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Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.&nbsp;We’re seeking a skilled &nbsp;Field Services&nbsp;Technician&nbsp;to join our team.&nbsp;📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: On Site&nbsp;🕗Working Hours: Shifts between 08:00 – 22:00&nbsp;&nbsp;Main Responsibilities&nbsp;<ul><li>Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer&nbsp;</li></ul><ul><li>Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions&nbsp;</li></ul><ul><li>Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises&nbsp;</li></ul><ul><li>Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents&nbsp;</li></ul><ul><li>Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues timely&nbsp;</li></ul><ul><li>Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility&nbsp;</li></ul><ul><li>Adheres to current regulatory requirements where applicable &nbsp;</li></ul>&nbsp;What we are looking for:&nbsp;<ul><li>Bachelor, IEK Diploma, in Informatics, Network or other any other relevant field&nbsp;</li></ul><ul><li>Hands-on experience with PC or Payment Machines’ maintenance is desirable. Experience in Satellite Equipment, Content Management and structured cabling will be appreciated.&nbsp;</li></ul><ul><li>Strong troubleshooting skills&nbsp;</li></ul><ul><li>Fluency in Greek and English oral and written&nbsp;</li></ul><ul><li>Good knowledge of MS Office&nbsp;</li></ul><ul><li>Availability to work in shifts&nbsp;</li></ul><ul><li>Driving License (type B)&nbsp;</li></ul><ul><li>Completed military obligations (for male candidates)&nbsp;</li></ul>&nbsp;Soft Skills:&nbsp;<ul><li>Good communication and organizational skills&nbsp;</li></ul><ul><li>Accuracy and attention to detail&nbsp;</li></ul><ul><li>Ability to work effectively under pressure and within time constraints&nbsp;</li></ul><ul><li>Ability to work efficiently both within a team as well as independently&nbsp;</li></ul>&nbsp;What you will gain:&nbsp;<ul><li>🏋️‍️Friendly and dynamic working environment&nbsp;</li></ul><ul><li>🏫&nbsp;Formal training and Professional Qualifications fully funded&nbsp;</li></ul><ul><li>✔️&nbsp;Competitive compensation package&nbsp;</li></ul><ul><li>⚕️&nbsp;Private Health Insurance&nbsp;</li></ul><ul><li>⚖️Work-Life Balance initiatives&nbsp;</li></ul><ul><li>🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)&nbsp;</li></ul><ul><li>👥&nbsp;A Buddy who will support you with your onboarding&nbsp;</li></ul>

Field Technician

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: onsite (#LI-onsite) This role is contributing to the Process Automation Energy Industries Division, Operations department based in Athens while travelling within Greece. You will be mainly accountable for:<ul><li>Conduct on-site visits to support Preventive Maintenance Contracts, ensuring system reliability and performance. &nbsp;Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.</li><li>Visit customer installations to diagnose and resolve technical issues on-site within Greece.</li><li>Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.</li><li>Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future. Liaise with ABB support networks to ensure timely and effective resolution of customer concerns.</li><li>Perform commissioning, configuration, troubleshooting, and retrofitting of existing automation systems (DCS, HMI, PLC, SCADA), including both hardware and software components, as well as communication networks and infrastructure.</li><li>Provide ad-hoc technical support to commissioning teams, assisting in the resolution of unexpected issues during project execution.</li><li>Document and report all service actions taken in a clear, structured, and professional manner.</li></ul> Our team dynamics You will join an experienced and talented team, where you will be able to thrive. Qualifications for the role:<ul><li>University Degree in Automation, Computer Engineering or Electrical Engineering</li><li>Previous experience 2-3 years in commissioning and maintenance of automation systems and communication networks</li><li>Possess an enhanced knowledge of DCS or PLC/HMI systems engineering and configuration</li><li>Excellent command of Greek &amp; English Language</li><li>Strong Computer literacy</li><li>Enjoy travelling, ability to travel around Greece and Cyprus on demand at high frequency</li><li>Self-motivation and a desire to learn about new technologies</li><li>Team Spirit and a solution-focused approach</li></ul>

