Κέντρο Εξυπηρέτησης / Call Center

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<h2></h2>Στην&nbsp;Κωτσόβολος&nbsp;πιστεύουμε σε όλα όσα έχεις να προσφέρεις!&nbsp;Έλα να γίνουμε μαζί πολλά περισσότερα! #beMORE&nbsp;&nbsp;📈&nbsp;Τα νούμερά μας&nbsp;3.000+ άνθρωποι | 90+ καταστήματα | 3 logistics centers | 1 τηλεφωνικό κέντρο | 2 σύγχρονα εκπαιδευτικά κέντρα | 6 ακαδημίες | 53.000+ ώρες εκπαίδευσης τον χρόνο&nbsp;&nbsp;🎯Ο στόχος μας&nbsp;&nbsp;Να σχεδιάζουμε το αύριο, να εξελισσόμαστε και να καινοτομούμε, εξασφαλίζοντας σε όλους μας μια καλύτερη ζωή.&nbsp;&nbsp;💼&nbsp;Πως θα είναι η καθημερινότητά σου &nbsp;Προσφέρεις καθημερινά την καλύτερη δυνατή εμπειρία στον πελάτη! Διαχειρίζεσαι τις ανάγκες των πελατών που προκύπτουν από όλα τα κανάλια πωλήσεων, παρέχοντας ολοκληρωμένες λύσεις και υπηρεσίες. Ως μέλος της ομάδας, φροντίζεις για την έγκαιρη και αποτελεσματική καθοδήγηση των πελατών, συμβάλλοντας στην επίτευξη των στόχων του τηλεφωνικού κέντρου.&nbsp;&nbsp;🚀&nbsp;Έλα στην ομάδα μας, εάν έχεις&nbsp;&nbsp;<ul><li>Ταλέντο στην επικοινωνία &nbsp;</li><li>Πάθος για την τεχνολογία&nbsp;</li><li>Διάθεση για συνεργασία&nbsp;</li><li>Ευχέρεια στην αγγλική γλώσσα &nbsp;</li><li>Άνεση στη χρήση Η/Υ&nbsp;</li><li>Ευελιξία εργασίας σε βάρδιες&nbsp;</li></ul>&nbsp;&nbsp;💎Εδώ θα βρεις&nbsp;<ul><li>Συνεχή εκπαίδευση σε νέες τεχνολογίες&nbsp;</li><li>Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης&nbsp;</li><li>Δυναμικό σχήμα bonus βάσει επίτευξης στόχων &nbsp;</li><li>Ομαδική ασφάλιση &nbsp;</li><li>Εκπτώσεις στα προϊόντα της εταιρείας μας&nbsp;</li><li>Δράσεις wellbeing&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos&nbsp;και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία!&nbsp;

