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ΜΜΕ / Social Media

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Ανθρώπινο Δυναμικό / HR

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During your tenure as a&nbsp;ServiceNow Consultant, you will demonstrate and develop your ability to:<ul><li>Interact with clients on a regular basis to understand their processes and business problems</li><li>Bridge the gap between business processes and platform capabilities, designing and configuring optimal solutions for complete digitalization</li><li>Be responsible for the solution validation and configuration process that translates digital process requirements into a fully functioning new application or feature on ServiceNow</li><li>Work seamlessly within multi-functional teams, interacting with clients to understand their needs and building solutions that address them</li><li>Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner</li><li>Ensure the integrity of the solution, i.e., is compliant with industry standards and regulations, the solution is secure, and that data privacy is maintained</li><li>Collaborate with Enterprise Architects on large-scale, multiple-system implementations to ensure the ServiceNow solutions fit into the wider Enterprise technology landscape</li><li>Identify and solve complex technical problems across the software development lifecycle</li><li>Develop high-quality design and facilitation material/artefacts such as high-level architecture, low-level architecture, and workshop presentation material</li><li>Review user stories to understand requirements and technical architecture documentation for solutions</li><li>Create clear and concise technical documentation, technical design documentation, build/configuration documentation, and release notes</li><li>Write scripts using JavaScript to implement business logic and improve user experience, while ensuring accuracy and reliability</li><li>Develop an advanced understanding of ServiceNow development practices and proficiency in all phases of the software development lifecycle</li><li>Have a fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS</li><li>Be responsible for unit testing and end-to-end testing of technical development and fix related defects until final deployment across sub-production and production environments</li></ul> #WinningRequirements<ul><li>University degree in Computer Science, Software Engineering, Information Systems or equivalent, or in similar technical-scientific disciplines (e.g. Mathematics, Physics, Biomedics, Economics)</li><li>2 or more years of experience in designing and implementing SaaS solutions</li><li>Solid foundation in Programming languages (JavaScript, AngularJS, HTML, CSS)</li><li>Familiarity with Software Development Life Cycle (SDLC) processes and practices</li><li>Solid foundation in ServiceNow IT Service Management, ServiceNow Asset Management, ServiceNow Customer Service, ServiceNow Field Service</li><li>Knowledge of development of integrations leveraging point-to-point interfaces, Webservices (REST/SOAP), file-based transfers</li><li>Strong analytical and problem-solving abilities</li><li>Excellent communication and interpersonal skills</li><li>Excellent command in spoken and written English and Greek language</li><li>Proactive and detail-oriented approach</li><li>Military obligations fulfilled where applicable</li></ul> Bonus qualifications:<ul><li>ServiceNow certifications (CSA, CAD, ITSM, PPM, HRSD, CSM, etc.)</li><li>Cybersecurity concepts understanding</li><li>Familiarity with relational databases (SQL, Oracle)</li><li>Communication protocols knowledge (HTTP, JSON, API, etc.)</li><li>Programming skills (SQL, PL/SQL, Java, JavaScript)</li><li>Certified in ITIL v3 Foundation or higher certifications</li><li>Experience in ServiceNow scripting using JavaScript or Jelly including Business Rules, Client Scripts, UI Actions, etc.</li></ul>&nbsp;#ChooseDeloitteif:At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTEOur servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.&nbsp;We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.Our Purpose&nbsp;Our purpose, "To make an impact that matters for our clients, our people and society "- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.Our values&nbsp;At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.Sounds like the sort of role for you? Apply now.This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more.DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.© 2023 For more information contact Deloitte Central Mediterranean.

