Πώς να Προετοιμαστείς για Συνέντευξη

Τάσεις Μισθών 2025

Τοπ Εταιρείες για Εργασία

Δικαιώματα Εργαζομένων

Εξειδικεύσεις και Καριέρα

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss. &nbsp;Responsibilities:<ul><li>Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims</li><li>Analyze and determine value of claim to set case reserves adequately</li><li>Monitor and update allocation of claim reserves, every time you get more information on the progress</li><li>Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims</li><li>Accurately record any communication or activity relevant to the claim in the claim system notes</li><li>Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions</li><li>Monitor the actions taken by the partners, according to their SLA.</li><li>Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies</li><li>Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out</li><li>Provide support and guidelines to drivers involved in accidents</li><li>Maintain and keep updated all the data related to accidents (i.e. accident reports)</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity&nbsp;</li></ul>&nbsp;Qualifications and skills:<ul><li>University degree will be considered as an asset</li><li>At least 3 years of experience in claims handling</li><li>Good understanding of the insurance market</li><li>Knowledge of the insurance / automotive markets</li><li>MS Office</li><li>Very good command of English language, both verbal and written</li><li>Organizational skills</li><li>Customer oriented</li><li>Results oriented</li><li>Interpersonal and negotiation skills</li><li>Be able to work in teams</li></ul>

Claims Handler

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionWe are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communication skills in German.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communication skills in German.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li></ul>What you’ll be doing:Essential Functions/Core Responsibilities<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.</li><li>Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations.</li><li>Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies, and procedures. Attend required manager development training.</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.</li></ul>Candidate Profile<ul><li>Team Leader experience is required.</li><li>BPO or contact center experience is an advantage.</li><li>Fintech experience would be considered an advantage.</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.</li><li>Ability to mentor, coach, and provide direction to a team of employees.</li><li>Willingness to work a flexible schedule.</li><li>German (C1) and English (B2) proficiency.</li></ul>

Team Leader with German

Ο Υπάλληλος Αξιολόγησης Ασφαλιστικών Απαιτήσεων διαχειρίζεται την αξιολόγηση και επεξεργασία των ασφαλιστικών απαιτήσεων, εξασφαλίζοντας έγκαιρες και ακριβείς αποζημιώσεις. Επικοινωνεί με πελάτες, ασφαλιστές και άλλους φορείς για την αξιολόγηση απαιτήσεων ζωής και άλλων ασφαλιστικών προϊόντων, με στόχο την πρόληψη απάτης και την αύξηση της ικανοποίησης των πελατών. Ο ρόλος αυτός είναι κρίσιμος στον ασφαλιστικό κλάδο και προσφέρει ευκαιρίες εξέλιξης στη διαχείριση απαιτήσεων και ηγετικές θέσεις.

An Insurance Claims Handler manages the assessment and processing of insurance claims to ensure timely and accurate settlements. They communicate with clients, insurers, and other stakeholders to evaluate claims related to life insurance and other policies, striving to minimize fraud and maximize customer satisfaction. This role is vital in insurance companies and offers growth potential in claims management and leadership positions.

Ayvens

Concentrix Greece

Δεν απαιτείται συγκεκριμένο ακαδημαϊκό πεδίο; ανοικτό σε όλα τα εκπαιδευτικά υπόβαθρα.

No specific academic field required; open to all educational backgrounds.

Γνώση και εμπειρία σε χρηματοοικονομικές τεχνολογίες και προϊόντα.

Knowledge and experience in financial technology services and products.

Εμπειρία εργασίας σε περιβάλλον κέντρου εξυπηρέτησης με αλληλεπίδραση και υποστήριξη πελατών.

Experience working in a contact center environment involving customer interaction and support.

Ικανότητα ανάγνωσης, γραφής, ομιλίας και κατανόησης της αγγλικής γλώσσας με αποτελεσματικότητα.

Ability to read, write, speak, and understand the English language effectively.

Ικανότητα να σχεδιάζετε, να συντονίζετε και να διαχειρίζεστε αποτελεσματικά εργασίες και πόρους για την επίτευξη στόχων.

Ability to efficiently plan, coordinate, and manage tasks and resources to achieve goals.

