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As a Non-financial risks specialist you will play an active role in the implementation of the Group's non-financial risk management framework in cooperation with the relevant Business Areas, with a focus on the management of events and third-party legal claims against the Bank and Group companies.What you will be doing&nbsp;<ul><li>Communicate with the involved Business Areas regarding the management of third-party legal claims against the Bank and Group companies.</li><li>Record the non-financial risk events and third-party legal claims against the Bank and Group companies in the Non-Financial Risk Management System (RSA Archer).</li><li>Support the 1st LoD in capturing, analyzing, and reporting operational risk events, ensuring lessons learned are integrated into controls.</li><li>Support business units in investigating incidents, identifying root causes, and implementing corrective actions.</li><li>Support in the definition, introduction, and update of KRIs to ensure early identification and monitoring of legal risk.</li><li>Participate in the quarterly third-party legal claims provisioning process. Specifically:</li></ul>(a) Make the relevant data entries of changes to lawsuit provisions in the internal non-financial risk event database.(b) Participate in the reconciliation process of the amounts of lawsuit provisions between the internal non-financial risk event database and accounting books.(c) Perform a series of logical completeness and content accuracy checks (Data Quality checks) of the claims files sent by the competent Business Areas.What you need to have&nbsp;<ul><li>A Bachelor’s or master’s degree in finance, Risk Management, Economics, or related field.</li></ul><ul><li>A Master's degree is considered a plus.</li></ul><ul><li>Minimum of 3 years of working experience in relevant roles.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Microsoft Officer tools usage (Word, Excel, Powerpoint).</li><li>Proficient in English, both written and verbal.</li><li>Ability to work independently and collaboratively within a team.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Operational Risk Specialist

As Customer Service Officer you will play a crucial role in delivering exceptional service to our Bank's Wholesale Banking Customers, ensuring seamless and efficient operations at the Corporate Service Center which serves exclusively Large Corporate BusinessesWhat you will be doing • &nbsp; &nbsp; Take the lead in delivering exceptional service to Wholesale Banking Customers during daily transactions, ensuring an outstanding Customer Experience. • &nbsp; &nbsp; Participate in the execution of daily transactions and Branch Activities to our Wholesale Banking Customers • &nbsp; &nbsp; Ensure compliance with internal policies, procedures, and the applicable regulatory framework • &nbsp; &nbsp; Create reports on the overall Customer satisfaction and submit them to the Corporate Service Center management. • &nbsp; &nbsp; Support document management and filing needs. • &nbsp; &nbsp; Deal with various administration and control tasks.&nbsp;&nbsp;What you need to have&nbsp;• &nbsp; &nbsp; A Bachelor’s degree in Finance, Accounting, Economics, Engineering, or related field • &nbsp; &nbsp; A minimum of four (4) years of experience in a Customer Service role especially for Businesses or Wholesale Banking Segments (Transactions and Branch Activities) • &nbsp; &nbsp; Bank of Greece A1 Investment Certification • &nbsp; &nbsp; Certificate of Professional Knowledge of Insurance-based Investment Products (Bancassurance BA) • &nbsp; &nbsp; Results and Quality Orientation • &nbsp; &nbsp; Attention to detail.&nbsp; • &nbsp; &nbsp; A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp; Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp; Excellent command of the English and Greek languages (written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Customer Service Officer - CSO

As a Senior Specialist in Sanctions Compliance, you will play a key role in ensuring Alpha Bank’s full adherence to the sanctions regulatory framework. You will oversee the monitoring, assessment, and escalation of transactions subject to restrictive measures, provide expert guidance to business units, and contribute to the continuous enhancement of the Bank’s compliance framework. Your advanced knowledge of sanctions regulations and strong analytical skills will support the Bank in managing regulatory risks and safeguarding its reputation.&nbsp;What you will be doing&nbsp;<ul><li>Monitor developments in the international and domestic sanctions regulatory environment and ensure timely updates to the Bank’s sanctions framework</li><li>Oversee the review and resolution of daily alerts generated by automated systems for transactions subject to restrictive measures, ensuring accurate and timely handling</li><li>Provide expert advice and support to business units on sanctions-related matters, including high-risk clients, entities, and jurisdictions</li><li>Perform detailed investigations on complex transactions with potential sanctions or AML/CTF implications and ensure proper escalation where required</li><li>Review and enhance sanctions-related controls, procedures, and methodologies to ensure effective risk mitigation and compliance with regulatory expectations</li><li>Prepare and submit periodic and ad hoc reports on sanctions compliance to management and regulatory authorities</li><li>Collaborate with internal stakeholders to ensure seamless integration of sanctions compliance requirements into the Bank’s operations and business processes</li><li>Contribute to the design and delivery of training programs to raise awareness on sanctions compliance across the organization</li><li>Support audits and inspections by providing accurate documentation, clarifications, and recommendations for improvement</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Economics, Finance, Business Administration, or a related field</li><li>A Master’s degree in a relevant discipline (preferred)</li><li>At least five (5) years of professional experience in AML, Sanctions, or a Compliance-related function within the financial services sector</li><li>Strong knowledge of the Sanctions and AML/CTF regulatory framework, both local and international</li><li>Proficiency in transaction monitoring systems, sanctions screening tools, and regulatory reporting processes</li><li>Experience in drafting, reviewing, and enhancing compliance policies and procedures within a financial institution</li><li>Excellent analytical, investigative, and problem-solving skills with the ability to interpret complex data and regulatory requirements</li><li>Strong attention to detail, prioritization, and ability to work under tight deadlines in a fast-paced environment</li><li>Effective communication and interpersonal skills with the ability to influence stakeholders and provide expert guidance</li><li>High level of integrity, accountability, and professional judgment</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

