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Πωλήσεις / Marketing / Εμπόριο Λιανικής

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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Κέντρο Εξυπηρέτησης / Call Center

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Αισθητική / Κομμωτήριο

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Δημοσιογραφία / ΜΜΕ

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Τηλεπικοινωνίες

Προσωπικό Ασφαλείας

Αθλητισμός / Fitness

Φροντίδα Ενήλικων / Παιδιών

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Our Sales team is on the lookout for a passionate&nbsp;Small-Medium Business (SMB) Account Executive&nbsp;to build and nurture relationships with small to medium-sized restaurant and café partners. In this role, you will work closely with our partners, helping them grow their businesses on&nbsp;efood&nbsp;through tailored support, upselling opportunities, and strategic account management. This is a fantastic opportunity for a proactive, results-driven professional who thrives in a fast-paced, customer-focused environment.What You’ll Do:<ul><li>Account Management:&nbsp;Develop and maintain strong relationships with SMB restaurant partners, ensuring their long-term success.</li><li>Performance Optimization:&nbsp;Monitor business and sales KPIs, analyze performance data, and suggest strategic actions to enhance growth.</li><li>Sales &amp; Upselling:&nbsp;Identify opportunities to introduce efood’s services, promotions, and features to maximize partner success.</li><li>Training &amp; Support:&nbsp;Onboard new partners, ensuring they understand the platform, tools, and best practices.</li><li>Problem Resolution:&nbsp;Serve as the primary point of contact for partners, proactively addressing challenges and ensuring a seamless experience.</li><li>Market Analysis:&nbsp;Stay up to date with industry trends and competitor activity to provide valuable insights to partners.</li><li>Reporting &amp; Insights:&nbsp;Maintain accurate records, analyze performance metrics, and provide data-driven reports to management.</li></ul> What you need to be successful &nbsp;<ul><li>Experience:&nbsp;1-3 years in account management, sales, or customer success (preferably in food delivery, e-commerce, or hospitality).</li><li>Education:&nbsp;Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Skills:</li><li>Strong communication and interpersonal abilities.</li><li>Analytical mindset with the ability to interpret data and offer strategic recommendations.</li><li>Excellent organizational skills and the ability to manage multiple accounts.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Languages:&nbsp;Fluent in Greek and English, both written and spoken.</li><li>Attitude:&nbsp;A proactive, self-motivated professional with a passion for the food industry and a results-driven approach.</li></ul>

SMB Account Executive

Our mission is to create and deliver exceptional training content that equips customer-facing employees with the necessary hard and soft skills to excel in their roles. Through a variety of engaging training methods, including online courses, virtual sessions, and classroom workshops, we aim to empower our teams to provide outstanding customer service and continuously enhance their professional growth. What you’ll do:&nbsp;<ul><li>Plan, facilitate, and deliver training sessions to enhance both hard and soft skills through various methods (online, virtual, and in-person).</li><li>Assist in the creation and updating of training materials, collaborating with the Training Manager or Specialist to ensure content aligns with business needs.</li><li>Maintain up-to-date training content, including presentations, SOP videos, and assessments, ensuring consistency and effectiveness across all materials.</li><li>Develop engaging video training content for onboarding, process training, and skill development that aligns with learning objectives.</li><li>Contribute to the development and expansion of the Knowledge Base site by creating manuals, instructional materials, and video tutorials.</li><li>Conduct trainer observations and monitor trainee performance, providing actionable feedback for continuous improvement.</li><li>Research and suggest new training methods, such as video-based learning, gamification, and microlearning, to enhance training effectiveness.</li><li>Collect and analyze participant feedback and engagement metrics to identify areas for improvement and propose solutions to the Training Manager or Specialist.</li><li>Ensure positive and consistent communication with staff, peers, and management to support a collaborative and effective learning environment.</li><li>Provide hands-on support during live training sessions, e-training programs, and on-the-job coaching to ensure smooth learning experiences.</li></ul>&nbsp; What you need to be successful <ul><li>A BSc degree in Education or a related field.</li><li>At least 1 year of previous experience in a customer care or educational environment.</li><li>A strong understanding of customer expectations, with a focus on providing quality-driven support.</li><li>Proficiency in design and delivery of training content, along with strong computer skills (MS Office, Google Suite, and other relevant tools).</li><li>Excellent presentation and public speaking skills.</li><li>The ability to effectively present complex information to diverse audiences.</li><li>Strong oral and written communication skills in both English and Greek.</li><li>Familiarity with coaching and training techniques.</li><li>Strong multitasking and task-management skills to handle a variety of responsibilities.</li><li>Knowledge of both conventional and modern training methods, tools, and techniques.</li><li>Effective planning and excellent organizational skills to ensure smooth and efficient training sessions.</li></ul>

