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Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Learning and Development Director Sales

Do you love helping people grow? As a Learning &amp; Development Specialist, you will play a key role in shaping our people’s growth journey. You will contribute to the design and implementation of impactful training programs and development initiatives that support upskilling and reskilling, aligned with our strategic goals and evolving business needs.&nbsp;Your day to day will include:<ul><li>Participating in the design of training plans and materials (seminars, workshops, e-learning) based on business needs.</li><li>Facilitating and ensuring smooth execution of training programs (e.g., induction, workshops, teambuilding).</li><li>Supporting vendor selection and coordinating training delivery.</li><li>Monitoring training activities and preparing reports.</li><li>Analyzing feedback to improve course content and design.</li><li>Overseeing training platforms and suggesting UX improvements.</li><li>Generating reports, identifying gaps, and recommending improvements.</li><li>Assessing team needs and proposing targeted training initiatives.</li><li>Analyzing role and level data to suggest learning paths.</li><li>Preparing platforms and organizing outputs for succession planning.</li><li>Creating communication materials to promote L&amp;D initiatives.</li><li>Managing all administrative tasks related to training programs and events.</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Business Administration or relevant field; Master’s degree in HR Management will be considered an asset</li><li>3-5 years of hands-on experience&nbsp;in L&amp;D operations</li><li>Very good knowledge of training, development and talent management process and methods</li><li>Familiarity with LMS &amp; HRMS systems</li><li>Strong communication and presentation skills&nbsp;</li><li>Excellent verbal and written communication, as well as presentation skills, both in English and Greek language</li><li>Advanced MS Office knowledge</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Learning & Development Specialist (3673)

We are looking for a passionate, organized, and dynamic People Development professional to support, deliver, and scale learning experiences that empower colleagues at all levels. In this role, you will help strengthen a culture of continuous growth, collaboration, and excellence. As a key ambassador of People Development, you will work closely with Global HR, Local HR teams, trainers, and subject-matter experts to bring engaging learning initiatives to life—online and in person. If you thrive in a multicultural environment and enjoy being at the heart of impactful learning programmes, this role is an excellent fit. Role Overview You will coordinate, prepare, facilitate, and support the regional implementation of various People Development initiatives—ranging from soft-skills development and business skills training to leadership programmes. Your focus will be on ensuring smooth execution, strong stakeholder engagement, and continuous improvement across all learning activities in the region. Key Responsibilities: Programme Coordination &amp; Facilitation -Coordinate and support a wide range of learning programmes, both virtual and in-person. -Prepare materials, organize logistics, update content, and ensure all administrative aspects run seamlessly. -Act as a facilitator for selected regional or global development programmes. Regional Support &amp; Collaboration Partner with Local HR teams to plan learning activities and support participant preparation. -Conduct participant readiness or proficiency checks when required. -Serve as a primary point of contact for learning-related matters within the region. -Liaise with training hubs on organizational needs such as travel arrangements, scheduling, and session materials. Follow-Up &amp; Development Tracking -Support programme observers or trainers by collecting participant evaluation insights. -Gather and monitor individual follow-up or development plans in collaboration with Local HR teams. -Maintain clear tracking systems and ensure consistency across the region. Programme Enablement -Contribute to the planning of regional and global development initiatives. -Assist in identifying and supporting Subject Matter Experts (SMEs) who may co-deliver training. -Provide Train-the-Trainer guidance to SMEs when needed. Reporting &amp; Analysis -Maintain regular reporting dashboards and documentation for all initiatives. -Collect and analyse participant feedback to strengthen programme quality and impact. -Develop and maintain standard procedures, manuals, and guidelines. Required Qualifications Qualifications: -English proficiency at C2 level. -Proven experience in Learning &amp; Development, training delivery, or facilitation. -Excellent organizational skills and ability to coordinate multiple initiatives. -Strong proficiency in Microsoft Office and good understanding of LMS platforms. -Excellent communication and presentation skills. -Experience working in regional, global, or multicultural environments. Key Competencies -Detail-oriented, proactive, and committed to delivering high quality. -Strong interpersonal and stakeholder management skills. -Ability to manage multiple projects simultaneously. -Tech-savvy, curious, and passionate about learning and development. -Collaborative, adaptable, and culturally aware. Travel Some regional travel may be required to support in-person learning programmes.

