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Πωλήσεις / Marketing / Εμπόριο Λιανικής

Κέντρο Εξυπηρέτησης / Call Center

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Our team is growing and we are seeking dynamic individuals to join us. As a Reporting Center of Excellence Specialist you will be responsible for the production of accurate and insightful management, regulatory or statistical reports, through efficient data processing techniques with the use of advanced analytical tools and the performance of complex data calculations and algorithmic processes.&nbsp;What you will be doing&nbsp;<ul><li>Prepare and deliver accurate management reports, ensuring adherence to deadlines and metric definitions (Asset Quality, Interest Rates/Spreads, NII, RARoRAC, EVA,&nbsp;etc.).​</li><li>Prepare and submit reports to regulatory authorities (FinRep, BoG Executive Committee Acts, Pillar III,&nbsp;AnaCredit, Stress Test etc.), ensuring compliance with regulatory guidelines and adherence to deadlines.</li><li>Use analytical tools to process, transform and manage large amounts of data while improving overall efficiency through the design and automation of data aggregation and reporting processes to support reporting needs.</li><li>Develop visually appealing and user-friendly reports and dynamic dashboards, utilizing visual analytics tools (e.g. QlikSense), to effectively communicate complex information.</li><li>Participate in the implementation of new reporting requirements, transforming business needs to detailed business specifications and performing User Acceptance Tests, ensuring high quality deliverables.</li><li>Perform in-depth data analysis, interpret complex datasets to identify trends, insights, and areas for improvement.</li><li>Maintain a data lineage dictionary and a uniform list of definitions for the elements included in internal, external and regulatory reports in line with the Basel Committee on Banking Supervision’s (BCBS) 239 standard.</li><li>Contribute to the design and definition of validation rules that ensure data accuracy and implement checks and controls using predefined criteria.</li><li>Stay abreast of industry best practices and emerging technologies in reporting and data analytics.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in Banking, Finance, Computer Science, Data Analytics, Mathematics or other quantitative field of study.</li><li>Master’s degree in Banking, Finance, Data Analytics or other quantitative field of study.</li><li>​At least three (3) years of relevant professional experience, ideally in a banking institution or an audit/consulting/FinTech firm.</li><li>Capability of extracting value and forward-looking insights from data, using a combination of technical skills (e.g. SQL, SAS, SPSS), quantitative know-how and business acumen.</li><li>Good knowledge of visual analytics suites (e.g. QlikView, Power BI).</li><li>Proficient use of the MS Office suite (especially Excel and PowerPoint).</li><li>Excellent attention to detail and a commitment to producing high-quality results.</li><li>Excellent command of the English language (both written and spoken).</li><li>Strong analytical skills with the ability to interpret and present data effectively.</li><li>Project managements skills are considered a plus.</li><li>Familiarity with Accounting, Finance and Risk Management concepts and terminology will be highly appreciated.</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.&nbsp;

Reporting Center of Excellence Specialist

As a&nbsp;Customer Service Officer&nbsp;you will play a vital role in delivering exceptional service to our Bank's Wholesale Banking Customers, ensuring seamless and efficient operations at our new Corporate Service Centers in the Attica region.&nbsp;What you will be doing:<ul><li>Take the lead in delivering exceptional service to Wholesale Banking Customers during daily transactions, ensuring an outstanding Customer Experience.</li><li>Participate in the execution of daily transactions and Branch Activities to our Wholesale Banking Customers</li><li>Ensure compliance with internal policies, procedures, and the applicable regulatory framework.</li><li>Create reports on the overall Customer satisfaction and submit them to the Corporate Service Center management.</li><li>Support document management and filing needs.</li><li>Deal with various administration and control tasks.</li></ul>&nbsp;What you need to have:<ul><li>A Bachelor’s degree in Finance, Accounting, Economics, Engineering, or related field</li><li>A minimum of two (2) years of experience in a Customer Service role especially for Businesses or Wholesale Banking Segments (Transactions and Branch Activities)</li><li>Certificate of Professional Knowledge of Insurance-based Investment Products (Bancassurance BA)</li><li>Results and Quality Orientation</li><li>Customer Service orientation</li><li>Business Savviness</li></ul>What we offer:&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:<ul><li>A friendly and collaborative work environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large Organization with a leading role in the Greek economy and a strong presence in the community.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence. Apply now&nbsp;

