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UNISON Human Resources SA,&nbsp;a consulting company in HR recruiting, seeks to recruit, on behalf of its client, operating in the catering industry:&nbsp;Operation ManagerLocation: AthensCode: ORM/25&nbsp;&nbsp;Key Responsibilities:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and implement operational policies and procedures for efficient operations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enhance systems, processes, and best practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage day-to-day operations, overseeing the operations team and department.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure organizational processes comply with legal regulations and standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uphold health and safety guidelines and enforce compliance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle budgets, forecasting, and resource allocation to meet strategic goals.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate cross-departmentally to align operations with organizational objectives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement quality assurance measures for products/services and monitor production KPIs.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enhance customer service quality and satisfaction.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze data to identify process improvement opportunities and cost savings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimize workflows and processes for efficiency and cost-effectiveness.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated on industry trends and best practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Integrate new technologies and business processes as needed.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain service operations to ensure sustainability.&nbsp;Candidate profile:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3-5 years of experience in a luxury restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in business administration·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Master’s degree will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent knowledge of English.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent PC Skills use of MS Excel, MS PowerPoint and MS Word.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team Player·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordination and Problem-Solving skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good Communication and Relationship skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to operate under pressure and deadlines&nbsp;We offer:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package based on qualifications and experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Challenging working environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunity for career development&nbsp;&nbsp;

Operations Manager

<h2></h2>Στην&nbsp;Κωτσόβολος&nbsp;πιστεύουμε σε όλα όσα έχεις να προσφέρεις!&nbsp;Έλα να γίνουμε μαζί πολλά περισσότερα! #beMORE&nbsp;&nbsp;📈&nbsp;Τα νούμερά μας&nbsp;3.000+ άνθρωποι | 90+ καταστήματα | 3 logistics centers | 1 τηλεφωνικό κέντρο | 2 σύγχρονα εκπαιδευτικά κέντρα | 6 ακαδημίες | 53.000+ ώρες εκπαίδευσης τον χρόνο&nbsp;&nbsp;🎯Ο στόχος μας&nbsp;&nbsp;Να σχεδιάζουμε το αύριο, να εξελισσόμαστε και να καινοτομούμε, εξασφαλίζοντας σε όλους μας μια καλύτερη ζωή.&nbsp;&nbsp;💼&nbsp;Πως θα είναι η καθημερινότητά σου &nbsp;Προσφέρεις καθημερινά την καλύτερη δυνατή εμπειρία στον πελάτη! Διαχειρίζεσαι τις ανάγκες των πελατών που προκύπτουν από όλα τα κανάλια πωλήσεων, παρέχοντας ολοκληρωμένες λύσεις και υπηρεσίες. Ως μέλος της ομάδας, φροντίζεις για την έγκαιρη και αποτελεσματική καθοδήγηση των πελατών, συμβάλλοντας στην επίτευξη των στόχων του τηλεφωνικού κέντρου.&nbsp;&nbsp;🚀&nbsp;Έλα στην ομάδα μας, εάν έχεις&nbsp;&nbsp;<ul><li>Ταλέντο στην επικοινωνία &nbsp;</li><li>Πάθος για την τεχνολογία&nbsp;</li><li>Διάθεση για συνεργασία&nbsp;</li><li>Ευχέρεια στην αγγλική γλώσσα &nbsp;</li><li>Άνεση στη χρήση Η/Υ&nbsp;</li><li>Ευελιξία εργασίας σε βάρδιες&nbsp;</li></ul>&nbsp;&nbsp;💎Εδώ θα βρεις&nbsp;<ul><li>Συνεχή εκπαίδευση σε νέες τεχνολογίες&nbsp;</li><li>Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης&nbsp;</li><li>Δυναμικό σχήμα bonus βάσει επίτευξης στόχων &nbsp;</li><li>Ομαδική ασφάλιση &nbsp;</li><li>Εκπτώσεις στα προϊόντα της εταιρείας μας&nbsp;</li><li>Δράσεις wellbeing&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos&nbsp;και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία!&nbsp;

