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Housekeeping Operations &amp; Compliance<ul><li>Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet&nbsp;Forbes 5-star standards&nbsp;and the highest level of cleanliness.</li><li>Implement and monitor&nbsp;HACCP (Hazard Analysis and Critical Control Points)&nbsp;procedures to maintain a hygienic and safe environment.</li><li>Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.</li><li>Maintain linen inventory, ensuring&nbsp;par levels&nbsp;are met and quality standards are upheld.</li><li>Organize and supervise&nbsp;special cleaning schedules&nbsp;(deep cleaning, marble care, carpet treatment, pest control, etc.).</li><li>Oversee lost and found procedures, key control, and emergency response protocols.</li><li>Monitor and promptly address maintenance issues, collaborating with relevant departments.</li></ul>Personnel Management &amp; Training<ul><li>Lead, train, and develop a motivated housekeeping team, fostering a&nbsp;culture of excellence and attention to detail.</li><li>Conduct regular performance appraisals, coaching, and mentoring of staff.</li><li>Ensure all housekeeping employees adhere to&nbsp;Forbes service standards, grooming policies, and professional conduct.</li><li>Coordinate staff schedules and leave planning to ensure optimal team coverage.</li><li>Implement structured&nbsp;training programs&nbsp;on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.</li><li>Encourage a positive and productive work environment, inspiring teamwork and high morale.</li></ul>Administration &amp; Financial Oversight<ul><li>Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.</li><li>Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.</li><li>Prepare and submit accurate&nbsp;inventory reports, stock requisitions, and operational reports&nbsp;to the Executive Housekeeper.</li><li>Identify and analyze discrepancies in stock levels and recommend corrective actions.</li><li>&nbsp;</li></ul>Skills, Qualifications and Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>&nbsp;</li></ul>What we Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Housekeeping Manager | One&Only Aesthesis, Athens (15510)

The Groups Sales Manager is responsible for ensuring the successful reactive sales and event management of Conference and Incentive programs and/or domestic and international Weddings, Conference and Banqueting functions and Private Events. This covers all aspects from quotation, contracting, coordinating, planning, communication of requirements and final billing settlement of all groups and banqueting and conferencing functions. Key Duties and Responsibilities<ul><li>Represent One&amp;Only Aesthesis in a sales capacity during property site inspections and educational visits for travel agents, clients, individual guests, conference groups, incentive groups etc.</li><li>Manage the communication with potential clients individuals and/or corporate ones (creating offers, site inspections, negotiating, contracting and implementing the event, closing accounts).</li><li>Ensure function/ booking information is entered correctly into the internal system including an enquiry note, basic rate proposed and activity follow ups for future dates.</li><li>Drafting of the Group Resume and/ or Function Sheets showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare.</li><li>Conduct pre con meetings before group arrival ensuring all required department HOD’s are present and that they are aware of their department’s individual responsibilities.</li><li>Communicate all areas of concern as received from client to relevant department headings.</li><li>Represent team in Health and Safely and Staff forum meeting if required.</li><li>To be fully conversant with all health and safety, fire and emergency procedures.</li><li>Understand and apply the policies of the One&amp;Only hotel applicable to group accommodation and food and beverage as well as functions and events.</li><li>Understand and apply the knowledge of group accommodation (including rates) and food and beverage contracts.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li><li>Generate from internal system a monthly Booking Review of all bookings in the system.</li><li>Ensure weekly checks on deposits due and activities logged in the internal system are up to date.</li><li>Run monthly Banqueting forecast Reports.</li><li>Ensure adequate records are kept for lost bookings and run reports when required.</li><li>Sign off all contracts and ensure contract match reservations in the booking systems.</li><li>Ensure team reach budget and forecast targets.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Sales oriented individual</li><li>In depth understanding of the luxury market and the profile of UHN individuals</li><li>Excellent verbal/written communication skills in Greek and English</li><li>Ability to handle multiple tasks</li><li>Strong background in all aspects of hospitality sales industry</li><li>Minimum of three&nbsp;(3) years’ experience in a similar position</li><li>University/college degree in Business Administration, Economics, Hospitality or related field</li></ul>&nbsp;What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Groups Sales Manager, MICE | One&Only Aesthesis (15496)