Regional People Development Coordinator & Facilitator

Intellectica is recruiting an experienced and motivated&nbsp;HR Business Partner&nbsp;on behalf of an internationally recognized Group of Companies present in the Aerospace, Defense, Security and High Technology markets. Based in Koropi, Greece and reporting directly to the Chief HR Officer, the successful candidate will play a key role in cultivating a positive, inclusive work environment while aligning people strategies with business objectives to support the Group’s overall goals.Key activities and responsibilities of this role include:<ul><li>Acting as the primary HR point of contact for designated teams, supporting employee lifecycle processes including onboarding, development, and offboarding</li><li>Partnering with the leadership team and supporting the execution of talent strategies, primarily in Learning &amp; Development and Performance Management</li><li>Supporting the design and execution of the annual training plan, ensuring it promotes employee growth, upskilling, and business capability development</li><li>Creating and delivering impactful L&amp;D initiatives that are fostering internal mobility and continuous improvement</li><li>Leading and facilitating the annual performance management cycle while coaching managers on goal setting and feedback processes</li><li>Serving as a trusted advisor to employees and managers on development, retention, and engagement matters</li><li>Collaborating with an external provider to ensure accurate payroll and benefits processing</li><li>Analyzing compensation and benefits trends and proposing enhancements to ensure market competitiveness</li><li>Coordinating and actively participating in the organization of corporate &amp; social responsibility events</li><li>Staying up to date on employment laws and regulations, ensuring compliance (strict adherence to GDPR)</li><li>Participating in Group-level HR projects and cross-functional organizational initiatives</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc in Business Administration, Finance, or a related field; a MSc in Human Resources or MBA is considered a strong plus</li><li>At least 3 years of experience in a similar HR role, ideally within a multinational, industrial, or high-tech environment</li><li>Proven experience designing and managing&nbsp;Learning &amp; Development&nbsp;programs</li><li>Solid understanding of performance management frameworks and implementation</li><li>Familiarity with Greek labor legislation and HR compliance best practices</li><li>Experience working with external payroll providers and managing compensation and benefits</li><li>Proficiency in Microsoft Office and HR systems (HRIS tools)</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with a hands-on execution mindset</li><li>Excellent communication skills; personable and engaging</li><li>Passionate about employee development and growth</li><li>Demonstrated ability to build and manage effective interpersonal relationships</li><li>High level of discretion and ability to maintain confidentiality</li><li>Proven ability to resolve issues in a timely and effective manner</li></ul>Benefits provided by the company:<ul><li>Competitive compensation package and annual bonus scheme</li><li>Group Life and Medical Plan</li><li>Opportunities for professional growth and training</li><li>Friendly and dynamic working environment supporting well-being activities</li><li>Company Bus</li></ul>

HR Business Partner int-0312

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.You’ll report to the L&amp;D Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.During a Typical Day, You’ll· Inspire and motivate learners to reach for amazing· Mentor and coach new hires within client training goals and time frames· Bring your interest in helping others to start their career journeys successfully· Deliver high quality client product trainingWhat You Bring to the Role· High school diploma or equivalent· 6 months or more in training and adult learning or call center experience· Team building and nurturing an inclusive learning environment· Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks· Computer experienceWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.&nbsp;Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Trainer

At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.We are looking for an experienced Workforce Management Manager to own and drive the Workforce Management strategy.&nbsp;Reporting to the Head of Passenger and Driver Care, you will oversee precise forecasting and capacity planning for all Customer Care volumes, ensuring optimal staffing and efficiency. You will be instrumental in developing and delivering high-impact reporting, serving as the primary Subject Matter Expert (POC) for PDC partners, and leading all critical WFM management reviews. Furthermore, you will manage and mentor the WFM team as it expands.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Forecasting: Generate precise forecasts for PDC volumes by analyzing historical data, identifying trends, and accounting for seasonality.</li><li>Capacity Planning: Estimate future capacity needs and implement strategies to ensure optimal staffing levels for PDC requirements while maintaining cost control.</li><li>Scheduling: Develop efficient agent schedules and continuously refine them to balance operational needs with agent preferences.</li><li>Real-Time Management: Proactively monitor real-time and intraday volumes and collaborate with the PDC management team to make necessary adjustments.</li><li>Reporting &amp; Analytics: Create easily digestible reports for PDC management, delivering actionable insights into performance and all key WFM metrics.</li><li>Stakeholder Collaboration: Partner closely with PDC management, Operations, Data Analytics, HR, and external partners to achieve the best possible outcomes for all WFM-impacting topics.</li><li>Internal Communication: Share key WFM insights regularly (weekly), convey important information, and recommend or negotiate changes with internal teams.</li><li>External Influence: Communicate PDC requirements (daily, weekly, monthly) to external partners, positively influencing outcomes and negotiating changes as needed.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>5 + years of experience in Workforce Management in a contact center, BPO, logistics, or similar high-volume operational environment.</li><li>High proficiency in industry-leading WFM tools, such as Tymeshift, Aspect, NICE, or equivalents.</li><li>High proficiency in data manipulation and reporting using tools like Excel, Tableau, Metabase, SQL, BI, or equivalent platforms.</li><li>Strong understanding of contact center metrics, technologies, and operational best practices.</li><li>Highly analytical capacity to identify trends, interpret complex data sets, and translate analysis into actionable business strategies.</li><li>Proven expertise in forecasting and statistical methodologies.</li><li>Demonstrated ability to work with, influence, and effectively collaborate with internal and external stakeholders across various functions.</li><li>Fluent in English and proficiency in other languages is a significant plus.</li></ul>&nbsp;BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Hybrid working models</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility budget for Freenow App</li></ul><ul><li>Health Insurance&nbsp;</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Learning and Development Manager Jobs in Attica | Human Resources / HR

Human Resources / HR Jobs in Attica

Learning and Development Director Sales

Learning & Development Specialist (3673)

Regional People Development Coordinator & Facilitator

HR Business Partner int-0312

Trainer

Workforce Management (WFM) Manager - Athens

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