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As a Retail Analytics Senior Specialist, you will play a key role in shaping and supporting the strategic direction of OPAP’s retail network. You’ll contribute to the definition of business objectives, commercial KPIs, and budget planning, while continuously monitoring performance and delivering insightful reports. Additionally, you’ll provide comprehensive analytics and reporting across the entire retail ecosystem, supporting stakeholders at all levels, from agents and Marketing Units to Area Managers, Sales teams, and top management.&nbsp;Your day to day will include:<ul><li>Monitoring retail network KPIs (OPAP stores, Play Stores, indirect channels) and developing Power BI reports (annual, quarterly, monthly, ad-hoc) with detailed performance analysis by region, store, and product.</li><li>Conducting ad-hoc and deep-dive analyses to assess commercial initiatives (e.g., Sports Party, KINO draws).</li><li>Tracking performance and reward schemes to ensure effectiveness.</li><li>Evaluating retail initiatives for impact and alignment with business priorities.</li><li>Ensuring accuracy and stability of reporting tools, combining technical expertise with business understanding.</li><li>Delivering actionable insights that connect data to commercial outcomes.</li><li>Collaborating with the AI team on root cause analysis and predictive modeling and expanding reporting automation using AI capabilities.</li><li>Contributing to the design and evaluation of commercial and credit policies, and reward schemes, recommending improvements.&nbsp;</li><li>Suggesting new initiatives, services, and features to boost retail ROI for partners and OPAP.</li><li>Conducting post-investment appraisals of retail initiatives, evaluating store profitability with Sales and Finance.</li><li>Aligning with BI team to optimize data infrastructure that supports the team's reporting needs.</li></ul>&nbsp;What you need to succeed:<ul><li>Bsc in Management Science &amp; Technology, Management of Information Systems or relevant field</li><li>Master’s in Business Administration, Finance, Economics, Marketing or relevant field</li><li>Hands-on experience in analyzing, visualizing and interpreting data using tools like R / Python / SQL / Power BI / Data Bricks / Microsoft Azure</li><li>Excellent numerical and analytical skills with the ability to interpret data into well-presented, meaningful stories</li><li>Knowledge of basic financial principles</li><li>Experience in predictive analytics, ideally by utilizing automation, ML &amp; AI features</li><li>Strong result &amp; consumer-oriented approach</li><li>Excellent communication and presentation skills in English &amp; Greek</li><li>Good Knowledge of the gaming industry will be considered an asset</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Retail Analytics Sr. Specialist (3770)

As a Customer Experience Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?&nbsp;Your day to day will include:<ul><li>Supporting the execution of customer experience strategy in line with the Retail team goals</li><li>Participating in the development of&nbsp;yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework&nbsp;</li><li>Assisting in the proposal of performance targets, KPIs, and supporting&nbsp;daily operations to enhance customer satisfaction and experience</li><li>Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts</li><li>Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions</li><li>Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience</li><li>Performing market visits to review how commercial actions are translated to customer experience</li><li>Providing input for new features, participating in User Acceptance Testing (UAT), and monitoring product performance</li><li>Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable</li><li>3+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking</li><li>Familiarity with Sportsbook will be considered as a plus</li><li>Business acumen with customer centric mentality and creativity&nbsp;</li><li>Solid understanding of marketing and product promotion techniques&nbsp;</li><li>Very good communication and presentation skills</li><li>Good analytical and problem-solving skills</li><li>Solid sales analysis skills (reporting, deep dives, correlations, etc.)</li><li>Teamwork attitude with excellent interpersonal skills</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Customer Experience Specialist - Community (3768)