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

Key Duties and Responsibilities&nbsp;&nbsp;Managing employees&nbsp;&nbsp;<ul><li>Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example;&nbsp;</li><li>Encourage and build mutual trust, respect, and cooperation among team members;&nbsp;</li><li>Serve as a role model to demonstrate appropriate behaviours;&nbsp;</li><li>Supervises Front Office Agents&nbsp;</li><li>Understanding employee positions well enough to perform duties in employees' absence;&nbsp;</li><li>Empower employees to provide excellent customer service;&nbsp;</li><li>Conduct regular trainings for employees;&nbsp;</li><li>Ensuring that there is a proper coverage according to hotel occupancy;&nbsp;</li><li>Regular check of Front Office LQA and Forbes Standards;&nbsp;</li><li>Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills;&nbsp;</li><li>Provide guidance and direction to subordinates, including setting performance standards and monitoring performance;&nbsp;</li><li>Provide information to co-workers, and colleqgues by telephone, in written form, e-mail, or in person;&nbsp;</li><li>Regular check of staff adherence to policy and procedures of the hotel;&nbsp;</li><li>Perform regular trainings for Front Office Agents;&nbsp;</li><li>To assist with any other duties as required by the line manager or another member of the management team.&nbsp;</li></ul>&nbsp;Focus on Guests satisfaction&nbsp;&nbsp;<ul><li>Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved;&nbsp;&nbsp;</li><li>Provide immediate assistance to guests as requested;&nbsp;</li><li>Provide services for customer satisfaction and retention;&nbsp;</li><li>Create unforgettable moments for guests and making sure guests are blown away with the hotel service;&nbsp;</li><li>Maintain high visibility in public areas during peak times;&nbsp;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;&nbsp;</li><li>Record guest issues in the guest response tracking system;&nbsp;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;&nbsp;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;&nbsp;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;&nbsp;&nbsp;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;&nbsp;</li><li>Participate, as needed, in the investigation of employee and guest accidents;&nbsp;</li><li>Always seek opportunities to improve client service;&nbsp;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.&nbsp;&nbsp;</li></ul>&nbsp;Front Office Essence&nbsp;&nbsp;<ul><li>Ensuring the quality, standards and exceeding the expectations of the customers daily;&nbsp;</li><li>Ensure compliance with all policies, standards and procedures;&nbsp;</li><li>Update standards operational procedures related to Front Office if necessary;&nbsp;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;&nbsp;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;&nbsp;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;&nbsp;</li><li>Support implementation of the upselling program, communicating and ensuring process;&nbsp;</li><li>Ensure all the rooms are assigned properly: according to category booked and guests preferences;&nbsp;</li><li>Ensure that passports data collected at the check-in and registration of hotel guests is done;&nbsp;&nbsp;&nbsp;</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies;&nbsp;</li><li>Cover night Front Office shifts when required;&nbsp;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;&nbsp;</li></ul>&nbsp;Education or Certification&nbsp;&nbsp;<ul><li>Bachelor's degree&nbsp;</li><li>Minimum two years working in a luxury, 5-star hotel and/or a degree in hospitality management.&nbsp;</li><li>Previous work in customer service and reservations experience preferred.&nbsp;&nbsp;</li><li>Excellent written and oral communication skills required.&nbsp;&nbsp;</li><li>Strong leadership skills and interpersonal communication skills.&nbsp;</li><li>Must be fluent in verbal and written English.&nbsp;&nbsp;</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.&nbsp;</li><li>Excellent listening and comprehension skills required.&nbsp;</li></ul>&nbsp;What We Offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Team Leader, Front Office | One&Only Aesthesis,Athens (9926)

As an IT Specialist, you will be responsible for the day-to-day technical support, maintenance, and troubleshooting of our IT systems. Reporting to the IT Supervisor, this role requires strong problem-solving skills, attention to detail, and a proactive approach to ensuring seamless IT operations across all hotel departments. Key Responsibilities•&nbsp;&nbsp;&nbsp;Provide first-line technical support to staff and guests, ensuring IT systems run smoothly.•&nbsp;&nbsp;&nbsp;Install, configure, and maintain hardware, software, and network systems.•&nbsp;&nbsp;&nbsp;Troubleshoot and resolve issues related to Microsoft 365, Azure, Intune, Cisco, VMware, Active Directory, Opera, and MicroSymphony.•&nbsp;&nbsp;&nbsp;Support the maintenance of servers, network infrastructure, and security systems.•&nbsp;&nbsp;&nbsp;Assist with system updates, backups, cybersecurity measures, and IT asset management.•&nbsp;&nbsp;&nbsp;Work closely with the IT Supervisor and IT Manager to implement and maintain IT policies and procedures.•&nbsp;&nbsp;&nbsp;Collaborate with external vendors and service providers for IT-related services and troubleshooting.•&nbsp;&nbsp;&nbsp;Ensure compliance with data protection and cybersecurity protocols.•&nbsp;&nbsp;&nbsp;Provide basic IT training to staff when necessary.&nbsp;Skills, Experience &amp; Qualifications•&nbsp;&nbsp;&nbsp;A degree or diploma in Information Technology, Computer Science, or a related field.•&nbsp;&nbsp;&nbsp;Minimum 2 years of experience in an IT support or specialist role, preferably in the hospitality industry.•&nbsp;&nbsp;&nbsp;Hands-on experience with:&nbsp;o&nbsp;&nbsp;&nbsp;Microsoft 365, Azure, and Intuneo&nbsp;&nbsp;&nbsp;Cisco networking and VMwareo&nbsp;&nbsp;&nbsp;Active Directory (user and group management)o&nbsp;&nbsp;&nbsp;Opera and MicroSymphony hotel systems•&nbsp;&nbsp;&nbsp;Strong troubleshooting and problem-solving skills.•&nbsp;&nbsp;&nbsp;Ability to work efficiently in a fast-paced environment.•&nbsp;&nbsp;&nbsp;Strong communication skills in English (Greek is a plus).•&nbsp;&nbsp;&nbsp;Certifications such as CCNA or Microsoft (MCP, MCSA, or Azure-related) are a plus. What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.&nbsp;

