IT Support Specialist Jobs in Greece | Customer Service / Call Center
8 open positions from 4 companies
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An IT Support Specialist provides technical assistance and troubleshooting for hardware, software, and network issues. They ensure smooth IT operations by resolving user problems promptly and maintaining system performance. This role is vital in various industries, offering career growth in Greece's dynamic IT sector.
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Required Skills
Essential skills needed for IT Support Specialist positions
Providing assistance and solutions for technical problems related to products or services.
Proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook for office productivity.
Ability to analyze issues and develop effective solutions.
Ability to read, write, speak, and understand the English language effectively.
Ability to effectively convey information and ideas to others.
Ability to assist and support customers effectively to ensure satisfaction and resolve issues.
Providing assistance and resolving customer issues, including advanced support levels.
Knowledge of Internet Protocol networks including configuration, management, and troubleshooting of network communications.
The ability to accurately document and report incidents within an organization following established protocols.
The quality of being accountable and dependable in completing tasks and duties.
Additional Skills & Traits
Nice-to-have skills and soft skills that can help you stand out
Use of Customer Relationship Management software to manage interactions and data throughout the customer lifecycle.
Experience working in an organization's Information Technology department managing IT operations and support.
Experience working in a call center environment handling customer inquiries and support.
Ability to systematically break down problems and analyze information to make informed decisions.
Ability to collaborate effectively with others to achieve common goals.
Ability to efficiently plan, prioritize, and manage tasks and resources to achieve objectives.
The ability to fully concentrate, understand, and respond thoughtfully during communication.
Commitment to constantly acquiring new knowledge and skills to improve oneself.
Ability to adjust effectively to varying work schedules and shift patterns.
IT Support Specialist Jobs - Greece
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Educational Background
Recommended education and qualifications for IT Support Specialist positions
Study of computational systems, programming, algorithms, and software development.
Study of communication systems, signal processing, and data transmission technologies.
Study of automated systems design, control, and integration in industrial applications.
Study of computer network design, protocols, and communication systems.
Study of designing, implementing, and managing computer networks and communication systems.
Study of electronic circuits, devices, and systems engineering.