Κέντρο Εξυπηρέτησης / Call Center

Πωλήσεις / Marketing / Εμπόριο Λιανικής

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Χρηματοοικονομικά

Αποθήκη / Logistics

Επαγγέλματα Υγείας

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Άλλο

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Διοίκηση Επιχειρήσεων

Βιομηχανική Παραγωγή

Ανθρώπινο Δυναμικό / HR

Γραμματειακή Υποστήριξη

Φροντίδα Κτιρίων / Σπιτιών

Νομικές Υπηρεσίες

Εργάτες

Δημοσιογραφία / ΜΜΕ

Ναυτιλία

LastWeek

LastThreeDays

Today

Aoristou

FullTime

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As a&nbsp;Croatian-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be Doing&nbsp;Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Croatian and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>High speed internet in your quiet home work environment</li><li>Greece resident or ability to relocate&nbsp;and gain work authorization expediently to Greece</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;About TTEC&nbsp;

Croatian-English Travel Customer Service in support of Booking.com

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Czech or Slovak-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;Eligible applicants must be&nbsp;eligible to work in Greece. Relocation assistance is available.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluency in Czech or Slovak and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Czech or Slovak-English Travel Customer Service in support of Booking.com

As aGerman-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluency in German and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

German-English Travel Customer Service in support of Booking.com

As a&nbsp;Italian-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues</li></ul>What You Bring to the Role<ul><li>Fluent in Italian and English</li><li>6 months or more of customer services experience</li><li>High school diploma or equivalent</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance</li><li>And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Italian-English Travel Customer Service in support of Booking.com

As a&nbsp;French-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingLooking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.During a Typical Day, You’ll<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues</li></ul>What You Bring to the Role<ul><li>Fluent in French and English</li><li>6 months or more of customer services experience</li><li>High school diploma or equivalent</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day</li><li>Relocation assistance</li><li>And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

French-English Travel Customer Service in support of Booking.com

As a&nbsp;Romanian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Romanian and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Romanian-English Travel Customer Service in support of Booking.com

Την περίοδο αυτή ενδιαφερόμαστε να στελεχώσουμε την παρακάτω θέση:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Agent (ορισμένου χρόνου)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;για το τμήμα&nbsp;Sales&nbsp;Support, που υπάγεται στη Διεύθυνση Πωλήσεων,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;με έδρα τη Νέα&nbsp;Κηφισιά&nbsp;Οι βασικές αρμοδιότητες της θέσηςΗ θέση αναφέρεται στην Customer Service Supervisor και έχει ως βασική αρμοδιότητα την ενασχόληση με όλες τις ενέργειες και διαδικασίες του τμήματος, προκειμένου να διασφαλίζεται η ορθή λειτουργία του, σύμφωνα με τους κανονισμούς, τις πολιτικές και τη στρατηγική της.Πιο συγκεκριμένα, θα είναι υπεύθυνος για:<ul><li>την διαχείριση αιτημάτων πελατών στα applications της εταιρίας (Sales Force Automation and CRM Tool, Atlassian Jira, SAP)&nbsp;</li><li>την εξυπηρέτηση συγκεκριμένων αιτημάτων πελατών</li><li>την καταχώρηση αιτημάτων πελατών σε πλατφόρμα</li><li>την διαχείριση sell-out ενεργειών συνεργατών της εταιρείας μας</li><li>την δια τμηματική επικοινωνία με σκοπό την πληρέστερη εξυπηρέτηση των αιτημάτων των πελατών</li></ul>Το προφίλ που αναζητάμε<ul><li>Πτυχίο ανώτατης εκπαίδευσης.</li><li>Προϋπηρεσία έως 1-3 έτη σε αντίστοιχο οργανωμένο εργασιακό περιβάλλον και ιδιαίτερα σε τμήμα εξυπηρέτησης πελάτων ή υποστήριξης τμήματος πωλήσεων θα θεωρηθεί επιπλέον προσόν, καθώς και η γνώση SAP.</li><li>Ευχέρεια στη χρήση προγραμμάτων Ms Office</li><li>Πολύ καλή γνώση της αγγλικής γλώσσας</li><li>Ανεπτυγμένη ικανότητα επικοινωνίας και γραπτού λόγου</li><li>Πνεύμα ομαδικότητας</li><li>Ακεραιότητα, διάθεση για γνώση και εξέλιξη</li><li>Ικανότητα οργάνωσης και προγραμματισμού</li></ul>Τι μπορείς να αναμένεις από εμάς&nbsp;Η κουλτούρα μας βασίζεται στην ανοιχτή επικοινωνία και το ομαδικό πνεύμα, για την αντιμετώπιση των καθημερινών προκλήσεων. Επιπλέον προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και κινήτρων</li><li>Συνεχή εκπαιδευτική υποστήριξη</li><li>Προοπτικές ανάπτυξης</li><li>Υβριδικό μοντέλο εργασίας&nbsp;</li></ul>

Customer Service Agent (Fixed Term)

The role of the E- Commerce Customer Service Agent is to be responsible for handling in the best possible way customers’ inquiries through various channels: phone calls, emails, live chat, social media etc., providing a friendly, professional, and personalized customer service experience.Job Description<ul><li>Managing customers’ inquiries coming from multiple channels (phone calls, emails, live chat, social media) providing accurate and complete information</li><li>Identifying and assessing customers’ needs to achieve satisfaction by using the right tools</li><li>Following company’s procedures, guidelines, and policies to provide the right information to customers</li><li>Resolving customers’ complaints and managing difficult situations while maximizing customer satisfaction</li><li>Escalating difficult or unresolved issues to the supervisor or to different departments if needed</li><li>Communicating clearly and gently with all customers</li><li>Making recommendations to address weak spots or to improve existing processes</li><li>Assisting with ad hoc department's&nbsp;projects (such as picking/packing occasionally)&nbsp;</li></ul>Qualifications<ul><li>1-3 years of experience in customer service preferable in an e-business sector</li><li>University Degree in any discipline will be considered a plus</li><li>Familiarity with Entersoft Business suite and or other ERP / CRM software solutions will be highly appreciated</li><li>Advanced computer knowledge of Microsoft Suite is required</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Customer service excellence with commitment to quality</li><li>Well organized, flexible and able to work in a high-volume, fast-paced environment</li><li>ability to adapt and / or respond to different types of personalities</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Ability to work well in a team environment and present a professional demeanor</li></ul>Additional Information<ul><li>A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer</li><li>Performance-based competitive bonus scheme</li><li>Private Medical Plan</li><li>Monthly meal card</li><li>Career development and growth opportunities</li><li>Significant discounts on company’s products</li><li>Brand New, modern, and pleasant HQ offices</li></ul>

E-Commerce Customer Service Agent

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customer service agent (fixed term)

Ολυμπιακή Ζυθοποιία

e-commerce customer service agent

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