AML Senior Specialist

As a Payroll Associate in the Human Resources Operations Division, you are responsible for supporting the accurate and timely execution of the Bank’s payroll processes in compliance with company policies and regulatory requirements. You ensure payroll data integrity, handle employee queries, and contribute to the smooth delivery of payroll operations across Alpha Bank and its subsidiaries.&nbsp;What you will be doing&nbsp;<ul><li>Handle the end-to-end payroll cycle, including data collection, validation of inputs, error resolution, reporting, and issuance of pay slips</li><li>Maintain accurate and up-to-date payroll records in the system (Atomo Plus)</li><li>Respond to employee payroll queries and provide clear, timely resolutions</li><li>Prepare and submit payroll-related obligations, including payroll tax and Detailed Periodic Declarations</li><li>Participate in the preparation of payroll budget reports and provide supporting data</li><li>Ensure compliance with Greek employment law, payroll tax obligations, and internal payroll policies and controls</li><li>Support audits and internal reviews by providing accurate payroll documentation and clarifications</li><li>Collaborate with other HR teams to ensure seamless payroll operations and cross-functional support</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Accounting, Human Resources, or a related field</li><li>A Master’s degree in a related discipline (preferred)</li><li>A minimum of three (3) years of professional experience in payroll, accounting, or HR operations</li><li>Strong knowledge of employment legislation, payroll tax obligations, and payroll processes</li><li>Proficiency in payroll systems (experience with Atomo Plus will be considered an asset)</li><li>Advanced proficiency in Microsoft Office, especially Excel, with strong numerical literacy</li><li>Excellent organizational, analytical, and problem-solving skills with strong attention to detail</li><li>Ability to maintain confidentiality and demonstrate integrity in handling sensitive employee information</li><li>Strong communication skills in both Greek and English (oral and written)</li><li>Commitment to continuous learning and professional development</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Payroll Associate

As a Credit Intelligence Specialist&nbsp;you will join the Credit Control Business area and you will be responsible for the business administration of the Bank’s Credit Assessment platforms, ensuring correct and efficient implementation of Credit risk models, measurement and assessment methods, systems’ end-user experience and ease of use and continuous operational support and training.&nbsp;You should possess critical thinking and complex problem-solving skills with attention to detail. Additionally, you should be self-motivated and able to perform in a fast-paced environment delivering high-quality results within tight deadlines.&nbsp;What you will be doing&nbsp;<ul><li>Collaborate with IT specialists to design the Bank’s Credit Assessment platforms and ensure effective data management for operational purposes.</li><li>Work with different business areas to specify the integration of credit risk models and assessment methods, ensuring correct operation and alignment with the Bank's goals.</li><li>Perform analytics tasks using tools such as SAS, and Qlik. This may involve data analysis, model development, and data visualization.</li><li>Monitor system usage and health by utilizing key performance indicators (KPIs) to ensure data completeness and integrity for systems under your responsibility.</li><li>Participate in the planning and processing of dataset exports on a scheduled or ad hoc basis to support business functions, including supervisory, audit, and operational needs.</li><li>Control systems and processes that are developed or configured by various business areas within the Bank.</li><li>Participate in the business design of datasets in both standardized and ad hoc analytical forms, which are used to develop and validate credit risk models, measurement, and assessment methods.</li><li>Plan and execute User Acceptance Tests (UATs) with a focus on data quality and functionality.</li><li>Generate relevant reports for various stakeholders, including the Bank's committees, business areas, and Group companies.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Statistics, Informatics, Mathematics, Actuarial Science, Finance or in any other related field of study.</li><li>A Master’s degree in Risk analytics and Modelling, Engineering, Mathematics, Operational Research, Information Science is preferred.</li><li>At least three (3) years of work experience in a relevant role in Business, Finance, Banking Credit Risk Management or related area.</li><li>Critical thinking and attention to detail.</li><li>Ability to work under tight deadlines, prioritize and handle multiple assignments.</li><li>Familiar with analytical tools such as SAS, SPSS etc.</li><li>Experience with visualization tools (e.g., Qlik, Power BI)</li><li>Proficiency in the use of MS Office (Word, Excel, PowerPoint).</li><li>Excellent command of the English language (both written and spoken).</li><li>Continuous improvement/lifelong learning mindset.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

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