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

As an SOC Operator, you will monitor the Surveillance Operations Centre systems and records, identify, investigate and report security and non-compliant incidents and respond accordingly based on the regulatory compliance framework and on security protocol processes.&nbsp;Your day to day will include:<ul><li>Monitorιing SOC systems to detect security and compliance incidents.</li><li>Reviewing CCTV footage and investigating complaints or alarms.</li><li>Preparing and submitting incident reports to relevant stakeholders.</li><li>Supporting the implementation and maintenance of security systems.</li><li>Managing databases related to security operations.</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>Hands-on experience in the security operations of large organizations (e.g. banking, telecoms, retail)</li><li>Bachelor's degree in any field</li><li>Excellent understanding of the surveillance and security protocol</li><li>Good knowledge of security monitoring systems and operations</li><li>Attention to detail and analytical thinking</li><li>Familiarity with the gaming legal &amp; regulatory framework will be considered an asset</li><li>Availability to work in shifts</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

SOC Operator (3762)

Join the Online Acquisition team as an Online Acquisition Specialist for Exclusive Products and play a key role in supporting our 360° marketing strategy. You'll help analyze the performance of acquisition and marketing activities across all channels, contributing to the growth of our online product portfolio and ensuring we stay on track with our KPIs.&nbsp;Your day to day will include:<ul><li>Helping plan and run marketing campaigns with input from various internal teams, using market and customer data</li><li>Building marketing plans based on online priorities and key goals like brand awareness, new customers, and ROI</li><li>Coordinating with internal teams to align on campaign goals, content, and activities</li><li>Analyzing campaign data with the analytics team to report on performance across all channels</li><li>Supporting the creation and promotion of offers in line with the online marketing strategy</li><li>Acting as the link between external agencies and internal teams to ensure smooth campaign execution</li><li>Checking marketing activities for legal compliance and working with legal to keep processes updated</li><li>Supporting the content plan and working closely with relevant internal team</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Business Administration, Marketing, or any other relevant field</li><li>3+ year of hands-on experience in a similar marketing and campaign management role within a fast-paced organization</li><li>Strong understanding of all main communication strategies and marketing channels (Affiliation, PPC, Display, SEO &amp; Paid Social, App Marketing)</li><li>Solid analytical and problem-solving skills with attention to detail</li><li>Excellent organizational skills, ability to prioritize work activities and adapt in changing conditions</li><li>A team player attitude with excellent interpersonal skills and ability to collaborate effectively with multiple teams and stakeholders</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Online Acquisition Specialist (3684)

Join our Software Development team as a Backend Java SW Engineer and play a key role in delivering cutting-edge software solutions!&nbsp;&nbsp;Your day to day will include:• &nbsp; &nbsp;Reviewing business and technical requirements to propose scalable software solutions • &nbsp; &nbsp;Developing and refactoring applications, following coding guidelines, platform roadmap, and security standards • &nbsp; &nbsp;Following best practices and patterns, delivering clean, testable code and practice Test-Driven Development (TDD) • &nbsp; &nbsp;Actively participating in code reviews and reviewing QA testing results to enhance functionality and technical accuracy, debugging and troubleshooting • &nbsp; &nbsp;Contributing to internal coding guidelines and documentation to support the software development lifecycle&nbsp; • &nbsp; &nbsp;Our tech stack includes (but is not limited to!) Java (17+), Maven, Spring (Boot), Docker, Kubernetes, Redis, MySQL, PostgreSQL&nbsp;What you need to succeed:&nbsp; • &nbsp; &nbsp;BSc degree in Computer Science, Information Technology or other relevant field. &nbsp;MSc degree is desirable • &nbsp; &nbsp;4+ years of professional experience in application development using Java in an enterprise environment • &nbsp; &nbsp;Strong experience in industry-standard development frameworks and tools such as Spring, Spring Boot, JPA, JUnit&nbsp; • &nbsp; &nbsp;Experience in industry-standard relational and non-relational database systems such as MySQL, Postgres, MongoDb • &nbsp; &nbsp;Experience with cloud environments such as Azure, AWS • &nbsp; &nbsp;Detail-oriented, focusing on writing maintainable code of high quality (Clean Code, Clean Architecture) • &nbsp; &nbsp;Experienced in Agile methodologies (SCRUM/Kanban) and CI/CD practices • &nbsp; &nbsp;Good understanding of RESTful API design principles • &nbsp; &nbsp;Experience with version control tools like Git, Subversion • &nbsp; &nbsp;Understanding of fundamental design principles behind a scalable application • &nbsp; &nbsp;Beyond technical skills, we’re seeking a team player who values accountability and thrives in a culture of openness and mutual respect&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Java Software Engineer (3749)

