Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Πληροφορική

Πωλήσεις / Marketing / Εμπόριο Λιανικής

Διοίκηση Επιχειρήσεων

Άλλο

Κέντρο Εξυπηρέτησης / Call Center

Αποθήκη / Logistics

Αερομεταφορές

Επαγγέλματα Υγείας

Βιομηχανική Παραγωγή

Δημοσιογραφία / ΜΜΕ

Μεταφορές

Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Νομικές Υπηρεσίες

Τηλεπικοινωνίες

Αθλητισμός / Fitness

Φροντίδα Κτιρίων / Σπιτιών

Εστίαση

Τέχνες / Πολιτισμός

Τουρισμός / Ξενοδοχεία

Προσωπικό Ασφαλείας

Αισθητική / Κομμωτήριο

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

Hybrid

Τα Καθήκοντά ΣουΑναφερόμενος/η στην&nbsp;Customer Care Team Leader&nbsp;του τμήματος&nbsp;Customer Relations, θα έχεις την ευθύνη για να:• Παρέχεις την καλύτερη δυνατή εξυπηρέτηση στον πελάτη• Παρακολουθείς το επίπεδο της παρεχόμενης εξυπηρέτησης από τους εξωτερικούς συνεργάτες (Μεταφορικές εταιρείες και Συναρμολόγηση) σε σχέση με τις απαιτήσεις και προδιαγραφές της εταιρείας• Συμβάλλεις ενεργά για ένα ευπρεπές, ασφαλές και καθαρό (σαν καινούριο) περιβάλλον σύμφωνα με την εικόνα και τους κανόνες της ΙΚΕΑ.• Εφαρμόζεις τις ρουτίνες και τις διαδικασίες του τμήματος όπως ανατίθενται βάσει των εταιρικών οδηγιών. Τα Προσόντα Σου• Απολυτήριο Λυκείου• Καλή γνώση της Αγγλικής γλώσσα. Επιπλέον ξένες γλώσσες θα θεωρηθούν επιπρόσθετο προσόν• Γνώση Η/Υ• Επιθυμητή Γνώση Navision &amp; CRM• Προηγούμενη εμπειρία σε παρόμοιο ρόλο ή σε τηλεφωνικό κέντρο• Προσανατολισμός στην εξυπηρέτηση πελατών• Αποτελεσματικότητα, προγραμματισμός &amp; οργάνωση• Ικανότητα διαχείρισης κρίσεων και δύσκολων καταστάσεων• Ομαδικό πνεύμα και καλή επικοινωνία Τι ΠροσφέρουμεΣτην ΙΚΕΑ, πιστεύουμε στη δύναμη των ανθρώπων και δημιουργούμε ένα περιβάλλον, όπου όλοι μπορούν να αναπτυχθούν και να εξελιχθούν μαζί μας.💰&nbsp;Ανταγωνιστικό Πακέτο Αποδοχών: Με πλήρες πακέτο παροχών &amp; επιπλέον παροχές🩺&nbsp;Υγεία &amp; Ευεξία: Ομαδικό πρόγραμμα ασφάλισης ζωής &amp; ιατρικής κάλυψης💻&nbsp;Ανάπτυξη Υπαλλήλων: 40+ ώρες ετήσιας εκπαίδευσης για συνεχή εξέλιξη🚀&nbsp;Ευκαιρίες Καριέρας: 8/10 θέσεις εργασίας καλύπτονται εσωτερικά🛍️&nbsp;Εκπτώσεις: Προνομιακές τιμές σε προϊόντα ΙΚΕΑ &amp; άλλα brands του Ομίλου Fourlis🍽️&nbsp;Εστιατόριο Εργαζομένων: Παροχή γευμάτων στο εστιατόριο των εργαζομένων σε προνομιακές τιμές🚗Μεταφορική Υποστήριξη: Κάρτες μετακίνησης🌍&nbsp;Συμπεριληπτικό Περιβάλλον: Διεθνής, φιλική και πολυπολιτισμική ομάδα. Οι Άνθρωποι που Αναζητούμε✔&nbsp;Δίνουν το παράδειγμα&nbsp;και αναζητούν συνεχώς βελτιώσεις και καινοτόμες λύσεις.✔&nbsp;Υποστηρίζουν τους συναδέλφους&nbsp;και αναλαμβάνουν πρωτοβουλίες.✔&nbsp;Επικεντρώνονται στον πελάτη&nbsp;και προσφέρουν εξαιρετική εξυπηρέτηση.✔ Έχουν το θάρρος να επαναπροσδιορίσουν υπάρχουσες λύσεις και να σκέφτονται&nbsp;δημιουργικά.✔ Διαθέτουν&nbsp;πάθος&nbsp;για τη ζωή στο&nbsp;σπίτι&nbsp;και το λιανεμπόριο. Ας Κάνουμε Μαζί τη Διαφορά!Γίνε μέλος της οικογένειας ΙΚΕΑ! Στείλε το βιογραφικό σου σήμερα και ξεκίνα το ταξίδι σου μαζί μας.

