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Norwegian Customer Service RepresentativeAthens / HybridAre you fluent in Norwegian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Norwegian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Norwegian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Norwegian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Norwegian Customer Service Representative
Athens / Hybrid

Italian Customer Service RepresentativeAthens / HybridAre you fluent in Italian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Italian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Italian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Italian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Italian Customer Service Representative
Athens / Hybrid

French Customer Service RepresentativeAthens / HybridAre you fluent in French and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as French-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our French-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;French&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

French Customer Service Representative
Athens / Hybrid

Epsilon Net,&nbsp;the Largest Group of Business Software in Greece&nbsp;with a full portfolio of specialized services and software solutions, offers you:Career Growth&nbsp;– Become part of a team that fosters growth, learning, and personal development.Supportive Culture&nbsp;– Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology&nbsp;– Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleAs a&nbsp;Senior Automation Test Engineer&nbsp;at EpsilonNet, you'll have a critical role in ensuring the quality of our software through advanced automation techniques. You'll be responsible for designing, developing, and optimizing automated testing frameworks, contributing directly to the stability and performance of our products.🟩&nbsp;Your Mission<ul><li>Develop and maintain automated test scripts for functional, performance, API, and UI testing.</li><li>Work closely with developers and business analysts to ensure quality and efficiency.</li><li>Incorporate tests into our CI/CD pipelines to streamline the process.</li><li>Investigate and resolve issues by reviewing test results and working with developers.</li><li>Continuously enhance our automation processes and expand test coverage.</li></ul>🟨&nbsp;What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, or another related field.</li><li>3+ years of experience in automated software testing.</li><li>Experience with BDD tools like SpecFlow, Cucumber, or Reqnroll.</li><li>Familiarity with Selenium, Playwright, or Cypress for UI testing.</li><li>Solid experience with REST API testing (Postman, REST-assured, etc.).</li><li>Comfortable with CI/CD pipelines (Azure, Jenkins, etc.) and version control (Git).</li><li>Strong communication skills in Greek and English.</li></ul>🌟&nbsp;A great Asset<ul><li>Familiarity with Docker, Kubernetes, or other containerization technologies.</li><li>Experience with performance or load testing tools like JMeter or k6.</li></ul>🟫 What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Senior Automation Test Engineer

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;seeking for&nbsp;EDI Integration Specialist.🧩 About the RoleWe’re looking for an EDI Consultant to help us build and maintain seamless connections with our partners and platforms. You’ll play a key role in managing electronic data flows, ensuring smooth and accurate exchanges between systems, and supporting business operations through automation and integration.⚙️ What You’ll Be Doing<ul><li>Managing EDI integrations&nbsp;– Set up and maintain EDI connections between internal systems and external partners.</li><li>Monitoring transactions&nbsp;– Keep a close eye on incoming/outgoing EDI messages to ensure accuracy and timely delivery.</li><li>Onboarding new partners&nbsp;– Support the technical setup and testing of new trading partners into our EDI network.</li><li>Mapping &amp; transformation&nbsp;– Create or adjust EDI mapping configurations based on partner or system requirements.</li><li>Maintaining documentation&nbsp;– Keep process guides, integration specs, and partner profiles up to date.</li><li>Troubleshooting issues&nbsp;– Identify and resolve transmission errors, mapping issues, or failed document exchanges.</li><li>Improving processes and platform&nbsp;– Recommend and implement enhancements to streamline our EDI operations and increase reliability working closely with development teams.</li></ul>✅What We’re Looking For<ul><li>Hands-on experience with EDI standards and protocols.</li><li>Understanding of API integrations and how they interact with EDI workflows.</li><li>Ability to write or understand basic scripting and SQL.</li><li>Familiarity with ERP systems, procedures and the connection with EDI workflows.</li><li>Attention to detail when working with data, mappings, and system configurations.</li><li>Ability to work independently but also enjoy collaborating across teams when needed.</li></ul>💼What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