Customer Care Representative

Customer Care Representative - Fully Remote Θεσσαλονίκη

Job’s Purpose&nbsp; Senior Finance Business Partner acts as sparring partner for departments of responsibility, providing financial management information/ guidelines and advice to Commerce Line Managers, supporting them in delivering financial targets.&nbsp; This role also contributes to the development of budget, outlooks and financial steering processes. Acts as an advisor from financial perspective and translates operational actions into financial performance indicators. &nbsp;What you will focus on &nbsp;<ul><li>Be a proactive business partner and provide valuable input in order to be able to steer the business on a daily basis in order to meet the financial targets</li><li>Work closely and partner with Commerce Departments’ line managers, to support in developing a financial strategy to improve business performance</li><li>Assist in the preparation of annual budget, quarterly forecasts and month end close processes, by working closely with Commerce Directors, providing necessary data and challenging the input and decision making</li><li>Be responsible for providing accurate and timely financial information per category / product (national and Private Label) and proceed in various analyses of financial indicators (KPIs)</li><li>Prepare weekly rolling latest estimates along with the business and steering the business towards achieving the targets</li><li>Support Commerce Directors in resolving any concerns on the financial performances of the area of responsibility, understand performance drivers &amp; business trends and provide support in preparing latest estimate projections</li><li>Contribute to ad hoc financial projects as required, covering both Finance and Commerce departments’ needs</li><li>Ensure the compliance with appropriate processes, policies, and controls according to the Risk and Control framework.</li></ul> Who we are looking for&nbsp;<ul><li>Working experience of at least 5 years, as a Finance Business Partner/Commercial Finance in a senior role with hands on experience on product category financial analysis, tracking COGS savings, promo evaluation &amp; business case preparation &nbsp;</li><li>Ability to analyze and present financial information to senior management</li><li>Commercially driven mindset with ability to understand, challenge and inform on investment decisions</li><li>Retail/FMCG experience would be considered an asset</li><li>BSc in Finance or any relevant field. MSc would be considered an asset</li><li>ACCA certification (or other equivalent) would be considered an asset</li><li>Experience in SAP, Hyperion, Power BI would be considered an asset</li><li>Fluency in English language, both written and spoken</li><li>Excellent knowledge of MS Office.</li></ul> Your Value &nbsp;<ul><li>Analytical thinking | Effectively analyze all related information to quickly conclude on sustainable solutions – numerical proficiency</li><li>Organizational mastery | Prioritize tasks effectively, manage time efficiently while handling multiple projects  &nbsp;and adhering to deadlines</li><li>Stakeholder’s management | Seek &amp; value stakeholders’ views, relate positively with others &nbsp;</li><li>Results &amp; quality orientation | Take ownership of your actions and achieve high-end results.</li><li>Authentic communication | deliver messages in a clear, compelling, and concise manner, create wow effect to audiences</li><li>Togetherness | value team’s ideas, uniqueness and safeguard belonging.</li><li>Momentum | be creative, take initiatives pass your energy forward.</li></ul>We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Free lunch break in our restaurant</li><li>Free parking</li><li>Lifelong learning and development</li><li>Wellbeing Program</li></ul> A place where everyone belongs&nbsp; We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. &nbsp;Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp; Top Employer Institute: Certified Excellence in Employee Conditions&nbsp;&nbsp;We Give Our Best to Make a Difference in People’s Lives    &nbsp; &nbsp;#EdoToKaloEinaiGiaOlous #proudABers &nbsp;&nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.&nbsp; All applications are treated with utmost confidentiality&nbsp; &nbsp;

