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As a IT Support Specialist you will be joining of IT Governance Division of Alpha Bank S.A. and you will be responsible for effectively managing customer expectations, serving as a communication channel between customers and IT organization, and whenever is possible, providing a first-contact resolution. To ensure success as a Service Desk agent, you should have good knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. What you will be doing&nbsp;• Provide First level support to users, over the phone or email, on Hardware, Software and Network connectivity issues.• Troubleshoot and resolve issues remotely using diagnostic techniques and targeted questioning.• Monitor issues from start to resolution.• Provide orientation and guidance to users on how to operate new software and computer equipment.• Determine the best solution based on the issue and details provided by customers.• Escalate if needed unresolved problems to next level&nbsp;support.• Willingness and ability to learn new technologies.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Technology, Computer Science or in a related discipline or diploma from an Institute of Vocational Training – IVT with a 3-5 years relevant experience as Service Desk agent.&nbsp;• Base OS knowledge (Windows).• High Level communication skills along with the ability to communicate technical information clearly and concisely to senior level technical staff, engineers or vendors during troubleshooting or escalations.• Relevant Microsoft, Hardware related, ECDEL or Azure certifications will be appreciated.&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>&nbsp;A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

IT Support Specialist

As a Functional Analysis Specialist you will be joining the Special Lending Instruments Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translate business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperate effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjust and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Create detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Execute functional testing and analyzes data to assess performance to specifications.</li><li>Supervise functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stay up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Perform basic troubleshooting activities using available tools.</li></ul> What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of four (4) years professional experience in positions familiar (i.e. Special Lending Instruments, validation frameworks or testing methodologies).&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen</li><li>Proactiveness along with attention to detail.&nbsp;</li><li>Always strive for excellence.&nbsp;</li><li>Growth mindset.</li><li>Teamwork spirit.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Functional Analysis Specialist

As a Project Manager will be joining the IT Portfolio &amp; Project Management Domain of IT Governance Business Area of Alpha Bank S.A. and you will be responsible for supporting corporate teams on agile methodology and overseeing their operation to ensure their effectiveness. What you will be doing •&nbsp;&nbsp;&nbsp;Provide end-to-end Project Management for business initiatives driven to IT Projects.•&nbsp;&nbsp;&nbsp;Coordinate requirements collection, analysis and documentation.•&nbsp;&nbsp;&nbsp;Manage project risks with necessary mitigation, escalation and backup plans. What you need to have •&nbsp;&nbsp;&nbsp;Α Bachelor’s Degree in Computer Science, Information Systems Management Engineering, or any other related discipline.•&nbsp;&nbsp;&nbsp;At least 2 and up to 4 years of experience in Project Management.•&nbsp;&nbsp;&nbsp;Excellent interpersonal skills; building, maintaining and developing relationships of trust with colleagues and vendors.•&nbsp;&nbsp;&nbsp;Strong organizational skills and ability to handle multiple projects in parallel.•&nbsp;&nbsp;&nbsp;Ability to work effectively under pressure and meet strict deadlines.•&nbsp;&nbsp;&nbsp;Team player spirit, with results-oriented attitude.•&nbsp;&nbsp;&nbsp;Project Management certification (PMI, PRINCE, Agile) .&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Project Manager