We’re looking for a Technical Project Manager to join our Technology &amp; Digital Team and drive the success of our Lotteries, Passives, and VLTs products. In this role, you'll bridge business needs and technical solutions, manage third-party integrations, and coordinate resources to ensure successful project delivery. Your day to day will include:<ul><li>Clarifying and translating business needs into technical specifications (SoW) and business analysis artifacts (e.g., data flows, user stories, workflows)</li><li>Collaborating with Technology stakeholders to define the most suitable solutions, project scope, and plans according to technology standards</li><li>Recommending new features, optimizations, and integrations of existing systems to enhance efficiency</li><li>Identifying and communicating scope/quality risks within the project stream</li><li>Acting as a liaison between Technology, Business, and vendors, facilitating communication and issue resolution</li><li>Reviewing project deliverables, supporting testing cycles, and ensuring compliance with requirements</li><li>Designing and configuring small-scale improvements, reports, and integration points for existing systems or applications</li><li>Monitoring system efficiency, escalating risks, and coordinating maintenance and troubleshooting</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable</li><li>6+ years’ experience in business or functional analysis for large scale technology projects in complex business environments</li><li>Experience in Project Management and/or Solution Design is desirable</li><li>Understanding of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems and business concepts would be an advantage</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Experience in designing application integrations</li><li>CBAP/CCBA or PMI-PBA certifications would be a plus&nbsp;</li><li>Excellent analytical, organizational and time management skills</li><li>Innovative thinking and flexibility/ adaptability to changing requirements and priorities</li><li>Strong communication skills and customer focus</li><li>High achiever and results oriented mentality</li><li>Teamwork and cooperation</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Technical Project Manager (3711)

As a Technology Delivery Specialist, you’ll be at the heart of our Betting products—coordinating across teams, overcoming obstacles, and ensuring projects are delivered smoothly in a fast-paced, high-impact environment! The challenge? Turning complex business needs into seamless technical solutions.&nbsp;Your day to day will include:<ul><li>Monitoring and gathering requirements from Business Owners to ensure alignment with project objectives</li><li>Developing and maintaining open communication channels with Business Owners</li><li>Supporting the team in project planning to ensure efficient, effective, and low-risk delivery</li><li>Monitoring project status, facilitating implementation, and identifying, mitigating, and resolving significant issues/risks</li><li>Preparing progress reports for various levels of company management</li><li>Collaborating with Technology stakeholders to define project scope and plans according to technology standards</li><li>Acting as a liaison between Technology and Business, facilitating communication and issue resolution</li><li>Reviewing project deliverables to ensure compliance with requirements</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable</li><li>3+ years’ experience in project management for the delivery of IT solutions</li><li>Professional certifications (e.g. PMI PMP or PgMP or equivalent) are desirable</li><li>Consulting experience (preferably IT), working with clients in a demanding enterprise environment</li><li>Acquaintance with Agile methodology</li><li>Very good knowledge of MS Office applications and MS project; knowledge of MS Project Server and Jira</li><li>Understanding of Gaming systems and business concepts would be an advantage</li><li>Excellent analytical, organizational and time management skills</li><li>Innovative thinking and flexibility/ adaptability to changing requirements and priorities</li><li>Strong communication skills and customer focus</li><li>High achiever and results oriented mentality</li><li>Teamwork and cooperation</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Technology Delivery Specialist (3747)