Senior Finance Business Partner Commerce

Job’s Purpose We are seeking a dynamic and creative Employee Experience Associate to drive employer branding initiatives and enhance the overall employee experience. This role focuses on developing compelling content for recruitment, planning branding events, and implementing strategies to foster a positive work environment.What you will focus on: Employer Brand Development<ul><li>Develop engaging content for recruitment efforts, including website materials, job descriptions, hiring campaigns, and talent engagement strategies.</li><li>Provide strategic employer branding support for large-scale seasonal recruitment and targeted hiring campaigns.</li><li>Manage, update, monitor, and report on the corporate recruitment and employer brand website, ensuring consistency with branding goals.</li><li>Plan, coordinate, and execute employer branding events and career fairs, both internally and externally.</li><li>Organize initiatives such as business days, webinars, and meetups to enhance brand visibility among potential candidates.</li><li>Collaborate with internal stakeholders to design and distribute the internal newsletter.</li></ul>Employee Experience<ul><li>Assess and enhance the candidate and employee journey by identifying process improvements.</li><li>Gather and analyze feedback from key stakeholders to refine Employee and Candidate Experience strategies.</li><li>Drive company culture development and employee engagement initiatives.</li><li>Plan and execute company-wide events and team-building activities to foster a positive work environment.</li><li>Measure employee engagement through surveys and focus groups, using insights to implement improvements.</li><li>Analyze data from engagement surveys, performance reviews, and exit interviews to drive continuous enhancements.</li><li>Develop and manage recognition programs to celebrate employee achievements and milestones.</li><li>Implement diversity, equity, and inclusion initiatives to create a more inclusive workplace.</li><li>Design programs supporting work-life balance, health, and wellness to enhance employee well-being</li></ul>&nbsp;What you have<ul><li>Bachelor's degree in Business, Human Resources, Marketing, or a related field.</li><li>1-3 years of experience in employer branding, employee engagement, or human resources.</li><li>Proficiency in Microsoft Office and familiarity with HR systems is a plus.</li><li>Fluency in English language, both written and spoken&nbsp;</li></ul>&nbsp;What you bring<ul><li>Communication | Deliver messages in a clear, compelling, and concise manner, with the ability to craft compelling content.</li><li>Analytical Thinking | Εxtract key information from data, identify &amp; define problems, develop workable solutions&nbsp;</li><li>Organizational Mastery |Task prioritization – uphold precise documentation – adhere to deadlines</li><li>Collaboration | Collaborate effectively, relate positively with cross-functional teams &nbsp;and value team’s ideas &nbsp;</li><li>Organizational Savviness | Εnhancing company culture and improving the employee experience. &nbsp;</li></ul>We care for You<ul><li>Hybrid way of Working</li><li>Free lunchbreak in our restaurant</li><li>Free parking</li><li>Lifelong learning &amp; development</li><li>Wellbeing Program</li></ul>&nbsp;A place where everyone belongs &nbsp; We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.  &nbsp;  &nbsp; &nbsp;Certified by Diversity Charter Greece and SHARE Equality Label   &nbsp;  &nbsp; We Give Our Best to Make a Difference in People’s Lives     &nbsp; #EdoToKaloEinaiGiaOlous #proudABers &nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage. &nbsp; *All applications are treated with utmost confidentiality  &nbsp;

Employee Experience Associate

Job’s Purpose As a Junior Category Manager, you will be a member of Commerce team, who will be involved in all aspects of sourcing and category management portfolio and other relevant projects to maximize performance and profitability for the assigned categories. The role actively contributes in strategic category management to thrive in variety, quality, and value according to AB’s high business standards.What you will focus on<ul><li>Participate in the formation of the composition of variety of products, by focusing on improving efficiency and satisfying the needs of customer</li><li>Conduct market analysis and monitor the price level for products of your responsibility in relation to competition to identify emerging trends and opportunities for growth</li><li>Monitor the performance of the products in your liability categories, from all shops (retail, wholesale, franchise)</li><li>Maintain products’ intended level of competence, by being on top of your category products stock</li><li>Negotiate with suppliers regarding products for the whole stores network, and ensure buying high quality products under the best possible terms</li><li>Be involved in the configuration and maintenance of the action plan in your liability categor</li><li>Participate in the design and implementation of your category promotional plan in collaboration with cross-functional teams</li></ul>Who we are looking for<ul><li>BSc in Marketing, Finance, Business Administration, or any relevant field. MSc would be considered an asset</li><li>Working experience 2 to 4 years, in relevant position in the FMCG sector (preferably food) or product management category</li><li>Fluency in English language, both written and spoken</li><li>Excellent knowledge of MS Office</li><li>Sufficient knowledge of SAP would be considered an asset</li></ul>Your Value<ul><li>Critical &amp; Analytical Thinking | Effectively analyze all related information to quickly conclude on sustainable solutions.</li><li>Commercial Savviness | Demonstrate a keen understanding of market dynamics and business acumen</li><li>Stakeholder Management and Collaboration | Constructively challenge and collaborate effectively with internal stakeholders</li><li>Results Orientation | Be on top of tasks and bring high end, customer-driven results</li><li>Enact Change | Take bold initiatives to enable change, encourage new ideas and innovative solutions &nbsp;</li><li>Negotiate Effectively | Understand how your proposals and solutions promote our key stakeholders’ interests&nbsp;</li></ul> &nbsp;We care for You<ul><li>Free lunchbreak in our restaurant  &nbsp;</li><li>Free parking  &nbsp;</li><li>Lifelong learning &amp; development &nbsp;</li><li>Wellbeing Program &nbsp;</li></ul>&nbsp;A place where everyone belongs&nbsp; We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. &nbsp;&nbsp;&nbsp; &nbsp;Certified by Diversity Charter Greece and SHARE Equality Label  &nbsp; &nbsp; We Give Our Best to Make a Difference in People’s Lives #EdoToKaloEinaiGiaOlous #proudABers &nbsp;