Yπάλληλος Central Customer Care

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

Sky Express is currently seeking for ambitious Agents who will join our Call Center&nbsp;department&nbsp;, based in Athens, and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit himself to exceed our customers’ expectations.Key responsibilities:• Respond to customers’ needs through e-mails and inbound calls• Book tickets• Perform booking changes• Provide information to customers and airport stations Skill set:• Customer oriented• Communication and negotiation skills• Result driven• Ability to work under pressure• Multi-tasking• Team orientedRequirements:• Experience in Customer Service• Excellent command of the English language• PC literacy• Ability to work on rotation shiftsA Bachelor’s degree and knowledge of French and/or German , Italian language will be considered an advantage.The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful.Candidates who will be contacted, may be asked for further information as part of our screening process.If you consider yourself an enthusiastic professional that wishes to become a part of Sky Express team

CALL CENTER Agent (based in Athens)

SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Customer Care Agents who will join our Customer Care department and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit him/herself to exceed our customers’ expectations.Key responsibilities:<ul><li>Provides friendly service and maintains positive relationships with our customers.</li><li>Interacts with Customers in a kind and helpful manner through digital and physical channels to retrieve feedback and act upon to build and maintain customer loyalty.</li><li>Cares for Customers to have a positive post-flight experience through quick issue resolution within guidelines established by the Company.</li><li>Administers Customers’ claims in line with SKY express internal policies and applicable regulations.</li></ul>Skill set:<ul><li>Customer oriented.</li><li>Communication and negotiation skills</li><li>Result driven</li><li>Ability to work under pressure</li><li>Multi-tasking</li><li>Team player</li></ul>Requirements:<ul><li>Experience in Customer Service.</li><li>Excellent verbal &amp; written communication skills in English</li><li>Ability to work on Microsoft Windows &amp; Office applications</li></ul>A Bachelor’s degree and knowledge of any foreign language will be considered an advantage.Applicants are requested to attach their CVs in PDF format ONLY.The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful.Candidates who will be contacted, may be asked for further information as part of our screening process.

Customer Care Agent (ATH based)

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "Tele-sales Account Manager” to be part of our successful team in our “Tele-sales Customer Operations team”.You have a challenging mission for:Managing Tele-sales partners, driving sales performance, and ensuring a high level of customer satisfaction. This role requires a combination of strategic thinking, sales expertise, and exceptional communication skills to achieve business growth.What will you do:<ol><li>Sales and Revenue Generation:</li><li>Execute effective Tele-sales strategies to achieve monthly and annual sales targets.</li><li>Identify opportunities for upselling and cross-selling to maximize revenue growth.</li><li>Account Management:</li><li>Manage assigned accounts through regular communication and timely follow-ups.</li><li>Monitor account performance to address challenges and optimize client outcomes.</li><li>Team Collaboration and Feedback:</li><li>Work closely with the sales team to align on objectives and strategies.</li><li>Share client feedback to improve processes, products, and services.</li><li>Campaign and Performance Monitoring:</li><li>Analyze sales performance data and prepare detailed reports for management.</li><li>Conduct live monitoring and audits to ensure adherence to sales scenarios.</li><li>Customer Support and Issue Resolution:</li><li>Mediate to resolve client concerns and collaborate with internal teams for effective solutions.</li><li>Provide exceptional service to retain customers and reduce churn.</li><li>Compliance and Procedures:</li><li>Adhere to company policies, including do-not-call lists and codes of conduct.</li><li>Maintain accurate records and documentation for all sales activities.</li><li>Digital Marketing Collaboration:</li><li>Oversee the integration of Tele-sales efforts with digital marketing campaigns.</li><li>Collaborate on content creation for platforms such as social media and Google Ads.</li></ol>It would be great if you have:<ul><li>Excellent verbal and written communication to connect effectively with partners and clients.</li><li>In-depth knowledge of sales techniques, negotiations, and closing strategies.</li><li>Strong analytical skills to handle client concerns and business challenges.</li><li>Ability to work as part of a team and foster cooperation.</li><li>Dedication to understanding and fulfilling client needs.</li><li>Efficiency in managing multiple accounts and meeting deadlines.</li><li>Flexibility to adjust strategies in response to changing circumstances.</li><li>Familiarity with CRM systems, dialers, and data analytics tools.</li></ul>What will you get:<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Telesales Account Manager