The Service Delivery Specialist role is a key contributor to the successful implementation and support of IT projects within the domain of corporate applications, including financial systems, retail, legal services, warehouse management, HRMS and ITSM platforms. It focuses on coordinating technology initiatives that involve technical analysis, solution design, implementation, testing and ongoing support, while applying best practices and project methodologies.&nbsp;Your day to day will include:<ul><li>Working on projects of varying priorities in collaboration with internal teams and external vendors, while tracking and reporting progress.</li><li>Conducting impact analysis, market research, identifying best practices and evaluating software solutions to propose the most suitable option.</li><li>Managing the software development lifecycle from planning to implementation and service operations.</li><li>Translating business requirements into detailed technical specifications and designing the required technical solutions and integrations.</li><li>Overseeing outsourced resources, vendor contracts and software licensing, and monitoring project execution and change requests in line with business needs and internal processes.</li><li>Providing maintenance and support services according to SLAs, including incident and problem management.</li></ul> What you need to succeed:<ul><li>Bachelor’s degree in Computer Science, Information Technology or a related STEM field. A Master’s degree or MBA is considered a plus.</li><li>At least 2 years of experience in business or functional analysis for large-scale technology projects, along with technical involvement in the development or maintenance of back-office applications (e.g. financial, retail, legal, warehouse management systems, HRMS, ITSM). Experience in solution design is a strong asset.</li><li>Solid understanding of ERP, logistics and inventory software, testing best practices, and data integration technologies (Web Services, JSON, XML, SOAP). General knowledge of operating systems, networking and SQL/database management is considered a plus.</li><li>Familiarity with project management tools (MS Project, Jira, Redmine), and collaboration platforms (MS SharePoint, MS Teams). Relevant certifications (e.g. PMP, PMI-ACP, PMI-PBA) are an advantage.</li><li>Strong planning, organizational and problem-solving skills, with flexibility to meet tight deadlines.</li><li>Excellent interpersonal and communication abilities in both Greek and English, across technical and non-technical audiences.</li><li>Self-motivated, goal-oriented and a genuine team player with a results-driven mindset.</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Service Delivery Specialist (Business Applications) (3723)

As a Service Delivery Manager – Betting Systems, you’ll be at the heart of our Sportsbook technology operations. Your mission? To lead the planning, development, and support of IT solutions and network assets that power our betting platforms. You’ll orchestrate internal and external teams, ensuring seamless collaboration between business stakeholders, vendors, and developers to deliver projects accurately, efficiently, and on time.&nbsp;Your day to day will include:• &nbsp; &nbsp;Contributing to team budget planning and ensuring its effective execution • &nbsp; &nbsp;Ensuring business needs are clearly understood and translated into technical specifications (SoW) for effective solution development • &nbsp; &nbsp;Mapping and proposing the prioritization of projects, new developments, upgrades or change requests, setting up the overall plan and budget and allocating resources • &nbsp; &nbsp;Coordinating cross-functional teams (IT, vendors, business owners) to deliver high-quality, cost-efficient solutions aligned with business goals • &nbsp; &nbsp;Overseeing testing, UAT, and production releases to ensure functionality and minimize business disruption • &nbsp; &nbsp;Monitor operational efficiency of solutions, manage troubleshooting, and ensure SLA compliance • &nbsp; &nbsp;Identifying risks and areas for improvement in systems and equipment, proposing mitigation actions and upgrades • &nbsp; &nbsp;Managing and coaching team members to support skill development and goal achievement • &nbsp; &nbsp;Promoting collaboration across delivery units to optimize resource utilization and align product roadmaps.&nbsp;What you need to succeed • &nbsp; &nbsp;BSc in Computer Science, Information Systems, or equivalent; MSc in a relevant field is a plus • &nbsp; &nbsp;8+ years of experience in IT project management and solution development • &nbsp; &nbsp;Proven track record in coordinating large-scale projects and managing budgets • &nbsp; &nbsp;Consulting experience in IT or Business within the private sector • &nbsp; &nbsp;Hands-on experience in solution development and testing • &nbsp; &nbsp;Familiarity with Agile methodologies and principles • &nbsp; &nbsp;Preferable knowledge of Sportsbook Solutions • &nbsp; &nbsp;Excellent project management, analytical, and problem-solving skills • &nbsp; &nbsp;High attention to detail, accuracy, and a methodical approach • &nbsp; &nbsp;People management and team leadership skills • &nbsp; &nbsp;Strong collaboration skills and ability to engage stakeholders at all levels&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Service Delivery Manager-Betting Systems (3726)