Trainer

Το&nbsp;efood market&nbsp;μεγαλώνει και αναζητά&nbsp;Pickers&nbsp;για τo καταστήματα της Νέας Ιωνίας.&nbsp;Τα καταστήματά μας βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά online παραγγελίες. Η ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που επιλέγουν το efood market για τα καθημερινά τους ψώνια.Ως Picker καθημερινά:<ul><li>Προετοιμάζεις και ολοκληρώνεις τις παραγγελίες προς παράδοση (Picking - Packing)</li><li>Τοποθετείς τα προϊόντα στα ράφια</li><li>Παραλαμβάνεις τα νέα εμπορεύματα</li><li>Ελέγχεις το απόθεμα και την ποιότητα των προϊόντων</li><li>Φροντίζεις την καθαριότητα του καταστήματος</li></ul> What you need to be successful <ul><li>Μπορείς να εργαστείς σε βάρδιες</li><li>Προσέχεις τη λεπτομέρεια</li><li>Είσαι οργανωμένος/η και συνεπής</li><li>Σου αρέσει να εργάζεσαι με γρήγορους ρυθμούς</li><li>Γίνεσαι ένα με την ομάδα</li><li>Είσαι εξοικειωμένος/η με την τεχνολογία</li><li>Ξέρεις κάτι από Microsoft Office</li><li>Αν έχεις εμπειρία σε τμήμα αποθήκης/logistics θα πετάς! (επιθυμητό)</li></ul>

Picker (efood market) - Νέα Ιωνία

Our Marketing team is on the lookout for a passionate Marketing Manager who will take over data-informed marketing strategies for our restaurants &amp; coffee shops.&nbsp;In this cross-functional role, you will have the chance to cooperate with different teams within efood, lead marketing projects and ensure they run smoothly. To thrive in this position you will need strong business acumen and a deep understanding of the marketing ecosystem and channels.&nbsp;What you ‘ll do:<ul><li>Monitor business and marketing KPIs and propose data-informed marketing strategies&nbsp;</li><li>Handle ToM budget and propose allocation based on marketing priorities</li><li>Track all key metrics of restaurant marketing, monitor performance of campaigns and create in-depth reports to evaluate success&nbsp;</li><li>Be responsible for national campaigns excellence and handle project planning, marketing budget and cross-departmental alignments&nbsp;</li><li>Propose and implement methodologies that facilitate cross-departmental collaboration for Restaurant Marketing&nbsp;</li><li>Evaluate marketing campaigns based on business KPIs and provide valuable insights that can translate into actions</li><li>Stay up-to-date with industry best practices, emerging marketing trends, and technological advancements to drive innovation in marketing strategies</li></ul> What you need to be successful <ul><li>At least 5 years of experience in a managerial position in Marketing. Previous working experience in the tech industry would be considered a plus.&nbsp;</li><li>Bachelor's/ Masters degree in Economics, Computer Science, Marketing, or a related field.</li><li>Experience with marketing strategies and available channels</li><li>Experience with best practices in marketing</li><li>Excellent communication and negotiation skills</li><li>Cross-departmental experience and project management skills</li><li>Experience with campaign analysis and development of reports that provide actionable insights</li><li>Analytical thinking and attention to detail are considered a must</li><li>Data-driven decision making and creativity&nbsp;</li><li>Excellent Office Excel skills</li><li>Team spirit, adaptability and conflict resolution skills</li></ul>