Automation Engineer / Field Service

Αναζητούμε έναν αφοσιωμένο Ναυαγοσώστη για να ενταχθεί στην ομάδα μας. Θα είστε υπεύθυνη/ος για τη διασφάλιση της ασφάλειας των επισκεπτών στις πισίνες και στις παραλίες του θερέτρου μας, ενώ θα προσφέρετε εξυπηρέτηση στους πελάτες μας σε θέματα που αφορούν την Ναυαγοσωστική.Κύριες Αρμοδιότητες:<ul><li>Επιτήρηση Χώρων:&nbsp;Παρακολούθηση περιοχών κολύμβησης και παραλίας, διασφαλίζοντας την τήρηση των κανόνων ασφαλείας</li><li>Αντιμετώπιση Έκτακτων Αναγκών:&nbsp;Άμεση δράση σε περιπτώσεις ατυχημάτων ή τραυματισμών</li><li>Συμμόρφωση με Κανόνες:&nbsp;Εφαρμογή κανονισμών για την ασφάλεια των επισκεπτών</li><li>Συντήρηση Εξοπλισμού: Έλεγχος και συντήρηση του εξοπλισμού ναυαγοσωστικής</li><li>Εξυπηρέτηση Πελατών:&nbsp;Παροχή επαγγελματικής και ευγενικής υποστήριξης στους επισκέπτες</li><li>Αναφορές:&nbsp;Τεκμηρίωση περιστατικών και ενημέρωση της διεύθυνσης</li><li>Συμμετοχή σε Εκπαιδεύσεις:&nbsp;Διατήρηση πιστοποιήσεων και συμμετοχή σε προγράμματα εκπαίδευσης</li></ul>Απαραίτητα Προσόντα:<ul><li>Έγκυρη Πιστοποίηση Ναυαγοσώστη από αναγνωρισμένο φορέα</li><li>Πιστοποίηση CPR και Πρώτων Βοηθειών (απαραίτητη)</li><li>Ισχυρές ικανότητες κολύμβησης και σωματική αντοχή</li><li>Ικανότητα διαχείρισης πίεσης και άμεσης ανταπόκρισης σε έκτακτες ανάγκες</li><li>Εξαιρετικές επικοινωνιακές και διαπροσωπικές δεξιότητες</li><li>Προηγούμενη εμπειρία σε αντίστοιχη θέση θα εκτιμηθεί</li></ul>Τι Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Ένα υποστηρικτικό και συνεργατικό εργασιακό περιβάλλον</li><li>Προσφέρεται διαμονή (μόνο για εργασία στα resorts) και διατροφή</li></ul>

Ναυαγοσώστης - Αττική

Κύριες Αρμοδιότητες&nbsp;<ul><li>Εκπαίδευση ανθρωπίνου δυναμικού</li><li>Διαχείριση και παρακίνηση του προσωπικού</li><li>Εξασφάλιση της εύρυθμης λειτουργίας του καταστήματος</li><li>Διασφάλιση της υψηλής ποιότητας εξυπηρέτησης των πελατών του καταστήματος</li><li>Επίτευξη μηνιαίων στόχων</li><li>Συντονισμός της ομάδας με βάση τις λειτουργικές διαδικασίες της εταιρείας</li><li>Συνεχής έλεγχος και αξιολόγηση για την έγκαιρη αναγνώριση και επίλυση προβλημάτων</li></ul>ΠΕΛΑΤΗΣ<ul><li>Διατήρηση μιας εξαιρετικής εμπειρίας εξυπηρέτησης στο κατάστημα, εξασφαλίζοντας υψηλού επιπέδου ικανοποίηση των πελατών</li><li>Αντιμετώπιση ερωτημάτων και