Εμπόριο Λιανικής

Πληροφορική

Χρηματοοικονομικά

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Άλλο

Αποθήκη / Logistics

Γραμματειακή Υποστήριξη

Εκπαίδευση

Επαγγέλματα Υγείας

Κέντρο Εξυπηρέτησης / Call Center

Εταιρικές Πωλήσεις

Προσωπικό Ασφαλείας

Φροντίδα Κτιρίων / Σπιτιών

Βιομηχανική Παραγωγή

Εστίαση

Διοίκηση Επιχειρήσεων

Ανθρώπινο Δυναμικό / HR

Ναυτιλία

Αερομεταφορές

Αισθητική / Κομμωτήριο

Εργάτες

ΜΜΕ / Social Media

Μεταφορές

Marketing

Τηλεπικοινωνίες

Νομικές Υπηρεσίες

LastWeek

LastThreeDays

Today

Aoristou

Orismenou

Internship

Seasonal

FullTime

PartTime

OnSite

Hybrid

As a new joiner, you will be placed within Alpha Bank’s Wholesale Banking Business Areas, where you will have the opportunity to collect, analyze, and assess financial data related to Business Customers. You will also support key operations related to relationship management for Customers under the responsibility of the respective Business Areas.Depending on your knowledge and skills, you may follow a development track across various domains, such as Corporate and Investment Banking, Commercial Banking, Wholesale Trade Lending, and Transaction Banking.&nbsp;&nbsp;What You Will Be Doing&nbsp;<ul><li>&nbsp;&nbsp;&nbsp;Assessing and processing financial statements and investment plans of large corporate Customers and Small and Medium Enterprises (SMEs).</li><li>Collaborating with the financial departments of corporate Customers for the collection of financial data.</li><li>Collaborating with the other Business Areas of the Bank, the Branch Network and the Alpha Bank Group Companies for the implementation of the decisions made by the Credit Committees of the Bank.</li><li>Reporting on the portfolio of the Business Area concerned.&nbsp;</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s and/or a postgraduate degree in Economics, Finance, Mathematics, Business Administration or in any other related field.</li><li>Previous work experience in financial analysis positions will be considered an asset.</li><li>Strong collaboration skills in the daily interactions with both Customers and the Alpha Bank Employees.</li><li>Self-motivation, methodical approach and a results-oriented perspective.</li><li>Analytical and synthetic skills.</li><li>Critical thinking.</li><li>Ability to deliver within fixed deadlines.</li><li>Excellent oral and written communication skills both in the Greek and in the English language.</li><li>Proficient use of MS Office.</li></ul>&nbsp;&nbsp;What we offer&nbsp;&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative work environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large Organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Wholesale Banking - Alpha Talent Acceleration Program