ServiceNow Consultant

Your role as a Technology Business Analysis Professional will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results. In this role, you will build relationships and exercise your communication skills to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life. During your tenure as a Technology Business Analysis Professional, you will demonstrate and develop your ability to:<ul><li>Engage with stakeholders to define requirements through workshops and meetings. Document business processes, user stories, and functional specifications;</li><li>Analyze business needs and translate them into clear, actionable specifications;</li><li>Design business solutions aligned with technical feasibility. Develop wireframes, prototype and acceptance criteria. Lead the design, development, and implementation of technology solutions, ensuring adherence to best practices;</li><li>Work cross - functionally with UX, Development and QA Teams. Communicate requirements clearly and ensure timely project delivery. Manage client expectations and foster strong client relationships;</li><li>Create and execute test plans, monitor defects, and coordinate User Acceptance Testing (UAT). Ensure system enhancements meet user needs and business goals;</li><li>Evaluate implemented solutions for efficiency. Identify opportunities for process optimization and guide ongoing system improvements;</li><li>Provide ongoing support and training to end - users on new systems and processes;</li></ul>#WinningRequirements&nbsp;To qualify for the role, you must have:<ul><li>A degree in Business Administration, Information Technology, Engineering, Mathematics, or a related field. A Master's degree in Business Administration or IT is a plus;</li><li>At least 3 years of experience in business analysis within Technology Projects preferably in Financial Services (Banking/Insurance), Energy, or Telecommunications;</li><li>Strong understanding of business process design, application, and systems (CRM, ERP, RPA, BPM);</li><li>Familiarity with Business Analysis methods and techniques (Design Thinking, UML, BPMN);</li><li>Experience with workflow, low - code tools, and bug tracking/test management tools is a plus;</li><li>Strong problem - solving, analytical, and organizational skills;</li><li>Experience in Project Management or Project Management Office (PMO) is an advantage. Familiarity with the Software Development Life Cycle (SDLC) and Agile methodologies is a plus;</li><li>Strong written and oral communication skills in Greek and English;</li><li>Ability to plan, prioritize, and manage tasks effectively to ensure timely project delivery;</li><li>Self - motivated, with a passion for continuous learning and development;</li><li>Fulfilled military obligations for male candidates, where applicable.</li></ul> #AboutTechnology &amp; TransformationFive core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise Technology &amp; Performance;</li><li>Deloitte Digital;</li><li>Human Capital.</li></ul>We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impactWe often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTEAt Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com.This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.

Technology Business Analysis Professional - Deloitte Digital

Your role as a&nbsp;Technology Project Management Professional&nbsp;will focus on the delivery of client engagements, by understanding goals for clients and Deloitte, setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results. In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life. During your tenure as a&nbsp;Technology Project Management Professional, you will demonstrate and develop your ability to:<ul><li>Lead project delivery throughout the full lifecycle, from initial business case formulas to final production rollout, ensuring adherence to project management methodologies (e.g., Waterfall, Agile);</li><li>Collaborate with client to define project scope, aligning with customer specifications and business objectives;</li><li>Estimate effort and budget, forecast resources, and allocate them optimally to meet project - specific requirements;</li><li>Manage internal and external stakeholders, fostering effective communication and strong relationships;</li><li>Coordinate and facilitate project teams, removing obstacles and ensuring smooth alignment with the project plan;</li><li>Develop and monitor project plans, prioritize tasks, resolve conflicts and ensure efficient outcomes;</li><li>Conduct risk assessments and implement mitigation plans to manage project risks proactively;</li><li>Prepare detailed progress reports, using KPIs to provide timely and accurate updates to stakeholders;</li><li>Oversee project financials, including budget tracking, forecasting, and monthly billing processes, ensuring financial accuracy and timely invoicing;</li><li>Deliver client presentations and demonstrations, engaging directly with clients on site when necessary to ensure project alignment and satisfaction;</li><li>Obtain customer acceptance of project deliverables and conduct post - project evaluations to identify lessons learned;</li><li>Identify and develop new business opportunities with clients, enhancing relationships and exploring additional value delivery.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>University Degree in Business Administration, Computer Science, Engineering, or a related field; an MBA or other master's degree is advantage;</li><li>Proven experience of 3 to 6 years in Project Management, with a strong understanding of project delivery best practices, preferably in the Consulting industry;</li><li>Certification/Accreditation in Project Management (e.g. PMP, Prince 2) are strong assets, reflecting expertise in project management frameworks;</li><li>Experience in IT requirements analysis and management is highly desirable;</li><li>Proficiency in project management tools such as MS Project, Jira, or Azure DevOps;</li><li>Experience with Agile/SCRUM Software Development Processes is considered a plus;</li><li>Exceptional organizational skills with keen attention to detail, ensuring the accuracy and quality of project deliverables;</li><li>Experience in PMO support, full Project Management lifecycle, and managing project dependencies is considered a plus;</li><li>Ability to perform effectively under pressure, work autonomously, and meet tight deadlines in a dynamic environment;</li><li>Strong interpersonal and communication skills, capable of building and maintaining relationships across various organizational levels and cultural backgrounds;</li><li>Technical fluency and the ability to engage in discussions about broad technology and business trends, tailored to customer and project - specific needs.</li><li>Fulfilled military obligations for male candidates, where applicable.</li></ul> #AboutTechnology &amp; TransformationFive core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise Technology &amp; Performance;</li><li>Deloitte Digital;</li><li>Human Capital.</li></ul> We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impactWe often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTEAt Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com.This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.

