of category performance across assigned categories in the Greek market.The Category Manager works closely with Wolt Market stores to ensure the right assortment on every location, Content team, and Supply Chain to ensure that there is always stock. The person also works with retail partners to ensure constant optimisation of trading performance. Other key stakeholders include operations, marketing, and data teams to define and develop all necessary reporting, data models, tools and products to drive category performance in local stores. You’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day. We’re offering a fixed-term opportunity until May 2027 that will create a long-lasting impact, along with a competitive salary and Wolt benefits.What you’ll be doing:<ul><li>Having full ownership of assigned category performance, including forecasting, monitoring, reporting on the business.&nbsp;</li><li>Contributing to driving projects and trading strategy to achieve business goals.</li><li>Defining and continuously updating Wolt Market’s assortment at a store level to meet customer needs and optimise order economics.</li><li>Leading effective negotiations with suppliers to establish joint goals, improve cost structure, and sustainably grow the P&amp;L.</li><li>Influencing the design of the categories, as well as contributing to new product groups and improving the customer experience to deliver growth.</li><li>Creating business plans for new opportunities and developing and executing project plans for the launch of new features, incorporating merchandising and pricing strategies.</li><li>Working cross-functionally with counterparts across in-stock management, marketing, finance, and retail systems to operate and grow the business.</li><li>Continually improving and automating manual processes to enable the team to scale better as the business grows.</li></ul>Our humble expectations<ul><li>Three (3) years of solid experience in category management, with a proven track record of delivering results.</li><li>Background in online grocery, traditional grocery retail, or e-commerce, ideally in fast-paced or scaling environments.</li><li>Strong communication skills and experience in negotiating with both internal and external stakeholders.</li><li>Excellent analytical skills.</li><li>Ability to think both strategically and operationally, with strong attention to detail.</li><li>Professional English and Greek is a must</li></ul>

Category Manager (WM) (Fixed-Term Contract)

As part of our South Region (Greece, Malta, Cyprus, Albania, Kosovo, Kazakhstan, Georgia, Azerbaijan, Uzbekistan), we’re looking for a Head of Courier Strategy &amp; Innovation to help us chart the course for sustainable growth, scale new initiatives, and bring innovation to life. This role sits at the intersection of strategy, operations, and technology, with a special focus on embedding new technologies across the business to unlock efficiency and customer value.What you’ll be doingThis role is all about driving initiatives and innovations across diverse markets while ensuring Wolt remains agile and forward-thinking. You’ll partner with the rest of the South Ops functions, global functions, and external stakeholders to identify opportunities, pilot new initiatives, and scale what works.Day-to-day in this role you’ll:<ul><li>Plan, develop and execute sustainability initiatives.</li><li>Lead strategic projects across multiple markets, ensuring alignment and knowledge-sharing.</li><li>Drive innovation pilots (e.g. new business models, automation, AI applications) and oversee their rollout across the region.</li><li>Identify key areas of improvement in terms of efficiency, customer experience and propose scalable actions across all markets.</li><li>Work closely with the other South Ops teams (Supply, Efficiency, Quality, Experience) to ensure scalability and consistency.</li><li>Communicate with legal authorities and respond to official requests, while proactively monitoring regulatory and legal developments that may impact Wolt’s operations across the region.</li></ul>Our humble expectations<ul><li>5+ years of experience in strategy, operations, consulting or leadership roles in high-growth environments.</li><li>Proven track record of driving cross-functional projects and delivering measurable impact.</li><li>Strong analytical and financial acumen, with the ability to turn insights into action.</li><li>Fluency in both English and Greek languages.</li><li>Experience working with AI/ML tools, or a keen interest in leveraging them for business transformation.</li><li>A collaborative leader who thrives in fast-paced, ambiguous environments.</li><li>Excellent project management and execution capabilities.</li></ul>What we offer<ul><li>Shape the future of one of the fastest-growing regions within Wolt and DoorDash.</li><li>Work on diverse challenges across multiple countries, cultures, and business models.</li><li>Drive high-impact initiatives and see your ideas come to life at scale.</li><li>Be at the forefront of AI adoption in one of the world’s leading tech companies.</li><li>Collaborate with smart, motivated colleagues across markets and functions.</li><li>Enjoy the benefits of working in a global company while having the autonomy of a regional role.</li></ul>

