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At our client’s,&nbsp;they specialize in end-to-end big data solutions, including ETL pipelines and flexible APIs for efficient data access. They have expertise in developing cloud-native, microservices-based applications using Kubernetes as the core architecture. Their data processing relies on open-source tools like Spark and Airflow from the Apache foundation. With a highly experienced team and a strong background in software development, they aim to deliver world-class solutions.The role entails:<ul><li>Review business requirements and technical design documents to provide timely and meaningful feedback;</li><li>Develop and execute detailed, comprehensive, and well-structured test plans and test cases for manual testing of enterprise level tailor made multi-tier applications;</li><li>Perform manual functional testing, regression testing and API testing, with the use of the appropriate tools;</li><li>Identify, document, and track system defects, using appropriate tools and ensure their resolution;</li><li>Working closely and efficiently with their team of industry leading engineers and business analysts and other stakeholders to ensure the delivery of high quality enterprise applications;</li><li>Actively participate in Agile/Scrum processes, contributing to sprint planning, daily stand-ups, sprint review and retrospective;</li><li>Prepare detailed testing reports, i.e. test execution report, defect report, User Acceptance Testing (UAT) report;</li><li>Make presentations to their clients about the implementations and provide support during UAT execution;</li></ul>The successful candidate should have:<ul><li>Bachelor or Master degree in IT Engineering, Computer Science, Applied Sciences or related discipline;</li><li>At 2-4 years relevant professional experience in manual Software Testing of ETL pipelines and Databases and APIs;</li><li>Proficient in creating and executing detailed test cases and test plans;</li><li>Proficient in identification and preparation of suitable test data;</li><li>Very good understanding of client-server architecture and web services (SOAP/REST);</li><li>Knowledge of API testing tools, i.e. Postman, SoapUI;</li><li>Experience with version control systems, i.e. Git;</li><li>Knowledge of Databases and SQL experience (MariaDB, PostgreSQL, MySQL);</li><li>Knowledge of one or programming languages, i.e. python, is a plus;</li><li>Be familiar with Jira and Confluence;</li><li>Experience with agile methodologies, i.e. Scrum;</li><li>Ability to draft testing documentation, i.e. test plan, test results report, UAT report;</li><li>Ability to express ideas verbally and in writing, in a clear, concise and professional manner (both in English &amp; in Greek);</li><li>Commitment to providing excellent quality work and building client relationships;</li></ul>What’s in it for youAt our client’s is all about people, encouraging high performance and quality work.Being part of their team includes:<ul><li>Competitive compensation package</li><li>Full Remote company (Hellenic Citizenship is preffered)</li><li>Private Insurance</li></ul>

QA Engineer

Code.Hub, the first Hub for Developers in Greece, builds together with&nbsp;our client&nbsp;the first digital team for expanding the portfolio of their services globally. Code.Hub has the knowledge and the technical mentorship for all technologies and helps the SW Engineers to expand their skills and opportunity of making a great career path for their future! Code.Hub and our client believe in the talent of Greece.WHO WE’RE LOOKING FOR?<ul><li>Very good educational background in IT or in a numerate discipline (such as Engineering, Statistics, etc.)</li><li>At least 2 years’ experience in software development in iOS</li><li>4-5 years’ experience of developing software in a team environment would be considered an asset</li><li>Proficient in Swift</li><li>Familiarity with JSON, Web Services, REST APIs, Git</li><li>Deep knowledge of iOS SDK</li><li>Common design patterns</li><li>Proficient with Unit and integration tests</li><li>Eagerness to contribute in a team-oriented environment</li><li>Ability to work creatively and analytically in a problem-solving environment</li></ul>WHAT´S IN IT FOR YOU?What we offer<ul><li>Remote working</li><li>A competitive salary</li><li>Signing Bonus</li><li>Brand new equipment</li><li>Exciting &amp; friendly work environment</li><li>Career &amp; competencies’ development</li><li>Continuous training from our experts on cutting edge technologies&nbsp;through Code.Hub’s Code.Learn</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun!</li><li>Internal competitions &amp; rewards.</li></ul>

iOS Engineer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Swedish-English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak Swedish and&nbsp;English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Swedish-English - Business Development Sales Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

English - Business Development Sales Representative

Training and Quality Manager – Athens - GreeceBringing smiles is what we do at TTEC… for you and the customer. As a Training and Quality Manager working on site in Athens, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause, deep-dive, collaborating with key leadership team and support staff).Develop Learning &amp; Quality team Members - Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedbackDrive execution of Quality Operating Model &amp; Standards - Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●&nbsp;&nbsp;Minimum 1 year call center or equivalent work experience&nbsp;●&nbsp;&nbsp;Possess excellent written and spoken English communication skills●&nbsp;&nbsp;Excellent interpersonal skills●&nbsp;&nbsp;Excellent organizational skills●&nbsp;&nbsp;Able to work independently, as well as extremely team-focused; supports team and peer decisions●&nbsp;&nbsp;Meticulous attention to detail●&nbsp;&nbsp;Able of working cooperatively with people of diverse backgrounds regardless of personal differences●&nbsp;&nbsp;To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment●&nbsp;&nbsp;Receptive to feedback, takes directions and is aware of development areas●&nbsp;&nbsp;Ability to self-motivate and manage own time●&nbsp;&nbsp;Ability to own your own development and with a growth mindset●&nbsp;&nbsp;Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders●&nbsp;&nbsp;Partner with global learning team to provide input, review created materials, and support delivery of workshops●&nbsp;&nbsp;Ability to adopt a consultative approach with stakeholders●&nbsp;&nbsp;Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes●&nbsp;&nbsp;Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning coursesKnowledge●&nbsp;&nbsp;Demonstrate an understanding of facilitation and questioning&nbsp;techniques●&nbsp;&nbsp;Good understanding of adult learning principles and learning styles●&nbsp;&nbsp;Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)●&nbsp;&nbsp;Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs●&nbsp;&nbsp;Good understanding of the Customer Service business at Booking or similar environment●&nbsp;&nbsp;Customer Service outcome oriented●&nbsp;&nbsp;Available full time and flexible in both schedule and tasks based on local needs●&nbsp;&nbsp;Experience of data analysis●&nbsp;&nbsp;Experience of root cause problem solving methodology●&nbsp;&nbsp;Experience in change management methodologies●&nbsp;&nbsp;Experience of project management methodology●&nbsp;&nbsp;Experience of facilitating a quality calibration processWhat You Can Expect•&nbsp;&nbsp;Supportive of your career and professional development•&nbsp;&nbsp;An inclusive culture and community minded organization where giving back is encouraged•&nbsp;&nbsp;A global team of curious lifelong learners guided by our company values•&nbsp;&nbsp;Ask us about our paid time off (PTO) and wellness and healthcare benefits•&nbsp;&nbsp;And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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