Technology Project Management Professional - Deloitte Digital

Job’s Purpose&nbsp; As a Junior Category Manager, you will be a member of Commerce team, who will be involved in all aspects of sourcing and category management portfolio and other relevant projects to maximize performance and profitability for the assigned categories. The role actively contributes in strategic category management to thrive in variety, quality, and value according to AB’s high business standards.&nbsp;What you will focus on &nbsp;<ul><li>Participate in the formation of the composition of variety of products, by focusing on improving efficiency and satisfying the needs of customers</li><li>Conduct market analysis and monitor the price level for products of your responsibility in relation to competition to identify emerging trends and opportunities for growth</li><li>Monitor the performance of the products in your liability categories, from all shops (retail, wholesale, franchise)</li><li>Maintain products’ intended level of competence, by being on top of your category products stock</li><li>Negotiate with suppliers regarding products for the whole stores network, and ensure buying high quality products under the best possible terms</li><li>Be involved in the configuration and maintenance of the action plan in your liability category</li><li>Participate in the design and implementation of your category promotional plan in collaboration with cross-functional teams</li></ul>&nbsp;What you bring<ul><li>BSc in Marketing, Finance, Business Administration, or any relevant field. MSc would be considered an asset</li><li>Working experience 2 to 4 years, in relevant position in the FMCG sector (preferably food) or product management category</li><li>Fluency in English language, both written and spoken</li><li>Excellent knowledge of MS Office</li><li>Sufficient knowledge of SAP would be considered an asset</li></ul>&nbsp;What you have &nbsp;<ul><li>Critical &amp; Analytical Thinking | Effectively analyze all related information to quickly conclude on sustainable solutions.</li><li>Commercial Savviness | Demonstrate a keen understanding of market dynamics and business acumen</li><li>Stakeholder Management and Collaboration | Constructively challenge and collaborate effectively with internal stakeholders</li><li>Results Orientation | Be on top of tasks and bring high end, customer-driven results</li><li>Enact Change | Take bold initiatives to enable change, encourage new ideas and innovative solutions &nbsp;</li><li>Negotiate Effectively | Understand how your proposals and solutions promote our key stakeholders’ interests&nbsp;</li></ul>&nbsp;We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Free lunchbreak in our restaurant&nbsp;</li><li>Available parking&nbsp;</li><li>Lifelong learning &amp; development</li><li>Wellbeing Program&nbsp;</li></ul>&nbsp;A place where everyone belongsWe strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp; AB is recognized as a Top Employer 2025 in Greece.&nbsp; Top Employer Institute: Certified Excellence in Employee Conditions&nbsp; Start your retail journey and live our values of care, teamwork, humor, integrity and courage.&nbsp; *All applications are treated with utmost confidentiality