Junior Category Manager

Job’s purposeAs a Promo Data Associate, you will play a key role in monitoring and managing data related to all promotional offers in Alfa-Beta. You will contribute to the effectiveness of our campaigns and ensure the optimal performance of our promotional activities.What you will focus on<ul><li>Manage the promotional activities based on the established timeline, using the relevant systems.</li><li>Understand the promotional activities and use the appropriate systems depending on the need.</li><li>Handle all fields related to the creation, maintenance, execution and monitoring of promotional actions across the supply chain.</li><li>Support and collaborate directly with the Buying, Marketing, Merchandising, IT, and Forecasting &amp; Replenishment departments.</li></ul>Who we are looking for<ul><li>A university/technical institute/private college degree in Business Administration or a related field is preferred</li><li>Excellent command of the English language</li><li>Excellent knowledge of MS Office, with a good level in Excel</li><li>Experience in data entry will be considered an asset</li><li>Knowledge of the SAP system will be considered an asset</li></ul>Your value<ul><li>Collaboration |&nbsp;Collaborate effectively, relate positively with others</li><li>Authentic Communication | Deliver messages in a clear, compelling and concise manner to a variety of stakeholders</li><li>Results orientation |&nbsp;Take ownership of your actions and achieve high-end results</li><li>Τime management | Prioritize tasks effectively and manage time efficiently</li></ul>We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Free lunch break in our restaurant</li><li>Free parking</li><li>Lifelong learning and development</li><li>Wellbeing Program</li></ul>&nbsp;A place where everyone belongs&nbsp;&nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions&nbsp;&nbsp;&nbsp;We Give Our Best to Make a Difference in People’s Lives&nbsp;&nbsp;&nbsp;&nbsp;#EdoToKaloEinaiGiaOlous #proudABers&nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