As a Business Data Architecture Specialist will be placed in the Data Governance and Quality Business Area and you will be responsible for recommending, designing, and optimizing the Bank's data architecture processes. This role involves collaborating with various stakeholders to ensure efficient data modeling, data management platforms, and data governance.&nbsp; What you will be doing&nbsp;• Provide recommendations for the Bank's data architecture processes, including Information Architecture deliverables and artifacts.• Collaborate with business stakeholders to design and document data modeling optimizations within the existing data architecture processes.• Develop policies, rules, and standards to determine how data is collected, stored, integrated, and used through data systems.• Support the Business Stewards for documenting properly the critical data elements/ reports, following the DGF&nbsp;• Collaborate with Technical Stewards regarding Data Lineage documentation• Compile and maintains the list of key data elements/ reports, as determined by business data owners in each data domain.• Collaborate closely with Business Analysts to understand data requirements and define the best ways to deliver business value effectively.• Participate in projects that introduce new information and ensure alignment with data architecture.• Ensure data integrity by performing data integrity gap analysis.• Resolve data integrity gaps by working with business owners and ITOM.• Take responsibility for the creation and maintenance of the Data Glossary of Terms/ Reports in collaboration with other Business and IT roles.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Computer Science, Applied Mathematics, Applied Statistics or relevant fields• A Master’s degree in Business Intelligence or Data Management (preferred)&nbsp;• At least five (5) years of working experience in the field of data and analytics, including experience with systems architecture methodologies (preferable in the Banking Sector)• Experience on Database Querying and Database Management• Teamwork spirit and ability to cooperate effectively. &nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Data Governance Architecture Specialist

As a CRM Campaign Analysis Associate you will be responsible for assisting omni-channel Customer Lifecycle Management campaigns, supporting the delivery of personalized and dynamic customer-centric messages through various CRM channels. What you will be doing •&nbsp;&nbsp;Assist in the initial analysis for campaigns data per channel examining customer behavior, campaign performance, and CRM metrics.•&nbsp;&nbsp;Participate in trends and patterns identification from CRM campaigns responses to contribute insights•&nbsp;&nbsp;Assist in campaigns optimization by utilizing data analysis findings to suggest improvements to campaign strategies, messaging, and targeting•&nbsp;&nbsp;Support the development and implementation&nbsp;of comprehensive omni-channel Customer Lifecycle Management campaigns, ensuring personalized communication plans through CRM channels.•&nbsp;&nbsp;Assist in the implementation and monitoring of the CRM softwares/ systems that helps on improving the efficiency of customer management processes.•&nbsp;&nbsp;Contribute to the accuracy and cleanliness of CRM data by identifying and rectifying data quality issues.•&nbsp;&nbsp;Support the development of reports and dashboards that showcase key performance indicators (KPIs) and campaign effectiveness.•&nbsp;&nbsp;Keep abreast on industry local and global market trends and best practices to ensure that the new tool capabilities and base management initiatives are implemented in the Bank’s projects.&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;Bachelor’s degree in Mathematics, Statistics, Computer Science, or related fields.•&nbsp;&nbsp;Master’s degree in a relevant field of study (preferred).•&nbsp;&nbsp;At least one (1) year of experience in CRM Campaign Analysis.•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

CRM Campaign Analysis Associate (Fixed Term)

As&nbsp;Internal Auditor | IT / Data Analytics&nbsp;you will be part of the&nbsp;Information Technology, Digital Banking and Data Analytics audit team&nbsp;and will engage frequently with ΙΤ, Cyber Security, Digital Banking, Data Governance business and functional units across the Group, both locally and internationally, while providing valuable insights and challenging the effectiveness of respective ICT and operational risk management processes.&nbsp;You should have both solid ICT technical and Data Processing background and internal audit experience. &nbsp;What you will be doing&nbsp;<ul><li>Assess the effectiveness and efficiency of the IT processes followed at Group level.</li><li>Evaluate the design and operational effectiveness of information systems and applications.</li><li>Contribute to the development and application of the internal audit functions’ data analytics capability.</li><li>Review, evaluate and test application controls.</li><li>Complete audit working papers by documenting audit tests and findings.</li><li>Provide recommendations on identified issues.</li><li>Keep abreast of the new audit developments and apply international practices and standards (IIA, ISACA - CoBIT, ITIL etc.).</li></ul> &nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree preferably in Information Technology, Computer Science or in another quantitative field of study (e.g. Engineering, Mathematics or any other related discipline).</li><li>A professional qualification (e.g., CIA, CISA, ACCA, FRM, CFA or equivalent) will be considered an asset.</li><li>Four (4) to seven (7) years of professional experience in at least one of the following fields: Network/System/Database/Development/Application Administration; IT Security; Data Processing and Data Visualization Technologies; ICT Audit</li><li>Knowledge of banking environment will be considered a plus.</li><li>Excellent command of the English language (both written and spoken).</li><li>Outstanding communication, report writing and presentation skills.</li><li>Strong analytical and critical thinking skills.</li><li>A proactive mindset.</li><li>A demonstrated ability to quickly understand complex processes and contribute effectively to team and organizational objectives.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Internal Auditor | IT / Data Analytics