παραπόνων και επίλυση ζητημάτων / αιτημάτων πελατών</li><li>Καλλιεργήστε μια πελατοκεντρική νοοτροπία αναπτύσσοντας και διατηρώντας σταθερές σχέσεις με τους πελάτες</li></ul>ΟΜΑΔΑ<ul><li>Εκπαιδεύστε, καθοδηγήστε, παρακινήστε, προσφέρετε εποικοδομητικά σχόλια στην ομάδα και ενθαρρύνετε την πρόοδο εντός της εταιρείας</li><li>Βοηθάτε με τακτικές εκπαιδευτικές συναντήσεις εντός του καταστήματος, διασφαλίζοντας ότι η ομάδα είναι σε θέση να διατηρήσει τα υψηλά πρότυπα που απαιτούνται</li><li>Μέλη της ομάδας υποστήριξης (π.χ. δίνοντας το παράδειγμα ή την καθοδήγηση) για να εξασφαλίσουν μια εξαιρετική εμπειρία επισκεπτών</li><li>Προώθηση μιας επιχειρηματικής προσέγγισης και ομαδικού πνεύματος, χρησιμοποιώντας αποτελεσματική επικοινωνία, διασφαλίζοντας αποτελεσματική οργάνωση και επαγγελματική ανάπτυξη</li></ul><ul><li>Εξασφάλιση ενός ασφαλούς και υγιούς εργασιακού περιβάλλοντος χωρίς κινδύνους σύμφωνα με τους κανονισμούς</li><li>Βεβαιωθείτε ότι η ομάδα είναι πάντα ενημερωμένη σχετικά με το προϊόν, τις πολιτικές και τις διαδικασίες</li><li>Προσέλκυση και πρόσληψη των καλύτερων ταλέντων που διατίθενται στην αγορά μέσω δικτύωσης και ανίχνευσης</li></ul>ΛΕΙΤΟΥΡΓΙΑ<ul><li>Διαχείριση των καθημερινών λειτουργικών δραστηριοτήτων του καταστήματος και διασφάλιση της συμμόρφωσης με τις πολιτικές και τις διαδικασίες</li><li>Παρακολούθηση και έλεγχος των επιπέδων παραγωγικότητας των καταστημάτων</li><li>Ανάλυση αναφορών για τη λήψη βασικών αποφάσεων σχετικά με τις πωλήσεις</li><li>Εφαρμογή στρατηγικών σχεδιασμού προσωπικού και πόρων για τη βελτιστοποίηση των χρονοδιαγραμμάτων προσωπικού</li></ul>Πάνω από όλα όμως, ξέρεις να&nbsp;δουλεύεις με ομάδες και σκίζεις στην επικοινωνία.&nbsp;Έχεις ξεκάθαρη&nbsp;επιχειρηματική σκέψη&nbsp;και καταλαβαίνεις ποιοι μπορεί να είναι οι επόμενοι στόχοι μας και πως θα τους κατακτήσουμε. Μπορείς να παίρνεις γρήγορες&nbsp;αποφάσεις&nbsp;και να λύνεις&nbsp;προκλήσεις.&nbsp;Η εταιρεία προσφέρει:<ul><li>Αρχικός μηνιαίος μικτός&nbsp;μισθός στα 1.350€.&nbsp;Το πλάνο μας όμως είναι σχεδιασμένο έως και 4 χρόνια μετά, που θα φτάσεις&nbsp;στα 1.700€ μικτά.</li><li>Σταθερό εργασιακό περιβάλλον – Συμβάσεις αορίστου χρόνου</li><li>Γενναιόδωρη έκπτωση εργαζομένων σε όλες τις μάρκες μας</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li></ul>