Junior Category Manager Wines & Spirits

The Floor Planner is responsible for the creation, update, and optimization of the commercial layout of retail stores, ensuring that space allocation aligns with company strategy, assortment decisions, and customer behavior. The role combines analytical and technical skills with operational execution and cross-functional collaboration.This position plays a key role in integrating store architectural data into the JDA Floor Planning system and leveraging it to support category projects, store remodeling, and business expansion.&nbsp;What you will focus on:&nbsp;&nbsp; &nbsp; &nbsp;Commercial Layout Design<ul><li>Create floorplans for remodelings, new openings, projects based on commercial strategy and following module matrix rules.</li><li>Collaborate with shelf planners to ensure alignment between planograms and physical store layouts.</li><li>Ensure layouts optimize customer navigation, category adjacencies, and space productivity.</li></ul>&nbsp;&nbsp; &nbsp; Floor Plan Management &amp; System Integration<ul><li>Input and manage accurate store layout data (fixtures, dimensions, categories) into the JDA Floor Planning tool.</li><li>Existing floorplans maintenance and planogram connection with layouts</li><li>Maintain the floor plan database across ΑΒ/ΕΝΑ/affiliate stores, ensuring updates after layout changes or new openings.</li><li>Collaborate with IT for system integration, testing, and ongoing technical improvements.</li><li>Support the cleansing and standardization of legacy data.</li></ul>&nbsp;&nbsp; &nbsp; &nbsp;Projects &amp; Cross-functional Collaboration<ul><li>Support commercial projects, new concept rollouts, and pilot initiatives that involve space changes (ex new F&amp;V).</li><li>Act as a bridge between Space Planning, Assortment, Operations, and the Commercial department.</li><li>Communicate with stores to gather input and validate floor plans as needed.</li></ul>&nbsp;&nbsp; &nbsp; &nbsp;Reporting &amp; Continuous Improvement<ul><li>Generate reports on space allocation, commercial zoning, and layout performance.</li><li>Identify optimization opportunities using data insights and propose layout improvements.</li><li>Coordinate closely with Real Estate, Retail Operations, Merchandising and Property Development, Execution, etc. throughout all stages of the design of our stores.</li><li>Perform daily, weekly &amp; other regular analysis (before/after changes)</li></ul>&nbsp;What you bring<ul><li>Experience in retail design, visual merchandising, store operations, or related field (2–4 years preferred). Understanding of retail space utilization and flow</li></ul><ul><li>BSc in Business Administration, Architecture/ Interior Design, Supply Chain Management or any related field.&nbsp;&nbsp;</li><li>Familiarity with JDA (Blue Yonder) Floor Planning tool would be considered a plus – or strong willingness to be trained</li><li>Strong Excel, PowerPoint, and analytical/reporting skills</li><li>Ability to understand technical system processes and participate in UAT / integrations</li><li>Fluency in English language, both written and spoken.</li></ul>&nbsp;What you have<ul><li>Attention to Detail | Ensure precision and accuracy of all the needed information</li><li>Passion for the Customer | Excel at retail, with a desire to drive positive change&nbsp;</li><li>Results Oriented | Be on top of tasks and bring high end, customer-driven results</li><li>Authentic Communication | Deliver messages in a clear, compelling and concise manner, create wow effect to audiences&nbsp;</li><li>Embrace change | Challenge own self, be an early adaptor to new requirements and focus on continuous improvements&nbsp;&nbsp;</li></ul>&nbsp;We care for You<ul><li>Hybrid way of Working</li><li>Free lunchbreak in our restaurant</li><li>Parking availability</li><li>Lifelong learning &amp; development</li><li>Wellbeing Program</li></ul>&nbsp;A place where everyone belongsWe strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.&nbsp;&nbsp;Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;&nbsp;AB&nbsp;is recognized as a&nbsp;Top Employer 2025&nbsp;in Greece.&nbsp; Top Employer Institute: Certified Excellence in Employee Conditions&nbsp; Start your retail journey and live our values of care, teamwork, humor, integrity and courage.&nbsp; *All applications are treated with utmost confidentiality

Floor Planning Specialist

Η&nbsp;mediatel&nbsp;για λογαριασμό πελάτη της με ηγετική θέση στον κλάδο της Ενέργειας (ΔΕΗ FTTH), αναζητά στελέχη τα οποία θα είναι υπεύθυνα για την παροχή ποιοτικής τηλεφωνικής εξυπηρέτησης και ικανοποίησης αιτημάτων πελατών με σκοπό την ανάδειξη της ποιότητας των υπηρεσιών μας.<ul><li>Επεξήγηση θεμάτων εμπορικής φύσεως (λογαριασμοί, πορεία συμβολαίων)</li><li>Προώθηση υπηρεσιών</li><li>Τεχνική εξυπηρέτηση</li><li>Διεκπεραίωση αιτημάτων Πελατών (Back Office)</li></ul>Επιθυμητά Προσόντα:<ul><li>Απόφοιτος Δευτεροβάθμιας Εκπαίδευσης</li><li>Προσανατολισμό και εμπειρία στην εξυπηρέτηση πελατών</li><li>Άριστες επικοινωνιακές δεξιότητες</li><li>Ικανότητα στην επίλυση προβλημάτων και διαχείριση τυχόν παραπόνων των πελατών</li><li>Άριστη γνώση Αγγλικών &amp; χρήση Η/Υ</li><li>Εμπειρία στη γνώση χειρισμού πλατφόρμας CRM, θα θεωρηθεί επιπλέον προσόν</li><li>Δυνατότητα εργασίας σε κυλιόμενο ωράριο βαρδιών (Δ-Κ)</li></ul>Η εταιρεία προσφέρει:<ul><li>Μερική/Πλήρη απασχόληση</li><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη ΙΚΑ</li><li>Σύμβαση εργασίας αορίστου χρόνου</li><li>Εκπαίδευση με αποδοχές from day one από πιστοποιημένους εκπαιδευτές</li><li>Παροχές υγείας σε συνεργαζόμενους Ιατρικούς ομίλους</li><li>Bonus παραγωγικότητας ανάλογη των αποτελεσμάτων</li><li>Επαγγελματική εξέλιξη</li><li>Συνεχή εκπαίδευση σε θέματα εξυπηρέτησης πελατών και πρόσβαση σε e-trainings</li><li>Φιλικό περιβάλλον εργασίας</li><li>Extra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου)</li></ul>