The Functional Analysis Specialist will be joining the Deposits Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translates business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperates effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjusts and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Creates detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Executes functional testing and analyzes data to assess performance to specifications.</li><li>Supervises functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stays up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Performs basic troubleshooting activities using available tools.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of 4 years professional experience in positions linked with Deposits&nbsp;and services and/or analysis and design of digital systems or validation process, validation frameworks or testing methodologies.&nbsp;</li><li>Ability to deliver under tight and demanding deadlines.&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen, understanding of the existing technology environment, with solid analytical thinking and problem-solving skills, organizational and proactive skills along with attention to detail.&nbsp;</li><li>Ability to deliver high-quality results on-time, in scope and within budget and always strive for excellence.&nbsp;</li><li>Strong multi-tasking and time-management skills.&nbsp;</li><li>Self-motivated, flexibility and adaptability, with a results-oriented spirit and a “hands-on” mentality, accountability, and resourcefulness&nbsp;</li><li>Continuous improvement mindset and good change management skills.</li><li>Teamwork spirit &amp; ability to communicate and collaborate efficiently with internal and external stakeholders from all the hierarchical levels and functions.</li></ul> &nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence. Apply now&nbsp;

As a Mobile Application Developer will be placed in the IT Digital Services and Data Analytics Division of Alpha Bank as a member of the Digital Platforms Domain application development team and you will be responsible for designing, building, and maintaining the next generation of iOS applications.&nbsp; What you will be doing •&nbsp;&nbsp;&nbsp;Driving the latest development practices as a core member of an agile team.•&nbsp;&nbsp;&nbsp;Writing quality code and unit tests as well as working with API specs and automation.•&nbsp;&nbsp;&nbsp;Providing additional development capacity to development teams, where required, including the hands-on development and the configuration of application changes.•&nbsp;&nbsp;&nbsp;Providing coaching and mentoring to junior resources.•&nbsp;&nbsp;&nbsp;Designing and building mobile applications for the Apple iOS platform.•&nbsp;&nbsp;&nbsp;Collaborating with the design team to define the applications’ features.•&nbsp;&nbsp;&nbsp;Identifying potential problems and resolving application bottlenecks.•&nbsp;&nbsp;&nbsp;Fixing application bugs before the final release.•&nbsp;&nbsp;&nbsp;Publishing applications on App Store.•&nbsp;&nbsp;&nbsp;Collaborating with other teams using the Azure DevOps platform and managing the code on Git. What you need to have •&nbsp;&nbsp;&nbsp;A Bachelor’s degree in Computer Science or in a related field of study.•&nbsp;&nbsp;&nbsp;Two (2) to four (4) years of relevant experience working as an iOS&nbsp;Developer.•&nbsp;&nbsp;&nbsp;Proven experience as an app developer.•&nbsp;&nbsp;&nbsp;Proficiency in Swift, SwiftUI, Combine, UIKit, Objective-C, Unit Tests and 3rd-party libraries (Alamofire).•&nbsp;&nbsp;&nbsp;Experience with iOS Frameworks, such as Core Data, Realm and Core Animation, and ability to use the Xcode with ease.•&nbsp;&nbsp;&nbsp;Knowledge of MVVM, SOLID and design patterns.•&nbsp;&nbsp;&nbsp;Knowledge of Apple’s design principles and application interface guidelines.•&nbsp;&nbsp;&nbsp;Familiarity with push notifications, APIs and app monitoring.•&nbsp;&nbsp;&nbsp;Experience in collaborating with designers to create intuitive and accessible interfaces that meet business needs.•&nbsp;&nbsp;&nbsp;Know-how in best practices relating to mobile applications and security&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

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