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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Κέντρο Εξυπηρέτησης / Call Center

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The International Key Accounts Executive is responsible for all issues relating to the International Key Accounts that they manage. The role reports to the Head of International Key Accounts. The main purpose of this role is to take all necessary actions to ensure that the client will renew its fleet with Ayvens. To achieve this, the Executive must ensure that the client is managed according to the agreed SLA and in line with Ayvens’ strategy. To be successful in this position, the International Key Accounts Executive must develop solid relationships with all DMU members and take initiatives to demonstrate to clients the added value that Ayvens brings with its products and services. Furthermore, the International Key Accounts Executive must optimize the profitability of the clients they manage and, where applicable, seek to increase penetration. 🎯 Key Accountabilities:<ul><li>Monitor daily all accounts’ requests and ensure that they are handled within the timeframe, as defined in the SLA.</li><li>Handle RFQs and follow up quotes until they are closed. Steer volume according to guidelines.</li><li>Manage tenders in collaboration with the Ayvens Management team, ensuring alignment and maximizing success in tender processes.</li><li>Take ownership of all client complaints and ensure resolution within agreed performance standards.</li><li>Ensure that all clients’ data and interactions are recorded in Ayvens’ CRM tool.</li><li>Conduct visits to all clients, as defined in the Sales Manual and the annual Sales Plan.</li><li>Follow closely developments in the LTR and car market, including competition.</li><li>Build solid relationships with all members of the client’s DMU.</li><li>Improve customer experience in order to reinforce customer satisfaction and loyalty by suggesting improvements in processes, products, and systems.</li><li>In cooperation with the line manager, develop an annual strategic plan for every account and ensure timely implementation.</li><li>Identify threats for the client and develop an appropriate defense plan.</li><li>Obtain in-depth knowledge of all products and market propositions of Ayvens and keep abreast of all developments and updates related to them.</li><li>Participate actively in the launching of new products and services.</li><li>Collaborate effectively with the International Key Accounts Coordinator</li><li>Be a role model of Ayvens’ values and culture.</li></ul>🧠 Qualifications &amp; Skills:<ul><li>University Degree (preferably in Economics, Business or Finance)</li><li>Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services</li><li>Very Good knowledge of Ms Office ( Excel, Powerpoint)</li><li>Customer Experience Mentality</li><li>Effective on rapport building</li><li>Challenger with strong negotiation skills</li><li>Ability to present effectively</li><li>Ability to use common sense in problem solving</li><li>Be able to work under pressure and take fast decisions</li><li>Excellent communication skills, both written and oral</li><li>Very good command of the English language</li></ul>

International Key Accounts Executive

This position plays a critical role within the Commercial department in order to secure the smooth progression of all processes related to the Direct Retail Team. The role is responsible to provide support to the members of Direct Retail New Business and Account Management teams in several tasks such as the preparation of client proposals, order process management and reporting. The role is part of the Direct Retail team which is comprised by Sales and Account Executives as well as Direct Retail Team Manager.Key Accountabilities<ul><li>Answer to every incoming call and respond to emails</li><li>Follow up all requests until they are closed</li><li>Collect the appropriate documents for credit control</li><li>Prepare and send proposals to clients within the agreed timeframe</li><li>Ensure that all actions and steps related to order process are done in a timely manner and accuracy&nbsp;</li><li>Keep the sales information systems updated</li><li>Responsible of filling all documents related to clients</li><li>Coordinate with all departments in order to ensure that clients requests are handled efficiently</li><li>Identify and escalate situations requiring attention</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity</li><li>Meet all agreed SLA’s and Key Performance Indicators (KPI’s).</li></ul>Hard skills:<ul><li>General education degree or equivalent (University Degree will be preferred)</li><li>Customer services experience over the telephone</li><li>Excellent Customer service skills</li><li>Ability to type with speed and accuracy</li><li>Knowledge of CRM tools and relevant system applications</li><li>Knowledge of supporting and administrative processes</li><li>IT literate with excellent command of MS Office suite</li><li>Very good command of English - verbal and written</li></ul>Soft skills:<ul><li>Ability to manage data collection and filing</li><li>Excellent interpersonal and communication skills – verbal and written</li><li>Ability to multitask</li><li>Strong listening skills</li><li>Being able to use empathy (Interpersonal sensitivity)&nbsp;</li><li>Be able to divert pressure and keep calm under stressful conditions &nbsp;</li></ul>