Εκπρόσωπος Εξυπηρέτησης  για Δημόσια Υπηρεσία

Η Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υΗ Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υπηρεσιών Contact Center, αναζητά έμπειρο, δυναμικό και επικοινωνιακό&nbsp;Customer&nbsp;Service&nbsp;Supervisor&nbsp;(Inbound/Outbound),&nbsp;για το τμήμα εξυπηρέτησης πελατών κορυφαίας εταιρείας στον χώρο της ενέργειας.&nbsp;ΑΡΜΟΔΙΟΤΗΤΕΣ:<ul><li>Καθημερινή εποπτεία, οργάνωση και επίβλεψη της ομάδας εξυπηρέτησης, εξασφαλίζοντας την υψηλή ποιότητα, συνέπεια υπηρεσιών και επίτευξη των στόχων του έργου/τμήματος.</li><li>Παρακολούθηση της απόδοσης της ομάδας μέσω δεικτών KPIs και καθοδήγηση για την βελτίωση της αποδοτικότητας.</li><li>Ανάλυση και βελτίωση των διαδικασιών εξυπηρέτησης, με σκοπό την αποτελεσματικότητα την βελτίωση της παραγωγικότητας, της ποιότητας και του ηθικού της ομάδας.</li><li>Συνεργασία με άλλες ομάδες της εταιρείας για την αποτελεσματική εκτέλεση του έργου και την υλοποίηση νέων πρωτοβουλιών στον τομέα της εξυπηρέτησης.</li></ul>Το προφίλ του υποψηφίου που μας ταιριάζει:<ul><li>Κάτοχος Πτυχίου ΑΕΙ / ΤΕΙ.</li><li>Τουλάχιστον 3 έτη προϋπηρεσία σε αντίστοιχη θέση σε Contact Center.</li><li>Άριστη γνώση της Ελληνικής Γλώσσας.</li><li>Πολύ καλή γνώση της Αγγλικής γλώσσας.</li><li>Πολύ καλή γνώση χειρισμού Η/Υ και εφαρμογών MS Office.</li><li>Εμπειρία σε ρόλο ηγετικής θέσης διαχείρισης κλήσεων, κατά προτίμηση στην εξυπηρέτηση πελατών.</li><li>Στρατηγική και αναλυτική σκέψη. Απαραίτητες οι επικοινωνιακές δεξιότητες.</li><li>Εμπειρία σε έργα εξυπηρέτησης πελατών υπηρεσιών τραπεζικών ιδρυμάτων ή/και ιδρυμάτων διαχείρισης ηλεκτρονικού χρήματος, θα εκτιμηθεί.</li></ul>Η εταιρεία προσφέρει:<ul><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη.</li><li>Ιδιωτική ασφάλιση.</li><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Συνέπεια στις πληρωμές.</li><li>Επαγγελματική εξέλιξη.</li><li>Συνεχή εκπαίδευση.</li><li>Φιλικό περιβάλλον εργασίας.</li><li>Εxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας.</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου).</li></ul>Στην Mediatel εστιάζουμε στους ανθρώπους μας. Στόχος μας είναι οι υπάλληλοί μας να εργάζονται σε ένα ευχάριστο κι υγιές περιβάλλον εργασίας.Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