Customer Care Representative

H Kinsen Hellas βρίσκεται σε συνεχή ανάπτυξη των δραστηριοτήτων της. Αυτή την περίοδο, αναζητούμε υποψήφιο, με ζήλο και διάθεση για εξέλιξη που επιθυμεί να γίνει μέρος της ομάδας του&nbsp;Rent&nbsp;a&nbsp;Car&nbsp;αναλαμβάνοντας τα καθήκοντα του&nbsp;Rental&nbsp;Agent.&nbsp;Μια μέρα στη δουλειάΟι κύριες αρμοδιότητες σου θα είναι:<ul><li>Υποδοχή και εξυπηρέτηση πελατών</li><li>Προετοιμασία ενοικιαστηρίου συμβολαίου και συλλογή των απαραίτητων εγγράφων</li><li>Υλοποίηση της διαδικασίας επιστροφής των οχημάτων</li><li>Προσέλκυση νέου πελατολογείου&nbsp;</li><li>Διαχείριση τυχόν παραπόνων ή προβλημάτων&nbsp;των πελατών.</li><li>Διαχείριση ταμείου</li></ul>&nbsp;Είσαι αυτό που ψάχνουμε;Θα είναι ο τέλειος συνδυασμός αν έχεις:<ul><li>Προϋπηρεσία&nbsp;σε αντίστοιχη θέση&nbsp;θα θεωρείται προσόν</li><li>Πελατοκεντρική αντίληψη</li><li>Άριστες&nbsp;οργανωτικές, επικοινωνιακές&nbsp;και διαπροσωπικές δεξιότητες</li><li>Γνώση Η/Υ</li><li>Γνώση της αγγλικής γλώσσας</li><li>Άδεια&nbsp;οδήγησης Ι.Χ.</li></ul>&nbsp;Τι σου προσφέρουμε εμείςΠέρα από το συνεχές εξελισσόμενο εργασιακό περιβάλλον, προσφέρουμε:💸Ανταγωνιστικό πακέτο αποδοχών και πρόγραμμα μπόνους βάσει απόδοσης.👩‍⚕️ Ομαδικό πρόγραμμα ασφάλειας ζωής &amp; υγείας για εσάς και την οικογένειά σας.⭐ Συνεχής εκπαίδευση, επαγγελματική εξέλιξη, ευκαιρίες κινητικότητας μέσα στον οργανισμό, συμμετοχή σε συνέδρια, απεριόριστη πρόσβαση σε online εκπαιδευτικό υλικό.🌱 Πρόγραμμα bonus σύστασης εργαζομένων ή προϊόντων και υπηρεσιών του ομίλου, τακτικές δραστηριότητες ευεξίας, ESG και εθελοντισμού.🎉Οικονομική υποστήριξη των εργαζομένων σε σημαντικές στιγμές τους όπως οι σπουδές, ο γάμος και ο ερχομός ενός νέου μέλους στην οικογένεια.🏃‍♀️ Ποικίλες εταιρικές δραστηριότητες και προνόμια για εσάς και την οικογένειά σας.&nbsp;&nbsp;Ένα εργασιακό περιβάλλον χωρίς διακρίσειςΣτην Kinsen Hellas, δεσμευόμαστε να αγκαλιάζουμε τη διαφορετικότητα, να ενδυναμώνουμε τη μοναδικότητα και να αποτρέπουμε τις διακρίσεις. Είμαστε υπερήφανοι που η&nbsp;Kinsen Hellas εκπροσωπείται από ανθρώπους με διαφορετικό υπόβαθρο και προσανατολισμό, εξασφαλίζοντας ίσες ευκαιρίες, μεταχείριση και προσοχή σε όλους τους υποψηφίους. Δεσμευόμαστε να παρέχουμε ίση απασχόληση και μεταχείριση γιατί η ομάδα μας δεν κοιτάζει Φύλο, Ηλικία, Φυλή/Χρώμα, Αναπηρία/Χρόνια πάθηση, Εθνότητα/Καταγωγή, Σεξουαλικό προσανατολισμό, Θρησκεία. Προσφέρουμε σε όλους τους ανθρώπους μας, ίσες ευκαιρίες για να εξελιχθούν, για να πάρουν πρωτοβουλίες, να μάθουν περισσότερα, να ξεπεράσουν τον εαυτό τους!&nbsp;#WeDriveYourDreams&nbsp;&nbsp;*Παρακαλείστε να σημειώσετε ότι λόγω του μεγάλου όγκου των αιτήσεων που λαμβάνουμε, θα επικοινωνήσουμε μόνο με τους υποψηφίους των οποίων το προφίλ αντιστοιχεί στις απαιτήσεις της θέσης εργασίας που αναφέρονται παραπάνω.&nbsp;Όλες οι αιτήσεις παραμένουν απολύτως εμπιστευτικές.

Europcar Rental Agent in Athens City

Η BFS Group αναζητά call center agents για το τμήμα πωλήσεων για λογαριασμό της Nova. Οι πωλήσεις αφορούν πελάτες που έχουν εκδηλώσει ενδιαφέρον μέσω digital campaigns, Facebook, Google κλπ. Απαραίτητα προσόντα:<ul><li>Ανεπτυγμένη ικανότητα επικοινωνίας &amp; Πελατοκεντρική αντίληψη</li><li>Εμπειρία και ευχέρεια στην τηλεφωνική εξυπηρέτηση</li><li>Άριστη χρήση του προφορικού λόγου</li><li>Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα εργασίας</li><li>Θέληση για μάθηση, αίσθηση υπευθυνότητας και προσανατολισμό στο αποτέλεσμα</li></ul> Προσφέρονται:<ul><li>Υψηλός σταθερός μισθός αναλόγως προσόντων και extra prim παραγωγικότητας με συνολικές αποδοχές έως και 1.200€</li><li>ΤΑ ΥΨΗΛΟΤΕΡΑ BONUS ΤΗΣ ΑΓΟΡΑΣ</li><li>Full time – Μόνιμη ή μερική απασχόληση</li><li>Άμεση πρόσληψη από την εκπαίδευση</li><li>Ασφάλιση και δωρεάν πρόγραμμα υγείας</li><li>Ένταξη στις εταιρικές παροχές &amp; προνόμια</li><li>Συνεχής εκπαίδευση &amp; καθοδήγηση</li><li>Ευκαιρίες επαγγελματικής ανέλιξης</li><li>Συμμετοχή σε διαγωνισμούς για το επόμενο rising star του ομίλου μας</li><li>Εύκολη πρόσβαση (δίπλα ακριβώς στο μετρό Αγ. Δημήτριος)</li></ul>Στην BFS Group, μια από τις κορυφαίες εταιρείες στον χώρο του Customer Experience Management ,έχεις την ευκαιρία να ξεκινήσεις μια νέα επαγγελματική πορεία ως εκπρόσωπος των μεγαλύτερων εταιρειών στην Ελλάδα. Έλα στην ομάδα μας και κάνε τα όνειρά σου πραγματικότητα!!! Γίνε και εσύ μέλος μιας εταιρείας που προάγει ίσες ευκαιρίες για όλους, με σεβασμό στη διαφορετικότητα, ανεξαρτήτως εθνικότητας, ηλικίας, φύλου και θρησκείας.Σας περιμένουμε με χαρά στην Ομάδα μας!&nbsp;

