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The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. This position will report to our local Leader.What you need to have is?<ul><li>Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience</li><li>General understanding of Network</li><li>Fluent in English</li><li>Proficient in Microsoft Office</li><li>Knowledge of Active Directory</li></ul>Nice to have:<ul><li>Knowledge of Incident response</li><li>Experience as L1/2 Technical support</li></ul>Responsibilities:<ul><li>Coordinates as smart hands with different portfolios and engineering workgroups</li><li>Perform hardware and software upgrades to peripheral equipment</li><li>Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients</li><li>Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</li><li>Perform site maintenance and safety checks of assigned equipment</li><li>Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</li><li>Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required</li></ul>What do you get from us?<ul><li>Great compensation package based on experience and annual increases based on performance.</li><li>A strong work/life balance with a focus that we all have – and should have – lives outside of work.</li><li>Challenging work with the opportunity to personally learn and grow.</li><li>Professional development opportunities with conferences &amp; training.</li><li>Private Insurance</li></ul>

IT Technician

Key Responsibilities<ul><li>BI Development: Design, develop, and optimize BI solutions using&nbsp;SQL,&nbsp;Power BI,&nbsp;Domo,&nbsp;Excel, and&nbsp;Python.</li><li>Project Management: Plan and oversee data-related projects from initiation to delivery, ensuring milestones are met and risks are managed.</li><li>Ownership &amp; Accountability: Take complete ownership of assigned tasks, proactively push them forward, and maintain clear communication on progress and challenges.</li><li>Data Modeling &amp; Visualization: Implement effective data models, dashboards, and reports that provide actionable insights and drive business decisions.</li><li>Collaboration: Work closely with cross-functional teams and regional stakeholders to translate business needs into technical solutions, ensuring alignment on objectives and timelines.</li><li>Continuous Improvement: Identify and recommend industry best practices or emerging technologies to enhance current data processes.</li></ul>Required Skills &amp; ExperienceTechnical Proficiency:<ul><li>SQL: Capable of writing complex queries, stored procedures, and optimizing database performance.</li><li>BI Tools: Experience with&nbsp;Power BI,&nbsp;Domo, and advanced&nbsp;Excel&nbsp;for reporting, dashboards, and data visualization.</li><li>Python: Proficiency in scripting and data manipulation for automation and advanced analytics.</li></ul>Project Management:<ul><li>Ability to define project scope, manage timelines, and coordinate deliverables.</li><li>Comfortable leading initiatives, tracking progress, and proactively resolving roadblocks.</li></ul>Analytical Mindset:<ul><li>Strong aptitude for troubleshooting, problem-solving, and deriving insights from large datasets.</li></ul>Communication &amp; Collaboration:<ul><li>Effective interpersonal skills to work in a regional, cross-functional environment and articulate complex ideas clearly.</li><li>English language proficiency</li><li>French language would be an advantage</li></ul>Adaptability &amp; Growth:<ul><li>Eagerness to learn new technologies, adapt to evolving business needs, and stay updated on industry trends.</li></ul>Location:GRC Athens - Minwos 10-16Language Requirements:English (Required)Time Type:Full time

BI Associate (TCF)

As a Desktop Support Lead Technician and under general direction, you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates, second level troubleshooting and you will act as a lead for escalation of complex issues.Provide advanced technical end-user support to desktop systems; workstation setup, configuration, and routine tasks such as software/hardware upgrades. Act as primary point of contact for applications and limited network/server support in addition to strong leadership skills to manage multiple tasks. Resolvereported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Demonstrate excellent customer interaction skills both verbally and orally. Demonstrate expert knowledge of technologies as well as excellent judgment for managing and prioritizing work. Responsibilities:• Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&amp;E users.&nbsp;• Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.&nbsp;• Softphone and Hard Phone Configuration and Administration.&nbsp;• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management,&nbsp;• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.&nbsp;• Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.&nbsp;• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.&nbsp;• Support senior IT team with sales process.&nbsp;• Provide minimal training and technical assistance to end users.&nbsp;• Creating/Updating documentation like SOPs; Job Aids, FAQs, etc., review and improve our Site IT processes and proceduresAssist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.&nbsp;• Act as backup for IT Site Supervisor where appropriate.&nbsp; Desired Skills and Experience:&nbsp;• Relevant associate or Bachelor’s degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.&nbsp;• Superior IT support knowledge is required. Strong problem-solving tools and techniques are required. Must be able to install, configure and troubleshoot current desktop operating systems.&nbsp;• Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.)&nbsp;• Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes.&nbsp;• Ability to handle multiple projects simultaneously, establish priorities, work under time constraints and meet deadlines. • High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work

