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Internship

FullTime

Hybrid

As a Technical Support Intern, you will assist with help desk calls, scheduling, and Jira tickets. You will support the maintenance of hardware, software, and other systems, ensuring IT standards are upheld for both user and technical documentation. You will also provide 1st level technical support and troubleshooting, assist in testing new functionalities, and direct unresolved issues to the next level of support personnel.The role reports to the Team Lead of Technical Support and the Head of the Applications &amp; Users Support Department.Key Accountabilities<ul><li>Install, configure, operate, and support servers and applications (maintenance, upgrades, patches) in a Microsoft-based environment.</li><li>Provide 1st level technical support and troubleshooting to resolve issues efficiently.</li><li>Maintain hardware, software, and other systems to ensure optimal performance.</li><li>Handle help desk calls, scheduling, and manage Jira tickets to streamline operations.</li><li>Install and configure software and functions according to specifications.</li><li>Organize and schedule upgrades and maintenance to minimize disruptions.</li><li>Ensure IT standards are upheld for both user and technical documentation.</li><li>Escalate unresolved issues to the next level of support personnel.</li><li>Offer basic end-user support to prevent delays in customer service.</li><li>Test new functionalities to ensure they meet requirements.</li><li>Report customer feedback and potential product requests to improve services.</li></ul>Knowledge and experience<ul><li>Undergraduate student or recent graduate&nbsp;in Computer Science, Informatics, or another relevant field.</li><li>Good technical skills and aptitude to learn advanced technologies.</li><li>Analytical and problem-solving skills.</li><li>Strong written and verbal communication skills in Greek and English.</li><li>Positive attitude, highly motivated, proactive, and a team player.</li></ul>Skills &amp; Competences<ul><li>Willingness to take on responsibility and deliver high-quality work on time.</li><li>Proactive and constructive in collaborating with team members.</li><li>Good writing and communication skills in both Greek and English.</li></ul>What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. We offer a comprehensive range of benefits designed to support our employees and their families, including:<ul><li>Hybrid working model.</li><li>Subsidized meals in company restaurant.</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities.</li></ul>

Technical Support Intern

We are looking for a&nbsp;DevOps engineer&nbsp;to join our talented IT team and contribute to building the GitOps capabilities for provisioning and deploying in-house developed applications. He/she will work closely with the Developers’ and System Engineers’ teams and use their feedback to innovate, automate, drive process and service improvements on the available systems.Key Accountabilities<ul><li>Build and Maintain Infrastructure: Design, implement, and maintain scalable cloud infrastructure and automation tools in close collaboration with Technology Operations &amp; Cloud Infrastructure Division.</li><li>Manage CI/CD Pipelines: Develop, expand, and optimize continuous integration and continuous delivery systems.</li><li>Enhance Reliability: Implement proactive alerts and troubleshoot infrastructure/software integration issues to maximize reliability, uptime, and performance.</li><li>Maintain Security and Compliance: Assist in maintaining infrastructure security, managing permissions, and ensuring compliance with best practices and industry standards.</li><li>Collaborate Closely: Partner with software engineers and product managers to support infrastructure needs, and system improvements.</li></ul>Knowledge and experience<ul><li>BSc degree in Computer Science or Information Technology or other science degree.</li><li>At least 3 years of professional experience in similar roles.</li><li>Experience in VMWare vCenter, Docker, Kubernetes, and Terraform.</li><li>Good knowledge of source code management tools (Git, SVN, etc.).</li><li>Scripting skills in more than one of the following languages: Bash, Ruby, Groovy, Python, PHP, Perl.</li><li>Hands-on experience building and maintaining CI/CD pipelines using tools such as Jenkins, GitLab Runners or similar</li></ul>It will be considered a plus if you have experience&nbsp;:&nbsp;<ul><li>in systems engineering/administration.</li><li>in using Configuration Management or Deployment tools (Ansible, Chef, Puppet, Helm).</li><li>with cloud services management (GCP, Azure, AWS).</li></ul>Skills &amp; Competences<ul><li>Excellent problem-solving skills to develop quick and effective solutions for complex issues.</li><li>Eager to learn new things and to share his/her own ideas.</li><li>Fluent in both Greek and English.</li><li>Fulfilled military obligations (for men).</li></ul>What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. We offer a comprehensive range of benefits designed to support our employees and their families, including:<ul><li>Hybrid working model.</li><li>Competitive base salary.</li><li>Annual bonus based on company and individual performance.</li><li>Retirement savings plan (TEA), according to company policy.</li><li>Private health &amp; life insurance with free inclusion of family members.</li><li>Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.).</li><li>Subsidized meals in company restaurant.</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities.</li><li>24/7 employee assistance program.</li><li>Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).</li></ul>

Devops Engineer

Job Ads Ελλάδα, Athens-exchange-group

technical support intern

Athens Exchange Group

devops engineer

Athens Exchange Group