Διαχείριση Αιτημάτων Leads/Digital Campaigns NOVA

Are you a problem solver with a passion for finance? Do you thrive on making meaningful connections with people and helping them navigate financial solutions? Are you interested in a rewarding career working with the world’s most exciting brands in the banking sector?Our Bilingual (French-English) Financial Services Advisors are dedicated to providing exceptional support to customers, ensuring that every interaction is both helpful and memorable. You will handle inquiries related to banking products and services through inbound calls, emails, and chats, assisting customers with professionalism and a deep understanding of financial products.We’re looking for people with drive and ambition—those who want to build a career, not just find a job. Punctuality, performance, and a positive attitude will set you up for success in this role.What Sets You Apart:<ul><li>French/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li><li>Passion for finance and a genuine desire to help customers manage their financial needs.</li></ul>Why You’ll Love Working With Us:<ul><li>Industry-leading benefits like:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Bilingual (French-English) Financial Services Advisor

We’re changing the way people think about customer care, and we need your help!&nbsp;We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;&nbsp;As Team Lead, You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;&nbsp;As Team Lead, You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays</li></ul>

Team Lead (Supervisor)

We are looking for an enthusiastic&nbsp;Quality Evaluator&nbsp;for one of our clients. Join our team of&nbsp;#GameChangers&nbsp;in&nbsp;Athens&nbsp;and bring out your communications skills in&nbsp;Italian. Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in&nbsp;Italian.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy your lunch break at our brand new corporate cafeteria&nbsp;</li></ul> What you’ll be doing:Key responsabilities<ul><li>Monitors, evaluates and / or audits a sampling of outbound calls</li><li>Meet departmental productivity requirements (e.g. number of calls monitored per month) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li><li>Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li><li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li><li>Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li><li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li><li>Contribute to maintaining forms and legends documents</li><li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li></ul>Candidate's profile<ul><li>Associates Degree in related field from a four-year college or university with 3-5 years of experience preferred</li><li>Stong attention to details</li><li>Self-starter, sense of urgency and works well under pressure.</li><li>Demonstrated ability to multi-task and meet timelines o deliverables.</li><li>Proficient in Microsoft Office.</li><li>Strong communication skills, both written and verbal in&nbsp;Italian (minimum C1 level) and English (C2 level)</li></ul>

Quality Evaluator with Italian for B2B Sales project

We are looking for an enthusiastic&nbsp;B2B Sales Senior Team Leader&nbsp;for one of our clients. Join our team of&nbsp;#GameChangers&nbsp;in&nbsp;Athens&nbsp;and bring out your communications skills in&nbsp;Italian. Why join us Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in&nbsp;Italian.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy your lunch break at our brand new corporate cafeteria&nbsp;</li></ul> What you’ll be doing:Key responsabilities<ul><li>Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction</li><li>Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date</li><li>Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities</li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members</li><li>Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories</li><li>Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market&nbsp;</li><li>Be a point of escalation for our clients and respond promptly to any issues</li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed</li><li>Work with client contact on reporting and forecasting</li><li>Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)</li><li>Coordinate team incentives and Sales Performance Incentive Funds</li><li>Partner and build business relationships with all partners to ensure customer expectations are met</li></ul>Candidate's profile<ul><li>3+ years proven work experience in a sales role</li><li>Experience in coordinating a team</li><li>A passion for customer experience and driving team results</li><li>Experience in operations and strategy building</li><li>Excellent Coaching history</li><li>A record of developing and retaining great employees</li><li>Experience maximizing revenue through best practices</li><li>Experience working with Salesforce.com or similar CRM</li><li>Experience finding solutions as a manager</li><li>Change Management skills</li><li>Italian language proficiency required and English fluent</li></ul>