At Alpha Bank, we understand that the strength of our services lies not only in our ability to innovate and adapt but also in our commitment to reliable and transparent reporting. Alpha Bank’s Reporting Center of Excellence is dedicated to upholding the highest standards of reporting and analytics. In the Reporting Center of Excellence, we blend analytical expertise with&nbsp;cutting-edge technology to deliver insightful, accurate, and timely reports. Our team is at the forefront of transforming raw data into strategic assets, acting as the Management’s trusted advisor by providing data-backed insight to support strategic decision-making.&nbsp;Our team is growing and we are seeking dynamic individuals to join us. As a&nbsp;Reporting Center of Excellence Specialist&nbsp;you will be responsible for the production of accurate regulatory reports, through efficient data processing techniques with the use of advanced analytical tools and the performance of complex data calculations and algorithmic processes. &nbsp;What you will be doing&nbsp;<ul><li>Prepare and submit reports to regulatory authorities (ESG Pillar III disclosures, FinRep, BoG Executive Committee Acts,etc.), ensuring compliance with regulatory guidelines and adherence to deadlines.</li><li>Identify and communicate the key insights of the regulatory reports and disclosures to Senior Management through targeted presentations and visualization dashboards.</li><li>Monitor and timely update the reporting activities master plan to properly address business expectations and ensure adherence to regulatory reporting delivery deadlines.</li><li>Maintain a data lineage dictionary and a uniform list of definitions for the elements included in internal, external and regulatory reports in line with the Basel Committee on Banking Supervision’s (BCBS) 239 standard.</li><li>Contribute to the design and definition of validation rules that ensure data accuracy and implement checks and controls using predefined criteria.</li><li>Participate in the implementation of new reporting requirements, transforming business needs to detailed business specifications and performing User Acceptance Tests, ensuring high quality deliverables.</li><li>Perform in-depth data analysis, interpret complex datasets to identify trends, insights, and areas for improvement.</li><li>Stay abreast of industry best practices and emerging technologies in reporting and data analytics.</li></ul> &nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in Banking, Finance, Computer Science, Data Analytics, Mathematics or other quantitative field of study.</li><li>Master’s degree in Banking, Finance, Data Analytics or other quantitative field of study.</li><li>​At least three (3) years of relevant professional experience, ideally in a banking institution or an audit/consulting/FinTech firm.</li><li>Capability of extracting value and forward-looking insights from data, using a combination of technical skills (e.g. SQL, SAS, SPSS), quantitative know-how and business acumen.</li><li>Good knowledge of visual analytics suites (e.g. QlikView, Power BI).</li><li>Proficient use of the MS Office suite (especially Excel and PowerPoint).</li><li>Excellent attention to detail and a commitment to producing high-quality results.</li><li>Excellent command of the English language (both written and spoken).</li><li>Strong analytical skills with the ability to interpret and present data effectively.</li><li>Project managements skills</li><li>Familiarity with ESG reporting concepts and terminology especially in the banking sector will be highly appreciated.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Reporting Center of Excellence Specialist

As a&nbsp;Specialist in Strategy &amp; Investments, you will be part of a high-performing team at the center of Alpha Bank’s strategic agenda, covering acquisitions, disposals, strategic partnerships, loan portfolio transactions, private equity investments, and group-wide strategic initiatives, and you will gain hands-on exposure to complex, high-impact projects that shape the future of the Bank. To succeed in this role, you will need strong analytical and communication skills, strategic thinking, initiative, and a collaborative mindset.&nbsp;What you will be doing&nbsp;<ul><li>Participate in the origination, evaluation, and execution of strategic transactions including M&amp;As, disposals, partnerships, and loan portfolio sales/acquisitions</li><li>Prepare detailed financial models and business cases to support investment decisions and internal approvals</li><li>Conduct company and sector-level analyses including benchmarking, peer valuation, and industry mapping</li><li>Support transaction structuring, pricing, and impact assessments (e.g. profitability &amp; capital)</li><li>Coordinate due diligence processes across finance, legal, tax, and business areas</li><li>Liaise with internal stakeholders (finance, risk, capital, legal and business) and external advisors (financial advisors, legal counsel, auditors, consultants, regulators)</li><li>Prepare materials for presentation to Senior Management</li><li>Assist in the formulation and monitoring of the Group’s Strategy</li><li>Conduct research and strategic diagnostics (e.g. market trends, competitor positioning, and peer benchmarking) to support executive decision-making)</li><li>Support the evaluation and monitoring of private equity fund investments, contributing to due diligence, strategy formulation, and portfolio oversight activities</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Economics, Business Administration, Engineering, or another analytical discipline</li><li>A Master’s degree or relevant professional qualification (e.g. CFA, ACA, ACCA) will be considered a strong plus</li><li>A minimum of two (2) and up to four (4) years of previous professional experience in Investment Banking, Corporate Finance and Transactions (including experience gained from the relevant divisions of big accountancy firms), Private Equity or any other relative experience in the banking, consulting or corporate sector</li><li>Excellent command of Excel and PowerPoint</li><li>Strong business writing and communication skills, including the ability to prepare presentations and reports in English</li><li>A solid understanding of corporate finance and accounting principles</li><li>Intellectual curiosity, attention to detail, and a high level of ownership</li><li>Strong interpersonal skills and the ability to work effectively with cross-functional teams</li><li>A proactive mindset and a willingness to learn quickly in a fast-paced, high-stakes environment</li><li>Excellent command of the English and the Greek language (both written and spoken)</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Strategy and Investments Specialist

