Πώς να Προετοιμαστείς για Συνέντευξη

Τάσεις Μισθών 2025

Τοπ Εταιρείες για Εργασία

Δικαιώματα Εργαζομένων

Εξειδικεύσεις και Καριέρα

The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach.The role works closely with International Key Account Executives and the Head of International Key Accounts to deliver exceptional client experience and ensure operational excellence. &nbsp;Key Responsibilities:<ul><li>Client Support &amp; Relationship Management<ul><li>Respond promptly and professionally to all incoming calls and email requests.</li><li>Support holistically the International Key Accounts Executive</li><li>Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution.</li><li>Build and maintain strong, professional relationships with key client contacts.</li><li>Handle and resolve client complaints efficiently while ensuring a positive customer experience.</li><li>Promote, support, and train clients via our corporate digital tools.</li><li>Coordinate with internal departments to ensure the smooth handling of client needs and issues.</li><li>Assist with the preparation and coordination of client meetings and events.</li><li>Log all client interactions in the CRM system, ensuring data accuracy and completeness.</li><li>Identify areas requiring escalation and ensure critical matters are addressed appropriately.</li></ul></li></ul><ul><li>Operational Excellence<ul><li>Prepare and send client proposals/RFPs within agreed timelines.</li><li>Ensure accurate and timely order entry in our internal systems.</li><li>Support the preparation and submission of annual client credit lines.</li><li>Maintain up-to-date sales and customer data in all relevant information systems.</li><li>File and organize all client-related documentation in line with company standards.</li><li>Adhere to company policies, communication guidelines, and brand standards.</li></ul></li></ul><ul><li>Monitoring &amp; Reporting<ul><li>Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Support the generation and delivery of reports to clients with accuracy and within deadline.</li></ul></li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in customer support, preferably in a B2B environment.</li><li>Strong customer service and communication skills across phone and email channels.</li><li>Fast and accurate typing skills.</li><li>Strong numerical ability and basic financial literacy.</li><li>Proficiency with CRM tools and related business applications.</li><li>Familiarity with administrative and support processes.</li><li>Strong IT literacy across MS Office and digital platforms.</li><li>High emotional intelligence (EQ).</li><li>Good command of written and spoken English.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.</li><li>Strong active listening abilities.</li><li>Solid organizational skills, including data management and document handling.</li><li>Ability to negotiate and influence when needed.</li><li>Empathy and the ability to understand different perspectives.</li><li>Capability to remain calm and effective under pressure or in stressful situations.</li></ul>

International Key Accounts Coordinator JR_10038628

The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over timeResponsibilities:<ul><li>Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs.</li><li>Proactive contact with customers in order to renew our cooperation</li><li>Focus on the result and ensure to maximize the sales renewal rate.</li><li>Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship.</li><li>Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied.</li><li>Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities.</li><li>Work with speed and agility to learn everything about our clients so that we will be able to serve them better</li><li>Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry</li><li>Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services.</li><li>Implementation of Ayvens loyalty plan and annual plan of visits</li></ul>Required Knowledge &amp; Qualifications:&nbsp;<ul><li>University Degree (preferably in Economics, Business or Finance).&nbsp;</li></ul><ul><li>Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services.&nbsp;</li><li>Very Good knowledge of MS Office (Excel, PowerPoint).&nbsp;</li><li>Excellent communication skills both written and oral.&nbsp;</li><li>Adequate knowledge of Automotive industry.&nbsp;</li><li>Very good command of the English language.</li><li>Customer Service Mentality.&nbsp;</li><li>Effective on rapport building.&nbsp;</li><li>Challenger with strong negotiation skills.&nbsp;</li><li>Analyze conflicting situations and take action.</li><li>Ability to present effectively.&nbsp;</li><li>Ability to use common sense in problem solving.&nbsp;</li><li>Ability to work under pressure and take decisions quickly.&nbsp;</li></ul>

Account Management Executive JR_10038067

As a B2B Presales Engineer you will be part of a very competent team that provides technical solutions (technical description &amp; cost analysis) for the B2B Greek market (public &amp; private sector).&nbsp;Duties &amp; Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quality documentation in solution designs for current and future customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preparation and demonstration of proposed solutions to customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Techno-economic studies ROI (Return on Investment) &amp; TCO (Total Cost of Ownership)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proposals preparation based on the optimal techno-economic proposition and according to customer’s needs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Response to RFPs/RFIs, providing high level guidance and direction on project teams regarding architectural aspects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Management of the overall design and architecture of the solution, including research, internal meetings with technical and sales teams, costing, prototype creation and development·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and development of solutions for upcoming deliverables&nbsp;Required skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BS/MS degree in Computer Science, Engineering·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least two (2) years of working experience as Presales engineer or as Cyber security engineer/architect·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent in technical writing (in Greek and in English)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent in developing technical presentations and presenting them to business or/and technical audience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of Cyber Security solutions (preferably of Microsoft products) and services (EDR/XDR, SIEM/SOAR, Threat Intelligence, PAM, WAF, SOC services etc.)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytical thinking·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Focused on the solution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate and promote respect, professionalism, positive behavior and team spirit·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in English language (C2, verbal/writing)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MS Office applications experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capability of working under pressure&nbsp;Preferred skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bid management experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security certifications such as CISM, CCSP or CISSP·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ITIL framework certified·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GDPR familiar&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

B2B Presales Engineer (Cyber Security)