Specialist, IT, One&Only Aesthesis (7286)

To ensure the efficient running of the Food and Beverage division through achieving budgeted revenues, Colleague Satisfaction, Guest Satisfaction and GOP results for each area of responsibility&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Align management style, working practices and conduct with One&amp;Only and Kerzner’s vision, Global Support values, operating standards and policies.&nbsp;To comply with Kerzner’s code of conduct at all times.</li><li>Develop and implement creative strategies to maximise spend per guest&nbsp;</li><li>Ensure all LQA standards are consistently met and colleagues are trained on LQA concept and associated standards&nbsp;</li><li>Personally build clear and open lines of communication with all departments</li><li>Play a proactive role as a member of the Resorts Executive Committee&nbsp;</li><li>Work closely with the Director of Sales and Marketing for groups and events&nbsp;</li><li>Understand and abide by all Government laws relating to the Food and Beverage division.&nbsp;</li><li>Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.</li><li>Be actively involved in maintaining the Food Safety and Hygiene Standards.</li><li>Monitor and control all financial aspects of the business including the preparation of the annual business plan.</li><li>Implement and monitor programs to maintain the condition of hotel assets in all F&amp;B areas.&nbsp;</li><li>Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.&nbsp;Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.</li><li>Work with HR on all initiatives relating to Talent management and development&nbsp;</li><li>Create an environment that trains, develops, coaches and mentor’s colleagues.</li><li>Conduct weekly SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals &amp; objectives.&nbsp;</li><li>Actively participate in sales presentations, property tours and customer meetings.</li><li>Drive ReviewPro action plan follow up on a monthly basis with direct reports.&nbsp;</li><li>Conduct monthly walkthrough with Engineering, Housekeeping and DH to ensure action and standards are maintained.&nbsp;</li><li>Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM and cc EXCOM.</li><li>Undertake additional duties as requested by the General Manager of the hotel.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>University degree or Diploma in Hospitality Management</li><li>2 Years’ experience in a similar position in an executive committee capacity</li><li>Must possess the right to live and work in Greece without a company supported working visa</li><li>Excellent knowledge of Greek and English</li><li>Ability to lead, motivate and develop colleagues</li><li>Be innovative, financially savvy, connect emotionally with guest and internal customer</li><li>Excellent verbal and written communication skills</li><li>Well verged with technology, which helps F&amp;B to take next level</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Director, Food & Beverage, One&Only Aesthesis, Athens (8431)

Server is responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Maintain pleasant interaction with guests at all times</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress in order to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked in order to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations&nbsp;</li><li>To be responsible for handling of all equipment and supplies.</li><li>Perform any side-work as requested</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Good communication skills&nbsp;</li><li>Good knowledge of English</li><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Experience with Micros is a plus</li><li>Experience in luxury resort would be an advantage but not a requirement.</li><li>&nbsp;</li></ul>What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Waiter | Manko | One&Only Aesthesis (10491)

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest&nbsp;standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.&nbsp;Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O RR standard</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Education – Bachelor degree in Tourism</li><li>Knowledge of Greek and English</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Minimum 2 years as a supervisor job experience in a luxury resort</li><li>Must have basic accounting skills</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, Housekeeping, One&Only Aesthesis, Athens (7563)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Guest Services Agent, One&Only Aesthesis Athens (6702)

The Host is responsible for managing in-house and post stay stages of guest. Hosts are responsible for making sure guests receive personalized service from the hotel. The host is responsible to ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. The host must be familiar with all resort standards, policies and procedures to ensure daily operations is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions, and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Provide services which blows away for customer satisfaction and retention.</li><li>Establish a positive relationship with guests while maintaining a professional and attentive manner.</li><li>Provide immediate assistance to guests as requested and anticipate their needs when possible.</li><li>Responsible for all in-house guest requests and ensuring their needs are met and exceeded.</li><li>Responsible for the coordination, organization and delivery of a warm welcome and fond farewell for the individual guests;&nbsp;</li><li>Communicate guest arrivals, preferences and needs to all appropriate departments daily.</li><li>Collect guest preferences during the stay.</li><li>Delivering guest requests (presenting items, placing them, in room behaviour).</li><li>Demonstrate appropriate behaviour.</li><li>Maintain grooming standards.</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently.</li><li>Ensure a high level of cleaning is always maintained within your own work area.</li><li>To assist with any other duties as required by the Guest Relations/Hosts Team Leader or another member of the management team.</li><li>To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.</li></ul>&nbsp;Skills, Qualifications and Requirements<ul><li>Previous experience as a Butler or Receptionist or Guest Relations agent in a five-star environment for a minimum of 2 years.</li><li>Excellent knowledge of English</li><li>Computer literate, knowledge of MS Office, Excel and Opera is essential.&nbsp;</li><li>Able to work well under pressure and be able to multi-task.</li><li>Business or Management qualifications are desirable.</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Host, One&Only Aesthesis, Athens (7561) / Υποδοχή

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