As a Functional Analysis Specialist you will be joining the Special Lending Instruments Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translate business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperate effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjust and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Create detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Execute functional testing and analyzes data to assess performance to specifications.</li><li>Supervise functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stay up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Perform basic troubleshooting activities using available tools.</li></ul> What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of four (4) years professional experience in positions familiar (i.e. Special Lending Instruments, validation frameworks or testing methodologies).&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen</li><li>Proactiveness along with attention to detail.&nbsp;</li><li>Always strive for excellence.&nbsp;</li><li>Growth mindset.</li><li>Teamwork spirit.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Functional Analysis Specialist

As a Project Manager will be joining the IT Portfolio &amp; Project Management Domain of IT Governance Business Area of Alpha Bank S.A. and you will be responsible for supporting corporate teams on agile methodology and overseeing their operation to ensure their effectiveness. What you will be doing •&nbsp;&nbsp;&nbsp;Provide end-to-end Project Management for business initiatives driven to IT Projects.•&nbsp;&nbsp;&nbsp;Coordinate requirements collection, analysis and documentation.•&nbsp;&nbsp;&nbsp;Manage project risks with necessary mitigation, escalation and backup plans. What you need to have •&nbsp;&nbsp;&nbsp;Α Bachelor’s Degree in Computer Science, Information Systems Management Engineering, or any other related discipline.•&nbsp;&nbsp;&nbsp;At least 2 and up to 4 years of experience in Project Management.•&nbsp;&nbsp;&nbsp;Excellent interpersonal skills; building, maintaining and developing relationships of trust with colleagues and vendors.•&nbsp;&nbsp;&nbsp;Strong organizational skills and ability to handle multiple projects in parallel.•&nbsp;&nbsp;&nbsp;Ability to work effectively under pressure and meet strict deadlines.•&nbsp;&nbsp;&nbsp;Team player spirit, with results-oriented attitude.•&nbsp;&nbsp;&nbsp;Project Management certification (PMI, PRINCE, Agile) .&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Project Manager

As a Business Data Architecture Specialist will be placed in the Data Governance and Quality Business Area and you will be responsible for recommending, designing, and optimizing the Bank's data architecture processes. This role involves collaborating with various stakeholders to ensure efficient data modeling, data management platforms, and data governance.&nbsp; What you will be doing&nbsp;• Provide recommendations for the Bank's data architecture processes, including Information Architecture deliverables and artifacts.• Collaborate with business stakeholders to design and document data modeling optimizations within the existing data architecture processes.• Develop policies, rules, and standards to determine how data is collected, stored, integrated, and used through data systems.• Support the Business Stewards for documenting properly the critical data elements/ reports, following the DGF&nbsp;• Collaborate with Technical Stewards regarding Data Lineage documentation• Compile and maintains the list of key data elements/ reports, as determined by business data owners in each data domain.• Collaborate closely with Business Analysts to understand data requirements and define the best ways to deliver business value effectively.• Participate in projects that introduce new information and ensure alignment with data architecture.• Ensure data integrity by performing data integrity gap analysis.• Resolve data integrity gaps by working with business owners and ITOM.• Take responsibility for the creation and maintenance of the Data Glossary of Terms/ Reports in collaboration with other Business and IT roles.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Computer Science, Applied Mathematics, Applied Statistics or relevant fields• A Master’s degree in Business Intelligence or Data Management (preferred)&nbsp;• At least five (5) years of working experience in the field of data and analytics, including experience with systems architecture methodologies (preferable in the Banking Sector)• Experience on Database Querying and Database Management• Teamwork spirit and ability to cooperate effectively. &nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Data Governance Architecture Specialist