We are looking for a highly motivated individual to join our ICT AI, Cloud, Security, and IoT Sales team.&nbsp;The ideal candidate will support the development and growth of our Cybersecurity business, working closely with internal teams, partners, and customers to deliver secure and innovative technology solutions.A strong focus of this role is on Private and Public Sector opportunities, requiring proven experience in managing complex sales cycles and leading RFP/tender processes.&nbsp;If you are interested in building your career in a dynamic and fast-evolving technology environment, we encourage you to apply!&nbsp;Duties &amp; responsibilities<ul><li>Identify and qualify new opportunities within the market for Cybersecurity projects to create and grow new business.</li><li>Develop and execute a sales plan to achieve growth, revenue, and margin targets in Cybersecurity.</li><li>Engage with key customer decision makers and build strong relationship with customers and key stakeholders within Private and Public sector customers.</li><li>Prepare and deliver compelling sales proposals, presentations, and commercial offers tailored to customer needs and tender requirements..</li><li>Manage complex, multi-stakeholder sales cycles, engaging appropriate internal and external resources.</li><li>Collaborate closely with cross-functional teams (Account Managers, Pre-Sales, Solution Architects) to deliver winning solutions..</li><li>Lead the end-to-end RFx (RFP/RFQ/RFI) process, coordinating virtual bid teams and ensuring high-quality, compliant submissions.</li><li>Negotiate deals with customer procurement and close deals.</li><li>Build and manage a strong pipeline, ensuring accurate forecasting and consistent revenue and margin delivery.</li></ul>&nbsp;Required Skills<ul><li>Proven track record in Cybersecurity sales, with strong experience in Private and/or Public Sector deals.</li><li>+10 Years in Technology-related security sales experience.</li><li>Technical background: Degree in IT, Engineering.</li><li>Excellent communication, both oral and written in English, enabling the presentation of technical and commercial aspects of solutions.</li><li>Results-driven mindset with a proactive, “can-do” attitude and strong attention to detail.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

ICT Senior Sales Specialist (Security)

Ο Εκπρόσωπος Εξυπηρέτησης Πελατών διαχειρίζεται αιτήματα πελατών, επιλύει προβλήματα και προσφέρει άριστη υποστήριξη για την ικανοποίησή τους. Επικοινωνεί αποτελεσματικά μέσω τηλεφώνου, email ή chat, κυρίως σε περιβάλλοντα κέντρων εξυπηρέτησης. Ο ρόλος αυτός είναι καθοριστικός για τη διατήρηση ισχυρών σχέσεων με τους πελάτες και παρέχει ευκαιρίες εξέλιξης στον δυναμικό τομέα της εξυπηρέτησης.

A Customer Service Representative handles client inquiries, resolves issues, and provides exceptional support to ensure customer satisfaction. They communicate effectively via phone, email, or chat, often within call center environments. This role is vital for maintaining strong customer relationships and offers growth opportunities in the dynamic customer service sector.

Ayvens

Ικανότητα να σχεδιάζετε, να συντονίζετε και να διαχειρίζεστε αποτελεσματικά εργασίες και πόρους για την επίτευξη στόχων.

Ability to efficiently plan, coordinate, and manage tasks and resources to achieve goals.

Ικανότητα να βοηθάτε και να υποστηρίζετε αποτελεσματικά τους πελάτες για να διασφαλίσετε την ικανοποίηση και την επίλυση προβλημάτων.

Ability to assist and support customers effectively to ensure satisfaction and resolve issues.

Ικανότητα να μεταδίδεις αποτελεσματικά πληροφορίες και ιδέες σε άλλους.

Ability to effectively convey information and ideas to others.

Ικανότητα επίτευξης συμφωνιών μέσω συζητήσεων και συμβιβασμών με άλλους.

Ability to reach agreements through discussions and compromise with others.

Εμπειρία στο πακέτο Microsoft Office που περιλαμβάνει Word, Excel, PowerPoint και Outlook για αυξημένη παραγωγικότητα στο γραφείο.

Proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook for office productivity.

Εμπειρία σε συστήματα Διαχείρισης Σχέσεων Πελατών για τη διαχείριση και ανάλυση αλληλεπιδράσεων και δεδομένων πελατών.

Expertise in Customer Relationship Management systems to manage and analyze customer interactions and data.

Η ικανότητα αναγνώρισης, κατανόησης και διαχείρισης των δικών του συναισθημάτων καθώς και των συναισθημάτων των άλλων.

The ability to recognize, understand, and manage one's own emotions as well as the emotions of others.

Ικανότητα γρήγορης και ακριβούς πληκτρολόγησης κειμένου χρησιμοποιώντας πληκτρολόγιο.

Ability to type text quickly and accurately using a keyboard.

Ικανότητα να συγκεντρώνεστε πλήρως, να κατανοείτε, να ανταποκρίνεστε και να θυμάστε όσα λέγονται κατά τη διάρκεια της επικοινωνίας.

Ability to fully concentrate, understand, respond, and remember what is being said during communication.

Η ικανότητα να εκτελεί κανείς υπολογισμούς και να εργάζεται αποτελεσματικά με αριθμούς.

The capability to perform calculations and work effectively with numbers.

Ικανότητα θετικής και αποτελεσματικής αλληλεπίδρασης με άλλους με φιλική και προσιτή συμπεριφορά.

Ability to interact positively and effectively with others in a friendly and approachable manner.

Ικανότητα να αποδίδει κανείς αποτελεσματικά σε καταστάσεις υψηλής πίεσης και στενών προθεσμιών.

Ability to perform effectively in high-pressure situations and tight deadlines.

Ικανότητα κατανόησης και συμμετοχής στα συναισθήματα των άλλων με σεβασμό.

Ability to understand and share the feelings of others in a considerate manner.

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