Customer Service Supervisor, Contact Center

Οι κάτοχοι των θέσεων μέσα από την προσωποποιημένη τεχνική εξυπηρέτηση που θα παρέχουν, θα συμβάλλουν στη βελτίωση και αναβάθμιση των παρεχόμενων υπηρεσιών μας. Σκοπός είναι να ολοκληρώνεται η τηλεφωνική συνομιλία του πελάτη έχοντας επιλυθεί τυχόν τεχνικό πρόβλημα στη σταθερή τηλεφωνία, internet ή/και ψηφιακή τηλεόραση.Επιθυμητά Προσόντα:<ul><li>Απόφοιτος ΑΕΙ – ΤΕΙ – ΙΕΚ – ΤΕΕ με κατεύθυνση Τηλεπικοινωνίες, Δίκτυα ή Πληροφορική</li><li>Εργασιακή εμπειρία σε τηλεφωνική τεχνική εξυπηρέτηση ή εξυπηρέτηση πελατών σε τηλεπικοινωνιακό πάροχο</li><li>Γνώσεις σε δίκτυα, βλάβες Internet, τηλεφωνίας &amp; τηλεόρασης όπως και εξοικείωση με CRM συστήματα (κατά προτίμηση Siebel) θα θεωρηθούν επιπλέον προσόν</li><li>Καλή γνώση Αγγλικών</li><li>Καλή γνώση χειρισμού εφαρμογών MS Office</li><li>Δυνατότητα εργασίας σε κυλιόμενο ωράριο βαρδιών</li><li>Ανεπτυγμένες επικοινωνιακές δεξιότητες</li><li>Ομαδικό πνεύμα συνεργασίας</li><li>Διάθεση για μάθηση και αυτοβελτίωση</li><li>Αναλυτική σκέψη για την επίλυση δύσκολων προβλημάτων</li></ul>Η εταιρεία προσφέρει:<ul><li>Πλήρη απασχόληση</li><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη ΙΚΑ</li><li>Εκπαίδευση με αποδοχές από πιστοποιημένους εκπαιδευτές</li><li>Δυνατότητα ευέλικτης εργασίας (συνδυασμός δια ζώσης και τηλεργασίας)</li><li>Παροχές υγείας σε συνεργαζόμενους Ιατρικούς ομίλους</li><li>Συνέπεια στις πληρωμές</li><li>Bonus παραγωγικότητας ανάλογη των αποτελεσμάτων</li><li>Επαγγελματική εξέλιξη</li><li>Συνεχή εκπαίδευση</li><li>Φιλικό περιβάλλον εργασίας</li><li>Extra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου)</li></ul>Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

Εκπρόσωπος τεχνικής υποστήριξης πελατών -Τechnical support specialist

Οι κάτοχοι των θέσεων μέσα από την προσωποποιημένη τεχνική εξυπηρέτηση που θα παρέχουν, θα συμβάλλουν στη βελτίωση και αναβάθμιση των παρεχόμενων υπηρεσιών μας. Σκοπός είναι να ολοκληρώνεται η τηλεφωνική συνομιλία του πελάτη έχοντας επιλυθεί τυχόν τεχνικό πρόβλημα στη σταθερή τηλεφωνία, internet ή/και ψηφιακή τηλεόραση.Επιθυμητά Προσόντα:<ul><li>Απόφοιτος ΑΕΙ – ΤΕΙ – ΙΕΚ – ΤΕΕ με κατεύθυνση Τηλεπικοινωνίες, Δίκτυα ή Πληροφορική</li><li>Εργασιακή εμπειρία σε τηλεφωνική τεχνική εξυπηρέτηση ή εξυπηρέτηση πελατών σε τηλεπικοινωνιακό πάροχο</li><li>Γνώσεις σε δίκτυα, βλάβες Internet, τηλεφωνίας &amp; τηλεόρασης όπως και εξοικείωση με CRM συστήματα (κατά προτίμηση Siebel) θα θεωρηθούν επιπλέον προσόν</li><li>Καλή γνώση Αγγλικών</li><li>Καλή γνώση χειρισμού εφαρμογών MS Office</li><li>Δυνατότητα εργασίας σε κυλιόμενο ωράριο βαρδιών</li><li>Ανεπτυγμένες επικοινωνιακές δεξιότητες</li><li>Ομαδικό πνεύμα συνεργασίας</li><li>Διάθεση για μάθηση και αυτοβελτίωση</li><li>Αναλυτική σκέψη για την επίλυση δύσκολων προβλημάτων</li></ul>Η εταιρεία προσφέρει:<ul><li>Πλήρη απασχόληση</li><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη ΙΚΑ</li><li>Δυνατότητα ευέλικτης εργασίας (συνδυασμός δια ζώσης και τηλεργασίας</li><li>Παροχές υγείας σε συνεργαζόμενους Ιατρικούς ομίλους</li><li>Συνέπεια στις πληρωμές</li><li>Bonus παραγωγικότητας</li><li>Επαγγελματική εξέλιξη</li><li>Εργασία χωρίς ηλικιακό όριο</li><li>Συνεχή εκπαίδευση</li><li>Φιλικό περιβάλλον εργασίας</li><li>Extra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου)</li></ul>Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