EDI Integration Specialist

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

Ο ρόλος του Συμβούλου Υποστήριξης Εφαρμογών Λογιστικού Γραφείου είναι η διαχείριση και εξυπηρέτηση αιτημάτων που αφορούν στη χρήση των εφαρμογών της Epsilon Net για τα Λογιστικά Γραφεία και τα Λογιστήρια εταιριών. Ο μεγαλύτερος όγκος των αιτημάτων εξυπηρετούνται τόσο τηλεφωνικά, όσο μέσω livechat και των social media, αξιοποιώντας όλα τα σύγχρονα εργαλεία της σύγχρονης εποχής, διασφαλίζοντας ταυτόχρονα την άρτια εξυπηρέτηση και εκπαίδευση των πελατών μας.Η καθημερινότητα του τμήματος μας είναι γεμάτη προκλήσεις, γνώση και συνεργασία. Στόχος μας είναι οι πελάτες μας να απολαμβάνουν πάντα τη βέλτιστη εμπειρία εξυπηρέτησης και παράλληλα όλοι οι άνθρωποι της ομάδας μας να προοδεύουν και να απολαμβάνουν την εργασία τους. Αυτό αποδεικνύεται από τις συνεχείς βραβεύσεις του Τμήματος, όπως, μεταξύ άλλων, διάκριση για την Ποιοτική Εξυπηρέτηση Πελατών αλλά και Καλύτερου Εργασιακού Περιβάλλοντος, αντίστοιχα.Ο ρόλος αποτελεί την αφετηρία μιας λαμπρής πορείας ενδοτμηματικά, ενδοεταιρικά και ενδοομιλικά, καθώς προσφέρει πληθώρα γνώσεων και ευκαιριών για εξέλιξη και πρόοδο!Αν λοιπόν, είσαι φιλόδοξος, έχεις άριστες επικοινωνιακές δεξιότητες και πελατοκεντρική αντίληψη, διαθέτεις ομαδικό πνεύμα και κριτική σκέψη, τότε στείλε μας την αίτησή σου για να αποκτήσεις την εμπειρία της επικοινωνίας με τους καλύτερους εκπροσώπους του Λογιστικού κλάδου και να γίνεις μέλος της ομάδας μας!Απαραίτητα Προσόντα:• Τουλάχιστον 2 έτη προϋπηρεσίας σε λογιστικό γραφείο ή λογιστήριο εταιρίας• Γενικές γνώσεις λογιστικής/ φορολογίας εισοδήματος• Ευχέρεια στο γραπτό και προφορικό λόγο• Πολύ καλή γνώση MS OfficeH εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης• Ιδιωτική ιατροφαρμακευτική ασφάλιση• Ψυχολογική γραμμή υποστήριξης• Διαδικτυακά μαθήματα γυμναστικής• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College• Υβριδικό μοντέλο εργασίας

Σύμβουλος Υποστήριξης Εφαρμογών Λογιστικού Γραφείου Aθήνα 

As an Application Support Engineer, your role is both dynamic and pivotal. You'll be at the forefront of ensuring seamless operations by:<ul><li>Monitoring and resolving open production issues at the 2nd level within designated timeframes.</li><li>Promptly initiating a "Problem" report when the root cause of an incident remains unidentified.</li><li>Conducting advanced troubleshooting for production incidents and problems.</li><li>Taking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.</li><li>Reproducing incidents and validating fixes through regression testing.</li><li>Contributing to root cause analysis efforts to prevent future outages or quality issues.</li></ul>Flexibility is key as this position may require shift work and occasional international travel due to our global clientele.Job requirementsTo excel in this role,&nbsp;you should:<ul><li>Hold a degree in Computer Science, Software Engineering, or a related field.</li><li>Possess 1-2 years of experience in Application Support, System Administration, SW-QA, or DEVOPS.</li><li>Have solid system administration skills, particularly in Linux environments (Windows experience is a plus).</li><li>Demonstrate proficiency in MySQL and familiarity with Oracle or Mongo DB.</li><li>Bonus points for experience in automation testing and scripting languages.</li><li>Be familiar with monitoring tools such as Nagios, Grafana, and NewRelic.</li><li>Communicate effectively in both written and spoken Greek and English.</li><li>Prioritize teamwork and value collective success over individual achievements.</li></ul>About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally. Equal Opportunity Employer:&nbsp;We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities.