Marketing Manager | Platform

We are looking for a Subscription &amp; Loyalty Manager to join our Growth team, helping us build and enhance customer loyalty while optimizing the impact of our marketing initiatives.As part of our Marketing Team, you will play a crucial role in developing and implementing subscription and loyalty strategies that strengthen customer relationships and drive business growth. You’ll work closely with cross-functional teams to enhance efood’s subscription and loyalty programs, ensuring they align with local market needs and consumer behavior.<ul><li>Collaborating with internal teams (Marketing, CRM, Product, and Commercial teams) to enhance the value proposition of our programs</li><li>Analyzing market trends, competitive landscape, and customer insights to identify opportunities for differentiation and continuous improvement</li><li>Track key KPIs for subscription and loyalty programs and report on performance, offering actionable insights</li><li>Guide regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategy</li><li>Championing innovation, bringing fresh ideas and best practices to strengthen customer relationships and drive long-term loyalty.</li></ul> What you need to be successful <ul><li>Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business models</li><li>Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performance</li><li>Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategies</li><li>Leadership &amp; Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiatives</li><li>Agility &amp; Flexibility: Quick to learn, adapt, and manage multiple tasks in a fast-paced, dynamic environment</li><li>Innovation-Driven: Passion for identifying new opportunities and innovating to meet evolving customer needs</li><li>Growth Mindset: Focused on continuous learning and improvement, with the ability to drive growth and adapt to new challenges.</li><li>Experience in Large-Scale Programs: Experience managing large-scale programs, particularly in consumer-facing industries (e.g., e-commerce, tech, or services).</li><li>Business Strategy Expertise: Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business models</li></ul>

Subscription & Loyalty Manager

Το&nbsp;efood market&nbsp;μεγαλώνει και αναζητά&nbsp;Pickers&nbsp;για τo καταστήματα του Παγκρατίου.Τα καταστήματά μας βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά online παραγγελίες. Η ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που επιλέγουν το efood market για τα καθημερινά τους ψώνια.Ως Picker καθημερινά:<ul><li>Προετοιμάζεις και ολοκληρώνεις τις παραγγελίες προς παράδοση (Picking - Packing)</li><li>Τοποθετείς τα προϊόντα στα ράφια</li><li>Παραλαμβάνεις τα νέα εμπορεύματα</li><li>Ελέγχεις το απόθεμα και την ποιότητα των προϊόντων</li><li>Φροντίζεις την καθαριότητα του καταστήματος</li></ul> What you need to be successful <ul><li>Μπορείς να εργαστείς σε βάρδιες</li><li>Προσέχεις τη λεπτομέρεια</li><li>Είσαι οργανωμένος/η και συνεπής</li><li>Σου αρέσει να εργάζεσαι με γρήγορους ρυθμούς</li><li>Γίνεσαι ένα με την ομάδα</li><li>Είσαι εξοικειωμένος/η με την τεχνολογία</li><li>Ξέρεις κάτι από Microsoft Office</li><li>Αν έχεις εμπειρία σε τμήμα αποθήκης/logistics θα πετάς! (επιθυμητό)</li></ul>