Ικανότητα να μεταδίδεις αποτελεσματικά πληροφορίες και ιδέες σε άλλους.

Ability to effectively convey information and ideas to others.

Ικανότητα επίτευξης συμφωνιών μέσω συζητήσεων και συμβιβασμών με άλλους.

Ability to reach agreements through discussions and compromise with others.

Η ικανότητα διαχείρισης και εκτέλεσης πολλαπλών εργασιών ταυτόχρονα με αποτελεσματικότητα.

The ability to manage and perform multiple tasks simultaneously effectively.

Ικανότητα ανάλυσης προβλημάτων και ανάπτυξης αποτελεσματικών λύσεων.

Ability to analyze issues and develop effective solutions.

Ικανότητα ηγεσίας και συντονισμού ομάδας ανθρώπων για την επίτευξη στόχων οργανισμού.

Ability to lead and coordinate a group of people to achieve organizational goals.

Η ικανότητα προσαρμογής σε μεταβαλλόμενες συνθήκες και αλλαγής της προσέγγισης ανάλογα.

The ability to adapt to changing circumstances and adjust one's approach accordingly.

Εμπειρία στο πακέτο Microsoft Office που περιλαμβάνει Word, Excel, PowerPoint και Outlook για αυξημένη παραγωγικότητα στο γραφείο.

Proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook for office productivity.

Ικανότητα αποτελεσματικής επικοινωνίας στη γερμανική γλώσσα, συμπεριλαμβανομένης της ανάγνωσης, γραφής και ομιλίας.

Ability to communicate effectively in the German language, including reading, writing, and speaking.

Ικανότητα θετικής και αποτελεσματικής αλληλεπίδρασης με άλλους με φιλική και προσιτή συμπεριφορά.

Ability to interact positively and effectively with others in a friendly and approachable manner.

Ικανότητα να συνεργάζεται αποτελεσματικά με άλλους για την επίτευξη κοινών στόχων.

Ability to collaborate effectively with others to achieve common goals.

Ικανότητα επίτευξης συμφωνιών μέσω συζήτησης και συμβιβασμού για αμοιβαία επωφελή αποτελέσματα.

Ability to reach agreements through discussion and compromise for mutually beneficial outcomes.

Ικανότητα καθοδήγησης και κινητοποίησης μιας ομάδας για την αποτελεσματική επίτευξη στόχων.

Ability to guide and motivate a group towards achieving goals effectively.

Εστίαση στην επίτευξη στόχων με αποδοτικότητα και προτεραιότητα στα αποτελέσματα.

Focus on achieving goals efficiently and prioritizing outcomes.

Ικανότητα αποτελεσματικού σχεδιασμού, ιεράρχησης και διαχείρισης καθηκόντων και πόρων για την επίτευξη στόχων.

Ability to efficiently plan, prioritize, and manage tasks and resources to achieve objectives.

Ικανότητα προτεραιοποίησης των αναγκών του πελάτη και παροχής εξαιρετικής εξυπηρέτησης για την αύξηση της ικανοποίησης.

Ability to prioritize customer needs and deliver excellent service to enhance customer satisfaction.

Η εσωτερική ώθηση για επίτευξη στόχων και διατήρηση του ενθουσιασμού στην εργασία.

The internal drive to achieve goals and maintain enthusiasm at work.

Ανάληψη ευθύνης για τις ενέργειες και τα αποτελέσματά τους με υπευθυνότητα.

Taking responsibility for one's actions and their outcomes in a reliable manner.

Ικανότητα εντοπισμού και αποτελεσματικής διαχείρισης του στρες για τη διατήρηση της παραγωγικότητας και της ευεξίας.

Ability to identify and effectively manage stress to maintain productivity and well-being.

Insurance Claims Handler Jobs in Attica | Customer Service / Call Center

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Required Skills

English

Organizational Skills

Communication

Negotiation

Multitasking

Problem Solving

Additional Skills & Traits

Fintech

Contact Center Experience

Interpersonal Skills

Teamwork

Educational Background

Any Field

Insurance Claims Handler Jobs - Attica

Claims Handler

Claims Support Center

Team Leader with German

Seniority Distribution

Experience Required

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