Υπάλληλος Τηλεφωνικής Τεχνικής Εξυπηρέτησης Nova

Στο πλαίσιο ενίσχυσης του Τμήματος Πωλήσεων, η&nbsp;mediatel&nbsp;επιθυμεί να εντάξει στο δυναμικό της&nbsp;Εκπρόσωπο Τηλεφωνικής Προώθησης, με βασικές αρμοδιότητες την πραγματοποίηση εξερχόμενων κλήσεων σε υφιστάμενο πελατολόγιο, με στόχο την εξυπηρέτηση αιτημάτων των πελατών &amp; την προώθηση προϊόντων. Αν ο χώρος των πωλήσεων σας συναρπάζει, αν σας ευχαριστεί η εξυπηρέτηση των πελατών και ενθουσιάζεστε να μαθαίνετε τα νέα προϊόντα και τις υπηρεσίες τους, αν λειτουργείτε&nbsp;υπό πίεση και αντιμετωπίζετε με ψυχραιμία παράπονα των πελατών, περιμένουμε να σας γνωρίσουμε.ΑπαιτήσειςΟ/η Εκπρόσωπος Τηλεφωνικής Προώθησης που θα στελεχώσει την εταιρεία μας θα πρέπει να διαθέτει:<ul><li>Εξαιρετικές επικοινωνιακές και διαπραγματευτικές δεξιότητες</li><li>Προσανατολισμός στο στόχο και το αποτέλεσμα</li><li>Ισχυρό ενδιαφέρον για συνεχή επιμόρφωση πάνω στο αντικείμενο</li><li>Εργασιακή εμπειρία σε τμήμα πωλήσεων</li><li>Εργασιακή εμπειρία σε customer care θα θεωρηθεί ως επιπλέον προσόν</li><li>Απόφοιτοι Λυκείου/ ΙΕΚ/ ΤΕΙ-ΑΕΙ</li><li>Πολύ καλή γνώση Αγγλικών</li><li>Πολύ καλή γνώση χειρισμού εφαρμογών MS Office</li><li>Καλή γνώση χειρισμού εφαρμογής Siebel</li></ul>ΠαροχέςΗ εταιρεία μας παρέχει:<ul><li>Σταθερό μηνιαίο μισθό &amp; ασφάλιση</li><li>Ανταγωνιστικό πακέτο αποδοχών με δυναμικό σχήμα Βonus πωλήσεων</li><li>Μερική με δυνατότητα πλήρους απασχόλησης</li><li>Συνέπεια στις πληρωμές</li><li>Δυνατότητα ευέλικτης εργασίας (συνδυασμός δια ζώσης &amp; τηλεργασίας)</li><li>Ωράριο προσαρμοσμένο σε κάθε ανάγκη</li><li>Ευκαιρίες μισθολογικής &amp; επαγγελματικής εξέλιξης</li><li>Συνεχόμενη εκπαίδευση</li><li>Άνετο &amp; Σύγχρονο εργασιακό περιβάλλον</li><li>Εxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου)</li></ul>Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

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junior category manager wines & spirits

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εκπρόσωπος εξυπηρέτησης για δημόσια υπηρεσία

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customer service supervisor, contact center

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υπάλληλος τηλεφωνικής τεχνικής εξυπηρέτησης nova

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