Head of Courier Strategy & Innovation, South Region

Now, we’re looking for a Senior Product Marketing Manager to join our Global B2B Marketing team, focusing on bringing our B2B products to market globally. This is a chance to make a meaningful impact by helping our partners grow and shaping how our products are positioned across multiple markets.What you’ll be doingAs Senior Product Marketing Manager, you’ll work at the intersection of product, sales, and marketing to bring new and existing B2B products to market and drive adoption, with emphasis on Wolt’s advertising suite of products. You’ll help craft compelling stories around our products, enable our commercial teams with the right tools, and uncover opportunities for growth and cross-sell.Day-to-day in this role you’ll<ul><li>Develop and refine product positioning and messaging that resonate with key audiences and align with business goals.</li><li>Develop sales enablement materials and product training to ensure successful adoption.</li><li>Create and execute go-to-market plans for new features and product launches.</li><li>Partner with product, sales, and marketing teams to drive adoption and awareness across markets.</li><li>Turn complex product capabilities into simple, engaging stories that win over both business owners and senior executives.</li><li>Conduct market and competitive research to identify opportunities and trends.</li><li>Collaborate with content and demand generation teams to build impactful campaigns and materials.</li><li>Track product performance and customer feedback, turning insights into actionable improvements.</li><li>Manage, develop, mentor, and lead a team of B2B product marketing managers</li></ul>Our humble expectations<ul><li>Very strong experience in product marketing, ideally within B2B tech, Adtech, Advertising, SaaS, or marketplace environments.</li><li>Very strong proficiency in creating sales enablement material and marketing collateral, at a global scale, efficiently.&nbsp;</li><li>Proven ability to take products to market and manage cross-functional GTM projects.</li><li>Strong storytelling and communication skills—able to translate technical features into customer benefits.</li><li>Data-driven and strategic mindset, with strong project management skills.</li><li>Experience working with sales, marketing, and product teams across global or regional markets.</li><li>A positive, proactive attitude and comfort working in a fast-paced, evolving environment.</li><li>Excellent written and spoken English.</li></ul>What we offer<ul><li>The opportunity to build something meaningful and global, surrounded by kind and ambitious people.</li><li>A chance to shape how Wolt’s B2B products reach and impact businesses across markets.</li><li>Lots of learning, growth, and ownership in a high-growth tech environment.</li><li>Competitive salary and benefits, including eligibility for our long-term incentive plan.</li><li>A genuinely supportive culture that values diversity, curiosity, and getting better every day.</li></ul>

Senior B2B Product Marketing Manager

Now, we’re looking for a Senior Product Marketing Manager to join our Global B2B Marketing team, focusing on bringing our B2B products to market globally. This is a chance to make a meaningful impact by helping our partners grow and shaping how our products are positioned across multiple markets.What you’ll be doingAs Senior Product Marketing Manager, you’ll work at the intersection of product, sales, and marketing to bring new and existing B2B products to market and drive adoption, with emphasis on Wolt’s advertising suite of products. You’ll help craft compelling stories around our products, enable our commercial teams with the right tools, and uncover opportunities for growth and cross-sell.Day-to-day in this role you’ll<ul><li>Develop and refine product positioning and messaging that resonate with key audiences and align with business goals.</li><li>Develop sales enablement materials and product training to ensure successful adoption.</li><li>Create and execute go-to-market plans for new features and product launches.</li><li>Partner with product, sales, and marketing teams to drive adoption and awareness across markets.</li><li>Turn complex product capabilities into simple, engaging stories that win over both business owners and senior executives.</li><li>Conduct market and competitive research to identify opportunities and trends.</li><li>Collaborate with content and demand generation teams to build impactful campaigns and materials.</li><li>Track product performance and customer feedback, turning insights into actionable improvements.</li><li>Manage, develop, mentor, and lead a team of B2B product marketing managers</li></ul>Our humble expectations<ul><li>Very strong experience in product marketing, ideally within B2B tech, Adtech, Advertising, SaaS, or marketplace environments.</li><li>Very strong proficiency in creating sales enablement material and marketing collateral, at a global scale, efficiently.&nbsp;</li><li>Proven ability to take products to market and manage cross-functional GTM projects.</li><li>Strong storytelling and communication skills—able to translate technical features into customer benefits.</li><li>Data-driven and strategic mindset, with strong project management skills.</li><li>Experience working with sales, marketing, and product teams across global or regional markets.</li><li>A positive, proactive attitude and comfort working in a fast-paced, evolving environment.</li><li>Excellent written and spoken English.</li></ul>What we offer<ul><li>The opportunity to build something meaningful and global, surrounded by kind and ambitious people.</li><li>A chance to shape how Wolt’s B2B products reach and impact businesses across markets.</li><li>Lots of learning, growth, and ownership in a high-growth tech environment.</li><li>Competitive salary and benefits, including eligibility for our long-term incentive plan.</li><li>A genuinely supportive culture that values diversity, curiosity, and getting better every day.</li></ul>

Senior B2B Product Marketing Manager (m/f/d)

Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!Essential Duties and ResponsibilitiesTeam Leadership and Management:<ul><li>Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.</li><li>Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.</li><li>Scheduling of part-time team members in our internal scheduling tool.</li></ul>Strategic Content Management:<ul><li>Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.</li><li>Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.</li><li>Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.</li><li>Identify and implement improvement needs for our internal knowledge base</li></ul>Project Implementation and Rollout:<ul><li>Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.</li><li>Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.</li><li>Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.</li></ul>Stakeholder Collaboration:<ul><li>Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.</li><li>Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.</li></ul>Skills and Competencies<ul><li>Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.</li><li>Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.</li><li>Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.</li><li>Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.</li><li>Analytical &amp; Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.</li><li>Ownership &amp; Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.</li><li>Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.</li></ul>

Regional Content Manager

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

Workforce Management Global Intraday Lead

Are you a CRM enthusiast and have experience in managing and executing campaigns? Do you have an analytical eye when it comes to evaluating campaign performance? If this sounds like you, we’d love to chat!What you’ll be doingAs a CRM Specialist at Wolt, you’ll play a key role in shaping how millions of users experience our brand through personalized, data-driven communication. You’ll manage CRM initiatives across multiple markets - turning insights into impactful campaigns that drive engagement, retention, and growth.Day-to-day in this role, you’ll:<ul><li>Plan, build, and execute automated and ad-hoc CRM campaigns across email, push, and in-app channels.</li><li>Collaborate with local and global marketing teams to align campaigns with business goals and ensure strong localization.</li><li>Analyze campaign performance, extract insights, and recommend actionable improvements.</li><li>Use AI and automation tools to optimize segmentation, content, and timing for smarter, faster execution.</li><li>Continuously test, learn, and share best practices to enhance CRM performance and customer experience across markets.</li></ul>Our humble expectations<ul><li>2–3 years of experience working in CRM, preferably in tech, eCommerce, or on-demand services.</li><li>Hands-on experience with CRM tools such as Iterable, Salesforce, Braze, or similar.</li><li>Solid understanding of automated lifecycle campaigns and multi-channel communication (email, push, in-app).</li><li>Strong analytical mindset - confident in reading data, identifying insights, and making data-driven decisions.</li><li>Great communication and stakeholder management skills - you’ll work closely with multiple markets and teams.</li><li>A proactive, curious, and collaborative approach, always looking for smarter and more creative ways to engage users.</li></ul>What we offerAt Wolt, you’ll join a diverse, global marketing community where creativity meets technology. You’ll have the chance to:<ul><li>Shape how millions of users across different markets experience Wolt.</li><li>Work with modern CRM and AI-driven tools that allow you to experiment, learn, and grow.</li><li>Collaborate with talented teams across 30+ countries and bring local insight into global impact.</li><li>Take ownership of your projects while being supported by a team that genuinely cares about your success.</li><li>Enjoy a flexible, international work environment that values trust, autonomy, and continuous learning.</li></ul>

CRM Specialist

As a CRM Specialist at Wolt, you’ll play a key role in shaping how millions of users experience our brand through personalized, data-driven communication. You’ll manage CRM initiatives across multiple markets - turning insights into impactful campaigns that drive engagement, retention, and growth.Day-to-day in this role, you’ll:<ul><li>Plan, build, and execute automated and ad-hoc CRM campaigns across email, push, and in-app channels.</li><li>Collaborate with local and global marketing teams to align campaigns with business goals and ensure strong localization.</li><li>Analyze campaign performance, extract insights, and recommend actionable improvements.</li><li>Use AI and automation tools to optimize segmentation, content, and timing for smarter, faster execution.</li><li>Continuously test, learn, and share best practices to enhance CRM performance and customer experience across markets.</li></ul>Our humble expectations<ul><li>2–3 years of experience working in CRM, preferably in tech, eCommerce, or on-demand services.</li><li>Hands-on experience with CRM tools such as Iterable, Salesforce, Braze, or similar.</li><li>Solid understanding of automated lifecycle campaigns and multi-channel communication (email, push, in-app).</li><li>Strong analytical mindset - confident in reading data, identifying insights, and making data-driven decisions.</li><li>Great communication and stakeholder management skills - you’ll work closely with multiple markets and teams.</li><li>A proactive, curious, and collaborative approach, always looking for smarter and more creative ways to engage users.</li></ul>What we offerAt Wolt, you’ll join a diverse, global marketing community where creativity meets technology. You’ll have the chance to:<ul><li>Shape how millions of users across different markets experience Wolt.</li><li>Work with modern CRM and AI-driven tools that allow you to experiment, learn, and grow.</li><li>Collaborate with talented teams across 30+ countries and bring local insight into global impact.</li><li>Take ownership of your projects while being supported by a team that genuinely cares about your success.</li><li>Enjoy a flexible, international work environment that values trust, autonomy, and continuous learning.</li></ul>

CRM Specialist (m/f/d)