Promo Data Associate

As an IT System Engineer, you will be responsible for designing, implementing, and maintaining our IT systems, networks, and cloud environments. You will play a key role in ensuring system reliability, security, and scalability while collaborating with cross-functional teams. The ideal candidate will have strong expertise in Active Directory (AD), hybrid cloud environments, Microsoft 365 administration, cloud platforms (Azure) and enterprise storage solutions.What you will focus on<ul><li>Manage and optimize Active Directory (AD), Group Policies, DNS, DHCP, and identity access management across on-premise and cloud environments.</li><li>Implement and support hybrid cloud environments, ensuring seamless integration between on-premises infrastructure and cloud services (Azure AD etc.)</li><li>Administer and maintain Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, OneDrive, Defender for Office 365), ensuring security, compliance, and efficiency.</li><li>Oversee email security, user provisioning, and access controls within Microsoft 365 and Azure AD.</li><li>Maintain enterprise storage solutions (SAN, NAS, cloud storage), ensuring performance, redundancy, and data security.</li><li>Knowledge of SQL databases (Microsoft SQL Server or Oracle).</li><li>Administer Windows/Linux servers, virtualization platforms (VMware, Hyper-V), and cloud infrastructure (Azure).</li><li>Develop scripts (PowerShell, Bash, Python) to automate system tasks and infrastructure deployment.</li><li>Troubleshoot and resolve system, storage, and database-related issues, working closely with IT support and development teams.</li><li>Maintain and test backup and disaster recovery solutions to ensure business continuity.</li><li>Document system architectures, configurations, and procedures while mentoring junior IT staff.</li></ul>&nbsp;Who we are looking for<ul><li>BSc degree in Computer Science, Information Technology, or related field.</li><li>Strong experience in system engineering, IT infrastructure, and cloud administration.</li><li>Strong expertise in Active Directory (AD), Azure AD and managing Microsoft 365 administration</li><li>Experience with hybrid cloud environments, integrating on-premises infrastructure with cloud services, in enterprise storage solutions (SAN, NAS, cloud storage).</li><li>Proficiency in Windows/Linux OS, networking, and virtualization (VMware, Hyper-V).</li><li>Hands-on experience with cloud platforms (Azure), including infrastructure deployment, security, and cost optimization.</li><li>Scripting and automation skills (PowerShell, Bash, Python) for system administration and provisioning.</li><li>Strong understanding of cybersecurity principles, endpoint security, and identity and access management (IAM).</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect or SQL Database certifications (MCSE: Data Management &amp; Analytics, etc.).</li><li>Experience with Infrastructure as Code (IaC) tools like Terraform or Ansible.</li><li>Familiarity with DevOps methodologies and CI/CD pipelines.</li></ul>Your value<ul><li>Critical &amp; Analytical Thinking |&nbsp;Analyze precisely all related information to quickly conclude on sustainable suggestions and actions</li><li>Proactivity | Take initiatives, anticipate needs and actively seek opportunities for improvement</li><li>Time management |&nbsp;Prioritize tasks effectively, manage time efficiently</li><li>Authentic Communication |&nbsp;Deliver messages in a clear, compelling, and concise manner</li><li>Togetherness |&nbsp;Value team’s ideas, uniqueness and safeguard belonging</li><li>Digital Savviness |&nbsp;Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise</li></ul>We care for you&nbsp;<ul><li>Opportunity to work with cutting-edge technologies</li><li>Career development through certifications and training programs</li><li>Collaborative and growth-focused IT team</li><li>Hybrid working model</li><li>Free lunch break in our restaurant</li><li>Free parking</li><li>Wellbeing Program</li></ul>&nbsp;A&nbsp;place where everyone belongs&nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;&nbsp;AB&nbsp;is recognized as a Top Employer 2025 in&nbsp;Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions&nbsp;&nbsp;We Give Our Best to Make a Difference in People’s Lives&nbsp;&nbsp;&nbsp;&nbsp;#EdoToKaloEinaiGiaOlous #proudABers&nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