Ever wonder who keeps the digital world connected? The Network Engineer designs, builds, and maintains our IT and Datacenter infrastructure—making sure everything runs fast, smooth, and secure.&nbsp;Your day to day will include:<ul><li>Assessing business and system requirements and proposing resilient and secure networking solutions</li><li>Installing, configuring, and maintaining network infrastructure (load balancers, routers, switches, firewalls, IP voice) in line with IT security policies</li><li>Monitoring and optimizing network performance, troubleshooting issues, and managing upgrades, backups, and disaster recovery operations</li><li>Setting up and managing user and service accounts, granting access rights, and ensuring data protection and compliance</li><li>Cooperating with internal teams and vendors to implement approved network changes</li><li>Keeping up with technology trends and proposing improvements to enhance network operations</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc/MSc in IT, Networking &amp; Communication, or related field</li><li>3+ years of relevant experience in network engineering roles</li><li>Strong knowledge of network infrastructure, including design, configuration, troubleshooting, and maintenance of Cisco equipment and technologies</li><li>Hands-on experience with routing, switching, VPNs, wireless networks, QoS, network security, and Checkpoint firewalls</li><li>Familiarity with cloud networking (Azure a plus), Layer 7 protocols, and application load balancing for high availability</li><li>Solid understanding of IT security practices (firewalls, IDS/IPS, WAF, DDoS, malware protection) and HTTPS publishing via CDN</li><li>Scripting and Unix system administration skills, with ability to document and diagram network systems</li><li>Strong analytical thinking, problem-solving, and communication skills in both Greek and English</li><li>Self-starter with the ability to work independently and collaboratively across teams and stakeholders</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Network Engineer (3614)

As a Sr. UX Researcher, you will design and conduct user research to uncover actionable insights that inform product decisions, enhance digital experiences, and ensure solutions are grounded in real customer needs, while aligning with the strategic direction of digital propositions.&nbsp;Your day to day will include:<ul><li>Planning and executing qualitative and quantitative research such as activities, interviews, usability testing, surveys, and diary studies</li><li>Synthesizing and communicating research findings into clear, compelling insights and recommendations that inform product design and strategic direction</li><li>Collaborating with designers, analysts, product owners, and stakeholders to align research with business goals</li><li>Contributing to journey mapping, persona development, and experience evaluation with a strong understanding of user behaviors and motivations</li><li>Advocating for user-centered designs by championing research-based decisions across teams and initiatives</li><li>Supporting standardized research methods, templates, and repositories</li><li>Staying informed of best practices in UX research and continuously seeking ways to improve methods and impact</li></ul> What you need to succeed:<ul><li>4+ years of experience in UX research, human-centered design, or behavioral research</li><li>Strong command of a range of qualitative and quantitative research methods</li><li>Experience conducting research across the full product lifecycle—from discovery to validation</li><li>Skilled in tools such as User Testing, Optimal Workshop, Dovetail, or equivalent</li><li>Excellent communication, presentations and storytelling skills—able to convey complex findings clearly to diverse audiences</li><li>Ability to work independently and collaboratively in cross-functional teams.</li><li>Fluent in Greek, English </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Senior UX Researcher (3706)