Application Support Engineer

<h2>Job Description</h2>So, what are the main responsibilities of a Tester in Netcompany-Intrasoft?&nbsp;As a Tester, you will be part of an Agile, Software Product Development Team with a number of experienced Test Automation Engineers.&nbsp;Your&nbsp;everyday life&nbsp;will mainly consist of working in a high-performing Test Automation team, being exposed to a wide variety of technologies and methodologies.As a Tester you will:<ul><li>Contribute to the distribution of all Quality Assurance practices, standards, methodologies, and metrics.</li><li>Translate business requirements and specifications into test solutions that ensure the highest quality of the deliverables.</li><li>Analyze, design, plan and execute strategies for all unit, process, function, integration, and acceptance testing for covering all software lifecycle phases.</li><li>Design automation test plans, scenarios, scripts, and/or procedures.</li><li>Perform automation test execution; mentor, direct and monitor other testers in automation principles.</li><li>Be responsible for partnering with project management to identify areas for improved testing efficiencies, test automation and implementation of automated testing methodologies.</li><li>Document test procedures to ensure repeatability and compliance with standards.</li><li>Collect and report test results through various metrics reporting tools and communicating to key stakeholders on a regular basis.</li></ul><h2>Qualifications</h2>What would make you a fit for the role:<ul><li>University degree in Computer Science, Software Engineering or a related discipline.</li><li>Minimum 2 years of experience in ICT sector; experience in designing, planning and execution of software testing strategies will be nice to have.</li><li>Solid knowledge of software development lifecycle for enterprise scale projects&nbsp;with&nbsp;Agile&nbsp;methodologies or Test-Driven Development and continuous integration processes</li><li>Hand-on experience in issue &amp; project tracking tools&nbsp;(Jira and Atlassian product stack)</li><li>Working experience with Automation Testing tools&nbsp;(JUnit, TestNG, Selenium, Cucumber &amp; Soap UI) and&nbsp;Defect Tracking Tools&nbsp;(Bugzilla).</li><li>Knowledge of&nbsp;Java&nbsp;and/or .NET.</li><li>Experience of SQL, XML, JSON, SOAP, and REST.</li><li>ISTQB Foundation Level (or equivalent Certification) is nice to have.</li></ul><h2>Company Description</h2>We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.<h2>Additional Information</h2>Being a part of the Netcompany-Ιntrasoft team, you will be provided with:&nbsp;<ul><li>The opportunity to work in a modern environment &amp; in a hybrid working model</li><li>A seamless onboarding experience and a buddy to support you on your first steps</li><li>A competitive compensation &amp; benefits package</li><li>Health and life insurance program</li><li>Meal&nbsp;allowance</li><li>Well-being activities (on premises)</li><li>Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)</li><li>A personalized development plan for targeted career growth</li></ul>If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!Join&nbsp;Netcompany-Intrasoft Patras' branch, and be part of our 150+ tech enthusiasts team!Our cultureOur people&nbsp;are the most important element of our success. Our work life is well defined by our set of fundamental Values:&nbsp;https://netcompany.com/careers/greece/our-values/&nbsp;#BePartOfSomethingGreat!Please submit your CV in English. All applications will be treated as strictly confidential.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

Tester

<h2>Job Description</h2>Ever wondered what it feels like to be a Senior Information Security Consultant n Netcompany-Intrasoft?&nbsp;Joining us as a&nbsp;Senior Information Security Consultant, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens.&nbsp;As a Senior Information Security Consultant you will:<ul><li>Fulfilling the role of Information Security Officer in projects of European Commission, Public or Private Sector</li><li>Managing tactical and operational activities of projects related to Information Security Governance and its related security risks</li><li>Development of any requested security-related artifacts, including security and business continuity plans, policies, procedures, risk assessments etc.</li><li>Providing Information Security Consulting Services for European Commission Agencies as well as Public and Private Sectors</li><li>Providing information security expertise to business analysts, development teams, IT Engineers and Architects</li><li>Supporting corporate Information Security Management System activities and promoting the corporate Information Security policies</li><li>Aligning, implementing and operating the information security standards and best practices from the business, project management, and technical perspective</li></ul><h2>Qualifications</h2>What would make you a fit for the role:<ul><li>Bachelor’s Degree in Computer Science or Information Security fields</li><li>Master’s degree in Information Security&nbsp;</li><li>At least 5-year hands-on experience in Information Security domain.</li><li>Knowledge and hands-on experience in the development of Information Security Policies, Procedures, Technical Guidelines, Security Plans, Disaster Recovery and Business Continuity Plans and BIA as well as the execution of Risk Assessments using various methodologies such as ITSRM2 and frameworks ISO/IEC 27005 / 31000.</li><li>Knowledge of privacy ISO/IEC 27701, GDPR and hands-on DPIAs execution</li><li>Conducting Information security awareness trainings and table-top exercises</li><li>Experience in security operations (e.g. incident handling, vulnerability management), reporting and related cybersecurity mechanisms and solutions.</li><li>Excellent command of English language</li><li>Excellent analytic, problem-solving and results-oriented skills in addressing Information Security at the business and technical level</li><li>Excellent in communication, presentation and collaboration skills</li><li>A high level of commitment, integrity, independence, and work ethics in the Information Security domain</li></ul>It would also be a plus if you match some of the following:<ul><li>Any Information Security related certifications from ISO 27001 LA, ISO 22301 LI, CISM, CISSP, CGEIT, CISA, CRISC, CND or equivalent</li></ul><h2>Company Description</h2>We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.<h2>Additional Information</h2>Being a part of the Netcompany-Ιntrasoft team, you will be provided with:&nbsp;<ul><li>The opportunity to work in a modern environment &amp; in a hybrid working model</li><li>A seamless onboarding experience and a buddy to support you on your first steps</li><li>A competitive compensation &amp; benefits package</li><li>Health and life insurance program</li><li>Meal and commuting allowance</li><li>Well-being activities (on premises)</li><li>Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)</li><li>A personalized development plan for targeted career growth</li><li>If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!</li></ul>By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!Our cultureOur people&nbsp;are the most important element of our success. Our work life is well defined by our set of fundamental Values:&nbsp;https://netcompany.com/careers/greece/our-values/&nbsp;#BePartOfSomethingGreat!Please submit your CV in English. All applications will be treated as strictly confidential.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

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