Systems Engineer

As a SB Area Senior Specialist you will be responsible for driving the growth of Small Business lending within a specific geographic region. You will be positioned in selected Network Branches within the Small Business Banking Business Area, covering market areas with strong sales growth potential. The jobholder will focus on developing and maintaining relationships with high-value small business owners, assessing customer needs, making appropriate recommendations and facilitating loan applications through the entire lending process. The SB Area Senior Specialist will work closely with internal teams and external partners (i.e. Business Consulting Ecosystem), to ensure efficient and effective loan origination, underwriting and closing processes. You will handle the origination and preparation of the “Large SB” Customers’ loan requests, particularly for complex or high-amount loans.As a SB Area Senior Specialist yoy will work closely with internal and external partners, to ensure efficient and effective loan origination, underwriting and closing processes. You will collaborate with Branch Managers and Branch Business Relationship Managers, to achieve the lending targets of the Business Area.&nbsp; What you will be doing •&nbsp;&nbsp;&nbsp;Foster a collaborative and supportive team culture that promotes knowledge sharing and best practices for developing trusted advisor relationships with key Small Business Customers.•&nbsp;&nbsp;&nbsp;Collect all the necessary information/documentation and draft credit proposals for the Credit Committee, which include analyzing financial statements, conducting sensitivity analysis of the business plan and presenting the structure of the proposed financing.•&nbsp;&nbsp;&nbsp;Monitor the implementation of approved loan applications and taking necessary actions, in collaboration with the Branch Network and the Back Office, to ensure the timely and seamless disbursement of the loan.•&nbsp;&nbsp;&nbsp;Ensure a superior customer experience by addressing the Customers’ financing needs effectively.•&nbsp;&nbsp;&nbsp;Develop a strategic and tactical plan, in collaboration with Branch Managers and Branch Business Relationship Managers, to meet the Business Area’s lending target and monitoring the level of achievement.•&nbsp;&nbsp;&nbsp;Demonstrate commitment to achieving the goals set by the Business Area.•&nbsp;&nbsp;&nbsp;Ensure compliance with internal policies, procedures and the European Banking Authority (EBA) Guidelines.•&nbsp;&nbsp;&nbsp;Stay up to date with emerging business trends and share knowledge of related tools and techniques within the Retail Banking Business Unit.&nbsp;What you need to have •&nbsp;&nbsp;&nbsp;A Bachelor’s degree in Finance, Business Administration, Accounting or in a STEM (Science, Technology, Engineering and Mathematics) field.•&nbsp;&nbsp;&nbsp;A postgraduate degree in a relevant field of study is considered an asset.•&nbsp;&nbsp;&nbsp;At least five (5) years of professional experience as a Business Relationship Manager (BRM/BRM-G) or in Small and Medium-sized Enterprises (SME) financing within areas such as the Branch Network, Business Centers, Corporate Banking, Credit Divisions or the Small Business Banking Business Area.•&nbsp;&nbsp;&nbsp;Thorough understanding of commercial lending, small business operations and financial products.•&nbsp;&nbsp;&nbsp;Confidence coupled with a positive attitude, a team-oriented mindset and the ability to build effective partnerships.•&nbsp;&nbsp;&nbsp;Knowledge of the framework associated with state guarantees, grants and cofinancing schemes.•&nbsp;&nbsp;&nbsp;Excellent communication, presentation, public speaking and networking skills.•&nbsp;&nbsp;&nbsp;Ability to travel for business meetings.&nbsp;What we offer It’s all about our people. At Alpha Bank, you will enjoy: •&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

SB Area Senior Specialist (Dodecanese Islands)

At Alpha Bank we are shaping the future of banking in Greece.&nbsp;Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.&nbsp;•&nbsp;&nbsp;&nbsp;We understand our Customers’ needs and design experiences around them.•&nbsp;&nbsp;&nbsp;We work in partnership and invite diversity of skills and perspectives.•&nbsp;&nbsp;&nbsp;We are forward-thinking and drive continuous improvement.•&nbsp;&nbsp;&nbsp;We make things happen; we execute quickly and focus on what is essential.&nbsp;If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!Join our team&nbsp;#AlphaBank&nbsp;#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose Purpose As a Systems Engineer you will be placed in the Bank’s IT Infrastructure &amp; Operations Division and you will be responsible for administering Exchange Server and Exchange Online. The position will also assist in setting up, configuring, administering, and recovering Windows Systems effectively and efficiently, communicating with team members and business stakeholders, and meeting very strict SLA’s.The ideal candidate will be self-motivated with strong problem solving, analytical and communication skills, and the ability to prioritize, meet deadlines, and work both independently and in a team environment. What you will be doing&nbsp;•&nbsp;&nbsp;&nbsp;Keep the systems up to date regarding to any security, vulnerability, and risk framework of the organization.•&nbsp;&nbsp;&nbsp;Monitor the performance and availability of the systems and perform capacity planning.•&nbsp;&nbsp;&nbsp;Interact with other team members and cross-IT staff on support and project activities•&nbsp;&nbsp;&nbsp;Performing maintenance of the Exchange platform and servers.•&nbsp;&nbsp;&nbsp;Troubleshooting and resolving Exchange issues or malfunctions.&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;&nbsp;A Bachelor’s degree in information technology, Computer Science, or any other relevant technical-oriented field•&nbsp;&nbsp;&nbsp;At least two (2) years of experience as Exchange Administrator (on-prem, Online)•&nbsp;&nbsp;&nbsp;Experience in MS Windows Server operating systems and PowerShell scripting•&nbsp;&nbsp;&nbsp;Relevant experience in Active Directory and Entra Administration.•&nbsp;&nbsp;&nbsp;Microsoft Certification in Microsoft 365 Certified Messaging Administrator Associate•&nbsp;&nbsp;&nbsp;Experience in Power BI reports.What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence

As Business Centre Relationship Manager you will be responsible for enhancing the relationships with Small and Medium-sized Enterprises portfolio, providing top-notch service. The Business Center aims to develop long-term business relationships of mutual trust with Customers and to promote a broad range of financial products and services, with the ultimate goal of strengthening the presence of the Bank in the market.&nbsp; What you will be doing&nbsp;<ul><li>Assist in handling any Customer issues and complaints by providing high-quality services and monitor the financial statement of the Customers of your responsibility.</li><li>Contribute to professional relationships with Customers and check their financial performance by identifying Customers’ potential needs for financial products and services.</li><li>Generate revenue for products - services and increase Customer portfolio, in collaboration with the Business Centre Team.</li><li>Participate in the attraction of deposits and the promotion of financial products, asset management products and other banking services, considering the specific requirements of your Customers and the current market conditions.</li><li>Participate in actions with other Bank Business Areas, the Branch Network and Group Companies in order to provide seamless service to the Business Centre’ s Customers.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Business Administration, Accounting, Finance or Administration or STEM (Science, Technology, Engineering and Mathematics).</li><li>A Master’s Degree in Accounting, Finance or related field</li><li>A minimum of three (3) years of experience in client-facing roles</li><li>Team spirit and positive attitude at work</li><li>Strong Result Orientation</li><li>Customer Relationship Management</li><li>Business and Sales Acumen</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>A competitive salary and benefits.</li></ul> All applications will be acknowledged and treated in utmost confidence.

Business Centre Relationship Manager

The Individual Segment Business Development Specialist will be placed in the Individual Banking Business Area of Alpha Bank and will be responsible for providing business development activities for Individual Banking products and services and to develop innovative value propositions tailored to the unique needs of customers.&nbsp; What you will be doing&nbsp;<ul><li>Participates in the preparation of the Business Plan for the Individual Banking segment.</li><li>Assists in the development of the segment service model based on data analysis, customer behaviors, and needs, and monitors implementation.&nbsp;</li><li>Participates in the design and implementation of promotional and communication campaigns across all channels, in collaboration with the competent Business Areas.</li><li>Prepares the business priorities for Individual Banking customers with the Branch Network and supports sales and customers’ acquisition campaigns.</li><li>Collaborates with HR and Product divisions to determine training needs for roles related to Individual customers</li><li>Partner with cross-functional teams, including compliance, legal, IT, and marketing, to ensure successful implementation of customer-focused strategies</li><li>Participates in the design of surveys to measure customer satisfaction or to draw information about their needs, analyzes the findings, and recommends improvements&nbsp;</li><li>Design and implement tailored banking solutions and value propositions to meet the unique needs of international customers&nbsp;</li><li>Collaborate with product development, marketing, and digital teams to adapt or create banking products and services that resonate with international customers</li><li>Advocate for seamless onboarding, accessibility, and ongoing service delivery tailored to international customers</li><li>Develop KPIs to measure the success of value propositions and customer engagement strategies.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in Finance, Business Administration, or relevant field of study</li><li>Master’s degree in Finance, Economics, Business Administration or relevant field (desired)</li><li>5+ years of experience within an established organization in Banking</li><li>3 to 5 years of professional experience in retail business development</li><li>Advanced communication, presentation, interpersonal and negotiation skills&nbsp;</li><li>Strong communication and collaboration skills.</li><li>Excellent usage of MS office suite</li><li>Excellent command of the English and the Greek language (both written and spoken).</li><li>&nbsp;</li></ul>What we offer It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Individual Segment Business Development Specialist

The Functional Analysis Specialist will be joining the Deposits Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translates business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperates effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjusts and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Creates detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Executes functional testing and analyzes data to assess performance to specifications.</li><li>Supervises functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stays up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Performs basic troubleshooting activities using available tools.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of 4 years professional experience in positions linked with Deposits&nbsp;and services and/or analysis and design of digital systems or validation process, validation frameworks or testing methodologies.&nbsp;</li><li>Ability to deliver under tight and demanding deadlines.&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen, understanding of the existing technology environment, with solid analytical thinking and problem-solving skills, organizational and proactive skills along with attention to detail.&nbsp;</li><li>Ability to deliver high-quality results on-time, in scope and within budget and always strive for excellence.&nbsp;</li><li>Strong multi-tasking and time-management skills.&nbsp;</li><li>Self-motivated, flexibility and adaptability, with a results-oriented spirit and a “hands-on” mentality, accountability, and resourcefulness&nbsp;</li><li>Continuous improvement mindset and good change management skills.</li><li>Teamwork spirit &amp; ability to communicate and collaborate efficiently with internal and external stakeholders from all the hierarchical levels and functions.</li></ul> &nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence. Apply now&nbsp;

Job Ads Ελλάδα, Alpha-bank - Page 3

reporting center of excellence specialist

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systems engineer

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functional analysis specialist

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