As a Digital Business Partner Sr. Specialist, you will own OPAP’s Digital Ecosystem by proposing, developing, and safeguarding the digital strategy and co-defining digital propositions and initiatives with Business Owners per unit. You will also create use cases, high-level requirements, and customer journeys across digital touchpoints.&nbsp;Your day to day will include:<ul><li>Bringing expertise in digital solutions, tools, and best practices to bridge business needs and digital implementation</li><li>Ensuring delivery quality and scope of digital initiatives through regular checkpoints with Business and Delivery Teams</li><li>Monitoring initiative performance and project progress, while reviewing deliverables, supporting testing, and reporting risks</li><li>Acting as an innovation advocate by coordinating digital transformation initiatives</li><li>Staying updated on digital trends and proposing solutions for product and operations improvement</li><li>Consulting Business Teams to translate needs into digital journeys and specifications before implementation</li><li>Assessing current digital assets and collaborating with experts to improve or deliver new projects</li><li>Managing and clarifying business requests for OPAP’s digital ecosystem, while coordinating resources and contributing to the digital roadmap</li><li>Acting as a liaison between Technology, Digital, and Business Units to resolve issues and support project sign-off</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Digital Business or equivalent</li><li>MSc is relevant topic is desirable</li><li>4+ years of relevant experience are required (e.g., Gaming, Telecom, Banking, Retail)</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Sound knowledge of the digital ecosystem, digital functions and relevant applications</li><li>Strong analytical, organizational, and adaptable thinking skills.</li><li>Excellent communication skills and customer focus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Digital Business Partner Sr. Specialist (3696)

As an AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic</li><li>2+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI Product Owner (3699)

As a Senior AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans.</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments.</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise.</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones.</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations.</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions.</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations.</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting.</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic is desirable</li><li>5+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network. </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Sr. AI Product Owner (3698)

Are you excited about the future of AI? As an AI &amp; Automations Engineer, you will design and deploy AI solutions in predictive analytics and generative AI, bridging business needs with technical execution to deliver scalable, ethical, and efficient systems that drive innovation across the organization. Your day to day will include:<ul><li>Translate business needs into scalable AI solutions and technical implementation plans</li><li>Ensure safe and reliable GenAI outputs through testing frameworks and apply best practices for model lifecycle management, cost optimization, and observability</li><li>Design and deploy predictive models for customer behavior, game performance, personalization, and fraud detection</li><li>Perform data exploration, preprocessing, and feature engineering to support robust model development</li><li>Collaborate with data engineers to build and maintain high-quality data pipelines and feature stores</li><li>Define technical architecture and deliver GenAI solutions across retail, online gaming, and enterprise platforms</li><li>Work closely with AI Product Owners and external partners to translate requirements into GenAI-powered products</li><li>Support the full GenAI lifecycle from ideation to deployment, staying up to date with the latest advancements (e.g., LLMs, diffusion models, multimodal AI)</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology, Artificial Intelligence, Data Science, Statistics or a related field</li><li>MSc in relevant topic</li><li>Proven experience in GenAI solutions (LLMs, text-to-image, conversational AI) with strong understanding of architectures, best practices, and ethical considerations (privacy, security, compliance)</li><li>Proficiency in Python and SQL, and hands-on use of ML frameworks (TensorFlow, PyTorch, Scikit-learn, Hugging Face)</li><li>Experience with prompt engineering, fine-tuning, model evaluation, and post-deployment tuning using orchestration tools (e.g., LangChain, LlamaIndex)</li><li>Skilled in model monitoring, drift detection, and MLOps practices (CI/CD, versioning, monitoring) using tools like MLflow, SageMaker, Kubeflow</li><li>Hands-on with data processing (Spark, Apache Beam, Airflow) and storage systems (BigQuery, S3, Snowflake, Delta Lake)</li><li>Knowledge of customer analytics use cases (segmentation, churn, recommendations, real-time analytics) and strong analytical, problem-solving, and project management skills</li></ul> What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI & Automations Engineer (3700)