Picker (efood market) - Παγκράτι

Our Supply Chain team is growing and we are on the lookout for a&nbsp;Senior&nbsp;Demand Planner&nbsp;who will join forces and contribute to efood's endless growth journey. As a Senior Demand Planner you will be responsible for preparing demand forecasts, monitor stock levels and maintain our efficiency high when it comes to replenishment for our darkstores. Your main goal is to optimize stock levels and ensure we have all the products we need in order to satisfy our customers’ needs. &nbsp;What you'll do:&nbsp;<ul><li>Prepare demand forecasts, initiate orders to the stores or store transfers and track reception by creating and managing POs</li><li>Analyze current inventory status and update the ordering parameters in order to keep the correct inventory levels at the stores (# Out Of Stock or Over Stock) while ensuring high availability</li><li>Coordinate with Store Managers and store personnel to ensure smooth workflow</li><li>Maintain parameters of the replenishment model and make sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities.&nbsp;&nbsp;</li><li>Manage the relevant inventory in coordination with the category managers</li><li>Compile timely and accurate analysis and reports of inventory and purchases forecasts</li><li>Dispatch orders to suppliers and ensure proper tracking.&nbsp;</li><li>Liaise with suppliers to improve collaborative forecasting planning and replenishment&nbsp;</li><li>Safeguard the maintenance of appropriate and accurate records of in-stock and inventory position</li></ul>&nbsp; What you need to be successful <ul><li>Bachelor's Degree in Business Administration, Supply Chain Management or related field</li><li>At least 3 years of experience in a similar role and preferably in Retail or FMCG Industry&nbsp;</li><li>Fluency in English (written and oral)</li><li>Strong knowledge of MS-Office</li><li>Good communication skills, team player, detail-oriented with structured mindset</li><li>Data-driven, solution-oriented with a can-do attitude and a high sense of responsibility</li><li>Comfortable working with senior-level executives and meeting specific targets in a fast-paced working environment&nbsp;</li></ul>

Senior Demand Planner

eFood is looking for a passionate and dynamic Customer Care Team Leader to join our growing family!We are seeking a fair, empathetic, and inspiring leader who thrives on guiding and motivating teams. If you possess strong logical thinking, creative problem-solving skills, and excellent time management, you could be the perfect fit to complete our leadership team.As a Customer Care Team Leader, you'll work in shifts and on public holidays, 5 days a week. Your responsibilities will include coordinating multiple tasks, leading and motivating our customer care agents, and addressing any performance gaps. You will foster a positive, inspiring team environment built on open communication, while delegating tasks, setting clear deadlines, and establishing specific targets for your team’s success.If you’re ready to lead with passion and make an impact, we want to hear from you!What you'll do:<ul><li>Lead a team of 15 Customer Care Agents and Senior Customer Care Agents</li><li>Goal set the team members based on S.M.A.R.T. methodology</li><li>Overseeing and assessing customer care agents' daily activities, and share with them performance-related feedback on a regular basis (weekly, monthly, yearly)</li><li>Conduct QAs based on the goal set each month</li><li>Present QAs' results to the team members</li><li>Monitor team member's performance daily</li><li>Provide performance feedback to the team members by conducting 1-2-1 meetings (at least one weekly)</li><li>Communicate appropriately with the team members so that they register annual leaves, teleworking days etc according to the corporate policies</li><li>Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents etc)</li><li>Ensure that new agents are smoothly onboarded</li></ul> What you need to be successful <ul><li>Proven work experience in a team leading role in a call center environment</li><li>Bachelor's degree will be considered as a plus</li><li>Solid computer skills, especially excel (or relevant tools)</li><li>Fluency in Greek &amp; English</li><li>Good knowledge of performance metrics</li><li>Strong interpersonal &amp; communication skills</li><li>Empathy &amp; Great Listening skills</li></ul>