Lead Desktop Support Technician

We are currently looking for:Application Support EngineerRequirements:<ul><li>University degree in computer science or related subject.</li><li>Professional experience in the implementation and support of ERP systems and users.</li><li>Familiarity with Database Systems (Microsoft SQL Server) SQL and knowledge of Transact SQL programming.</li><li>Knowledge of Entersoft ERP and familiarity with programming languages is highly desirable.</li><li>Good knowledge of MS-Office (Excel - Word - PowerPoint, Office 365).</li><li>Ability to diagnose, analyze and solve problems.</li><li>Excellent written and oral communication in Greek and English.</li><li>Communicative personality with customer orientation, flexibility and adaptability.</li><li>Spirit of teamwork and cooperation.</li><li>Responsibility and consistency.</li><li>Strong organizational, coordination and time management skills.</li></ul>Main Tasks:<ul><li>Participate in the development and maintenance of all business needs using the tools/languages provided by the software used by the company and complex t-sql queries.</li><li>Provide 1st and 2nd level support to end users (ERP, Retail, WMS etc).</li><li>Contribute in the development and implementation of various EDIs for interfacing with third party applications inside and outside the company.</li><li>Deliver quality services to end users and build a relationship of trust.</li><li>Take part in projects undertaken by the IT department.</li></ul>If you wish to work in a pleasant, youthful environment that supports respect for all, entrepreneurship and quality, we will be happy to receive your CV, indicating the code&nbsp;IT/24.All CVs will be treated with confidentiality

APPLICATION SUPPORT ENGINEER (GR)

We are currently seeking for&nbsp;an OSTS Specialist to perform multiple technology support activities in providing end user support to Firm personnel. The successful candidate demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment. ​&nbsp;&nbsp;Your key responsibilitiesYou will be part of the On-site Technology Support team, to ensure that EY strategy is properly delivered.&nbsp;You will use your ability to follow a logical and systematic approach to issues, escalating matters where needed to your superiors, delivering with accuracy and in set timeframes.<ul><li>Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).</li><li>Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.</li><li>Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.</li><li>Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.</li><li>Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.</li><li>Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.</li><li>Assist with off-site support for firm sponsored functions/meetings.</li><li>Perform asset management responsibilities as assigned by supervisor.</li><li>Assist with IT tasks related to office moves, buildouts and relocations.</li><li>Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.</li><li>Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.</li><li>Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.</li></ul>&nbsp;&nbsp;Skills and attributes for success<ul><li>Teamwork:&nbsp;Encouraging an efficient, innovative and team-oriented working environment by maintaining cooperative relationships and positive attitudes that lead to open communications and sharing of information</li><li>Communication:&nbsp;Integrating with and influence clients from a varying range of organizations, as part of a diverse and highly driven team with a creative vision and the confidence to make it happen</li><li>Attention to Detail:&nbsp;Illustrating critical thinking, professionalism, high level of self-motivation and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details</li><li>Tech-Oriented:&nbsp;Using technology to continually learn, share knowledge with team members and enhance service delivery</li></ul>&nbsp;&nbsp;What we look for&nbsp;Required<ul><li>1 – 3 years&nbsp;of relevant working experience</li><li>Excellent academic background, a bachelor’s degree in IT, or similar</li><li>Advanced MS Office user</li><li>Ability to work effectively with all levels of end users and IT personnel</li><li>Excellent business writing and verbal communication skills both in Greek and English</li><li>Excellent analytical, project management, communication, problem solving, interpersonal and teaming skills</li><li>Outstanding organizational skills, flexibility and ability to work under tight deadlines</li><li>Willingness to learn, proactivity, openness to work in a multicultural environment</li></ul>&nbsp;&nbsp;Desirable<ul><li>Experience in a Big4 professional services firm</li><li>Solid negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally</li></ul>&nbsp;&nbsp;What we offer you&nbsp;&nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:</li><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.</li><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>