Direct Retail Coordinator

Orders and Deliveries Specialist is a pivotal role in managing vehicle orders and deliveries, handling client and driver requests, and ensuring smooth communication between various stakeholders and ensure high levels of client satisfaction.&nbsp;Responsibilities:&nbsp;<ul><li>Handling Client and Driver requests:&nbsp;<ul><li>Prioritize prompt responses to incoming calls and emails to maintain good communication with clients, drivers, and other stakeholders.</li><li>Address client and driver requests in a timely manner, resolving any issues or concerns they may have efficiently.</li><li>Cultivate a professional and friendly relationship with key contacts to ensure client satisfaction.</li></ul></li><li>Managing Orders of New Cars:<ul><li>Receive and register orders from the Operational department, ensuring accuracy and correctness.</li><li>Ensure all reports are generated accurately and delivered to relevant departments within agreed timeframes.</li><li>Verify price agreements and discounts provided by dealers to ensure alignment with calculations.</li></ul></li><li>Ensuring Efficiency in Delivery process and enhance Driver Experience:<ul><li>Coordinate with all stakeholders involved in the delivery process, including suppliers, clients, and drivers, to ensure smooth and timely vehicle deliveries.</li><li>Track vehicle delivery requests until they are successfully completed, ensuring all necessary documentation is prepared and sent to drivers within agreed timeframes.</li><li>Provide assistance to drivers throughout the delivery process, ensuring their experience is smooth and satisfactory.</li><li>Maintain accurate records in Ayvens' systems regarding delivery schedules, vehicle transportation, and aftermarket placements.</li><li>Coordinate with dealers to schedule delivery dates and update records accordingly in the core system.</li><li>Coordinate the issuance of registration numbers and car insurance for new vehicles, ensuring compliance with relevant regulations and procedures.</li></ul></li><li>Contribute to the Invoicing process:<ul><li>Firmly support the accurate invoicing process for clients and suppliers as well, by booking invoices and ensuring all necessary documentation is prepared for vehicle delivery.</li></ul></li><li>Handling Complaints and Escalating Issues:<ul><li>Address drivers' and clients' complaints promptly, communicating with dealers or other relevant parties to resolve issues.</li><li>Identify and escalate any situations requiring further attention to ensure timely resolution.</li></ul></li></ul>&nbsp;Qualifications and skills:<ul><li>A Bachelor’s degree in business administration, logistics, supply chain management or a related field is often preferred.</li><li>Excellent verbal and written communication skills are essential for interacting with clients, drivers, suppliers, and other stakeholders.</li><li>Ability to address client and driver inquiries, concerns, and complaints with empathy and professionalism.</li><li>Ability to communicate clearly, concisely, and professionally in a variety of situations.</li><li>Exceptional organizational and time management skills to manage multiple tasks, prioritize workload, and meet deadlines effectively.</li><li>Attention to detail to ensure accuracy in documentation and record-keeping.</li><li>Ability to think critically with strong problem-solving skills to address order and delivery related issues, resolve conflicts, and make decisions under pressure.</li><li>Ability to work collaboratively with internal teams, external vendors, and clients to achieve common goals.</li><li>Proficiency in using computer software and relevant tools, including email clients, CRM systems, and Microsoft Office suite (Word, Excel, PowerPoint).</li><li>Adaptability to a dynamic work environment with shifting priorities and evolving requirements.</li><li>Good command of English – verbal and written&nbsp;</li></ul>

Orders & Deliveries Specialist

The KYC Analyst (Fixed Term Contract) is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness&nbsp;

KYC Analyst (Fixed Term)

Join our team as a Non‑Financial Risk Intern (First Line of Defense – LOD1). This role is designed for a final‑year student or recent graduate from a Greek university, offering hands‑on experience in managing operational risk, including Outsourced Services, RCSA, Business Continuity, Internal Controls, and Incident/Loss Management.Key Responsibilities<ul><li>Update assessment files for core non‑financial risk frameworks</li><li>Support operational incident &amp; loss recording: Log incidents, capture root‑cause data, monitor resolution.</li><li>Assist with data quality reviews and sanity checks across L1C control execution.</li><li>Provide administrative assistance for recurring or ad-hoc reporting cycles and support ad-hoc team activities.</li></ul>Qualifications &amp; Skills<ul><li>Final‑year student or recent graduate in Business Administration, Finance, Economics, Statistics or a related field from a Greek university.</li><li>Confident with Microsoft Excel (tables, filters, basic functions) and Word formatting.</li><li>Basic PowerPoint and file‑organization skills.</li><li>Highly organized and detail‑oriented</li><li>Dependable, able to manage repetitive administrative tasks with accuracy.</li><li>Clear communicator, in Greek and English, both written and verbal.</li><li>Proactive learner, curious about how frameworks like OS, RCSA, BCM.</li></ul>

LoD1 Non- Financial Risk Analyst (Fixed-Term)

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems. Responsibilities: • Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines. • Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings. • Secure agreed prices with the vendor to ensure the client is aware of the repair total. • Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles. • Handle and resolve drivers’ complaints. • Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed. • Identify and escalate situations requiring attention. • Communicate with colleagues and external partners to control direct / indirect costs. • Drive continuous improvement and engage in action planning to improve operational effectiveness&nbsp;Qualifications and skills:• University degree will be considered as an asset• At least 2-3 years of experience in automotive markets• Very good command of English language, both verbal and written• Organizational skills• Be able to work in teams• Customer oriented