IT System Engineer

We are looking for an experienced IT Operations Manager to lead our IT service operations, Help Desk, and IT Service Management(ITSM) processes. You will have a critical role in ensuring efficient IT service delivery, optimizing support workflows, and driving ITIL best practices across the organization. You will be responsible for improving IT support efficiency, incident resolution, and end-user experience, while ensuring seamless collaboration with infrastructure, product, and delivery teams. If you have a strong background in ITSM, Help Desk operations, ITIL frameworks, and process automation, then this opportunity may be your next career step! &nbsp;What you will focus on<ul><li>Lead and manage IT operations teams, including Help Desk agents, IT support specialists, and external support teams.</li><li>Define and enforce SLAs, incident response times, and IT service KPIs, ensuring high-quality IT support.</li><li>Oversee incident management, problem management, and change management processes following ITIL best practices.</li><li>Implement ITSM solutions to optimize IT service workflows.</li><li>Monitor and collaborate NOC team, ensuring proactive issue resolution and collaboration with infrastructure and product teams.</li><li>Improve Help Desk performance, reducing ticket backlog, enhancing self-service options, and driving automation.</li><li>Act as a bridge between IT support, infrastructure, and business stakeholders, ensuring service alignment with business needs.</li><li>Track IT service performance metrics, SLA adherence, and user satisfaction to drive continuous improvements.</li><li>Work closely with regional IT teams and vendors, ensuring smooth IT service delivery and support processes.</li><li>Develop training programs and documentation to improve Help Desk efficiency and knowledge management.</li><li>Drive cost-effective service delivery, optimizing IT support budget and vendor contracts.</li></ul>Who we are looking for<ul><li>5+ years of experience in IT Operations, Service Desk Management, or IT Service Delivery.</li><li>Bachelor’s or Master’s degree in Computer Science, IT, or a related field.</li><li>Preferred certifications: ITIL Foundation, PMP</li><li>Proven experience in ITSM platforms (ServiceNow, Jira, Zendesk, or similar tools).</li><li>Strong knowledge of ITIL processes (Incident, Problem, and Change Management).</li><li>Familiarity with networking fundamentals, Windows/Linux OS support, endpoint management and Microsoft 365.</li><li>Experience working with vendors, external service providers, and outsourced IT support.</li></ul>Your value<ul><li>Communication | Deliver messages in a clear, compelling, and concise manner, listen actively</li><li>Stakeholder management | Understand stakeholder’s needs, constructively challenge and collaborate effectively with others</li><li>Problem Solving | Be on top and define problems, develop and implement effective solutions</li><li>Analytical thinking | Effectively analyze all related information to quickly bring high end, customer-driven results and optimize processes</li><li>Digital Savviness | Expand digital culture, enhance new technologies and approaches in field of expertise</li><li>Leading others | Empower and develop others – reinforce and influence</li></ul>A place where everyone belongs&nbsp;&nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions&nbsp;&nbsp;We Give Our Best to Make a Difference in People’s Lives&nbsp;&nbsp;&nbsp;&nbsp;#EdoToKaloEinaiGiaOlous #proudABers&nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

IT Operations Manager

<h2>Job Purpose</h2>As a Store Auditor, you will play a crucial role in ensuring the compliance of our retail stores with established policies, procedures, and operational standards. You will be responsible for conducting regular audits, analyzing data, and providing valuable insights to improve store efficiency and performance.<h2>What you will focus on</h2><ul><li>Conduct audit testing of store business processes, store, Ecommerce and DC risks and controls in compliance with the Standards for the Professional Practice of Internal Auditing</li><li>Interact with the related stakeholders on the different store / DC audit results</li><li>Document and communicate store compliance to policies, regulations, procedures, and good business practices audit work and ascertains whether significant risks have been adequately and effectively mitigated</li><li>Regularly interact and communicate with Operation management in presenting audit results</li><li>Perform regular and ad-hoc analyses and reports on audited topics</li><li>Effectively communicate with the Store Audit Team Lead in face-to-face meetings and through well-written reports of fact- based conclusions and recommendations to address process inefficiencies, control deficiencies, or to better manage risks and improve operational effectiveness</li><li>Assist the Store Audit Team Lead with the development of department guidelines, store audit programs in an advisory capacity to continuously improve the departmental methodology.</li><li>Be a subject matter expert in one of the core audit areas, sharing knowledge and expertise with the store audit community. Communicate accordingly with related (senior) management for improvement areas in terms of risk management and implementation of controls.</li><li>Travel expectation: the position is itinerant and requires frequent travel within Greece</li></ul><h2>What you have</h2><ul><li>Bachelor’s degree or equivalent experience in the stores or operational audits. Expertise in retail grocery-oriented business processes</li><li>3 to 4 years minimum in a Retail Operations function (Store Management, Retail Support or Quality)</li><li>Fluency in English language, both written &amp; spoken</li><li>Excellent knowledge of MS Office. Knowledge around Data analytics or interpreting data is considered as a plus</li></ul>&nbsp;<h2>What you bring</h2><ul><li>Effective project management skills</li><li>Analytical skills, process minded, logical insights and ability to think critically understand root causes of the reported issues</li><li>Excellent planning and time management skills</li><li>Strong communication and interpersonal skills with the ability to deal effectively with conflict and influence change</li><li>Ability to work independently and collaboratively with store teams</li></ul>&nbsp;&nbsp;We care for you<ul><li>Hybrid way of Working</li><li>Free lunch break in our restaurant</li><li>Free parking</li><li>Lifelong learning and development</li><li>Wellbeing Program</li></ul><h2>A place where everyone belongs</h2>We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.&nbsp;Certified by Diversity Charter Greece and SHARE Equality Label

Store Auditor

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