As a CRM Campaign Analysis Associate you will be responsible for assisting omni-channel Customer Lifecycle Management campaigns, supporting the delivery of personalized and dynamic customer-centric messages through various CRM channels. What you will be doing •&nbsp;&nbsp;Assist in the initial analysis for campaigns data per channel examining customer behavior, campaign performance, and CRM metrics.•&nbsp;&nbsp;Participate in trends and patterns identification from CRM campaigns responses to contribute insights•&nbsp;&nbsp;Assist in campaigns optimization by utilizing data analysis findings to suggest improvements to campaign strategies, messaging, and targeting•&nbsp;&nbsp;Support the development and implementation&nbsp;of comprehensive omni-channel Customer Lifecycle Management campaigns, ensuring personalized communication plans through CRM channels.•&nbsp;&nbsp;Assist in the implementation and monitoring of the CRM softwares/ systems that helps on improving the efficiency of customer management processes.•&nbsp;&nbsp;Contribute to the accuracy and cleanliness of CRM data by identifying and rectifying data quality issues.•&nbsp;&nbsp;Support the development of reports and dashboards that showcase key performance indicators (KPIs) and campaign effectiveness.•&nbsp;&nbsp;Keep abreast on industry local and global market trends and best practices to ensure that the new tool capabilities and base management initiatives are implemented in the Bank’s projects.&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;Bachelor’s degree in Mathematics, Statistics, Computer Science, or related fields.•&nbsp;&nbsp;Master’s degree in a relevant field of study (preferred).•&nbsp;&nbsp;At least one (1) year of experience in CRM Campaign Analysis.•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

CRM Campaign Analysis Associate (Fixed Term)

As a Copywrite Associate you will be responsible for managing digital copywriting activities, and digital communication as well as participating in the design of the digital marketing and communications strategy. What you will be doing •&nbsp;&nbsp;Create, edit and update technical and marketing content for the Bank’s digital channels.•&nbsp;&nbsp;Work collaboratively with cross functional teams (Product Owners, UX/UI team etc.) to create copy and messaging that helps shaping a consistent brand experience across all channels, ensuring greater user comprehension and conversion rates.•&nbsp;&nbsp;Produce clear, concise, error-free content that adheres to style guidelines.•&nbsp;&nbsp;Meet with subject matter experts to understand specialized topics and ensure appropriate content creation, while maintaining marketing best practices.•&nbsp;&nbsp;Produce long- and short-form copy appropriate to a variety of segments and audiences.•&nbsp;&nbsp;Work closely with UX and UI designers to improve the overall product user flows.•&nbsp;&nbsp;Understand target audience, identify key messages and work with creative teams to ensure that the visual elements of the channels complement the words with the latest industry trends and best practices.&nbsp;&nbsp;What you need to have •&nbsp;&nbsp;A Bachelor’ s degree in Greek or English Literature, Translation, Journalism, Communications, Marketing or relevant field.•&nbsp;&nbsp;A Master’ s degree in related field is preferred.•&nbsp;&nbsp;At least one (1) to three (3) years of working experience related to customer-facing digital copywriting (e.g. digital journeys, website content).&nbsp;•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Knowledge of translation techniques and CAT tools (preferably Trados Studio), of UX practices, will be considered significant assets.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Copywrite Associate (Fixed Tem)