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for a&nbsp;Full-time and&nbsp;Part-time&nbsp;Store Operations Associate&nbsp;(40 hours weekly and 20 hours weekly) to join our Wolt Market team in Glyfada! 🤩 What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the&nbsp;mornings, evenings and nights, including weekends and holidays&nbsp;- our Wolt Market is open&nbsp;from 07:00 to 00:00, 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you will get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the storeNext stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Store Operations Associate - Glyfada

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for&nbsp;Store Operations Associates&nbsp;to join our Wolt Market teams in Athens! 🤩We're currently hiring for our stores in the following locations:<ul><li>Marousi:&nbsp;part-time</li><li>Glyfada:&nbsp;full-time</li><li>Piraeus:&nbsp;part-time&nbsp;</li><li>Ampelokipoi:&nbsp;part-time</li></ul>What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the mornings, evenings and nights, including weekends and holidays - our Wolt Markets are open 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you 'll get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the store

Store Operations Associate - Athens (Multiple locations)

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

Operations Specialist - Courier Supply

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing &amp; Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.&nbsp;What you'll be doing<ul><li>Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing</li><li>You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!</li><li>Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.&nbsp;</li></ul>Our humble expectations<ul><li>Master’s or Bachelor's degree in business, marketing, data science, or a related field.</li><li>Previous experience in consumer business, product operations, growth, marketing, or management consulting.</li><li>Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously.</li><li>Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.</li><li>Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.</li></ul>

Regional Manager, Strategy & Operations

We’re looking for a Shift Lead for our Store Operations (Grocery) team at our Wolt Market in Athens. What you’ll be doing&nbsp;<ul><li>Strong collaboration with the Store Manager to achieve daily store KPIs</li><li>Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store</li><li>Solving issues in which the team needs help</li><li>Monitoring and managing workload, efficiency, admin duties, and well-being</li><li>Collecting and forwarding feedback</li><li>Proactively participating in developing store operations</li><li>Being able to motivate a team of 20 members</li></ul>Our humble expectations<ul><li>You have experience in grocery stores/retail, ideally as a Shift Lead</li><li>You are proactive, service-minded and a fast learner and have the ability to multitask</li><li>You are able to work 40 hours per week, flexibly in all shifts from 07:00 to 00:00, during the day, evenings and weekends and national holidays</li><li>Good understanding and use of English language</li></ul>What you’ll get by joining us👏🏻Wolt credits cashback benefit 💙Employee assistance program 👩🏽‍💻Wolt-wide training programs 🥳Team budgets per year 🍊Snacks at the store

Shift Lead - Wolt Market Athens

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Denmark can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece.&nbsp;We are now searching for a full time Store Manager to lead on of our markets in Athens. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doing<ul><li>Being responsible for the day-to-day store operations, including staying on top of freshness, inventory and stock management.</li><li>Developing and improving the way our stores operate.</li><li>Lead and motivate the team. Create an environment where your colleagues can do their best work.&nbsp;</li><li>Managing shift scheduling.</li><li>Handling orders and order of the store.</li></ul>Our humble expectations<ul><li>You have previous leadership experience.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you use data to help improve and develop.</li><li>Experience from working in a grocery store is a plus.</li><li>Fluency in Greek and proficiency in English.</li></ul>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: joanna.bober@external.wolt.com Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece. We are now searching for a full time Store Manager to lead one of our stores in Greece. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doingYou will work closely together with the team, including 2-4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values. To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management. You’ll be responsible for hiring, training, providing daily feedback and also holding 1v1 twice a year to grow the individual, go through performance and set new goals.Your day-to-day in this role:<ul><li>Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.</li><li>Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.</li><li>Continuous participating in internal and external meeting&nbsp;</li><li>The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection &amp; right products on sale.</li><li>Monitoring shrink levels and control the amount of food that goes to waste.</li><li>Managing shift scheduling.</li><li>Handling incoming goods and order of the store.</li><li>Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.</li></ul>Our humble expectations<ul><li>Leadership experience and demonstrate the ability to motivate others.</li><li>Experience from working in a grocery store is a plus.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you understand data to help improve and develop.</li><li>A fluent level of English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager (Wolt Market)

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. &nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Support Associate

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

Αναζητούμε για το κατάστημα&nbsp;JUMBO Παλαιού Φαλήρου:<ul><li>ΠΩΛΗΤΕΣ</li><li>ΤΑΜΙΕΣ</li></ul>Εάν:<ul><li>Έχεις προηγούμενη επαγγελματική εμπειρία στο λιανικό εμπόριο</li></ul> Τί προσφέρουμε:<ul><li>Αξιοκρατικό και σύγχρονο περιβάλλον εργασίας</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα</li><li>Συστηματική και ευρύτατη εκπαίδευση</li></ul>Άφησε το βιογραφικό σου καθημερινά απευθείας στο κατάστημα ή στείλε το στο e-mail:&nbsp;24hr@jumbo.gr

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