B2B Sales Senior Team Leader with Italian in Athens

Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece&nbsp;and use your sales skills.&nbsp;&nbsp;No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.&nbsp;What you’ll be doing:&nbsp;<ul><li>Contacting potential clients by phone and by email&nbsp;</li><li>Closely managing and reporting on your sales pipeline&nbsp;</li><li>Consult with small-to-medium sized businesses in the market&nbsp;</li><li>Implementing tailored sales strategies to client portfolio&nbsp;</li></ul>Requirements:&nbsp;<ul><li>Work experience in sales&nbsp;</li><li>Fluent in &nbsp;German or Italian or French or Spanish or English or Polish or Norwegian or Swedish &nbsp;language and good command of the English language&nbsp;</li><li>Absolute willingness to compete and win&nbsp;</li><li>Demonstrated ability to create and close business&nbsp;</li><li>Strong customer communication skills&nbsp;</li><li>Team player, ability to collaborate effectively in an international, multicultural environment&nbsp;</li><li>Self-motivated, self-starter attitude&nbsp;</li><li>Problem-detection and solving skills&nbsp;</li></ul>What we offer:&nbsp;<ul><li>Full Relocation Support (including flights, accommodation &amp; transportation)&nbsp;</li><li>Indefinite contract&nbsp;</li><li>Competitive remuneration package (14 Salaries/year)&nbsp;</li><li>20-25% monthly performance bonus&nbsp;</li><li>Daily meal voucher in Up Hellas Mastercard&nbsp;&nbsp;</li><li>Private health insurance + Dental Care&nbsp;</li><li>Opportunities for international Career through our International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant&nbsp;</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;Concentrix&nbsp;Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

B2B Sales Representative

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills in&nbsp;Portuguese.&nbsp;&nbsp;No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.&nbsp;What you’ll be doing:&nbsp;<ul><li>Contacting potential clients by phone and by email&nbsp;</li><li>Closely managing and reporting on your sales pipeline&nbsp;</li><li>Consult with small-to-medium sized businesses in the market&nbsp;</li><li>Implementing tailored sales strategies to client portfolio&nbsp;</li></ul>Requirements:&nbsp;<ul><li>Work experience in sales&nbsp;</li><li>Fluent in&nbsp;Portuguese&nbsp;language&nbsp;&nbsp;</li><li>Absolute willingness to compete and win&nbsp;</li><li>Demonstrated ability to create and close business&nbsp;</li><li>Strong customer communication skills&nbsp;</li><li>Team player, ability to collaborate effectively in an international, multicultural environment&nbsp;</li><li>Self-motivated, self-starter attitude&nbsp;</li><li>Problem-detection and solving skills&nbsp;</li></ul>​What we offer:&nbsp;<ul><li>Indefinite contract&nbsp;</li><li>Competitive remuneration package (14 Salaries/year)&nbsp;</li><li>10% monthly performance bonus&nbsp;</li><li>Daily meal voucher in Up Hellas Mastercard&nbsp;&nbsp;</li><li>Private health insurance + Dental Care&nbsp;</li><li>Opportunities for international Career through our International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant&nbsp;</li><li>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;</li><li>Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;</li></ul>Concentrix&nbsp;Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Portuguese B2B Sales Representative

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in&nbsp;Portuguese.No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.What you’ll be doing:<ul><li>Manage inbound calls, emails, or live chats</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/customer service team targets and call-handling quotas</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li></ul>Requirements:<ul><li>Proven customer support experience or experience as a client service representative</li><li>Fluent in Portuguese</li><li>Good level of English</li><li>Strong focus on customer needs and understanding of how customers can behave</li><li>Strong communication, problem-solving, and active listening skills</li><li>Strong written skills</li><li>Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment</li><li>Sense of ownership and pride in your performance and its impact on the company’s success</li></ul>What we offer:<ul><li>Full Relocation Support (including flights, accommodation &amp; transportation)</li><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>10% monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through the International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix&nbsp;Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Portuguese Customer Support Representative

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