As a&nbsp;Customer Suspicious Transactions Alerts Monitoring Officer, you will play a key role in protecting the integrity of our financial ecosystem. You will be at the frontline of financial crime detection — reviewing customer alerts, conducting investigations, and preparing Suspicious Transaction Reports that help us stay ahead of money laundering and terrorist financing risks.&nbsp;Your attention to detail, analytical thinking, and commitment to compliance will directly contribute to a safer, more transparent banking environment.&nbsp;What you will be doing&nbsp;<ul><li>Assess the Bank’s customers and their transactions for potential money laundering or terrorist financing risks by processing daily alerts generated by internal systems</li><li>Ensure alerts are reviewed and closed in a timely, well-documented, and compliant manner</li><li>Communicate with Branches and Business Units to gather relevant transactional documentation and context</li><li>Verify the completeness and accuracy of customer data and investigative documentation</li><li>Maintain effective communication with internal stakeholders, offering clear guidance throughout the alert review process</li><li>Prepare and justify Suspicious Transaction Reports (STRs) when serious indications arise, acting as the first level of control in the escalation process</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A BSc in Finance, Business Administration or a related field; a Master’s degree is a strong plus</li><li>A minimum of one (1) to three (3) years of experience in Compliance Control, AML, or similar financial crime prevention functions</li><li>Solid knowledge of transaction monitoring, customer due diligence, regulatory compliance, and financial crime compliance (FCC) frameworks</li><li>Strong analytical mindset combined with critical thinking and sound decision-making ability</li><li>Excellent communication and collaboration skills, with the confidence to liaise across departments and guide stakeholders</li><li>High attention to detail, organizational accuracy, and a strong sense of accountability in all aspects of your work</li><li>A proactive and team-oriented approach, with a drive to contribute to a high-integrity, compliance-focused culture</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Customer Suspicious Transactions Alerts Monitoring Officer

As a Digital Banking Operations Specialist you will be responsible responsible for managing and supporting the operational aspects of digital banking services, focusing on the smooth functioning of Bank’s digital channels, such as web, mobile, ATMs and APSs, while delivering excellent customer experiences and maintaining compliance with regulatory requirements. What you will be doing •&nbsp;&nbsp;Track the operational performance of digital channels, contribute to the development of relevant metrics, dashboards, and reports, and provide recommendations for improvements.•&nbsp;&nbsp;Coordinate the preparation and timely submission of proposals for the approval of operational expenses related to the bank’s digital channels. Monitor budget consumption and implements actions to optimize and reduce expenses where necessary.•&nbsp;&nbsp;Monitor compliance with Service Level Agreements (SLAs) for outsourced services, ensuring performance standards are met.•&nbsp;&nbsp;Participate in managing incidents of malfunction or downtime in digital channels, prepare reports for internal stakeholders and supervisory authorities, and ensure efficient updates to customers.•&nbsp;&nbsp;Engage in audit and risk evaluation processes, coordinating the implementation of corrective actions.•&nbsp;&nbsp;Lead the investigation and resolution of escalated issues from key clients or cases unresolved by 1st and 2nd level customer support teams.•&nbsp;&nbsp;Assist in the investigation of significant fraud cases (high-value incidents or recurring patterns) and contribute to the design and implementation of response actions.•&nbsp;&nbsp;Collaborate with the Data Protection Officer (DPO) to investigate critical cases related to personal data protection (GDPR) and draft responses to customer or regulatory authority requests.•&nbsp;&nbsp;Address requests and issues raised by the Hellenic Bank Association (HBA), the Bank of Greece, or other supervisory authorities, ensuring compliance and prompt resolution.•&nbsp;&nbsp;Monitor changes in the regulatory framework and public-sector digital initiatives (eGOV, KYC, KYB, etc.), represent the Digital Banking Business Area in bank-wide discussions, and coordinate actions to align with new developments.•&nbsp;&nbsp;Manage the design, evaluation and redesign of processes related to digital channels, including Customer onboarding through branches, telephone Customer support, and the preparation of Customer contractual documents (e.g., e-banking Terms and Conditions).&nbsp;&nbsp;What you need to have •&nbsp;&nbsp;Bachelor’s degree in engineering or finance•&nbsp;&nbsp;A Master’ s degree in related field is preferred.•&nbsp;&nbsp;At least four (4) years of working experience in banking operations, digital services or related field.&nbsp;•&nbsp;&nbsp;Experience in managing web/mobile banking platforms, mobile apps, or digital payment solutions is highly desirable.•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Digital Banking Operations Specialist

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