RMT Coordinator

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.This position plays a critical role within the organization’s Account Management function in the area of North Greece. The role is based in Thessaloniki and is responsible to provide support to the Key Account Executive of North Greece in several tasks such as the preparation of client proposals and reporting.KEY ACCOUNTABILITIES<ul><li>Answer to every incoming call and respond to emails</li><li>Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts</li><li>Follow up all requests until they are closed</li><li>Prepare and send proposals to clients within the agreed timeframe</li><li>Ensure that orders are logged in system quickly and with accuracy&nbsp;</li><li>Ensure that all reports are provided to clients in accuracy and within the agreed time frame</li><li>Keep the sales information systems updated</li><li>Responsible of filling all documents related to clients</li><li>Coordinate with all departments in order to ensure that clients requests are handled efficiently</li><li>Handle and resolve client’s complaints</li><li>Log all interactions with clients in the relevant CRM tool</li><li>Promote, support and educate clients to use Fleet Reporting and other Ayvens tools</li><li>Assist in the preparation and co-ordination of all client events</li><li>Identify and escalate situations requiring attention</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity&nbsp;</li><li>Meet all agreed SLA’s and Key Performance Indicators (KPI’s).</li></ul>QUALIFICATIONS &amp; SKILLS<ul><li>General education degree or equivalent</li><li>Customer services experience over the telephone</li><li>Excellent Customer service skills</li><li>Ability to type with speed and accuracy</li><li>Knowledge of CRM tools and relevant system applications</li><li>Knowledge of supporting and administrative processes</li><li>IT literate</li><li>High EQ</li><li>Good command of English - verbal and written</li><li>Excellent interpersonal and communication skills – verbal and written</li><li>Effective on rapport building in order to develop trust and strong relationship with clients</li><li>Ability to manage data collection and filing</li><li>Strong listening skills</li><li>Being able to use empathy (see with the eyes of the other party) &nbsp;</li><li>Be able to divert pressure and keep calm&nbsp; under stressful conditions &nbsp;</li></ul>

Sales Administrator (Maternity cover)

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer Service Agent is ultimately the everyday point of contact of Ayvens with all drivers. The role includes interactions with Ayvens’ clients &amp; drivers to provide them information related with their vehicles, aiming to ensure their mobility. Also, he/she is responsible to reply to the incoming calls from drivers, answer inquiries and questions, provide support, handle complaints, and resolve them. The ideal candidate for this position will have a working experience in call center and strong communicational skills. The role supports excellent customer service with focus on providing a great customer experience. The ideal candidate resolves typical problems, communicates solution, or requested information to the customer, solves problems in straightforward situations and builds relationships with customers through follow-up of services.&nbsp;&nbsp;Responsibilities:&nbsp;<ul><li>Assist customers’ inquiries via telephone, email (Answer to incoming calls and respond to emails)&nbsp;</li><li>Coordinate with other functions and departments in order to reply to drivers&nbsp;</li><li>Handle drivers' requests for car maintenance and provide support to drivers in the event of accidents&nbsp;</li><li>Handle and resolve drivers’ complaints straightforward by taking the initiative&nbsp;&nbsp;</li><li>Record all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed&nbsp;</li><li>Provide accurate, valid and complete information by using the right methods/tools&nbsp;</li><li>Provide a great customer experience&nbsp;&nbsp;</li><li>Meet personal/customer service team targets&nbsp;&nbsp;</li><li>Keep records of customer interactions, process customer accounts and file document&nbsp;</li><li>Identify and escalate situations requiring attention&nbsp;</li><li>Identify and assess customers’ needs to achieve satisfaction&nbsp;</li></ul>Qualifications and skills:&nbsp;<ul><li>Previous experience in customer support or client service representative role, will be considered an asset&nbsp;</li><li>Ability to demonstrate customer passion&nbsp;</li><li>Ability to multi-task, prioritize, and manage time effectively&nbsp;</li><li>Ability to work under pressure and meet tight deadlines&nbsp;</li><li>Strong interpersonal and communication skills&nbsp;</li><li>Organizational skills and problem solving capabilities&nbsp;</li><li>Highly motivated, target driven and results oriented&nbsp;</li><li>Excellent PC skills, including relevant CRM tools&nbsp;</li><li>Fluency in English language- verbal and written&nbsp;</li><li>Solid verbal and written communication skills&nbsp;</li><li>Positive attitude &amp; pleasant personality with eager to work and strong team spirit&nbsp;</li><li>University Degree will be consider as an asset&nbsp;</li><li>Familiarity with automobiles, will be considered an asset&nbsp;</li></ul>

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