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Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders</li><li>Willing to work weekends and irregular hours which will include night shifts</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritize, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative (German)

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using Freenow. You face users and turn them into the most passionate Freenow lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Deliver high-quality support via calls, emails and messenger platforms</li><li>Be a passionate advocate for riders and drivers while answering any questions that come your way</li><li>Triage issues and escalate them when necessary</li><li>Cooperate with other departments to assist inside projects and resolve technical issues</li></ul>Our Tools: Google Suite | Microsoft Office | Zendesk&nbsp;TO BE SUCCESSFUL IN THIS ROLE:<ul><li>Initial experience in customer support&nbsp;</li><li>The ability to speak,read and write in French and English, any other language is a plus - Please submit your application in English</li><li>Good problem solving and active listening skills</li><li>Ability to multitask and perform effectively under pressure</li><li>Detail-oriented, proactive in process improvements</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Customer Care Executive (English and French)

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using Freenow. You face users and turn them into the most passionate Freenow lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Deliver high-quality support via calls, emails and messenger platforms</li><li>Be a passionate advocate for riders and drivers while answering any questions that come your way</li><li>Triage issues and escalate them when necessary</li><li>Cooperate with other departments to assist inside projects and resolve technical issues</li></ul>Our Tools: Google Suite | Microsoft Office | Zendesk&nbsp;TO BE SUCCESSFUL IN THIS ROLE:<ul><li>Initial experience in customer support&nbsp;</li><li>The ability to speak,read and write in German and English, any other language is a plus - Please submit your application in English</li><li>Good problem solving and active listening skills</li><li>Ability to multitask and perform effectively under pressure</li><li>Detail-oriented, proactive in process improvements</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Customer Care Executive (German and English)

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. &nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Support Associate

Αναζητούμε Εκπρόσωπο στο τμήμα Εξυπηρέτησης Πελατών, με έδρα τον Περισσό.<h2>Κύριες Αρμοδιότητες Ρόλου</h2><ul><li>Εξυπηρετεί πελάτες B2B και Β2C τόσο της Coral όσο και θυγατρικών τηλεφωνικά, μέσω e-mail ή chat</li><li>Καταχωρεί και πραγματοποιεί αλλαγές παραγγελιών</li><li>Καταγράφει και επιλύει παράπονα και ερωτήματα των πελατών</li><li>Δημιουργεί αναφορές και αποστολή παραπόνων σε συνεργαζόμενα τμήματα</li><li>Πραγματοποιεί τιμολογήσεις πελατών λιανικής και βιομηχανίας</li><li>Συμμετέχει σε projects σε συνεργασία με τα τμήματα πωλήσεων, λογιστηρίου, δρομολόγησης</li><li>Τηρεί KPIs, πολιτικές και controls</li></ul><h2>Κύρια Προσόντα</h2><ul><li>Πτυχίο Χημικού / Μηχανολόγου Μηχανικού/ Διοίκηση Επιχειρήσεων/ Οικονομικά</li><li>Επιθυμητή εμπειρία σε αντίστοιχο ρόλο</li><li>Γνώση CRM κρίνεται απαραίτητη</li><li>Άριστη γνώση Η/Υ και του Microsoft Office</li><li>Εξοικείωση με ERP συστήματα κατά προτίμηση SAP</li><li>Καλή χρήση της αγγλικής γλώσσας (γραπτά και προφορικά)</li><li>Ευελιξία απασχόλησης σε βάρδιες</li></ul><h2>Επιπλέον Χαρακτηριστικά</h2><ul><li>Άριστες διαπροσωπικές και επικοινωνιακές δεξιότητες</li><li>Υπευθυνότητα και επίλυση προβλημάτων</li><li>Ικανότητα διαχείρισης χρόνου</li><li>Ικανότητα εργασίας ως μέλος της ομάδας αλλά και αυτόνομα</li></ul>

Customer Support Associate (M10)

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customer service representative (german)

Binance

customer care executive (english and french)

FREE NOW GR

customer care executive (german and english)

FREE NOW GR

support associate

Wolt Greece

customer support associate (m10)

Motor Oil

Jobily.gr

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