We at&nbsp;Nova&nbsp;are a young and dynamic team, the 2nd largest telecom provider in Greece. We're looking for a vibrant and fast-thinking&nbsp;Service Desk Technician&nbsp;to join our team.You have a challenging mission for:Provide technical support to our employees, ensuring smooth operations by troubleshooting issues, managing service requests, and maintaining IT systems.Key Responsibilities:<ul><li>Provide first-level technical support via phone, email, and in-person.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Manage and prioritize service requests.</li><li>Maintain and update IT systems and assets.</li><li>Assist with setup and configuration of new hardware and software.</li><li>Document technical procedures and solutions.</li><li>Provide training and support on IT systems and applications.</li><li>Follow Service Desk policies and procedures.</li><li>Escalate complex issues to higher support levels.</li><li>Travel to company offices for on-site support.</li><li>Respond to customer issues and queries.</li><li>Ensure timely resolution of all issues.</li></ul>Main Requirements:<ul><li>Bachelor’s degree in IT, Computer Science, or a related field.</li><li>Experience as an IT Help Desk Technician.</li><li>Knowledge of electronic systems, computer hardware, and networking.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and in a team.</li><li>Willingness to learn new technologies.</li><li>Good understanding of hardware, software, and IT systems.</li><li>Flexibility to work varying hours.</li><li>Excellent communication skills in Greek &amp; English.</li></ul>What We Offer:<ul><li>Bonus Scheme to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health.</li><li>Toddlers allowance to daycare your kids.</li></ul>

Service Desk Technician

As a&nbsp;Customer Service Representative&nbsp;you will be actively listening to customer concerns, resolving issues, and ensuring their overall satisfaction. You will turn negative experiences into positive ones, fostering customer loyalty and improving the company's reputation.How you will contribute to our success:<ul><li>Handle a large volume of outbound calls to clients and subscribers of telecommunications providers to set up appointments and provide accurate, satisfactory answers to their queries and concerns in a timely manner;</li><li>Answer incoming calls and respond to customer emails;</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions ;</li><li>De-escalate situations resolving queries and complaints of dissatisfied customers, offering assistance and support;</li><li>Identify and escalate priority issues and report them to high-level management;</li><li>Follow up complicated customer calls where required;</li><li>Collaborate with other call center professionals to improve customer service;</li><li>Help train new employees and inform them about the company’s customer management policies;</li><li>Record data accurately and enter appointments in the system;</li><li>Process orders, forms, and applications;</li><li>Meet daily qualitative and quantitative targets and meet objectives for service, productivity and quality.</li><li>Ability to handle stressful situations appropriately together with problem-solving;</li><li>Full commitment to providing the highest level of customer service;</li></ul>To be a fit you will need:<ul><li>Previous experience in a customer support role;</li><li>Strong phone and verbal and written communication skills along with active listening;</li><li>Literacy in MS Office;</li><li>Customer focus and adaptability to different personality types;</li><li>Ability to multi-task, set priorities and manage time effectively;</li><li>Professionalism and attention to detail;</li><li>Advanced organizational skills.</li></ul>What we offer:<ul><li>Competitive remuneration package;</li><li>Catered lunch benefit;</li><li>Private Health Insurance;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>

Customer Service Representative

As a&nbsp;Customer Support Agent,&nbsp;you will be actively listening to customer concerns, resolving issues, and ensuring their overall satisfaction. You will turn negative experiences into positive ones, fostering customer loyalty and improving the company's reputation.How you will contribute to our success:<ul><li>Handle client calls&nbsp;and subscribers of telecommunications providers to set up appointments and provide accurate, satisfactory answers to their queries and concerns in a timely manner;</li><li>Answer incoming calls and respond to customer emails;</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions ;</li><li>De-escalate situations resolving queries and complaints of dissatisfied customers, offering assistance and support;</li><li>Identify and escalate priority issues and report them to high-level management;</li><li>Follow up complicated customer calls where required;</li><li>Collaborate with other call center professionals to improve customer service;</li><li>Help train new employees and inform them about the company’s customer management policies;</li><li>Record data accurately and enter appointments in the system;</li><li>Process orders, forms, and applications;</li><li>Meet daily qualitative and quantitative targets and meet objectives for service, productivity and quality.</li></ul>To be a fit you will need:<ul><li>Very good command of the German language (current level B2-C1);</li><li>Strong verbal and written communication skills along with active listening;</li><li>Literacy in MS Office;</li><li>Customer focus and adaptability to different personality types;</li><li>Ability to multi-task, set priorities and manage time effectively;</li><li>Professionalism and attention to detail;</li><li>Advanced organizational skills.</li></ul>What we offer:<ul><li>Competitive remuneration package;</li><li>Catered lunch benefit;</li><li>Private Health Insurance;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>Phoenix Engineering is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences and treat them with fairness and confidentiality. We do not discriminate based on age, sex, race, color, religion, national origin, disability or any other characteristic. If you are ready to unlock your potential, we will be happy to receive your CV!

Customer Support Agent (German speaker)

We are offering a great work experience in Athens, Greece for a role as a Finnish Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Finnish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!:::::::::::::::::::::::::::::::::::::::::::::::::::

Finnish Customer Advisor

Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Swedish Customer Advisor

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