Customer Service Representative Jobs in Heraklion | Customer Service / Call Center
4 open positions from 2 companies
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A Customer Service Representative handles client inquiries, resolves issues, and provides exceptional support to ensure customer satisfaction. They communicate effectively via phone, email, or chat, often within call center environments. This role is vital for maintaining strong customer relationships and offers growth opportunities in the dynamic customer service sector.
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Required Skills
Essential skills needed for Customer Service Representative positions
Ability to sell products or services and manage customer relationships.
Ability to effectively convey information and ideas to others.
Ability to reach agreements through discussions and compromise with others.
Proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook for office productivity.
Ability to assess and understand the requirements and preferences of customers to provide appropriate solutions.
Fundamental abilities to operate computers and use common software applications.
Techniques and strategies used to market and promote products to potential customers.
Expertise in Customer Relationship Management systems to manage and analyze customer interactions and data.
Ability to read, write, speak, and understand the English language effectively.
Fluency in Greek language including speaking, reading, and writing skills.
Additional Skills & Traits
Nice-to-have skills and soft skills that can help you stand out
Ability to efficiently plan, prioritize, and manage tasks and resources to achieve objectives.
Ability to plan and control how much time to spend on specific activities to increase efficiency and productivity.
Ability to focus on setting and achieving objectives effectively.
Continuous efforts to improve one’s skills, knowledge, and overall self-awareness for personal and professional growth.
The quality of being reliable and deserving of others' trust and confidence.
Customer Service Representative Jobs - Heraklion
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Educational Background
Recommended education and qualifications for Customer Service Representative positions
Broad foundational study covering multiple basic academic disciplines.