Join our Network Development Team!&nbsp;In this role, you will analyze market and network data to uncover growth opportunities and recommend strategies for development and optimization. Your insights will drive the effective placement of OPAP products and services, enhancing our physical footprint and overall performance.&nbsp;With MRICS certification, this team member brings advanced expertise in property-related decisions and market awareness, adding depth and credibility to our strategic choices.&nbsp;Your day to day will include:<ul><li>Leading scouting efforts and assessing the commercial potential of locations to support network expansion</li><li>Scouting and evaluating available properties in targeted areas through coordination with real estate agents and local field visits, supporting the implementation of the network development strategy in alignment with the sales team and interested agents</li><li>Challenging the status quo in certain areas by exploring ways to increase product presence and ensure optimum placement</li><li>Having a strong understanding of market prices and area-specific trends to inform strategic decisions</li><li>Contributing to the design and updating of the x-channel network development strategy (OS, PS, Tora, HL), proposing the most profitable network changes (relocations, renovations, new stores, etc.) to drive decisions on network growth and ensure proper customer experience</li><li>Analyzing and assessing geospatial data and market trends to support network analysis and physical footprint optimization, using GIS tools and identifying opportunities for growth</li><li>Monitoring the implementation of Network Development KPIs, measuring the upside of network changes, and fine-tuning the methodology used accordingly</li><li>Coordinating closely with brokers and internal stakeholders to guide property-related choices with accurate market input</li><li>Supporting sales teams and agents by issuing the necessary documents from urban planning offices through online applications or onsite visits</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Information technology, Business Administration, Engineering, Mathematics, or Finance</li><li>3+ years of hands-on experience in data analytics, statistics, network planning and reporting</li><li>Very good communication and interpersonal skills</li><li>Analytical and conceptual thinking</li><li>Ability to prioritize effectively and multi-task</li><li>Problem solving and flexibility</li><li>Achievement orientation&nbsp;</li><li>Teamwork and cooperation</li><li>Knowledge of geodata analysis tools or ArcGis will be considered as a plus</li><li>Advanced communications skills both in Greek &amp; English language&nbsp;</li><li>Solid MS Office skills (Word, Excel, PowerPoint)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Real Estate & Network Development Specialist (3712)

Do you want to make an impact as a Retail Network Controlling Analyst by turning data into strategic decisions? Act as a key link between Retail, Operations, and Finance by delivering clear financial insights and reports. Support strategic decisions through business planning, KPI benchmarking, and identifying drivers that enhance retail network performance and sustainability.&nbsp;Your day to day will include:<ul><li>Collecting, validating, and reconciling data from multiple sources to produce accurate and insightful performance reports</li><li>Conducting advanced, ad-hoc, and recurring analyses on business operations, channels, and products to support strategic decisions</li><li>Applying performance and viability models to evaluate commercial initiatives, project revenue impact, and support business planning</li><li>Assessing retail network viability and financial sustainability, identifying risks, and supporting improvement actions (e.g. investments, financial support schemes)</li><li>Monitoring performance vs. targets, P&amp;L, cash flow, and ROI of commercial initiatives, highlighting key trends, risks, and opportunities</li><li>Supporting the design of commercial policies, incentive schemes, and segmentation strategies through data-driven analysis</li><li>Translating performance insights into actionable recommendations aligned with business goals and market dynamics</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Mathematics, Finance, or a related field. MSc in Data Science is considered a plus</li><li>2+ years of experience in Retail or Finance, ideally in a fast-paced or data-driven environment</li><li>Strong coding skills with proven experience in Python, SQL, and machine learning tools (SAS, R, or SPSS Modeler)</li><li>Solid knowledge of data visualization tools (Tableau or Power BI) and advanced use of Excel</li><li>Demonstrated ability to analyze complex data sets, develop P&amp;L models, and deliver actionable insights</li><li>Strategic thinker with strong analytical and problem-solving skills; results-oriented and detail-focused</li><li>Excellent communication and presentation skills in both English and Greek</li><li>Proficient in MS Office, with hands-on experience in financial projections and feasibility analysis considered a plus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>

Financial Analyst (3713)