Διευθυντής καταστήματος

As a Lead Generation Specialist (m/f/d) you play an important role of our Sales Team to open up the Greek market for our own Security Software solutions, Cyber Security solutions and Managed Services. You will be the first point of contact that will generate warm leads for our Account Managers to turn into sales. The following activities are within your area of responsibility:<ul><li>As part of our internal telephone acquisition team, you will promote our services and products in the areas of Cyber Security and Managed Services.</li><li>You will be responsible for inspiring potential customers about DTS as a long-term managed service provider and acquiring new B2B customers.</li><li>You are passionate in generating leads, growing the sales pipeline and hunting for new opportunities.</li><li>You actively support our Account Managers and coordinate the corresponding appointments.</li><li>In addition, you invite our customers to events and are responsible for the continuous maintenance of our CRM database.</li></ul>Your Profile<ul><li>Great interest in modern IT.</li><li>Enjoy communicating with customers by telephone.</li><li>Initial practical experience in telephone sales is desirable.</li><li>Strong communication skills as well as a high customer service orientation.</li><li>Solution-oriented way of thinking.</li><li>Knowledge of English is an advantage in order to understand our products and services.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Lead Generation Specialist (m/f/d)

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Position Overview</h2>The IT&amp;T HelpDesk Service Desk Agent plays a crucial role in providing exceptional customer support to users of the IT&amp;T services offered by the company. This role is responsible for promptly and courteously responding to, investigating, and resolving issues raised by end users. Tasks include the installation, monitoring, and maintenance of the airport’s IT&amp;T systems and networks. The role utilizes IT service management tools and request fulfillment processes, in line with help desk objectives, and collaborates closely with all FG IT&amp;T level 2 Specialist teams.<h2>About Them</h2>Our client is committed to operational excellence and the provision of world-class IT&amp;T support services. They strive to ensure the seamless functioning of our airport’s infrastructure through proactive monitoring and a dedicated support team. Their mission is to create a secure and reliable IT&amp;T environment by prioritizing customer satisfaction, continuous improvement, and innovation.<h2>Key Responsibilities</h2><ul><li>Respond to user and customer calls as part of the IT&amp;T Service Desk</li><li>Register and update tickets using the ITSM tool</li><li>Utilize the ITSM tool for incident, service request, problem, and asset management</li><li>Ensure accurate ticket assignments and timely resolution within SLA commitments</li><li>Provide technical information and clarifications to user and customer queries</li><li>Perform incident investigation, analysis, and resolution both onsite and remotely</li><li>Engage Second Level Support and system providers/manufacturers as needed</li><li>Escalate issues in line with operational procedures</li><li>Perform equipment/software installation, updates, and maintenance</li><li>Monitor system and infrastructure availability through corporate tools</li><li>Dispatch critical system notifications to relevant users and customers</li><li>Maintain and update the IT&amp;T knowledge base</li><li>Prepare and submit regular activity reports</li><li>Perform hardware asset safekeeping, reconciliation, and record-keeping</li><li>Execute IMACD (Install, Move, Add, Change, Dispose) of IT&amp;T assets</li></ul><h2>Special Duties</h2><ul><li>Lead or participate in IT&amp;T-related projects as assigned</li></ul><h2>Required Skills</h2><ul><li>Bachelor’s degree in Information Technology, Computer Systems, or Electronics Engineering</li><li>Minimum 3 years of professional experience in service desk environments and technical support roles</li><li>Hands-on experience with ITSM ticketing systems</li><li>Strong knowledge of IT software systems (databases, office applications, OS)</li><li>Solid understanding of IT hardware systems</li><li>Proven experience in hardware/software installation, maintenance, and troubleshooting</li><li>Fluent in written and spoken English (native or certified at C1/C2 level)</li></ul><h2>Desired Skills</h2><ul><li>ITIL certification</li><li>Network/system certifications (e.g., Cisco, CompTIA, Microsoft)</li></ul><h2>What You Can Expect</h2>At our client’s, you will be part of a high-impact team focused on supporting mission-critical IT&amp;T infrastructure in a dynamic airport environment. They offer opportunities for career growth, participation in forward-thinking projects, and engagement with modern technologies. They promote a collaborative and inclusive workplace culture, where your expertise contributes directly to their operational success.<h2>Reporting Structure</h2>Reports to: IT&amp;T HelpDesk Supervisor / IT&amp;T Systems Infrastructure Manager Supervises: None<h2>General</h2>The holder of this position must comply with internal guidelines and procedures, the Labour Charter, and applicable national/international regulations. This job description reflects core responsibilities, which may be updated by Management or HRT in response to structural changes or evolving duties.

Service Desk Agent

The Key Account Manager drives sustainable growth by strategically managing complex, multi-site key accounts through high-level customer consultation, on-site engagement, and long-term partnership development.The Key Account Manager is responsible for the strategic management and development of assigned key accounts, driving sustainable growth through long-term partnerships and value-based solutions. These accounts are Large &amp; Complex E&amp;I Accounts in the sense that they are part of a larger group of companies and operate in complex processes with multiple departments. The role requires the delivery of professional field sales and high-level customer consultation across assigned customers nationwide within the target industry, with a strong focus on on-site engagement and relationship building. This includes regular coverage of Korinthos, Attica, Voiotia, and Volos for 3–5 days per month, with overnight stays as required to effectively support customer needs and business development.What You'll do<ul><li>Manage and strategically develop defined key accounts in both regular and project business, including products, services and software solutions.</li><li>Providing efficient solutions and technical support on construction or production sites backed by our innovative range of products and services.</li><li>Beyond managing the primary sold-to accounts on the platform, the Key Account Manager is also responsible for identifying, mapping, and developing all associated ship-to customers within the facilities linked to those accounts. This includes building relationships with relevant stakeholders, understanding site-specific needs, and driving tailored solutions and incremental sales across the broader customer network.</li><li>Work across multiple departments within these customers and collaborate internally with colleagues (materials management, logistics, credit, marketing, technical services, customer service) in MO Greece and abroad.</li></ul>What You’ll Bring<ul><li>Bachelor degree in engineering or economics or similar field.</li><li>At least 3 years of experience in sales related to industrial, energy, construction, or similar sector.</li><li>Demonstrated ability to understand complex customer requirements, develop tailored value based solutions, and drive strategic customer engagements.</li><li>Strong organizational skills with a structured, proactive, and independent work style, focused on achieving targets and driving outcomes.</li><li>Very good level of English.</li><li>Willingness to travel regularly within the assigned territory to support field sales and customer consultations.</li><li>Valid driving license.</li><li>Experience with personal computers is required, particularly in utilizing software like Microsoft Outlook, Power Point Presentations, Microsoft Excel</li></ul>What’s In It for You<ul><li>Continuous investment in employee development across functions, geographies, and expert career paths.</li><li>Access to diverse trainings and promotion opportunities tailored to individual strengths.</li><li>Clear success criteria with jointly defined business and development goals.</li><li>Ongoing feedback, reviews, and coaching with team leaders.</li></ul>

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field technician

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automation engineer / field service

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lead generation specialist (m/f/d)

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service desk agent

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key account manager

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