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The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems. Responsibilities: • Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines. • Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings. • Secure agreed prices with the vendor to ensure the client is aware of the repair total. • Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles. • Handle and resolve drivers’ complaints. • Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed. • Identify and escalate situations requiring attention. • Communicate with colleagues and external partners to control direct / indirect costs.• Drive continuous improvement and engage in action planning to improve operational effectiveness.Qualifications and skills:• University degree will be considered as an asset• At least 4-5 years of experience in automotive markets• Very good command of English language, both verbal and written• Organizational skills• Be able to work in teams• Customer oriented

RMT Coordinator

Accident Operations Advisor plays a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction &amp; service quality for Ayvens clients through effective communication and operational excellence.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction.Qualifications &amp; Skills: • University degree will be considered as an asset• Technical knowledge of automotive systems, including repair, and maintenance.• At least 5-7 years of experience in automotive markets• Body repair workshop experience will be considered as a plus • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented

Accident Operations Advisor

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy)&nbsp;is a subsidiary company of the&nbsp;Motor Oil Group&nbsp;and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At&nbsp;Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a&nbsp;QHSSE Engineer based in Αthens. The role who will be responsible for projects across Greece, ensuring compliance with QHSSE policies, implementing QHSSE standards, performing risk assessments, conducting training, and managing safety plans and compliance at construction and operating sites.<h2>During your day you will:</h2><ul><li>Ensure operational compliance with QHSSE policies, Crisis &amp; Emergency Plans, and legal frameworks, including ESG reporting requirements.</li><li>Perform Safety Engineer/Technician duties and ensures legal compliance in HSE, supporting departments in meeting their legislative requirements.</li><li>Create site visit reports and provides consultation to site supervisors on QHSSE compliance and best practices.</li><li>Conduct regular sessions with site supervisors for either operational or project sites to review ongoing QHSSE issues and relevant contractors performance.</li><li>Identify training needs, delivers HSE training, and convenes safety meetings to promote awareness and compliance.</li><li>Support the implementation of QHSSE MS standards, including Management of Change processes, across departments.</li><li>Undertake risk assessments and develop Emergency Response Plans for various projects and operations.</li><li>Initiate procurement requests for services by Safety Coordinators and provides technical advice</li><li>Assist in incident management, leading investigations per INIL procedures to identify learnings and preventive actions.</li><li>Collaborate with external stakeholders and authorities, staying updated on relevant QHSSE legislation and fostering a proactive safety culture.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering</li><li>Master’s degree in Engineering or other relative field will be considered an asset</li><li>At least 5 years of working experience on relative business as Health and Safety Inspector/coordinator preferably on construction or field operations</li><li>QHSSE Technical Competencies</li><li>Sound knowledge of ISO requirements</li><li>Fluency in English (verbal and written)</li><li>Leadership Skills</li><li>Attention to detail</li><li>Organizational skills</li><li>Time management skills</li><li>Travelling flexibility is required</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

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RMT Coordinator

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