We’re seeking a dynamic Software Development Manager to lead the planning, design, and delivery of innovative in-house software solutions. In this role, you’ll drive the full development lifecycle for critical systems, ensuring projects are executed smoothly, on time, and aligned with business goals. If you’re passionate about building high-performing teams, fostering collaboration, and delivering scalable, high-quality software, this is the perfect opportunity to make a real impact.&nbsp;Your day to day will include:<ul><li>Establishing and improving team processes, procedures, and standards to enhance operational efficiency</li><li>Managing the full software development lifecycle from requirements gathering to deployment and maintenance, leading a multi-skilled team</li><li>Assigning tasks, managing team capacity, and providing coaching and support to develop skills and achieve goals</li><li>Reviewing business and technical needs, proposing scalable solutions aligned with best practices, architecture, and security standards</li><li>Designing software architecture collaboratively to ensure integration and system compatibility</li><li>Coordinating third-party system integrations to deliver cohesive solutions</li><li>Applying agile principles and supporting the resolution of technical challenges</li><li>Reviewing code, debugging, and identifying gaps in business understanding</li><li>Monitoring solution quality and performance through QA evaluation and ongoing updates</li><li>Overseeing vendor contracts to align with team goals and protect company interests</li><li>Encouraging collaboration, innovation, and continuous improvement within the team</li><li>Managing team members by providing support and coaching to develop skills and achieve goals</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Engineering, Computer Science, Information Systems Management, or related field; MSc preferred</li><li>8+ years of experience designing, developing, and testing enterprise software applications</li><li>Proven experience managing software development teams</li><li>Proficient in Java application development within enterprise environments</li><li>Strong experience with industry-standard frameworks and tools such as Spring, Spring Boot, JPA, JUnit, and JavaEE/JakartaEE</li><li>Experience with relational and non-relational databases including MySQL, PostgreSQL, Oracle, and MongoDBExperienced in Agile software development lifecycle methodologies, including SCRUM and Kanban</li><li>Familiarity with Continuous Integration, Continuous Delivery, and Agile best practices</li><li>Strong knowledge of RESTful API design principles</li><li>Experience using version control tools such as Git and Subversion</li><li>Skilled in test-driven development and solid testing practices</li><li>Good understanding of distributed systems and microservices architecture</li><li>Solid knowledge of event-driven architecture</li><li>Excellent understanding of system resiliency and cloud-native architecture</li><li>Strong analytical, problem-solving, and organizational skills</li><li>Solid project management abilities with a positive mindset</li><li>Excellent communication and interpersonal skills, able to explain complex technical concepts clearly</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

SW Development Manager (3649)

Your day to day will include:<ul><li>Monitoring the daily performance and operation of systems, terminals, retail equipment, and network infrastructure to resolve issues and minimize downtime</li><li>Handling technical problems reported via OPAP ITSM and coordinating with vendors to resolve issues in gaming, betting apps, and communication circuits</li><li>Executing Central Information Systems operations using scripts or command line to ensure smooth gaming and betting platform functionality</li><li>Addressing hardware and platform-related issues raised by OPAP corporate operations, prioritizing and resolving them per established processes</li><li>Escalating incidents when necessary, assisting in investigations to reduce downtime, and keeping users updated on procedures</li><li>Maintaining documentation and incident reports, including problem details and resolutions, to prevent future issues</li><li>Coordinating technical issue resolution by mentoring junior engineers in incident management tasks</li><li>Identifying missing IT Operations processes and taking initiative in drafting, communicating, and improving them, including automating existing TOC processes through applications/scripts</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology</li><li>4+ years of working experience in a customer support field, preferably technical</li><li>Help-desk exposure in the provision within a corporate environment&nbsp;</li><li>Knowledge of the practices, processes and general standards for the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools&nbsp;</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms</li><li>Effective communication and good team player with strong customer service culture</li><li>Excellent organizational skills and prioritization skills&nbsp;</li><li>Excellent written and oral communication skills both in Greek and English</li><li>Availability to work on shifts 24/7/52</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

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