On Site Technology Support Specialist - Core Business Services

Your Tasks<ul><li>End user support for customers (remote)</li><li>Qualification and dispatching of incoming support requests</li><li>Incident solution (1st Level)</li><li>Microsoft client system support and adaptations to existing systems in the Microsoft server environment</li><li>Support IMAC for Customers</li><li>IT-support (1st Level) for colleagues</li></ul>Your Profile&nbsp;Your Know-how<ul><li>Fluency in spoken and written German</li><li>Fluency in spoken and written English</li><li>Completed training or studies in the field of IT or comparable professional experience</li><li>Basic knowledge of network technology, DNS/DHCP and Windows Server operating systems</li><li>Experience in supporting Microsoft Office and Windows client operating systems</li></ul>&nbsp;Your Personality<ul><li>Distinct customer and service orientation</li><li>Self-sufficient and organized way of working</li><li>Strong team and communication skills</li><li>Solution-oriented mindset and reliable manner</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>

German Speaking IT Support / Helpdesk 1st/2nd Level (m/f/d) - Athens

Your Tasks<ul><li>Realization of applications for the automation of our infrastructure, cloud and security areas and connected backend systems&nbsp;</li><li>Contribution of creative ideas for new and further developments</li><li>Independent and/or joint design and implementation for security and native client applications</li><li>Orchestrating in the environment of the DTS Security Operation Center</li><li>Development of requirements together with the operating team&nbsp;</li><li>Collaborative development of interfaces&nbsp;</li><li>Frequent exchange within the development team</li></ul>Your Profile<ul><li>Working experience with programming language C#, .NET or related</li><li>Knowledge in software testing and understanding of software development processes</li><li>Enjoy learning new languages and approaches</li><li>Structured and solution-oriented way of thinking</li><li>Distinct ability to work in a team and passion for modern IT</li><li>Fluency in written and spoken English</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>

.NET Developer (m/f/d) - Athens

Your Tasks<ul><li>Detection and containment of IT threats</li><li>Analysis of alarms using various tools and monitoring solutions</li><li>Forwarding of the information obtained</li><li>Documentation of your activities in our ticket system</li><li>Depending on your abilities: elimination of threats</li></ul>Your Profile<ul><li>Degree in IT or comparable professional experience</li><li>Strong analytical skills</li><li>Good knowledge of the inner working of modern operating systems and communication infrastructures</li><li>Interest in learning new tricks each day and connecting the dots when detecting new system behaviour</li><li>Fluency in written and spoken English</li><li>Readiness for shift work</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>

Security Operations Center - Cyber Security Analyst (m/f/d) - Athens

Your Tasks<ul><li>IT Specialist (m/f/d) in the field of Linux for us and our clients</li><li>Operating cloud infrastructures for our national and international customers</li><li>Construction, development, maintenance, and operation of our IT infrastructure with a focus on Red Hat/CentOS and Debian/Ubuntu</li><li>Design, installation, and support of Linux-based and heterogeneous environments</li><li>Management and expansion of data center structures</li><li>Support and close collaboration with Windows administration</li><li>&nbsp;</li></ul>Your ProfileYour Know-how<ul><li>Experience in system administration in Linux (minimum 1 year)</li><li>Knowledge of automation and container virtualization is desirable (e.g., Ansible, Kubernetes, and Docker)</li><li>Good English language skills advantageous for communication with colleagues from other European countries</li></ul>&nbsp;Your Personality<ul><li>Strong teamwork and communication skills</li><li>High level of willingness to learn and customer orientation</li><li>Structured and independent work approach</li><li>&nbsp;</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Linux Administrator (m/f/d) - Athens

Your TasksAs a Technical Training Specialist (m/f/d) you are a key part in shaping and building the foundation of DTS's future vision. You will be responsible of our Trainee Programs, supporting new hires and developing raw talent into IT professionals. The following activities are within your area of responsibility.<ul><li>Planning, preparing and delivering courses in the field of IT with a focus on OS, Networking, Productivity Systems, Basic Security, Virtualization, Backup, Identity and Authentication.</li><li>Assessing and reporting the progress of trainees.</li><li>Offering guidance and support to new employees, trainees and interns.</li><li>Conducting workshops to familiarize new hires with the company's tools, systems, and workflow.</li><li>Designing and implementing workshops and bootcamps to identify talents.</li><li>Working closely with other teams on projects that require your expertise.</li></ul>Your Profile<ul><li>Completed studies in IT or professional experience in IT-related positions.</li><li>Experience in teaching, training or coaching individuals in IT-related subjects.</li><li>Excellent communication and interpersonal skills, with the ability to convey complex technical concepts in a clear and understandable manner.</li><li>Ability to think in a conceptual, holistic and strategic way to design and implement engaging and effective training programs.</li><li>Passionate for teaching with excellent mentoring and coaching abilities to help others grow.</li><li>Strong teamwork skills and proficient in collaborative planning.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Technical Training Specialist (m/f/d) - Athens

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