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Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss. &nbsp;Responsibilities:<ul><li>Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims</li><li>Analyze and determine value of claim to set case reserves adequately</li><li>Monitor and update allocation of claim reserves, every time you get more information on the progress</li><li>Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims</li><li>Accurately record any communication or activity relevant to the claim in the claim system notes</li><li>Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions</li><li>Monitor the actions taken by the partners, according to their SLA.</li><li>Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies</li><li>Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out</li><li>Provide support and guidelines to drivers involved in accidents</li><li>Maintain and keep updated all the data related to accidents (i.e. accident reports)</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity&nbsp;</li></ul>&nbsp;Qualifications and skills:<ul><li>University degree will be considered as an asset</li><li>At least 3 years of experience in claims handling</li><li>Good understanding of the insurance market</li><li>Knowledge of the insurance / automotive markets</li><li>MS Office</li><li>Very good command of English language, both verbal and written</li><li>Organizational skills</li><li>Customer oriented</li><li>Results oriented</li><li>Interpersonal and negotiation skills</li><li>Be able to work in teams</li></ul>

Claims Handler

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Operations Advisor play a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction for Ayvens clients through effective communication and operational excellence. The RMT acts as a key liaison between the Mobility team and service providers, ensuring seamless coordination and timely execution of maintenance and body repair services. The role is dedicated to enhancing service quality and ensuring cost efficiency, while actively driving continuous improvement across all operational processes.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction. &nbsp;Qualifications &amp; Skills • University degree will be considered as an asset • At least 5-7 years of experience in automotive markets • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented &nbsp;

Operations Advisor

The Recovery &amp; Collections Administrator is a key role for the smooth function of the Finance (Collections) Department of Ayvens. One of the main tasks is to ensure that debt exposure is reduced and monthly KPI’s are achieved. He/she will act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Additionally, he/she is responsible to contribute in controlling the risk in our portfolio and support the relationship between Ayvens and outsource Collection’s agency.Responsibilities:<ul><li>Day-to-day management of accounts receivable, verbal and written communication with clients.</li><li>Handling customer queries and complaints by letter, email and telephone, received from several sources and in line with company procedure and timescales.</li><li>Establishment of effective communication routines with the Outsourced Provider with regards to the management, monitoring and reporting of debt levels and performance in line with agreed SLA’s and KPI’s.</li><li>Reconciliation of accounts with clients - when and if necessary.</li><li>Analyze portfolio exposure and assist in clientele targeting</li><li>Liaise with the Credit Risk team to ensure prompt identification of cases with increased credit risk and proposal of measures.</li><li>Assistance in communication with Central team (utp/non-utp assessments, justification of past due accounts etc).</li><li>Meet all agreed SLA’s and Key Performance Indicators (KPI’s).</li><li>Build relationships and develop the trust of the internal and external Customers.</li><li>Maintain a high level of service focus, ensuring Ayvens Service Style is adopted and always supported.</li></ul>Qualifications and skills:<ul><li>Minimum 2 years &nbsp;experience in collections.</li><li>University degree in Economics will be considered as a plus.</li><li>Sound knowledge of legal terms and procedures.</li><li>Digital literacy and tech savviness&nbsp;&nbsp;&nbsp;</li><li>Excellent command of English - verbal and written.</li><li>Being multitasking and able to prioritize and handle complex situations.</li><li>Strong listening skills</li><li>Excellent interpersonal skills – verbal and written combined with excellent communication skills.</li><li>Demonstrates initiative and motivation and acts promptly to get things done.</li><li>Dares to take a stance and express it.</li><li>Indicates swiftly when a thing can or cannot be done.</li><li>Co-operates and builds relationships in the immediate work environment.</li></ul>

Recovery & Collections Administrator

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