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Τάσεις Μισθών 2025

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Εξειδικεύσεις και Καριέρα

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

Working in a multi-national creative environment, you will be given the opportunity to work on challenging projects, gaining exposure and interact in a fast-paced environment.We, at the People Consulting Team of EY Greece, are giving the best of ourselves every day to fulfill our purpose; to build a better working world by creating the best experiences for the people of the organizations we work with. We believe, and have solid proof, that putting humans@center is the only successful way forward for individuals, organizations, and ecosystems. We are currently seeking highly driven people to join our team and help us make our vision a reality.Working with us you should expect to explore the areas of&nbsp;Organizational Design &amp; Workforce Planning | Change Management &amp; People Transformation&nbsp;|&nbsp;Performance &amp; Rewards Optimization&nbsp;|&nbsp;Culture &amp; Leadership Development&nbsp;|&nbsp;Learning &amp; Talent optimization&nbsp;|&nbsp;Board Effectiveness&nbsp;always looking for new ways to apply sustainability principles and innovative thinking across everything we do.&nbsp;Your key responsibilitiesBeing part of the People Consulting Team, as a Consultant, you will be working in teams of EY professionals across different functions with diverse backgrounds, aiming to deliver quality services to our clients. You’ll work with leading organizations to help them create long term value with their people and you’ll use your knowledge and experience to bring out-of-the-box solutions to them.You will enhance your knowledge and experience across a wide range of domains and industry sectors and you will have the opportunity to experiment with new concepts and work with or guide teams to deliver exceptional experiences for our clients.You will also be participating in market, sales and business development activities for our Consulting Services. As part of our team you will be expected to take on responsibility early, while continuously developing your personal skills through learning, experiences and coaching.&nbsp;&nbsp;Skills and attributes for success:<ul><li>Understand and support Project Teams with a focus on deliverables and client business priorities, by demonstrating a solution focus mindset and taking ownership of specific elements of work.</li><li>Understand the client's industry and recognize key performance drivers and business trends.</li><li>Possess strong business acumen and demonstrate ability to quickly assimilate new knowledge.</li><li>Conduct research for new solutions and offerings.</li><li>Strong analytical, problem solving, numerical and interpersonal skills.</li><li>Remain current on new developments in advisory services capabilities and industry knowledge.</li><li>Work at client’s premises, when needed, demonstrating EY’s values at all times, delivering with quality and managing expectations of service.&nbsp;</li><li>Manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.</li></ul>&nbsp;&nbsp;To qualify for the role, you must have:<ul><li>1-3 years of previous experience working in a professional service, public or private sector organization, having gained considerable experience in the areas of people management and/or organizational transformation</li><li>Excellent academic background, including at a minimum a master’s degree, preferably in business and/or human sciences. Post graduate studies from business or engineering schools would be considered an asset.</li><li>Experience in Management Consulting, Organizational Strategy, Change Management and People Transformation.</li><li>Critical thinking and curiosity to learn.</li><li>Experience in working with diverse and agile teams; ability to adapt to different team roles depending on the nature of each project.</li><li>Multi-sector &amp; international experience will be considered as an asset.</li><li>Strong written, verbal communications skills and presentation skills in Greek and English. Fluent English is a pre-requisite. Knowledge of additional languages will be appreciated.</li><li>Ability to work under tight timelines.</li><li>Demonstrated integrity and work ethic.</li></ul>&nbsp;What we look forWhat is most important is that you are dedicated to working with your colleagues as member of a high-performing team. You will need to thrive in picking up new skills as you go, so natural curiosity and the confidence to speak up when you see something that could be improved are essential.&nbsp;If you believe in yourself, if you understand that change is the only constant and you have the right combination of technical knowledge and mindset, we would love to meet you!&nbsp;What&nbsp;we offer&nbsp;&nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing:<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;

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