Customer Care Team Leader

Το&nbsp;efood market&nbsp;μεγαλώνει και αναζητά&nbsp;Pickers&nbsp;για τo καταστήματα της Κυψέλης.&nbsp;Τα καταστήματά μας βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά online παραγγελίες. Η ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που επιλέγουν το efood market για τα καθημερινά τους ψώνια.Ως Picker καθημερινά:<ul><li>Προετοιμάζεις και ολοκληρώνεις τις παραγγελίες προς παράδοση (Picking - Packing)</li><li>Τοποθετείς τα προϊόντα στα ράφια</li><li>Παραλαμβάνεις τα νέα εμπορεύματα</li><li>Ελέγχεις το απόθεμα και την ποιότητα των προϊόντων</li><li>Φροντίζεις την καθαριότητα του καταστήματος</li></ul> What you need to be successful <ul><li>Μπορείς να εργαστείς σε βάρδιες</li><li>Προσέχεις τη λεπτομέρεια</li><li>Είσαι οργανωμένος/η και συνεπής</li><li>Σου αρέσει να εργάζεσαι με γρήγορους ρυθμούς</li><li>Γίνεσαι ένα με την ομάδα</li><li>Είσαι εξοικειωμένος/η με την τεχνολογία</li><li>Ξέρεις κάτι από Microsoft Office</li><li>Αν έχεις εμπειρία σε τμήμα αποθήκης/logistics θα πετάς! (επιθυμητό)</li></ul>

Picker (efood market) - Κυψέλη

If you join us in the role of&nbsp;(IT Business Analyst),&nbsp;this is what you can expect from us&nbsp;&nbsp;:<ul><li>Attractive salary and an overall competitive package</li><li>Transportation buses</li><li>Hybrid way of working</li><li>Medical Plan (Life &amp; Health insurance)</li><li>Annual Check Up&nbsp;</li><li>Direct Medical Assistance&nbsp;</li><li>Equipment needed for the role</li></ul> About your future roleBefore you start working in our Greece Platforms department, you will go through well-structured education that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece, and you will be part of a team of IT Business Analysts that counts more than 20 members.&nbsp;Your key responsibilities in this role will be:<ul><li>Serving as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow&nbsp;</li><li>Developing requirements specifications according to guidelines under support and supervision of another Team Member</li><li>Understanding software development lifecycle and payments processing&nbsp;</li><li>Taking part in sessions/ meetings in order to better understand business needs and be able to document them&nbsp;</li><li>Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis&nbsp;</li><li>Translating business needs into functional and non-functional requirements for the IT organization, and managing changes to such requirements&nbsp;</li><li>Working in cooperation with various teams in the IT organization such as developers, architects test analysts and project managers&nbsp;</li><li>Working on moderately complex projects with moderate to high breadth of responsibility&nbsp;</li><li>&nbsp;</li></ul>What makes you the best person for this job?As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks. Qualifications needed to be successful in this role:<ul><li>At least 4-6 years of practical related experience in Business Analysis within the Banking industry&nbsp;</li><li>Bachelor’s Degree (a master’s Degree will be considered an advantage) on following subjects: Computer science/information technology, information management systems, business information systems, electrical/electronic engineering, mathematics or science&nbsp;</li><li>ECBA™ certification would be considered as advantage</li><li>Very good command of English language&nbsp;</li><li>Practical experience in business analysis and specifications for new or modified systems&nbsp;</li><li>Knowledge of the Card industry (Issuing, acquiring, POS, payment schemes) will be considered an asset&nbsp;</li><li>Advanced skills in Microsoft Office Suite and Microsoft Project&nbsp;</li></ul>Additional skills and experience that would make you stand out:<ul><li>Working effectively with others in a team environment while enhancing a positive atmosphere&nbsp;</li><li>Strong ability to interpret a business need and evaluate all options to identify potential solutions&nbsp;</li><li>Practical experience in business analysis and specifications for new or modified systems&nbsp;</li><li>Knowledge of the Card industry (Issuing, acquiring, POS, payment schemes) will be considered an asset&nbsp;</li><li>Advanced skills in Microsoft Office Suite and Microsoft Project&nbsp;</li><li>Excellent command of English language&nbsp;</li><li>Excellent communication, problem solving and decision-making skills. Customer oriented perception&nbsp;</li></ul>

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